"We have stayed in this property before, it’s always great, especially if you’re attending an event downtown. This time their computer system was down nationwide, so we were unable to check in, which caused us to miss one event and almost be late to another. But I must say the staff did the very, very best they could to accommodate us and get us in a room as quickly as possible. Also provided an incentive for our inconvenience. Great customer service and we will definitely stay there again!!"