We are absolutely shocked by this review, since the guest told the staff, before leaving, that they had a pleasant time at the Inn. The staff at the Inn, willingly gave their time and attention to helping this guest and group of friends, by giving advice on which tours to book, helping them book the tours, calling taxis, etc. Rebekka, our afternoon receptionist, even gave them the dining room free of charge, for a Birthday celebration and supplied them with candles and free coffee. It was only after they left, that they contacted us saying that they had missing items, suggesting somehow, that our staff were in some way, responsible. The implication being that, we should somehow compensate them. We cannot compensate them for an unsubstantiated claim without any evidence. Our staff has been with us for over 4 years, and we have never had any security or theft issues. They are our trusted employees, who did everything in their power, to provide this group with extra services to enhance their experience at the Drake Inn. The Drake Inn has been in business for a little over 5 years, and during this time, we have had, once or twice a year, a guest who likes to create problems, where none exist, in order to get discounts or some sort of “compensation” . These guests are almost always, people who travel 3 - 6 months out of the year and are familiar with all the tricks to getting reduced tariffs, rebates or discounts after the stay. They threaten or imply to leave bad reviews and to smear our reputation on their blogs if we do not comply with their “compensation” requests. This is the most common complaint listed by all the Hotel owners , when we have our Hotel Association meetings. This is a common practice it appears, and it can be very rewarding for these guests, as it reduces their costs and overhead, as they travel. All in all, we find it very sad that our hospitality and good will was taken in bad faith and we were thanked with this unwarranted bad review.