Meeting facility

Reviews of The Westin Phoenix Downtown

4 out of 5
The Westin Phoenix Downtown
333 N Central Ave, Phoenix, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 660 out of 1003 reviews" "
Rating 8 - Good. 187 out of 1003 reviews" "
Rating 6 - Okay. 71 out of 1003 reviews" "
Rating 4 - Poor. 39 out of 1003 reviews" "
Rating 2 - Terrible. 46 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

KELLY

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Dear Kelly,Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Warm Regards,Hotel Management

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite place to stay in downtown phoenix!
Stayed 1 night in Mar 2024
Response from Hotel Management on 22 Mar 2024
Dear Junior,Thank you for sharing your review. We are delighted that our hotel is your favorite place to stay in downtown Phoenix! Your satisfaction is our top priority, and we are thrilled to know that you enjoyed your visit. Thank you for your loyalty and for choosing to stay with us. We look forward to welcoming you back to The Westin Phoenix Downtown for many more enjoyable stays in the future.Warm Regards,Hotel Management

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff seemed, tired and exhausted.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 4 Mar 2024
Dear Shannon,Thank you for being our guest. We appreciate your positive rating of your overall stay with us. However, we apologize if the service you received did not meet your expectations. Your observation is important, and we will internally address any concerns related to our team's performance to ensure that our staff can consistently deliver the excellent service our guests deserve. Thank you again for choosing us. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm Regards,Hotel Management

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained. Staff was extremely courteous and very helpful! The Central Valley location made it quick and easy to get to any attraction in the metro area.
Stayed 4 nights in Feb 2024

10/10 Excellent

Gonzalo

great
Stayed 1 night in Feb 2024
Response from Hotel Management on 14 Feb 2024
Dear Gonzalo,Thank you for the generous rating of The Westin Phoenix Downtown. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the area.Warm Regards,Hotel Management

10/10 Excellent

Joanne

Liked: Amenities
Everything was wonderful from accomodations to. Style to food was exceptional.
Stayed 5 nights in Jan 2024

2/10 Terrible

Justin

Stayed 1 night in Jan 2024
Response from Hotel Management on 3 Feb 2024
Dear Justin,Thank you for your recent stay with us. We are disappointed to learn that your recent stay did not live up to your expectations. Everything we do is directed at curating a seamless, enriching, and elevated stay for every guest, and we apologize that this was not your experience. It would be an honor to welcome you back so we can regain your trust and show you our devotion to superior hospitality.Warm Regards,Hotel Management

8/10 Good

Darla

Travelled with family
Liked: Cleanliness, staff & service, amenities
The only thing I did not like was the water was not hot enough for the shower.
Stayed 6 nights in Dec 2023
Response from Hotel Management on 31 Jan 2024
Dear Darla, Thank you for staying with us. While we are glad your overall stay was a pleasant one, we are sorry to hear about the water temperature issue during your stay. We understand how important a refreshing shower is, and we apologize for the frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a comfortable experience for all future guests. We appreciate your patience and look forward to making your next stay a seamless one. Warm Regards,Hotel Management

10/10 Excellent

Ieisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest properties I have been at lately. Very quiet stayed in a corner suite beautiful sunset view.
Stayed 1 night in Dec 2023
Response from Hotel Management on 23 Dec 2023
Dear Leisha, Thank you for being our guest at The Westin Phoenix Downtown, and for your excellent review. We are thrilled to read you had a great stay, and that our spotless and rejuvenating property with stunning views enhanced your visit. It was our pleasure accommodating you, and we look forward to welcoming you back for another enriching experience.Warm Regards,Hotel Management

10/10 Excellent

David, Surprise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for an overnighter!
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay downtown
Our room was spacious, clean, and luxurious. We were surprised at the large size of the room and bathroom. Also plenty of closet space, which is rare for a hotel. We loved the restaurant and bar. Food and service were good. All of the hotel employees we had contact with were friendly and helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

amy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful, the room is spacious, and the bed is comfortable. They conveniently store our luggage after checkout, allowing us to focus on our day's work without lugging it around. The breakfast at the clubhouse is both adequate and tasty, with a variety every morning. My only suggestion is to offer hot beverages throughout the day at the clubhouse. Overall, it was a great experience, and I would definitely choose to stay at Westin again.
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Demi

Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful inside. There were minor things that I saw that made me feel unsure lol there was a orange or cherry pit in my sink when I was checking it out, and some stains on the wall that made me question it. Other than that. The room was beautiful and the staff was extremely friendly,
Stayed 1 night in Dec 2023
Response from GENERAL MANAGER on 6 Dec 2023
Dear Demi, Thank you for your review of The Westin Phoenix Downtown. We are pleased that you enjoyed your overall stay; however, we are sorry you had some service issues in your guestroom. We aim to exceed your expectations and go above and beyond for our guests, so we regret that this was not your experience. We have shared your comments with our associates, and taken proper action to ensure we do not repeat these concerns in the future. Again, we apologize, and we hope you will consider us whenever you return to the area in the future.Warm Regards,Hotel Management

10/10 Excellent

Deanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we stayed and enjoyed everything about this hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kirsten

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciated the food and beverage voucher!
Stayed 3 nights in Nov 2023
Response from Hotel Management on 29 Nov 2023
Dear Kirsten, Thank you for your excellent rating of The Westin Phoenix Downtown. We welcome our guests with spacious accommodations, excellent amenities, and a beautiful location, and we are thrilled you enjoyed your stay. It was our pleasure hosting you, and we look forward to welcoming you back soon.Warm Regards,Hotel Management

10/10 Excellent

MELISSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Management on 15 Dec 2023
Dear Melissa, Thank you for taking the time to share about your stay at The Westin Phoenix Downtown. We appreciate your generous rating, and we are pleased we could be a part of enhancing your time here in Phoenix. We hope we will be your home whenever you are in the area.Warm Regards,Hotel Management

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were not a lot of attractions in the immediate area, but our accommodations at the Westin were very nice!
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Management on 13 Nov 2023
Dear Guest, Thank you for choosing The Westin Phoenix Downtown for your stay. We are pleased that we could provide you with an enriching stay. We appreciate your excellent rating, and we hope you will choose us every time your travels bring you to our area.Warm Regards, Hotel Management

8/10 Good

Shandell

Stayed 1 night in Nov 2023

10/10 Excellent

Quinterria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable and very accommodating
Stayed 3 nights in Oct 2023
Response from Hotel Management on 1 Nov 2023
Dera Quinterria, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Phoenix Downtown. We appreciate your generous compliments, and we are pleased you enjoyed your stay. Our associates are committed to providing intuitive and thoughtful service, and we are grateful to you for recognizing all that they do. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Warm Regards,Hotel Management

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Couples Getaway Weekend
Great Weekend Getaway for my Husband and I! Our suite we upgraded too was so beautiful and spacious! LOVED the Bathtub with the amazing city views. Jacey & Dakota was fun for HH.
Stayed 1 night in Oct 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, fantastic room
Check-in was a breeze and the room was amazing. Dinner and drinks at Jacy and Dakota’s was nice. The only detractor was the lack of sound insulation in the morning. I heard showers running, suitcases trundling along, and housekeeping carts.
Stayed 1 night in Oct 2023
Response from Hotel Management on 21 Oct 2023
Dear Ryan, On behalf of our associates, thank you for the nice review. We are thrilled you could take advantage of our optimal location in the heart of downtown Phoenix as well as our unique outdoor dining experience at Jacy & Dakota’s. However, we regret the inconvenience caused due to the noise, and we appreciate your patience and understanding. We enjoyed hosting you at The Westin Phoenix Downtown and hope we will continue to be your hotel of choice when your plans bring you back to Phoenix.Warm Regards, Hotel Management

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, upgraded hotel dining and rooms. Pleasant staff and a good central location in downtown Phoenix.
Stayed 3 nights in Sep 2023

10/10 Excellent

Deborah, Dinuba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional, respectful and did everything they could to accommodate us! Thank you!
Stayed 1 night in Sep 2023
Response from Hotel Management on 24 Sept 2023
Dear Deborah, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Phoenix Downtown and that our attentive associates helped to elevate your stay. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Warm Regards,Hotel Management

10/10 Excellent

Casey, Camp Verde

Stayed 1 night in Sep 2023

10/10 Excellent

Samuel

Stayed 1 night in Sep 2023
Response from GENERAL MANAGER on 9 Oct 2023
Dear Samuel, Thank you for your visit to The Westin Phoenix Downtown. We appreciate your generous rating. Our associates are committed to providing intuitive and thoughtful service. It was a pleasure accommodating you, and we look forward to welcoming you back soon.Warm Regards,Hotel Management

10/10 Excellent

Suzette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great very helpful in a my needs
Stayed 1 night in Sep 2023

10/10 Excellent

oscar

Stayed 1 night in Sep 2023
Response from Hotel Management on 3 Oct 2023
Dear Oscar, Thank you for the perfect rating. We are glad you had a wonderful time at The Westin Phoenix Downtown. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Warm Regards,Hotel Management

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Underwhelming and disappointing
Clothes were left in the room, so not sure it was actually cleaned. The tv stopped working and the hotel blamed the storm but their tvs were working downstairs. The toilet completely backed up and it took calls and over 30 min for someone to come fix it. There is construction all around the hotel right now and the pool is literally a home and no jacuzzi.
Stayed 2 nights in Aug 2023

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Hotel Management on 10 Sept 2023
Dear Valued Guest, Thank you for choosing The Westin Phoenix Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warm Regards,Hotel Management

10/10 Excellent

Eric

Stayed 4 nights in Aug 2023

8/10 Good

Erik

Stayed 3 nights in Aug 2023
Response from Hotel Management on 4 Oct 2023
Dear Erik, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at The Westin Phoenix Downtown look forward to your next visit.Warm Regards,Hotel Management

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 15 Aug 2023
Dear Deborah, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Phoenix Downtown. We appreciate your generous rating and are pleased you enjoyed your stay. It was a pleasure accommodating you, and we look forward to welcoming you back soon.Warm Regards,Hotel Management

10/10 Excellent

George, Oro Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Management on 24 Aug 2023
Dear George, Thank you for the perfect rating. We are glad you had a wonderful time at The Westin Phoenix Downtown. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Warm Regards,Hotel Management

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Management on 21 Aug 2023
Dear Hector, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Phoenix Downtown. We appreciate your generous rating and are pleased you enjoyed your stay. It was a pleasure accommodating you, and we look forward to welcoming you back soon.Warm Regards,Hotel Management

4/10 Poor

robert

Stayed 1 night in Jul 2023
Response from Hotel Management on 30 Aug 2023
Dear Robert, We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.Warm Regards,Hotel Management

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hotel Management on 31 Jul 2023
Dear Florian, Thank you for being our guest at The Westin Phoenix Downtown. We appreciate your generous rating and are pleased you enjoyed your stay. It was a pleasure accommodating you, and we look forward to welcoming you back soon.Warm Regards,Hotel Management

10/10 Excellent

Evan

Stayed 1 night in Jul 2023
Response from Hotel Management on 23 Aug 2023
Dear Evan, Thank you for rating your stay at The Westin Phoenix Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Warm Regards,Hotel Management

10/10 Excellent

vishnu

Liked: Cleanliness, staff & service, property conditions & facilities
Property is very clean, very convenient. Staff is very skilled, friendly and helpful. Especially gentlemen work in the second shift/ night shift Mr. Allen is a awesome man. Like to refer other people and definitely would like to be back.
Stayed 1 night in Jul 2023

10/10 Excellent

Catrina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a weekend birthday trip. The hotel was under construction but the experience was still. Great. Convenient location and huge rooms. Would stay again. Valet was great.
Stayed 2 nights in Jul 2023
Response from Hotel Management on 30 Aug 2023
Dear Catrina, Thank you for the enlivening review of your recent stay at The Westin Phoenix Downtown. We are pleased you enjoyed our optimal location, spacious guestrooms, and valet service. We appreciate your feedback and business. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Warm Regards,Hotel Management

8/10 Good

Heather

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, but the fees really add up. Parking ($30 per day for self park and $40 per day for valet) and $25 per day urban fee. Lots of construction around the property. For all the fees, you would think they would at least offer free coffee. No microwave in the room, but there is a small refrigerator.
Stayed 2 nights in Jul 2023
Response from Hotel Management on 27 Jul 2023
Dear Heather, We are glad your overall experience was enjoyable; however, we regret not meeting some of your expectations. Thank you for sharing your helpful feedback as we continually focus on improving our guest experience. It was our pleasure hosting you at The Westin Phoenix Downtown, and we hope you will revisit whenever you return to the area.Warm Regards,Hotel Management

8/10 Good

Dorian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Management on 25 Jul 2023
Dear Dorian, Thank you for your rating of The Westin Phoenix Downtown. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Warm Regards,Hotel Management

10/10 Excellent

Julitza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place besides the gps
Stayed 2 nights in Jul 2023
Response from Hotel Management on 23 Jul 2023
Dear Julitza, Thank you for choosing The Westin Phoenix Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warm Regards,Hotel Management

8/10 Good

Christie

Stayed 1 night in Jul 2023
Response from Hotel Management on 24 Aug 2023
Dear Christie, We are delighted you had a great stay at The Westin Phoenix Downtown. Thank you for the kind rating, and we look forward to hosting you again soon.Warm Regards,Hotel Management

10/10 Excellent

Dyan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, thank you
Stayed 1 night in Jul 2023
Response from Hotel Management on 21 Jul 2023
Dear Dyan, Thank you for rating your stay at The Westin Phoenix Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Warm Regards,Hotel Management

10/10 Excellent

Jesse

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome down town hotel
Stayed 1 night in May 2023
Response from Hotel Management on 8 Jul 2023
Dear Jesse, Thank you for taking the time to share your experience at The Westin Phoenix Downtown. Everything we do is designed to provide a revitalizing experience for our guests; therefore, we are pleased that we exceeded your expectations. It was a pleasure accommodating you, and we hope to see you again soon on your next visit to the Phoenix area.Warm Regards,Hotel Management

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing! Stayed there for a concert at the Van Buren and it was a short walk to and from the venue. The room was clean, the service was amazing, the lobby was pristine and the bar was a great quiet place to hang and grab a couple drinks. 10/10 would stay here again!
Response from Hotel Management on 31 May 2023
Dear Ryan, Thank you for choosing The Westin Phoenix Downtown while you were in town for a concert. Everything we do is designed to provide a revitalizing experience for our guests; therefore, we are happy that we exceeded your expectations with our immaculate accommodations, excellent location, and inspiring associates. It was a pleasure hosting you, and we look forward to seeing you again soon on your next visit to the Phoenix area. Warm Regards,Hotel Management