The person over the checkout was very friendly and pleasant. Unfortunately, the property and room is very tired looking. Yes, we found a cockcroach. Curtains in the kitchen were filthy, not all the lights worked, some flickers so much, it gave my daughter a fright. The mugs weren't washed properly. The place looks really tired. I think I wouldn't have minded it if we did not pay $165 for the room. For that.price, we could've gotten a more excellent room for the night. The pictures does not show how the room currently looks like. There was a picture of an outdoor pool but we did not see any. The front door looked like it was kicked into before. Gave a really creepy vibe and I couldn't sleep well at night because there were big window panes that had a block out blind but no curtains, which did not help at keeping the sounds out. Old heating system which we didn't know how to work, it wasn't so cold so it was fine. I couls hear the upstairs people wlking and sitting on their creaky spring bed. Really, if it wasn't riced as such, I would have been ready to overlook many of these things.