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Reviews of Excellence Riviera Cancun - Adults Only All Inclusive

5 out of 5
Excellence Riviera Cancun - Adults Only All Inclusive
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1164 out of 1456 reviews" "
Rating 8 - Good. 184 out of 1456 reviews" "
Rating 6 - Okay. 40 out of 1456 reviews" "
Rating 4 - Poor. 22 out of 1456 reviews" "
Rating 2 - Terrible. 46 out of 1456 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Phang

Travelled with family
Liked: Property conditions & facilities
The resort felt very safe and secure and there were lots of great service and entertainment. The food from the restaurants at the resort could be better and took a long time after ordering to come out. Room service took about 1 to almost 2 hours to arrive but otherwise it was a great experience.
Stayed 4 nights in May 2024

10/10 Excellent

Latasha

Travelled with group
Liked: Cleanliness, staff & service
The staff was so professional and organized. They made my stay an exceptional one.
Stayed 5 nights in May 2024

10/10 Excellent

Kenneth Clifford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded expectations
Stayed 7 nights in May 2024

10/10 Excellent

Stephanie Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 4 nights in May 2024

8/10 Good

Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent, attentive staff. Food was good for an all inclusive but the appetizers in Agave we could not eat. We arrived very early at 10am and of course check in wasn’t until 3pm so we changed into swimsuits and asked to be informed when our room was available. By 3pm we still had not heard on our room and we were informed it was still not ready. It was 4pm by the time our room was ready and even after asking for a room near restaurants (because of new hip replacement) we were located at Spa 4 building, as far as you could possibly get. It was difficult to go back and forth to say the least. The day before we checked out we were called by front desk asking if they could move us closer to building 1 but by this point we were settled in and didn’t want to go through the trouble of moving. I was carrying extra clothes so I could easily change and not have to walk back and forth so much.
Stayed 4 nights in May 2024

10/10 Excellent

Ernest and Ginger, Coatesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall service was exceptional. Many dining options.
Stayed 5 nights in May 2024

10/10 Excellent

patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, properly very clean. Food was excellent. No need to make reservations which is a plus. I will definitely recommend this resort to my friends and colleagues.
Stayed 5 nights in May 2024

10/10 Excellent

ALYSSA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing !
Stayed 4 nights in May 2024

10/10 Excellent

Chun-Fu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Excellence Riviera Cancun was magical. I have been to 5 different resorts in the area and this one takes the top. The food is one of the most important aspect of an all inclusive resort for me and this resort delivers, both on the buffet and the a la cart restaurant. Since this is an adult only resort, the entertainment was also top notch. My favourite was the Michael Jackson performance and the circus show. Lastly, the service was unbeatable. I had pool and beach staff swinging by every 30min or so taking drink and food order, all very friendly and attentive. I will definitely be coming back!
Stayed 4 nights in May 2024
Response from The Excellence Collection on 24 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Andreas Yiannis

Liked: Cleanliness, staff & service, property conditions & facilities
1
Stayed 4 nights in May 2024
Response from The Excellence Collection on 23 May 2024
Thank you for your preference on Excellence Riviera Cancun! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.

2/10 Terrible

Ashley

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was terrible. The service was terrible except for the bartenders.
Stayed 4 nights in May 2024
Response from The Excellence Collection on 23 May 2024
Thank you for selecting Excellence Riviera Cancun as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Excellence Collection on 22 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with lots of activities and amazing pools. Near the Spa is the quiet area & lazy pool that loops around the property. Great for sunning on floats and keeping cool from the heat. Recommend the Spa for total relaxation. Will be back!
Stayed 7 nights in May 2024
Response from The Excellence Collection on 21 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 8th visit to Excellence Rivera Cancun. We got a swimout suite on the lazy river. The location was perfect. Our waiters were Hugo ,Jorge and 2 others. We were never needing a drink. We ate breakfast at the Lobster House or the Kitchen Table. Both were delicious, i did like being outside for breakfast at the Lobster House. Lunch we went to various places. Pizza, Kitchen Table and Orgeno. They all were good. Dinner we ate at a different place each night. My favorites were Lobster House and Oregano. The lobster and lasagna were delicious. We enjoyed the nightly entertainment. My favorite was Claudia Trevino. She is a fantastic singer. Go see her when you are there. The only bad thing was having to leave. We will definitely return to Excellence Rivera Cancun.
Stayed 6 nights in May 2024
Response from The Excellence Collection on 20 May 2024
Thank you for choosing Excellence Riviera Cancun once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Simas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in May 2024
Response from The Excellence Collection. on 17 May 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Noreen M

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erwin, Osvalde, Matilde, Julio, and Javier were all wonderful. The staff really made the experience, and were super friendly. Great dining options, plenty of pool areas, and everything was clean.
Stayed 4 nights in May 2024
Response from The Excellence Collection on 17 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

2/10 Terrible

Yunice, palisades park

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The veranda here was full of seaweed and the excavator was working all day so it was very noisy. Even though I was a VIP member, I couldn't check out late and was told I had to pay to use the facility room.
Stayed 6 nights in May 2024
Response from The Excellence Collection. on 17 May 2024
Thank you for selecting Excellence Riviera Cancun as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. We understand the tractor can be noisy, although the tractor is the way to remove the seaweed efficiently. Nonetheless, your concern has been addressed to the appropriate department to take it into consideration. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 Excellent

Lisa Grove, Bella Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service cleanliness not over crowded great food
Stayed 4 nights in May 2024
Response from The Excellence Collection on 16 May 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelersWe are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Mariusz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time and in mexico all inclusive and this was amazing i already cant wait to be back you will not be disapointed with this resort.
Stayed 5 nights in May 2024
Response from The Excellence Collection on 16 May 2024
Thank you for choosing Excellence Riviera Cancun for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Aisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 15 May 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Excellence Collection on 15 May 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and so was the food. Would have been nice to have a place to dance at night but otherwise it was great.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 13 May 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.Our commitment is to make of every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. Nonetheless, we appreciate you highlighted your suggestions, which have been already addressed to the management department. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary resort, fantastic customer service, delicious food, beautiful property, exciting & enjoyable entertainment, especially in the evenings!
Stayed 4 nights in May 2024
Response from The Excellence Collection on 13 May 2024
Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination and for taking the time to share this review with the Expedia community. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Gary Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence resorts are great to stay at. Staff are great.
Stayed 6 nights in May 2024
Response from The Excellence Collection on 13 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Tyra

Liked: Cleanliness
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 13 May 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 7 nights in May 2024
Response from The Excellence Collection on 13 May 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Cory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was absolutely perfect, the staff was amazing, the food was amazing. It truly is an all-inclusive to the definition of the word. The nightly entertainment was super high quality and diverse. Highly recommend to anyone looking for a getaway vacation with zero worries or stress.
Stayed 7 nights in May 2024
Response from The Excellence Collection on 13 May 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Seyed, Concord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this hotel, customer care was top notch , 24/27 service, friendly staff!
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 13 May 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Amber Rae

Liked: Cleanliness
Stayed 4 nights in May 2024
Response from The Excellence Collection on 9 May 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, always staff around. Room was a bit dated and musty but a small downside all things considered
Stayed 4 nights in May 2024
Response from The Excellence Collection on 7 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Kathleen, Springfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was AMAZING! So beautiful! So clean! Everything was immaculate and gorgeous!
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 6 May 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers.We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

SHEA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Jane Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Mar 2024

10/10 Excellent

Simrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great resort, went with my family. A lot of groups travelling together. Food was great, love the lunch restaurants with the ocean view.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 6 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere. All staff is super polite and helpful. Food is awesome for being an inclusive resort and the drinks are strong! Definitely will be back next year.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 6 May 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being pampered by Antonio bringing us drinks on the beach. Our junior suite was spacious. We ate at a different restaurant every night and hard to pick a favourite as all were great.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 6 May 2024
Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share this review with other travelers.We are delighted to hear from you that we are able to exceed your expectations in all the areas, which are taken care of, and you enjoyed your stay with us mainly due to the outstanding service provided by Antonio to make you feel extra pampered. We will pass your kind words along to the team.We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Brianne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful and so friendly! So many dining options and food selection is wonderful. Loved the option for the pool bar, beach, or lazy river. Rooms are cool and very well maintained. Would stay here again in a heartbeat.
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 8 May 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing. Great size rooms. Everything is included- mini bar, room service, restaurants, activities etc, it's nice being able to go and relax and not have to worry about anything
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 6 May 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

ADRIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean welcoming resort from the moment you step out of your airport transfer to the moment you say farewell. Friendly staff ready to accommodate guests needs. Great selection of food and drinks with good domestic and international choices. Overall good experience. The ongoing seaweed problem that plagued the seashore drop a little bit from overall good experience.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 2 May 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.It is lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went out of their way to make sure that every request was accommodated. We can assure you that we will forward your kind words to our team for their contribution to how memorable and special was your stay.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Quinn, Cambridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort we’ve stayed at by a long shot. Everything was great. Food was outstanding (usually it’s hit & miss at resorts), service was 10/10. Entertainment was in a whole different league compared to other resorts. Only complaint is that the resort could use a little freshen up, and things seemed to be falling apart (chairs, parts of the room etc). Probably why the price was so discounted. Don’t think we will go anywhere except excellence for now on!
Stayed 7 nights in Apr 2024
Response from The Excellence Collection. on 2 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Jonathan Michael

Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 22 May 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Quin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from The Excellence Collection on 3 May 2024
Thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fantastic. Clean and safe. I will definitely visit this resort again in the future.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 1 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 Okay

Roger

Stayed 1 night in Apr 2024
Response from The Excellence Collection on 20 May 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

10/10 Excellent

Wesley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tennis pro Alexis was so wonderful as was all bar service, wait staff front desk and house keeping.
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 30 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Rameel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is a 10/10 except the beach. It stunk and had a lot of seaweed. If the beach isn’t your thing this resort is perfect in every other aspect it’s a great balance of party vs quiet. But it’s not exceptionally quiet or exceptionally a party. It’s just a very well balanced resort and every other aspect besides the beach is a 10/10
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 30 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are sorry you experienced the seaweed season. Please, note that the seaweed depends on weather conditions, although our hotels take the initiative to clean up our beaches daily because we pay special attention and care to maintain them.Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Kariza Mae Babao

Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 30 Apr 2024
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

8/10 Good

Karen, Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and the staff were amazing. It’s just that the rooms are “old”. They need upgrading. For example, the tap in the shower came off in my hand, a wall sconce on the wall had a shade on it that did not fit. The curtains were dirty, as were the white wash clothes and towels. Many of them were stained.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 30 Apr 2024
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.