10/10 Excellent
Stephanie
Travelled with family, Travelled with partner, Travelled with group
23 May 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay at Valentin Imperial Riviera Maya was nothing short of spectacular, and the credit goes to the outstanding staff who made our vacation unforgettable. From the moment we arrived, we were greeted with warmth and professionalism that set the tone for our entire stay.
The GO Team, featuring Lorenzo, Marina, Israel, Daniel, and Carlos, truly went above and beyond to ensure our experience was exceptional. Their dedication and enthusiasm for making guests feel welcome and entertained were evident in every interaction. Whether it was organizing activities or providing personalized recommendations, they made us feel like VIPs throughout our stay.
A special shout-out to the bartenders Sonia, Renato, and Jonny, who mixed the most delightful cocktails with a smile and a friendly chat. Their expertise and creativity in crafting drinks added an extra layer of enjoyment to our poolside relaxation and evening gatherings.
Managers Angel and Paola deserve recognition for their exceptional leadership and attentiveness. They ensured that every detail was perfect and that our needs were met promptly and efficiently. Their presence was a testament to the high standards of service at the resort.
Dora, as always, was amazing. Her warm demeanor and helpful nature made us feel right at home. Alejandra, who served poolside, was fantastic. Her attentiveness and cheerful personality made lounging by the pool an absolute pleasure.
In addition to the incredible staff, the resort itself
Stephanie
Stayed 7 nights in May 2024