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Reviews of Charme

4 out of 5
Charme
Via Delle Badie 228, Prato, PO

Reviews

8.2

Very good

Rating 10 - Excellent. 63 out of 193 reviews" "
Rating 8 - Good. 99 out of 193 reviews" "
Rating 6 - Okay. 15 out of 193 reviews" "
Rating 4 - Poor. 12 out of 193 reviews" "
Rating 2 - Terrible. 4 out of 193 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE
Excellent
Stayed 2 nights in Oct 2023

4/10 Poor

Keith, Coquitlam

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
When we got there, they gave us someone else's room. The first night, we kept waking up from the heat as the air conditioning could not keep up to the demand in that part of the hotel. They changed our room the next day instead of trying to fix it. When they moved our belongings, the threw out all of our refrigerated goods. When we gave them the bill, they paid it but were not happy that we replenished our water. The last room was much better, but the sink did not retain water well, so it leaked all over the floor. Most of the staff were nice. Others didn't care.
Stayed 3 nights in Sep 2023

10/10 Excellent

MAXIMINO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Television service was not user friendly, and did not provide English options. All other aspects were very good.
Stayed 3 nights in Sep 2023

10/10 Excellent

Neda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is very nice and clean and well decorated. Staffs are so friendly. Breakfast is beyond the expectation.
Stayed 2 nights in Sep 2023

8/10 Good

BRADDAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff , nice hotel, good parking and great breakfast although we are all still scared of Covid so no buffet. The air conditioning did not work in the room. It’s needs it. Very hot at night. I mentioned this to the staff
Stayed 5 nights in May 2021
Response from Monica on 8 Jun 2021
Dear thank you for your kind review about your stay. We have taken good note about your suggestion and we are taking care of it, being very important in summer time! Best regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
people are extremely nice and helpfull we go every month for business and very satisfied
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Excellent service very nice people and friendly service excellent A nice little hotel
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Brilliant service, lovely quiet location and spotlessly clean.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 5 nights in Feb 2019

10/10 Excellent

Dersim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For business stay, it is the best.
Stayed 3 nights in Jan 2019
Response from Monica Bertocci on 22 Jan 2019
THANK YOU VERY MUCH!

8/10 Good

Mark, Prague

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, friendly staff, but a little bit further from the center of Prato than i expected
Stayed 1 night in Jun 2018
Response from Monica Bertocci - Res,.Manager on 26 Jun 2018
Thank you for your kind message! We hope to see you on your next trip to Prato!

6/10 Okay

RISHI

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Rock pillows
Pillows were like stones. So hard, it gave me a headache
Response from Monica Bertocci - Res,.Manager on 17 May 2018
Dear we apologize for this inconvenience. We could help you to find appropriate pillow, if we knew it. Anyway thank you for your advice on this matter. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very nice and clean hotel. Friendly staff. Great breakfast
Stayed 3 nights in Jan 2018
Response from Monica Bertocci on 9 Jan 2018
Thank you very much for your kindness! Best regards CHARME HOTEL PRATO

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The listing indicated the hotel had an airport shuttle which was the main reason for choosing the hotel. However, when we arrived, there was no shuttle and our family had to take two taxis to the airport. The hotel and staff and dining were all nice, just no shuttle.

8/10 Good

abad, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality of service
Great convenient location

6/10 Okay

SS_ZB

Liked: Staff & service
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

asse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Bill, Toronto, canada

Disliked: Cleanliness, staff & service, room comfort
Avoid
Air did not work, just blew around hot air. Worst breakfast in my whole life. If you got there in the last half there was almost no food. Internet did not work in room or lobby. Staff treated you like you were not wanted, so why go.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rob, Madagascar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good for the price
Nice hotel. Only thing missing for tea/coffee and kettle in the room. No english channels on tv. But other than that, pretty good hotel.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jackie, Europe

Liked: Property conditions & facilities, room comfort
Check
Before open yours suitcases: 1. Check mini bar with list 2. Don't touch old fashion TV ( I had to pay 13 Euro ! )

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Great food
I spent three nights at Charme while on business in Prato. The beds and pillows are not great, but the buffet breakfast spread was the best I had while on my Italian trip and I ordered the same dinner three nights running, the steak, Italian style. It was perfect on night one, great on night two and still good, but less so, on night three. I'll be staying here again when doing in business in the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay
Unforgettable experience, great environment, delicious food, hospitable staffs, 100% will come back. :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star in every regard
Simply the best hotel I have stayed anywhere in the world in the last number of years. The staff are incredible. Many people I met who are regular guests all described it the same way "it is like your own home" Their business facilities are top notch and they know your name from the moment you check in. I never had to sign anything or even provide my room number. On my next trip to Italy I will go there direct and use it as my base to travel back and forth to other places. It is just 20 minutes from the Florence airport and you can take a train anywhere. So the day in Florence or wherever, with the noise and the heat, then back to quiet service in a lovely hotel

8/10 Good

Jacob, Munich,germany

Liked: Cleanliness, staff & service, property conditions & facilities
A Good Starting Place for Sightseeing &Businesss
I Recently Wrote that i was very pleased by the Hotel . The Hotel Service is ok.nothing to Complain. One Thing is negative: the Temperature in the room is too High. But still a Good recommendation

10/10 Excellent

ilana, ptqh tikva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

malou, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelent buffet breakfast, very friendly staff,quiet location
friendly hotel very clean rooms , relaxed and friendly vibe, set back from the centre of prato so easy to relax.

10/10 Excellent

CRISTINA

Stayed 1 night in Dec 2023

8/10 Good

Francesca

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’hotel perfetto. Peccato che i mezzi a Prato terminano alle 20, quindi se una persona vuole andare in centro a cena non può perché non ci sono neanche i taxi. Colazione ottima .
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Poco Charme
Un Hotel non all'altezza del suo nome
Stayed 1 night in Nov 2020
Response from MONICA on 19 Nov 2020
Buongiorno, grazie per la Sua recensione! Saluti cordiali Staff HOTEL CHARME

10/10 Excellent

Giampaolo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

maria cristina

Liked: Cleanliness, staff & service
comodo e confortevole
comodo hotel per posizione e parcheggio. leggermente trasandato per essere un 4 stelle. nell'insieme nulla da dire, ottimo per gruppi
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good transit near Pisa Airport.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nach Jahren ist dieses Hotel renovierungsbedürtig geworden. Leider mussten wir das Zimmer wechseln, da im Badezimmer die Toilettenspülung kaputt und der Fußboden durch eindringendes Wasser ständig feucht war. Außerdem ist die Einrichtung richtig abgenutzt und zum Teil rostig. Auch das Betttuch war leider nicht sauber. Das Frühstück war auch ziemlich dezimiert. Es gibt viele Busreisen, die dieses Hotel als Untekunft gewählt haben. Das sieht man mit der Zeit. Enttäuschend! Das Personal ist sehr nett und bemüht.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zona tranquilla , pulizia nella stanza ,ottima qualita' della colazione ,parcheggio comodo
Stayed 1 night in Jul 2019

8/10 Good

Mikael

Liked: Cleanliness, staff & service
Nära Florens
Bra som övernattningshotell för att slippa ta bilen med in i Florens. Nära till busshållplats där du kan ta dig in till centrala Florens. Helt ok frukost.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
La porta della camera era difettosa, l’aria condizionata non si riusciva a spegnere, la tenda della doccia era rotta e l’acqua fuoriusciva allagando il bagno. Il personale è entrato in camera mia 2 volte senza nemmeno bussare, il frigor non raffreddava. Nessuno mi ha nemmeno domandato se avessi bisogno di aiuto a caricare le borse, nonostante ne avessi 5 da sola. Struttura e personale decisamente al di sotto delle aspettative per la categoria scelta
Stayed 2 nights in Jun 2019

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Monica Bertocci - Res,.Manager on 7 Jun 2019
Grazie per la Sua positiva recensione al Suo soggiorno presso il ns. Hotel! Saluti cordiali Monica - CHARME HOTEL - PRATO

10/10 Excellent

Jean Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Monica Bertocci - Res,.Manager on 30 May 2019
Grazie per la Sua recensione! Alla prossima visita a Prato! CHARME HOTEL

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Parcheggio incustodito dove sistematicamente, ogni notte, avvengono furti sulle autovetture dei clienti dell’Hotel! Personale della struttura è a conoscenza del fatto e non si interessa di avvisare i clienti!
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
soggiorno al Charme Hotel
Ho soggiornato presso Charme HOTEL di Prato per una settimana, e devo dire che è una ambiete con discreto servizio e personale molto cordiale. Una pecca è la connessione Wifi che non sempre è stabile.
Stayed 1 night in Jan 2019

8/10 Good

Wenchun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Vito

Liked: Staff & service
Disliked: Property conditions & facilities
Al limite della sufficienza
Camera “datata” e non manutenzionata
Stayed 1 night in Jan 2019