Thanks

We note that you posted this review after you convinced our colleague to give you new towels for free. Please understand that we have to pay the linen hire company for towels. Your booking information says 1 towel per person per booking. Thanks for your stay.

Thank you, hope you visit again!

Thank you!

Hi Shaun, thanks for your review. Glad you enjoyed your time here. Our basic cabin is a good budget option if you don't mind using the shared bathrooms. We do have some cabins with either just a toilet or a full bathroom, in case you want to try that next time you come. Hope you got to check out the hot pools and beach access! We'll be glad to welcome you back again anytime.

Hi Liam, thanks so much for your review! We're glad you enjoyed your stay with us. Hope you can come back again!

Thanks so much for your review! We're very glad to hear you had a good time here. Hope to see you back again someday!

Hi, AmirSo surprised to your review! Would you mind email us what's wrong for us to let us have chance to improve?We checked with our reception, during your stay, all looks good, no complain or request. You even added one more room for your parents to stay after stayed 4 nights. Regards,

Thanks for staying with us

Thank you! Hope to see you again soon.

Thank you for your review we are glad you found the price right. Did you try our hot pools . hot water beach or the steam oven

Thank you for your review we are happy you enjoyed your stay, you are welcome to come back anytime

Thank you for your review we are happy you choose to review us

Thank you for your review we are glad you enjoyed your room the spas and the pool. We apologise if the water was not hot enough and your drinks froze. As we are a holiday park we provide extra towels and room clean for a small charge

Thank you for your review we are glad you found us clean and you enjoyed our thermal hangi and thermal hot pools and our swimming pool. We would love to see you again

Thanks very much for your rating! We're sorry you had poor internet, it works well for most people. Thank you for understanding that this is not provided by us but by a third party. We appreciate you staying with us.

Thanks for your rating!

Thanks so much for your rating!

Hi Jiezl, As you did not stay with us, this appears to be a review of our cancellation policy. Please read all policies carefully when booking. Best regards.

Hi Penny, thanks for your review! We're glad you enjoyed our quiet location, swimming pool and helpful staff. Apologies if the bed was harder than your preference, many guests do prefer a firm mattress. Thank you for coming!

Hi Rafael, thank you so much for your review! We really appreciate it and we're happy you enjoyed our steam oven and room amenities. We look forward to welcoming you again soon!

Thank you for your review! We really appreciate it. So glad you enjoyed our natural thermal pools and hot water beach. Apologies that we are unable to provide milk. We hope to welcome you again soon!

Thanks for your rating! We're glad you enjoyed your stay with us.

Hi Sheryl, thanks so much for your review! We're glad you enjoyed the natural thermal heating, mineral pools, and the linens & towels.There are a number of hooks in that pool area - just inside the edge of the roof, to keep towels dry. Feel free to ask us if you can't find them next time. We look forward to welcoming you again!

thank you for your stay we would love to see you again

Morning AntsThanks for your lovely family stay with us. See you next time!Kind regards,

Hi, JohnSorry for your mistake - booked wrong type of room.The room type and facilities are stated website very clearly, also in confirmation email as well.You choosed is our most budget room - basic cabin, cheapest one. When you checkin, we only have two bedroom family room available, which is for 6-7 guests stay while you request to upgrade.Kind regards,

Thank you for your review. We're sorry you did not enjoy your time with us. Please let us know what we could improve for next time, and we'll do our best!

Thank you for your review we are glad you enjoyed your stay at cosy cottages and welcome you back

Hi, Chiquita Tks for your stay and good to see you enjoyed our hot pools. Yes, we do have different cabins, flats, some are cheap, without bathroom, for low budget guests. Some has private bathroom in units. You may stay in our self contained units next time. Kind regards,

Morning Jacqueline Good to know you enjoyed our spa and communal facilities. Sorry for the trouble. Our heating system is by geo thermal, can keep all rooms very warm. Plesae feel free to ask help from our reception next time, we are more than happy to sorted out for you straight away. Kind regards.

Thank you for your review it is appreciated

Hi, Mary Sorry for your losses. As cancellation policy we are not in position to offer a refund when you cancel your booking after checkin due you booked wrong room type by yourself online. Regards,

Thank you for your review it is appreciated

Thank you for your review we are happy that you enjoyed your stay

Morning Elisa Thanks for your stay. Wish see you next time soon. Kind regards,

Hi, Chris Good to know you enjoyed our hot pools and swimming pools. Yes, most guest love to soak in the natural mineral pool and kids enjoy the large swimming pool. See you next time! Kind regards,

Hi, Rachael Thanks fo ryour stay and appreciate your comments. See you next time. KInd regards,

Hi, Maggie Great to know you enjoyed the stay with us. Appreciate your kind comments. Your family is very lovely and left your room very tidy and clean. Thank you! All best and see you next time! Kind regards,

Hi, Gaurav Thanks for your stay and comments. See you next time. Kind regards,

Hi, Gurpreet What's happen? We always try to improve our service if we know there is any thing wrong. Kind regards,

Sorry, last couple days it is unusual hot in Rotorua, reach 29-30'c. Normally it is 25'c around. You must stayed in our cabin? Next time you may try our one or two bedroom, which has more windows and thermal insolation. Which room you are in? Will check the fan and fix it. Kind regards, Andrew

Hi there Tks for your stay and top apprasial, which is best encourage to our team. See you next time! Kind regards,

Hi, Barby Appreciate your kind comments! Happy to know your good family enjoyed stay in our camp. See you next time! kind regards,

Morning Paul Thanks for your stay with us and happy to know you enjoied our falicities.Yes, our camp is most near the town centre. All best and see you next time