We spent a holiday weekend at the Heathman, sightseeing, shopping, and taking in a show. Staff was invariably helpful, room was well-appointed and clean. My wife didn't care for the (intentional, presumably) low light levels in corridors and room, but it gave the place a certain atmosphere. Restaurant was really good, the waitstaff solicitous and friendly. Only thing we didn't care for was the television service, which was inconvenient to use, has mostly non-digital signals, and seemed focused on revenue-maximization, which was out of sync with the rest of our experience there. All in all, highly recommended.
The staff was absolutely wonderful - very helpful and had great suggestions for things to do/places to eat in Portland. The location was also great. The rooms are well appointed and the bathrooms are quite large. Overall, very pleasant stay. I would definitely stay here agin!