Novotel Queenstown Lakeside

4.0 star property
Family-friendly Queenstown hotel in Queenstown City Centre with fitness centre
your current months are April, 2024 and May, 2024.
April 2024
May 2024

Novotel Queenstown Lakeside

Photo gallery for Novotel Queenstown Lakeside

Private spa tub
Minibar, in-room safe, desk, iron/ironing board
Standard Room, 1 King Bed, View
Breakfast and dinner served
Minibar, in-room safe, desk, iron/ironing board

Overview of Novotel Queenstown Lakeside

8.8

Excellent

Highlight
  • Offers an on-site restaurant. Only 5% of properties have this in Queenstown.

Popular amenities

  • Hot tub
  • Breakfast available
  • Free WiFi
  • Gym
  • Parking available
  • Air conditioning
The price is NZ$289
Price available on 7/4/2024

Explore the area

Corner of Earl and Marine Parade, Queenstown, 9348
  • Popular LocationQueenstown Gardens1 min walk
  • Popular LocationKiwi and Birdlife Park9 min walk
  • Popular LocationSkyline Gondola10 min walk
  • AirportQueenstown (ZQN-Queenstown Intl.)13 min drive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

Room options

Room, 1 King Bed, Lakeside

  • 26 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, 2 Double Beds

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

Double Room, 2 Double Beds, Lakeside

  • 26 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Double Beds

Standard Double Room, 2 Double Beds, View

  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 Queen Bed

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 King Bed, View

  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Queenstown

Novotel Queenstown Lakeside is located in Queenstown City Centre, a neighbourhood in Queenstown, and is in the mountains and on a lake. Queenstown Arts Centre and Toi o Tahuna are cultural highlights, and some of the area's activities can be experienced at The Remarkables Ski Area and Fear Factory Queenstown. Travelling with kids? Consider Cookie Time and Underwater Observatory. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snowmobiling and snowshoeing.

What's nearby

  • Queenstown Gardens - 1 min walk
  • Queenstown Mall - 3 min walk
  • Skycity Queenstown Casino - 4 min walk
  • Kiwi and Birdlife Park - 9 min walk
  • Skyline Gondola - 10 min walk

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 13 min drive

Restaurants

  • Patagonia Chocolates - 4 min walk
  • The World Bar - 1 min walk
  • McDonald's - 4 min walk
  • Starbucks - 4 min walk
  • Cookie Time - 3 min walk

About this property

Novotel Queenstown Lakeside

Upscale eco-certified hotel located in Queenstown City Centre
A garden, dry cleaning/laundry services and a bar are just a few of the amenities provided at Novotel Queenstown Lakeside. Adventurous travellers may like the cycling at this hotel. For some rest and relaxation, visit the hot tub. Be sure to enjoy a meal at Elements, the on-site restaurant. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a gym and a business centre.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), bike hire and valet parking (surcharge)
  • An electric car charging station, express check-out and express check-in
  • Babysitting (surcharge), tour/ticket information and a porter/bellboy
  • Guest reviews say great things about the location
Room features
All 273 rooms boast comforts, such as 24-hour room service and pillow menus, as well as perks, such as laptop-compatible safes and air conditioning. Guests reviews give good marks for the clean rooms at the property.
More conveniences in all rooms include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 21-inch LCD TVs with streaming services and satellite channels
  • Balconies or patios, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Chinese (Mandarin), Czech, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (NZD 23 per night); discounts available
  • Ski shuttle nearby
  • Valet parking on site (NZD 28 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6 AM–10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Ski passes
  • Ski storage
  • Spa tub
  • TV in common areas

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a regional park
  • In the mountains
  • On a lake
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Minibar

Outdoor space

  • Balcony/patio

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately NZD 34 per person
  • Valet parking fee: NZD 28 per night (in/out privileges)
  • Nearby parking fee: NZD 23 per night (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.
Official New Zealand Rating provided by Qualmark®

Frequently asked questions

Is Novotel Queenstown Lakeside pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Novotel Queenstown Lakeside?

As of 19 Mar 2024, prices found for a 1-night stay for 2 adults at Novotel Queenstown Lakeside on 7 Apr 2024 start from NZ$289.0, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Novotel Queenstown Lakeside?

Valet parking is available for NZD 28 per night. Limited spots are available.

What time is check-in at Novotel Queenstown Lakeside?

Check-in start time: 2 PM; check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Queenstown Lakeside?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is Novotel Queenstown Lakeside located?

This family-friendly Queenstown hotel is located on a lake, steps away from Williams Cottage, Queenstown Gardens and Queenstown Beach. Cookie Time and Underwater Observatory are also within 5 minutes.

Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 523 out of 1005 reviews" "
Rating 8 - Good. 345 out of 1005 reviews" "
Rating 6 - Okay. 104 out of 1005 reviews" "
Rating 4 - Poor. 18 out of 1005 reviews" "
Rating 2 - Terrible. 15 out of 1005 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Madison

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overall the stay at Novotel was underwhelming but did the job. It was very central so I can’t fault that. The staff were very friendly at all times. The bed was comfy also. However, it’s very outdated - namely the interior and our room appliances. Our hairdryer smelt and sounded like it was about to catch on fire and had to be changed. The iron had obviously burned the previous clothing item and the residue came out on my shirt and ruined it. Also, housekeeping didn’t come one day and when they did, didn’t collect our dirty cutlery. I probably wouldn’t stay again.
Stayed 3 nights in Mar 2024

4/10 Poor

Pamela

I was rushed through the check in process only to discover when trying to access my room that the key did not work. Back to reception, room key fixed but no apologies no offer if anything to compensate for my troubles.
Stayed 1 night in Mar 2024

10/10 Excellent

Jan

Travelled with group
Liked: Amenities
Very helpful staff, Lauren went above and beyond helping us get settled. The property is very close to all the activities.
Stayed 1 night in Mar 2024

8/10 Good

Linda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location. All of downtown Queenstown is easily walkable as are most attractions. Surrounded by dining and shopping plus the Queenstown garden and walking trail starts nearby. They do have large busloads of people coming and going by bus, so common areas can be quite crowded. Staff handle it well and clearly have a system that works. The convenience was well worth the occasional crowd as we did not have a car.
Stayed 2 nights in Mar 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conditions of rooms a little dated. When we checked in there was hair on bathroom floor and in tub. After that room was cleaned well. Wonderful location. Overall very good experience.
Stayed 5 nights in Feb 2024

10/10 Excellent

Jan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lauren checked us in and she was very helpful and extremely pleasant. Rooms were crispy clean and very comfortable. Great location. Just a short walk to the lake.
Stayed 3 nights in Feb 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can't beat the location next to town for walking.
Stayed 1 night in Feb 2024