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Reviews of American Trade Hotel

4.5 out of 5
American Trade Hotel
Plaza Herrera Casco Viejo, Panama City, Panama

Reviews

9.2

Wonderful

Rating 10 - Excellent. 290 out of 392 reviews" "
Rating 8 - Good. 64 out of 392 reviews" "
Rating 6 - Okay. 18 out of 392 reviews" "
Rating 4 - Poor. 11 out of 392 reviews" "
Rating 2 - Terrible. 9 out of 392 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2024

6/10 Okay

autar, sydney

Front desk staff was very helpful Rooms were not very clean Hot water was not there all the time Servers in restaurant would bring appetizers and main course at the same time Some servers had trouble understanding english
Stayed 5 nights in May 2024

10/10 Excellent

Candace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this hotel. The room was spacious and clean. The bed was comfortable with bright with bright white soft linens. The staff were amazingly helpful and friendly. Also, we’ve never stayed anywhere where a pool is open 24 hours. Where else can you have a late night swim with some cocktails. The hot water takes some to come out of the pipes however it’s well worth the wait. They have really nice bath soaps and creams. The area is ideal with amazing restaurants nearby. I would stay here again in a heartbeat
Stayed 1 night in May 2024

8/10 Good

Massoud, Midlothian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 3 nights in May 2024

4/10 Poor

Teddy

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The American Trade Hotel is very conveniently located on a square in old town Panama City. The building itself is interesting, the room and bathroom were spacious, there was a sweet little balcony. Staff were great. However, there are two notable things that resulted in a poor rating. The most signicant was the air conditioning system, which ran during the one night we stayed at the hotel. The following morning I awoke with terrible allergy symptoms that continued throughout my travel day. Only the following day was I back to normal, which is a further indication that I did not have a cold or other illness but was responding to an allergen and my symptoms subsided once I was no longer exposed and got it out of my system. So I think the HVAC could use a good disinfection. I would imagine this is a common problem in that environment! Additionally, neither of us could get hot water out of the shower. I would assume this was a problem with this one room only, but still quite unfortunate. If not for these two issues, I would rate American Trade Hotel highy.
Stayed 1 night in May 2024

10/10 Excellent

Brittnee

Stayed 3 nights in Apr 2024

10/10 Excellent

Robert, Jeffersonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the friendliness and the helpfulness of each and every staff member. They made us feel at home. Its location is perfect for visiting historic sites and museums. The Club provided great Jazz and Blues music.
Stayed 4 nights in Apr 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff and excellent food at the restaurant. This is an older hotel that needs so upgrading of plumbing features. It was hard to get the right temperature in the shower. I did advise staff of the issue. Beware, this hotel is in Casco Viejo with narrow streets full of traffic most of the time. So that leads to traffic noise, horns honking, etc. Also, our room over looked the catholic church which stated ringing bells at 6am and continued throughout the day every 15 minutes.
Stayed 3 nights in Mar 2024

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel in Panama City
Stayed 1 night in Mar 2024

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this quaint historic hotel, lots of charm. It’s in the central of everything for the Casco Viejo district. Highly recommend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Food was excellent. Great location
Stayed 1 night in Mar 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for visiting the old town. Only problem is that the plumbing can take a long time to deliver hot water. Also the staircases are not that safe to use as they do not have handrails that can easily be held onto.
Stayed 2 nights in Mar 2024

8/10 Good

LINDA, Washington Crossing

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and anxious to please In a very noisy area. Had to change rooms because of massively loud rock music on the balcony roof bar across from our room
Stayed 1 night in Mar 2024

10/10 Excellent

Robby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandipan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jamisen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place to stay in Casco Viejo. Central to everything. The hotel has amazing charm, professional service, many amenities. I would absolutely recommend staying here. Hopefully will be back in the future!
Stayed 3 nights in Mar 2024

2/10 Terrible

Natasha

Travelled with partner
Disliked: Cleanliness, staff & service
Very loud music just outside the property until 130AM. Loud church bell could be heard every 1/2 hr on the other side (630am-1030pm). If you want a good night’s sleep, I wouldn’t stay here.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sachindra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous historic hotel in the heart of Casco Viejo. The staff was incredibly warm, attentive and friendly. Very close to the best bars, restaurants and shopping. Would 10/10 recommend staying here.
Stayed 3 nights in Feb 2024

10/10 Excellent

Catherine, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Loved the staff. They were outstanding. Room was spacious and spotlessly clean. Conveniently located to restaurants and sights. Great restaurant on site at the hotel. Loved the breakfasts.
Stayed 7 nights in Feb 2024

8/10 Good

Alberto, lima

Stayed 1 night in Feb 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Tami

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Beth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from American Trade Hotel on 22 Feb 2024
Dear Mr. Beth,We are really sorry that your stay does not meet your expectations, we are always seeking for excellence.We hope to have the opportunity to welcome you again and show you the ATH service.Kind regards,American Trade Team

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great service and staff, clean and very comfortable. Breakfast was fine, but a little disappointing and do not expect to sleep in if the room is by the church bell - it goes off every 15 minutes from too early when on vacation.
Stayed 1 night in Feb 2024

8/10 Good

Moira, Serena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the desk was slow at check in. Another party had an issue and both employees devoted their attention to that while we waited.. We had a late lunch 2:30 and the it was very slow.. even for Panama. Perhaps mid afternoon is a minimal staff period..
Stayed 1 night in Feb 2024

10/10 Excellent

Mark, St. Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Excellent food and staff. Great area with lots of shops and dining
Stayed 7 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Excellent Hotel in Casco Viejo, Panama City
My wife and I arrived at the hotel shortly after noon, several hours before our room was ready for check-in. The front desk staff did what they could to expedite our check-in. Ultimately we were put in one of the rooms with an excellent view of the adjacent square and the approach to the Panama Canal.
Stayed 2 nights in Dec 2023

10/10 Excellent

bertram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kathryn, Irvine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The American Trade Hotel is such a beautiful property. We stayed in one of the Panoramic rooms on the top floor. Our room was on the front overlooking the courtyard and ocean so I would request that location when booking again. Some have said it's too loud but we didn't experience that - we welcomed hearing the church bells ringing and nightlife. Breakfast was included. It says it's continental but it's really a full breakfast with a few selections. The staff was always friendly, decorations were beautiful. We will definitely stay here again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Constance

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised that the “cuarto chico” was relatively spacious! Very comfortable room and property in an excellent location!
Stayed 3 nights in Dec 2023

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly helpful staff. Clean spacious rooms. Great dining options within blocks of the hotel - try Primativo and Lo Que Hay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ana Saqui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Jonna, Miami

Travelled with family and small children
I never arrived in Panama because Copa airlines wouldn't allow us to board our flight for an issue that was their fault. The American Trade hotel refused to refund us for the night because it was passed the time of their cancelation policy. Needless to say I will not be staying at this hotel ever due to this service, even though I connect overnight in Panama very often.
Stayed 1 night in Dec 2023

10/10 Excellent

Derrick

Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Wun Tong, Kowloon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place.
Clean comfortable convenient
Stayed 2 nights in Dec 2023

10/10 Excellent

Taylor Jaclyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most beautiful hotels I've ever had the pleasure of staying in in my entire life, and I really don't just say that. I feel like I have pretty high expectations and American Trade blew them out of the water. The location was perfect and within walking distance of one of Latin America's best restaurants (Fonda Lo Que Hay) and the staff were all so nice and went out of our way to make us feel welcome. The hotel was spotless, the rooftop pool was incredible...it made my vacation to Panama so memorable. Definitely stay here if you have the chance to!
Stayed 6 nights in Nov 2023

10/10 Excellent

Sian

Stayed 1 night in Nov 2023

10/10 Excellent

Adays

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family quick trip
Nice hotel in the historic center, lots of things to see and do; restaurants, bars, shops, easy to get around by Uber or taxi. I only had one complaint, my bed sheets had a stain; I did not mention to the hotel because I only stay one night but for the price I wasn’t expecting it.
Stayed 1 night in Nov 2023

10/10 Excellent

Tulsi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and service at the restaurant
Stayed 6 nights in Nov 2023

10/10 Excellent

Gabriela Rico, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff, made our stay very enjoyable. We arrived early and were able to check before time.
Stayed 3 nights in Nov 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

miyuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Service Shower
Stayed 3 nights in Oct 2023

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the American Trade Hotel twice this past year. The staff is always gracious, accommodating and warm. The rooms were equally terrific during both stays. A room overlooking Plaza Herrera adds to the wonderful guest experience. The hotel has a special nuance all of it's own.
Stayed 4 nights in Oct 2023

10/10 Excellent

Susan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a lovely oasis with old-time charm, but the best part was the warm, friendly, and helpful staff. I definitely recommend a stay!
Stayed 5 nights in Oct 2023

6/10 Okay

BARBARA L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and excellent service
Stayed 4 nights in Oct 2023

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023