Apartment, Lake View (111) | Living area
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Reviews of QS Jade

4.5 out of 5
QS Jade
110 Frankton Road, Queenstown

Reviews

9.0

Wonderful

Rating 10 - Excellent. 42 out of 66 reviews" "
Rating 8 - Good. 14 out of 66 reviews" "
Rating 6 - Okay. 7 out of 66 reviews" "
Rating 4 - Poor. 3 out of 66 reviews" "
Rating 2 - Terrible. 0 out of 66 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was nice in a good location not far from town center however the studio was smaller than we thought it would be. The single room was just large enough for a king bed, a couple of end tables and 1 chair. There was also a closet and very small kitchenette. The bathroom was a good size and fairly luxurious though. Although small, we made do and it was convenient for us.
Response from Hello Queenstown on 25 Feb 2024
Dear Michael, Thank you for staying with us in Queenstown. We appreciate your feedback. The team @Hello Queenstown

10/10 Excellent

Chris

Liked: Cleanliness, room comfort
Modern, clean & comfortable
Close enough to city centre, very modern & clean. Easy self access too
Stayed 2 nights in Nov 2023

10/10 Excellent

Megan

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Noel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay here it was well presented and everything was at hand.
Stayed 3 nights in Nov 2023

4/10 Poor

A

Disliked: Cleanliness, room comfort
Would not book again. Not clean. Plates were dirty and 4 items were chipped. Tea and coffee provided but no sugar and no milk. Toilet roll was empty so had to do that too. Under bed was drink caps and other assorted rubbish . Found this when I dropped my earring and was looking. The aircon was absolutely noisy and had to switch off and use the extra blanket which was chucked in top cupboard in a ball. Very expensive for a shoe box studio with a hard bed. Positives... close to Queenstown, Shared washer/dryer
Stayed 2 nights in Aug 2023
Response from Queenstown Stays on 28 Aug 2023
Hello, thank you for your feedback. We apologize for any inconveniences you experienced during your stay. We have already discussed the issues with the cleaning company and will follow up on your comments. Have a great day. Regards, Queenstown Stays

6/10 Okay

Steve

Stayed 7 nights in Aug 2023
Response from Queenstown Stays on 18 Aug 2023
Dear Steve, Thank you for staying with us in Queenstown. We hope you had a wonderful stay and look forward to seeing you again someday.CheersQueenstown Stays

10/10 Excellent

Monty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So pleased to find these apartments, we chose the cheaper non lake facing studio room due to high cost of QT accom , we had 2 nights and absolutely perfect as we were out all day , so no need for amazing view . Absolutely LOVED the washing machine & drier and the safe parking almost outside our door , the location near town was excellent too . HIGHLY recommend.
Stayed 2 nights in Mar 2023

6/10 Okay

Courtney

Travelled with partner
Liked: Cleanliness
The property was easy to access and it was nice to have a washer and drier in the unit (shared by both units). We found it was clean but small compared to what the pictures lead you to believe. The bed was firmer which to us was not comfortable. The place is walkable to downtown to access shopping and restaurants.
Stayed 4 nights in Feb 2023
Response from Veronika on 3 Mar 2023
Dear Courtney, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property to be easy to access and that you found our location convenient for accessing the downtown. We apologize if the size of the unit did not meet your expectations. The size of the unit is clearly stated in the description - 215 sq ft (20 sq m). Thank you again for choosing to stay with us during your time in Queenstown. Regards, Queenstown Stays

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from Veronika on 22 Feb 2023
Dear Susan,Thank you for choosing to stay with us during your time in Queenstown. We are glad that you had a wonderful stay with us and that our property provided a comfortable and welcoming home away from home for you. We would be honored to welcome you back to our property in the future and provide you with another enjoyable experience. We wish you all the best in your future travels.Cheers,Queenstown Stays

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Response from Veronika on 20 Dec 2022
Hi Janice, thank you for staying with us. We appreciate your feedback. Regards, QS Jade

10/10 Excellent

Sheena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was large and felt at home. 15 min walk into town.
Stayed 2 nights in Nov 2022
Response from Veronika on 12 Nov 2022
Dear Sheena, thank you for staying with us. We appreciate your lovely feedback. Kind regards, Queenstown Stays

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Lilly checked us in so pleasant and welcoming The room was just lovely
Stayed 3 nights in Oct 2022
Response from Veronika on 1 Nov 2022
Hi, thank you for staying with us. We appreciate your feedback. Regards, Queenstown Stays

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment has everything you need for a great stay,the main bedroom can hear guests in the studio apartment next door but overall a very comfortable stay.
Stayed 6 nights in Oct 2022
Response from Veronika on 23 Oct 2022
Hi Mike, thank you for staying with us. We appreciate your lovely feedback. Kind regards, Queenstown Stays

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness
TV in main room unable to connect to TV channels. Luckily the outdoor view made for better viewing!!
Stayed 7 nights in Oct 2022
Response from Veronika on 17 Oct 2022
Hi Cheryl, Thank you for staying with us. We will follow up on the TV issue. Regards, Queenstown Stays

6/10 Okay

Heather

Liked: Property conditions & facilities
It’s not a studio apartment. It’s a small room with some cooking facilities in a small area. There are no signs outside with the name or street number of the property. Could not have found it without the help of a woman from another hotel. I was not sent the check in information. The same woman found this out for me. The room was clean except for the blinds that were thick with dust. Not good value for money.
Stayed 3 nights in Oct 2022
Response from Veronika on 16 Oct 2022
Hi Heather, We are sorry to hear you had an issue finding the property. We sent the detailed self-check-in instructions to the email you provided on the 9th of October (3 days prior to your arrival). Also, the exact address and the map are shown on our website. The lady from another hotel is Emma, she works for us too (as our head office is located at Villa del Lago Reception) and she kindly gave you a lift to the right property. The QS Jade Studios are more like a hotel room - we clearly state the size and facilities in the room description and the night rate also reflects that.Have a great day. Regards,Queenstown Stays

8/10 Good

Alastair

Travelled with partner
Liked: Cleanliness, amenities
Good walkable distance from Queenstown. Good view. Easy parking. A couple of things need fixing. Fridge door, gas fire takes a few goes to light. But on the whole nice cosy appartement.
Stayed 5 nights in Sep 2022
Response from Veronika on 18 Sept 2022
Thank you for staying with us. We appreciate your feedback. Regards, Queenstown Stays

6/10 Okay

Daniel

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good views. Good location. Easy walk into town once you cross the road.
Stayed 6 nights in Jul 2021
Response from Veronika on 8 Aug 2021
Hi, Thank you for staying with us. We appreciate your feedback. Kind regards, Queenstown Stays

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Thought we were getting an apartment and we ended up with a single room. Booking information apeared misleading.
Stayed 4 nights in Jul 2021
Response from Charlotte on 28 Jul 2021
We have a number of different apartment types marketed under QS Jade. We have 1 bedroom Studios that are like a hotel room with bedroom bathroom and a small kitchenette. They are 20 sq m. Each apartment has individual photos and specifies the amenities. We also have 1 Bedroom lakeview apartments which have a full kitchen, living room, gas fire and in some cases a balcony. These are much larger, more expensive and also have individual photos and listings. And then we have 2 bedroom apartments. It appears that you viewed the images for larger, more expensive apartment and then booked the cheaper, smaller apartment. We can assure you that there is no misleading information. Much like a hotel, that has multiple room types, they have a head listing that shows the hotel and all the room types are listed. Just because you might have seen the penthouse suite in the images doesn't mean that is what you will get when you book a Standard room. It's the same principle. Bookers need to pay attention to what it is they are booking.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was very tidy and clean. Good parking and location. It was tiny with a handy kitchenette. A little annoyingly though, there were great things like coffee and a sewing kit provided… but no milk or soap! We also didn’t realise that the unit was not serviced.
Stayed 2 nights in Jul 2021
Response from Charlotte on 28 Jul 2021
Thanks for your review and feedback. We appreciate it. We specify at the time of booking and with the confirmation prior to checkin that the apartment is not serviced daily. There is an option for a daily service, bt this comes at an extra cost. We are very sorry if there was no soap you should have let us know when you were here and we could have had some dropped off. Looks like that was an oversight of our housekeeping team. Our apologies.

6/10 Okay

Verified traveller

Stayed 4 nights in Jun 2021
Response from Charlotte on 28 Jul 2021
We can't respond appropriately if you don't specify what it was you were or weren't happy with.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities
I would never stay here again. Total false advertising about the room. It was tiny with no kitchen. The heat pump didn't work properly, we had to use the stand alone heater constantly. Some power points also didn't work. The shower over the 'bath' (which wasn't a bath and didn't have the plug for it) sprayed everywhere. The TV was so small and so far up the wall it was unusable.
Stayed 4 nights in Jun 2021
Response from Charlotte on 5 Jul 2021
We market our Studios as being 20m sq, having no kitchen, only a sink, microwave, kettle, toaster and fridge. We show pictures of the actual room. This is not false advertising. The TV is a 33inch TV. The heatpump works when it is on 'heat' Not fan. Guests have to simply check the mode on the remote control and make sure it is on the right setting. We will check the power points. It's really hard for us to follow-up and fix the shower if you leave an anonymous review and we don't know which apartment you stayed in. The bath plugs are special plugs, they are solid metal and made for the bath drain. They cost $170.00. We don't know why, but people steal them. We have to order new ones and it takes time.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing service and property
Stayed 3 nights in Jun 2021
Response from Charlotte on 8 Jun 2021
Thanks so much. We really appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were very pleased with the accomodation provided. The location was stunning, the unit well appointed and clean. An easy walk into town and the lake. Highly recommended
Stayed 4 nights in May 2021
Response from Veronika on 11 May 2021
HI, thank you so much for staying with us. We appreciate your lovely feedback! Kind regards, Queenstown Stays

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2021
Response from Veronika on 7 May 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
It was good but noisy.
We chose this accomodation because it was relatively cheaper than others for Lake view but there is a trick! We got a ground floor which meant that the Lake view was hardly seen. The mountain view was amazing though. The traffic sound was so bad during the day so not quite a good fit for us where we just wanted to relax and spend some time inside. The heating system was amazing, the bed was comfy, the place was clean and the kitchen was well equipped.
Stayed 6 nights in Apr 2021
Response from Charlotte on 5 Jul 2021
Thanks for your balanced review. We do specify that our cheaper apartments are on the ground floor and we do show images of the road in the picture gallery. Cheers

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in 3 different locations while on our trip in queesntown. This was definitely our favourite! Plenty of space, a great view from the lounge and bedroom! Place was tidy and the kitchen was a huge plus aswell. Everything was tidy, would defintely come back here again.
Stayed 3 nights in Mar 2021
Response from Veronika on 5 Apr 2021
Hi, Thank you for staying with us. We appreciate your beautiful feedback. Regards, Queenstown Stays

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Recommend this place to everyone specially for couple to relax on the holidays
Stayed 3 nights in Jan 2021
Response from Charlotte on 12 Jan 2021
Thanks! You stay really helps us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Beautiful accomodation
Wonderful stay, modern accommodation, extra comfy bed and easy checkin/out procedures
Stayed 3 nights in Dec 2020
Response from Veronika on 11 Jan 2021
Thank you for staying with us. We appreciate your feedback. Kind regards, Queenstown Stays

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2020
Response from Veronika on 4 Nov 2020
Thank you for staying with us. We appreciate your feedback. Kind regards, Queenstown Stays

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, room comfort
Fantastic location, great views and
Stayed 5 nights in Sep 2020
Response from Vanessa on 5 Oct 2020
Dear Paul, Thank you for staying with us in Queenstown. We hope you had a wonderful stay and look forward to seeing you again someday. Cheers Vanessa

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good property . Awesome location close to all the amenities. Mostly all the necessities provided . Just freezer wasn't working properly resulting in some defrosted baby food.
Stayed 5 nights in Sep 2020
Response from Charlotte on 5 Oct 2020
Thanks for staying with us we really appreciate it in these difficult times and thanks for your review and for letting us know about the freezer. We will get that sorted out. Sounds like it might be due for a defrost! We hope the rest of your year goes well. Best wishes.

10/10 Excellent

Emily, Auckland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My partner and I stayed here for a week in mid-September and it was the perfect base for our getaway. Close enough to walk down into town, and also had a park for our car for the further afield adventures. The heat pump and gas fire were great during the evenings, and the kitchen was well equipped (although we barely cooked!) Overall a wonderful place to stay in Queenstown; we’ll be back!
Stayed 7 nights in Sep 2020
Response from Charlotte on 22 Sept 2020
Thanks for your lovely review. We really appreciate your stay and hope you are able to visit again in the future. Cheers

8/10 Good

Kate, Hamilton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place with a great location. View was beautiful! We had a gas fireplace and a heat pump to keep us warm which was great for the cold. Great communication and clear directions on where to get the key from (lockbox). Would definitely recommend and stay there again.
Stayed 4 nights in Sep 2020
Response from Charlotte on 20 Sept 2020
Thanks so much for staying with us and for your review. We really appreciate it. We'd love to have you back again some day. All the best for the rest of this crazy year. Cheers

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, room comfort
Amazing views!
Fantastic spot to stay in Queenstown with million dollar views. Apartment was very comfy, well appointed and THE best bed I have ever slept in! Charlotte from Queenstown Stays was friendly and helpful. Would totally stay again and would thoroughly recommend QS Jade!!
View from balcony
View from balcony
Stayed 6 nights in Sep 2020
Response from Charlotte on 14 Sept 2020
Thank you thank you Diane for your lovely review. We really appreciate it and having you to stay. Best wishes for the rest of this crazy year. Cheers

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Property was in a great location and handy to town. Very comfortable with everything that is needed day to day. Great parking under ground. Staff/Letting managers were helpful and lovely to deal with.
Stayed 4 nights in Jul 2020
Response from Veronika on 12 Jul 2020
Thank you for staying with us. We appreciate your feedback. We are glad to hear you had a wonderful stay and look forward to seeing you again someday. Kind regards, Queenstown Stays

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Great outlook - very comfy beds, very clean and tidy.
Stayed 3 nights in Jun 2020
Response from Veronika on 6 Jul 2020
Thank you for staying with us. We appreciate your feedback. Kind regards, Queenstown Stays

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, great apartment
Although we never saw the owner, the email communications were fine and clear. The apartment (no. 203A)—location, view, cleanliness, supplies and furnishings—were all excellent. Traffic was a little loud to really enjoy the balcony, but enjoyed our 4 night stay and would recommend.
Stayed 4 nights in Mar 2020
Response from Charlotte on 9 Mar 2020
Thanks very much for your lovely review. Cheers

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
This was a very clean unit with a great view. We would gladly stay again.
Stayed 2 nights in Feb 2020
Response from Veronika on 8 Mar 2020
Thank you for staying with us. We appreciate your lovely feedback. Kind regards, Queenstown Stays

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect stay
Beautiful apartment, comfortable, clean and spacious. Perfect for a romantic getaway. The views couldn't be better and the location was very convenient. We'll definitely book here again.
Stayed 5 nights in Feb 2020
Response from Charlotte on 4 Mar 2020
Wonderful! Many thanks

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the beautiful view of the mountains and lake front from the balcony and the stacker doors really enhanced the outdoor flow. A tad noisy but for those views you can put up with the traffic noise. Extremely comfortable bed. All you really need. Though being sports fans we did miss SKY. But the views made up for that. Will be back.
Stayed 5 nights in Feb 2020
Response from Charlotte on 3 Mar 2020
Thanks for your kind review. We look forward to having you back again some day. Cheers

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
The view is amazing. But the kitchen area is not very clean and there's a smell coming out from the piping of the sink. If you don't open the window, then inside is quite hot, but if you open the window, flies and bugs will come into the room.
Stayed 11 nights in Feb 2020
Response from Charlotte on 3 Mar 2020
Thanks for staying with us. The kitchen is fitted with an insinkerator. If food goes down the drain and is not properly flushed with the insinkerator on and lots of water, then there could be some food waste smell. All our apartments are fitted with airconditioning units. Bugs will come into an apartment in summer anywhere in the world. It's a fact of nature. We hope you had a good stay.

6/10 Okay

kiran

Disliked: Staff & service, property conditions & facilities
A mess
A beautiful property with pathetic services. We reported soon on entering that the kitchen sink was not draining. Next morning we tried using the toaster. At no1 setting, the bread got burnt out black and triggered the smoke alarm. Quality of kitchen towels, cutlery were below par. We stayed for 4 nights. The sink was never attended. When asked on the 3rd day, we got a text that it is in the "to do list of the Plumber"! Definitely not a value for the money that too when the charges were so high. I would safely avoid using this again. Very disappointed
Stayed 4 nights in Jan 2020
Response from Charlotte on 1 Feb 2020
We received a call that the kitchen sink was not draining and talked the guest through how to use the insinkertor and water to flush the sink. We did not hear from the guest for another day. Then the guest complained that it was still not draining, so we called a plumber. The plumber visited to check and make sure there were no blockages. The plumber confirmed that there was nothing wrong, and that the sink drains with the insinkerator in use. That is the way it is set up and there was nothing wrong. All toasters will burn crumbs if they end up in the bottom of the toaster. It's easy to simply shake out the crumbs. Our apartment is not a hotel and is not a serviced apartment but we are very responsive and attend to all maintenance calls as soon as we possibly can.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
An amazing holiday stay. Beautiful view that you’ll never forget.
Stayed 3 nights in Dec 2019
Response from Charlotte on 5 Jan 2020
Thanks so much! And Happy New Year to you. Cheers

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 10 nights in Dec 2019
Response from Veronika on 22 Dec 2019
Thank you for staying with us. We really appreciate your feedback. Kind regards, Queenstown Stays

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the styling from the photos online and the property didn't disappoint. We stayed on a lower level and the bedroom is to the rear of the property, so between that and thick glazing the road noise is minimal. Given that it is on a very busy stretch into Queenstown, this is quite impressive. It's possible to walk into town but we had a car (4min drive once you get a break in the traffic). It's quite tight for parking, if you had a large car it would be tricky. Great storage inside the rooms and the kitchen had everything you'd need to cook. Access was simple, wifi good. Bathroom was well laid out. Heated towel rail helped in drying towels faster given the weather. Great value for money.
Stayed 6 nights in Nov 2019
Response from Charlotte on 4 Dec 2019
Thanks so much for your review. Really appreciate it and we hope you come and stay again some day. Cheers

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, but it is best if you have a car for faster mobility to Queenstown’s center. The view is espectacular, very comfortable. It may be noisy due to traffic passing in front on the highway.
Stayed 5 nights in Nov 2019
Response from Charlotte on 1 Dec 2019
Thanks

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment
Fabulous view and the apartment was great for self catering loved our stay will go back again
Views from the balcony
Stayed 7 nights in Nov 2019
Response from Charlotte on 27 Nov 2019
Thank you so much for your review. We really appreciate it. Cheers

10/10 Excellent

Thomas

Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view at this property is absolutely unbeatable. Being able to pick the exact room we wanted through Expedia was amazing. The room we walked in to looked exactly like the pictures we looked at online. Check-in and check-out was extremely easy as well via the lockbox. Even though we did not check-in through a reception desk, there was one available had we needed it. The guest information book covered every aspect you think of for the area. The bed was extremely comfortable with plenty of closet space for a long stay. We spent a ton of time in front of the fire place after a cold day outside!
Stayed 7 nights in Jul 2019
Response from Charlotte on 5 Aug 2019
Wow. Thanks so much for your lovely review. We are delighted you had such a great time and we are so pleased the photos matched your expectations. We hope to see you again some day. Maybe for a late winter ski? The snow has finally arrived which is wonderful for us all here. Best regards Queenstown Stays