6/10 Okay
Diane
Travelled with pets
27 May 2024
Liked: Cleanliness, property conditions & facilities
I was hesitant to stay at this hotel because some of the reviews were not kind. I had a mixed experience. Though I had communicated with the hotel that my service dog was joining me, I was informed upon arrival that I was not allowed to have a dog in my room (citing the hotel policy) I showed the desk clerk the correspondence I had with the hotel which did not respond to my email with any mention of my dog. Eventually, I was allowed to stay after agreeing to pay another 20 euros and leaving my credit card as a deposit. This hotel must have been an apartment building because the setup is a bit odd. Fortunately, I was given a clean updated, and very comfortable room that was great for the one night that I needed to catch my flight out of Rome Airport. If you get a single room on the top floor, watch your head because the ceiling is very low where it slopes. I had trouble contacting the shuttle driver when I arrived at the airport, and taxis were not available, but eventually, I got through to the driver. The shuttle in the AM came on time. So, make sure you have phone numbers for the driver before you arrive at the Rome Airport.
Diane
Stayed 1 night in May 2024