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Reviews of Golden Glow Motel

3 out of 5
Golden Glow Motel
253 Fenton Street, Victoria, Rotorua

Reviews

7.8

Good

Rating 10 - Excellent. 22 out of 75 reviews" "
Rating 8 - Good. 33 out of 75 reviews" "
Rating 6 - Okay. 13 out of 75 reviews" "
Rating 4 - Poor. 3 out of 75 reviews" "
Rating 2 - Terrible. 4 out of 75 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

5.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have cancelled my reservation but unable to get my refund. will never book with Expedia again.. I have several emails to verify this concern but i dont receive any reply
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In-room private spa is the one attracting us. But if you fill hot water into spa, you could not have shower, it seems hot water was limited supplied :( Daily room service and bed setting service made us satisfied. Very good location you could walk to everywhere!
Stayed 2 nights in Mar 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay walking distance to town
Welcomed to the hotel by the manager, who couldn’t do any more to help if needed. The room was spacious and comfortable, although only used the spa on my last morning. Lots of opportunities to walk to the town centre and Government Gardens from the hotel, whether for a beer, shop or food. 2 supermarkets nearby to help use the cooking facilities in room
Stayed 4 nights in Feb 2019

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained
Well maintained and friendly staff. Enjoyed our stay
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience, host was very accommodating. Room size - perfect for a family of four (2 adults & 2 children).
Stayed 2 nights in Jan 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
On arrival the man in the office was abrupt and seemed to be in a big hurry to show us our room and wasn’t at all welcoming. The room’s windows and doors were shut so it wasn’t aired out and it was extremely hot inside with no aircon. There was a pedestal fan in a cupboard that he did find time to show us! We did arrive on a summers evening and it was a hot day.
Stayed 1 night in Jan 2019

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Great Value
Went to ROTORUA for a funeral on New Years Eve. Was lucky to find any accommodation. Golden Glow was quiet and good value.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

MINYING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay there. Would go back again. Everything was perfect.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Quite close to the city centre, clean basic room
Prior to my arrival, I send two enquiries to Golden Glow Motel staff via Hotels.com, no reply from them. Upon arrival, a Chinese lady at Reception checked us in. She was hostile. Anyway, we were given key to Room 4, which was noisy as it is near the main road. The room was clean and quite spacious. Housekeeping cleans room on daily basis. For the price we paid, it was relatively ok.
Stayed 2 nights in Aug 2018

8/10 Good

S

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town centre. Third visit to this motel. Would stay here again.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel was fairly old but in tidy and clean condition. Loved the spa pool in the unit
Stayed 2 nights in Jul 2018

10/10 Excellent

Darianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful motel
Motel was absolutely stunning! We checked in and the staff were so friendly and helpful. The room was perfect and it was clean. Cooking facilities were adequate and the utensils were clean. Every day after we left the room was cleaned - bed made, dishes cleaned and towels replaced. The overall experience was amazing and can not fault it. Definitely returning and referring family and friends there also.
Stayed 3 nights in Jun 2018

8/10 Good

Raj, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice handy location for all amenities, within CBD
had a good experience, motel is located @ handy location within the city. Good motel for the price paid. Recommended for everyone
Stayed 2 nights in Apr 2018

10/10 Excellent

kamal , auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is so nice , the room is very clean and staff is so nice
Stayed 1 night in Apr 2018

6/10 Okay

HARRISON, BRISBANE

Disliked: Property conditions & facilities, room comfort
Not great
Location was good, place was clean but everything was old and smelt old. Room was best of lot however could hear neighbors through wall. Service limited to office hours and never returned calls, checked out day early even though we were paid a day extra we forfeited. Hot water was luke warm. Recommend a back packers cheaper and better
Stayed 3 nights in Jan 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

10/10 Excellent

LB, Auckland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cosy motel room with private hot tub
I arrived on a very hot summers day and managed to cool down considerably after 10 minutes in front of the fan. Room was nice and cosy with a private hot tub, very clean and tidy. Motel is close to a lot of amenities. I thoroughly enjoyed my stay and went back home relaxed and refreshed.
Stayed 1 night in Dec 2017

8/10 Good

Glenn, Katy, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean Hotel
Hotel was clean, staff friendly and location was convenient to activities. Owner has done a good job of upkeep in an older property.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
A bit dated, but overall we were happy with the room and facilities. It was great having a spa in the room, and the beds were comfortable.

6/10 Okay

Dennis, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Stay in Rotorua
Room met expectations, clean modern, good beds, no outside disturbance Had to open door and kitchen window to get ventilation as room was hot. Not told that we had to climb steep stairs to reach room, so unsuitable for elderly and infirm. Also difficult to get into spa pool/shower unit, needed flexibility and agility, not common in elderly.. Receptionist helpful, friendly and even helped my wife with her luggage to get up the stairs

8/10 Good

Nic, D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Bed was comfortable. Room was clean neat and tidy. Loved the spa bath. Close to everything.

8/10 Good

Rex, AKL

Liked: Cleanliness, staff & service, room comfort
Very friendly staff, great location close to town
Overall it's quite nice for the price I paid, friendly staff, walking distance to town centre. All necessary facilities are provided.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice comfortable room. Friendly staff. Good low cost motel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel, Fab location, Brilliant Staff
From the moment we arrived we were in heaven. The in room hot tub was fabulous and extra hot. The kitchen was well equipped. The bed was very comfortable. Our host could not do enough for us. Nothing at all was too much trouble - from making dinner reservations, to booking cabs, umbrellas at the ready as it rained, everything was perfect. The location is also great as it is about 10 min's walk to the city itself. There is a supermarket across that road for all your needs to fill the kitchen. There is a restaurant about 2 min's walk towards the city and a fab takeaway 3 min's walk the other way. Every room has it's own thermal pool and there is a laundry on site. We will be back most certainly...

8/10 Good

Jo, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A1 for customer service and helpfulness.
Warm and friendly welcome and most helpful with local tourist attractions and knowledge of the area. Room was crisp and clean and maintained daily.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal place for our night in Rotorua.We were just there for the night and this Motel ticked all the boxes.

6/10 Okay

Angharad, Cardiff

Liked: Staff & service, room comfort
Great value
We were able to check in early. The lady in reception was extremely helpful, even lending us an umbrella to use for our stay. The room had everything we needed for a night away, including tea and coffee making facilities with a carton of milk provided. The room is nothing special but it was perfect for us and for the price you can't go wrong.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Close to town
Really bad shower prusure and bad stairs going up to room

8/10 Good

Bob, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for overnight stay
It was a good room, but too small for a lounge chair to sit on, had to use kitchen chair or bed to watch tv. Clean and tidy, but no desire to stay more than one night. Good spa bath, but no exhaust fan, had to climb along edges to open window, ledge was covered with black damp dust. But, overall, nice.

8/10 Good

Jacqui , Auckland

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious room, awesome spa bath and a comfy bed. Needs to be updated - a repaint would make a huge difference.

8/10 Good

Soph, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'd be back in a heartbeat if back in Rotorua.
We were greeted very warmly when we arrived which was nice and information provided as we needed or wanted. The location being within walking distance of the city was totally awesome! This was our first overnight stay away with our 11month old baby, and we didn't encounter any issues, which made our stay lovely for our boy's first night away!

4/10 Poor

Alan, Melbourne

Disliked: Staff & service, property conditions & facilities, room comfort
Main street close to supermarket.
No airconditioning, noisy, poor wifi, no milk provided, no decent bench to make coffee etc. bed mattress not very comfortable, furniture old. This motel is self rated and should be two and a half star. Definitely over priced.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Simple yet perfect
The room was perfect for our needs. Loved having a self filling spa pool. Staff friendly and rooms cleaned well daily. Only downside was no air conditioning although the room had 2 fans.

6/10 Okay

Verified traveller

Liked: Staff & service
Our room was tidy and well equipped with all the basics we needed, staff we're so lovely and friendly.

10/10 Excellent

LMC, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent motel: huge spa bath!
Lovely owners: very helpful and pleasant and proud of their motel. It's clean, comfortable and our room had a huge big spa tub that was quite wonderful at the end of a busy Rotorua day. A well-stocked kitchen made our meal planning easy.

8/10 Good

Leanna, Kapiti

Liked: Cleanliness, staff & service, property conditions & facilities
Our service was very friendly and accommodating however we weren't given an option to not have our room serviced while we were out for the day. I was also not happy that my credit card was charged for the room 2 days before we had arrived even though I had chosen the option to pay at the hotel. Overall though, the hostess was lovely and our room was comfortable and clean, I would stay there again.

4/10 Poor

Stainton, Wellington

Disliked: Cleanliness, property conditions & facilities, room comfort
Very close to CBD and central to all activities
Cleanliness was very disappointing, spa was filthy and required the cleaner back to re clean. Room was very hot and needed the window to stay open but had no security stays to stop them opening right out. Parking layout was a mess, with most numbers faded so we struggled finding ours.

10/10 Excellent

Larrie, Waihi Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To take us for one night, over a long weekend, was
Quiet, clean & convenient to our function. Also handy to shopping centre and tourist attractions.

8/10 Good

MrsFerg, Auckland, N.Z.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean rooms.
I stayed here for 2 nights with my husband and young son. The one bedroom unit is compact, but had everything we needed for our stay. Great location - walking distance to main shops/restaurants and a big supermarket just across the road. The private spa pool/bath was a definite bonus.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Was very relaxing really enjoyed the in room spa bath.

8/10 Good

Jonathan , Auckland

Liked: Cleanliness, staff & service, room comfort
Close to Town
Nice place, far closer to town than most motels. We've stayed in a fair few (have family in Rotorua) decent standard, outdoor spas but area is enclosed so they're sheltered even on a cold night.

6/10 Okay

Murray, Havelock North

Liked: Cleanliness, room comfort
Golden Glow Stay.
All that we needed, i.e had hot tub. Clean, close to town and reasonably priced

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Don't be too loud..
Was great except when being told by management we were too loud when up late talking with a friend outside in the sitting area of our unit. Only reason it was a problem was because they walked past. We were not loud we even asked a neighboring unit when they came out. Felt we were given a telling off to go to bed. Not a nice way to end our holiday considering how much I had paid for it. Other than that was fine.

10/10 Excellent

N M, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLEAN and lovely, friendly service :)
Excellent motel. CLEAN, wonderful, friendly service and the location on Fenton Street is superb. Would definitely stay again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
i wouldn't recommend any of my family or friends to stay for two nights in this motel. The lady is very lovely although the men weren't as polite and showed appalling customer service. Wasn't treated very fairly at all. Bed & spa was comfortable.