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Reviews of Clarion Hotel Portland

2.5 out of 5
Clarion Hotel Portland
1230 Congress St, Portland, ME

Reviews

7.6

Good

Rating 10 - Excellent. 330 out of 1000 reviews" "
Rating 8 - Good. 321 out of 1000 reviews" "
Rating 6 - Okay. 192 out of 1000 reviews" "
Rating 4 - Poor. 97 out of 1000 reviews" "
Rating 2 - Terrible. 60 out of 1000 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Laura

Liked: Staff & service
It smelled a little bit
Stayed 1 night in May 2024

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Building old in very poor condition. Continental breakfast was very poor.
Stayed 1 night in May 2024

8/10 Good

Laurie

Nice bed
Stayed 1 night in May 2024

2/10 Terrible

Tajah

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was disgusting and so were the staff’s attitudes. My family was being watched the entire time. The hotel rooms are disgusting. The pool ground had mold & dirt. There was mold around the jacuzzi. All my families allergies were horrible after one time.
Stayed 2 nights in May 2024

10/10 Excellent

Faye

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was really quiet and clean
Stayed 1 night in May 2024
Response from Drew on 14 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Drew on 14 May 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Great value. Friendly and helpful staff
Stayed 1 night in May 2024
Response from Drew on 14 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was fine
Stayed 1 night in May 2024
Response from Drew on 14 May 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2024
Response from Drew on 14 May 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Several times staying here for the convenience to the airport. They offer a shuddle at 4:30am which is perfect for us.
Stayed 1 night in Apr 2024
Response from Drew on 14 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Paula

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It would be nice if this hotel offered free coffee, like a coffee bar! None offered. You had to buy coffee in the restaurant ! Not happy with that!
Stayed 2 nights in Apr 2024
Response from Drew on 14 May 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Douglas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and freeway, easy to get in and out of town
Stayed 3 nights in Apr 2024
Response from Drew on 14 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Cynthia

Business traveller
Disliked: Property conditions & facilities
The phone in the room doesn’t work. Front desk did not seem concerned. The dining service was closed indefinitely except for limited breakfast. Restaurants were not within a reasonable .
Stayed 3 nights in Apr 2024
Response from Drew on 14 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 2 nights with family for an event that we were able to walk to from the hotel. It was easy, peaceful, and comfortable. The staff was friendly and helpful. The hotel restaurant serves a good breakfast, and Bissel Bros Brewpub has a great menu a short walk/drive away. Quiet, easy, and peaceful. Would stay there again!
Stayed 1 night in Apr 2024
Response from Drew on 14 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful clean room, friendly and helpful staff, quiet, easy free parking and easy walk to our event and Bissell Bros Brewpub (great food!). Also a good and plentiful breakfast available at the hotel. We were there two nights and would definitely stay there again!
Stayed 1 night in Apr 2024
Response from Drew on 14 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Jennah

Stayed 2 nights in Apr 2024
Response from Drew on 14 May 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Diane

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Drew on 14 May 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Lisa, Calais

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Drew on 14 May 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Kevin

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Drew on 14 May 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Robert

Travelled with family, Travelled with family and small children
Liked: Staff & service
Easy walk to the CMTM which is a must for a family with kids. Kids loved the pool as well.
Stayed 2 nights in Apr 2024
Response from Drew on 14 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Drew on 14 May 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Maureen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We got a hotel because we live local and lost power. I booked in the morning and tried to call the hotel to see if I could check in early, but nobody would answer the phone. I drove an hour to the hotel to ask in person only to be turned away and told we can't check in until 3. It would've saved me two hours had somebody answered initially when I called. No problem though. I Come back at 3 pm and check into our room to find that our toilet was running every 20 minutes or so and leaking water on the floor. Initially, I thought that it was from taking a shower, but I realized afterwards that the water all over the floor was coming from the toilet. I called the front office and they assured me that it was condensation from the toilet and brought me some towels. And it was not condensation. The toilet was constantly running, and there was seemingly a back up with the water because it was having a tough time draining even in the sink. Additionally, the room was seemingly not cleaned from the last people who had come. Their microwave was still dirty. There was hair in the shower and there was some sort of red stain on the carpet that I realized once my socks were all sticky and disgusting from stepping on it. When I checked out the front told me thank you for letting me know because I was "part of the team". They didnt offer any kind of compensation or apologize. But I saw the same front desk person taking charges off other peoples accounts for things like slow Internet. Smh
Stayed 1 night in Apr 2024
Response from Drew on 14 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

tracy

Stayed 1 night in Apr 2024
Response from Drew on 14 May 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spic n span. Very convenient to transportation. Great staff.
Stayed 1 night in Apr 2024
Response from Drew on 14 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Caseigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Apr 2024
Response from Drew on 14 May 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Dawn, Westbrook

Stayed 4 nights in Mar 2024
Response from Drew on 29 Mar 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Dawn, Westbrook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People friendltyyand let friendlkg
Stayed 1 night in Mar 2024
Response from Drew on 29 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Melissa

Stayed 1 night in Mar 2024
Response from Drew on 14 May 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Carrie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Dave Clark, AGM on 22 Mar 2024
Glad you enjoyed you time with us! Hope to see you again!

6/10 Okay

Tweeny April

Travelled with family and small children
Liked: Staff & service, amenities
It's a good hotel.
Stayed 2 nights in Mar 2024
Response from Drew on 19 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Drew on 19 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating let me check in early.
Stayed 1 night in Mar 2024
Response from Drew on 19 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Drew on 19 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Heidi

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Our room had dust stuck all over the ceiling and walls and in the corners. The hallways smelled moldy. The wallpaper was patched together and it looked like the doors and molding hadn't been painted in years! I would have expected that if I had paid under $100/ night but I paid $126 and thought I would at least not have dust webs hanging over my bed!
Stayed 1 night in Mar 2024
Response from Drew on 11 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Jamie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
It was loud, doors slamming through out the night. There was not free breakfast as advertised when booking. The hot tub has so much dirt in the bottom, The rooms were nice but not the cleanest, hair all over the shower. The beds were so comfortable and the room stayed dark, the heat and air conditioning worked amazing. The staff that checked us in were really pleasant, and was people friendly.
Stayed 1 night in Mar 2024
Response from Dave Clark, AGM on 6 Mar 2024
Hi Jamie and thanks for taking a moment to share your experience. I'm sorry about the miscommunication regarding breakfast. The third party wording can be confusing. Breakfast Available is their way of saying a charged breakfast is available. I will also pass your notes along to our maintenance team for follow up. Thank you again!

8/10 Good

Candi

Liked: Cleanliness, property conditions & facilities
The property was easy to find large parking lot. Clean lobby stairs n hallways. The pool was soso. The hottub was dirty. Couple of the staff wasnt friendly an couldnt answer my questions.
Stayed 2 nights in Mar 2024
Response from Drew on 11 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Ann, rockland

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly tsa agents
Stayed 1 night in Mar 2024
Response from Dave Clark, AGM on 6 Mar 2024
Thanks for taking the time to send in a review! If there was anything specific we could do better, please reach out to the hotel directly!

6/10 Okay

Serge

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Dave Clark, AGM on 6 Mar 2024
Hi Serge and thanks for taking a moment to share your feedback. I'm sorry that we did not exceed your expectations, but if there is anything specific you would like to pass on, please reach out to the hotel directly! Thanks again!

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet dreams 😴
Slept very well as the hotel was very quiet. Bed was super comfortable!
Stayed 1 night in Feb 2024
Response from Drew on 26 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Oakly

The coldest heated pool I have ever been in.
Stayed 2 nights in Feb 2024
Response from Drew on 26 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Dean

Liked: Property conditions & facilities
Disliked: Staff & service
Nice hotel. 3 min walk to the bus terminal! Grumpy desk person at check in but it was 10:30 at night. Room was good but the carpet was dirty/stained and there was a bit of a smell
Stayed 1 night in Feb 2024
Response from Drew on 26 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

April

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy limited dinning unsafe
Stayed 1 night in Feb 2024
Response from Dave Clark, AGM on 25 Feb 2024
We sincerely apologize that your stay was less than amazing. If you have any specific comments to pass along, please contact the hotel directly.

8/10 Good

Kathleen

Stayed 2 nights in Feb 2024
Response from Dave Clark, AGM on 24 Feb 2024
Hi Kathleen and thanks for the review! Glad to hear you enjoyed your experience and we all hope to see you again in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great hotel very friendly staff clean rooms century located right in Portland. Lots of options for breakfast, lunch or dinner we will be going back again.
Stayed 1 night in Feb 2024
Response from Dave Clark, AGM on 24 Feb 2024
Hi Michael and thanks for taking a second to share your feedback! I'm so happy to hear you had a great stay with us and hope that you will keep us in mind for future visits to the Portland area!

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Amtrak station
Stayed 1 night in Feb 2024
Response from Dave Clark, AGM on 24 Feb 2024
Hi Glen! Thanks for leaving a quick review! Glad to hear that our proximity to the Portland Transportation Center made things easy for you! Hope to see you again!

10/10 Excellent

Charles

Stayed 2 nights in Feb 2024
Response from Drew on 20 Mar 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Erin

Stayed 2 nights in Feb 2024
Response from Dave Clark, AGM on 22 Mar 2024
Thanks for the review! Hope to see you next time you visit Portland!

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Dave Clark, AGM on 24 Feb 2024
Hi Nathalie and thanks for the review! We hope to see you again soon!

8/10 Good

Wendy

Stayed 1 night in Feb 2024
Response from Drew on 20 Mar 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was fine for one night.
Stayed 1 night in Feb 2024
Response from Drew on 26 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!