Should start off by noting that we are NRIs from the US - that way those reading this are familiar with our baseline.
Pros:
Very Friendly (Bilingual) Staff
Clean Lobby
Smooth Check-in Process
Location (it's the only decent hotel near Phagwara, but definitely not 5-star by our standards.)
AC and Hot Water (that work)
Beautiful Grounds
Good Food (not Great, but definitely better than I expected.)
Cons:
Rooms are dated such that bathrooms ge rusted pipes, broken marble in some places and faucets as well.)
Poor lighting in rooms (more of a concern for women wanting to do their makeup.)
TV does not have many English channels
Shower has a minimal threshold so water gets out onto the floor.
The LIGHTING SYSTEM - omG. It is operated via a small box on the nightstand and half the buttons don't work so you end up switching all the lights off or on - no in-between.
The smell - thought not particularly a bad smell, you do still smell that "moldy" / dusty smell of "India" even in your room.
Breakfast Buffet - decent quality but poor variety (mostly Indian - was expecting more continental food.)
Overall, a 3/5 by our standards.