6/10 Okay
Matthew
Travelled with family
28 May 2024
Liked: Amenities
Th check in was awful. The front desk greeted us with upgrades and representations that all inclusive package purchased with Expedia came with bottom self liquor; not as advertised. After a long day of travel this was unexpected and made for a miserable welcome. We were also not properly shown to our room since we did not want the upgrade or vacation club presentation.
The property was also under construction and this was not posted when picking a hotel on Expedia & this impacted the noise & views.
Once we made it to the room, the remainder of the stay was very good as the food and service were fantastic but the negatives impacted the entire trip
Matthew
Stayed 3 nights in May 2024