Iron/ironing board, free WiFi, bed sheets

Reviews of Econo Lodge at Military Circle

2.5 out of 5
Econo Lodge at Military Circle
865 N Military Hwy, Norfolk, VA

Reviews

5.2
Rating 10 - Excellent. 99 out of 609 reviews" "
Rating 8 - Good. 84 out of 609 reviews" "
Rating 6 - Okay. 114 out of 609 reviews" "
Rating 4 - Poor. 93 out of 609 reviews" "
Rating 2 - Terrible. 219 out of 609 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Si
Stayed 3 nights in May 2024
Response from Manager on 14 May 2024
Hello Jose,We appreciate your feedback and apologize for any inconvenience. Should you have any further comments or concerns, please don't hesitate to contact our management team directly. Your satisfaction is important to us as we continually strive to enhance our guests' experiences.

6/10 Okay

Kenneth

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Pro-close to a lot of restaurants and close to Nauticus/Zoo Con-neighborhood seemed a little sketchy
Stayed 2 nights in May 2024
Response from Manager on 13 May 2024
Hello Kenneth, We appreciate your positive feedback on our convenient location near dining options and popular attractions. Guest safety is our priority, and our security measures are in place to ensure a safe environment for all visitors. Thank you for choosing to stay with us, and we hope you enjoyed your overall experience at our hotel.

6/10 Okay

cynthia

Travelled with family
Liked: Staff & service
It was average and okay
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello cynthia,We appreciate your feedback and will take it into consideration for future improvements. We hope to welcome you back to show you the enhancements we've made.

2/10 Terrible

Lashawnda

Stayed 3 nights in May 2024
Response from Manager on 10 May 2024
Hello Lashawnda,We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address them.

2/10 Terrible

Aman

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I saw burned bed cover and some odor not sure what. No bed side lamp, the light bulb is white not designed for bed. The room was painted in a very uncozy color combination (looks like a warehouse). The reception was closed from inside i had to wait in cold weather outside to checkin, a homeless person asked me for money while I was waiting outside. Rough neighborhood! Worst experience !
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Aman, We appreciate you sharing your feedback with us. We value all guest comments as they help us to improve our services and facilities. Should you have any further concerns, please reach out to our management team directly. Your experience will not go unnoticed as we continuously strive to enhance our guests' experiences.

2/10 Terrible

Elisha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nothing like the picture. I called the property and told all rooms has bathtub with jets and when I checked In it was a standard size tub with rust stains the microwave was rusty inside the refrigerator was dirty the blanket has cigarette wholes and bugs OMG … They moved me to another room that had roaches…I stayed Up all night and checked out the next morning front desk was rude if I could Post the pictures I woulf
Stayed 2 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello Elisha, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Richard

Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Hello Richard,We are delighted to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service
I liked it
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Richard,We appreciate your positive feedback and are delighted to hear you enjoyed your stay. If you have any further comments or suggestions, please feel free to contact us directly. Thank you for choosing our hotel.

10/10 Excellent

Felicia, Edenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frinendly and helpful
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Felicia,We are delighted to hear that you found our staff friendly and helpful during your stay. Guest satisfaction is our top priority, and we strive to provide exceptional service to all our guests. Your kind words will be shared with the team to motivate them further in delivering excellent service. Thank you for your feedback.

2/10 Terrible

Merridy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Merridy, We're sorry to hear that your experience fell short of expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your input and would like the opportunity to address them accordingly.

4/10 Poor

Edward

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches running around the room
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Edward,We apologize for any concerns about pests during your stay. Your feedback is appreciated as we continuously strive to uphold the highest standards of cleanliness. We encourage you to reach out to our management team directly to address this matter further.

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was just as it was listed
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Alisha,We're pleased to hear that your stay met your expectations as listed. We value your feedback and hope to welcome you back in the future.

10/10 Excellent

Tiara

Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Tiara,We are delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay!

8/10 Good

Pierre, Chesapeake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Place to Stay
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Pierre,We're glad to hear you found our hotel a good place to stay. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Pierre, Chesapeake

Liked: Staff & service, property conditions & facilities
N/a
Stayed 1 night in Jan 2024
Response from Hetal on 15 Feb 2024
Dear Thank you.

2/10 Terrible

Fay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty Hotel, Nasty Service,
I will never stay there again. They demanded a $150.00 deposit, and we paid it. We just went to bed and that was it. The next morning, they refused to give me my deposit. They said the room was nasty. All we did was go to sleep, so if the room was nasty, then that is the way it was when we got there. I cannot even walk since my spine surgery so there is not much that I can do. My brother and his wife take care of me, so they were there with me. We all just went to bed.
Stayed 7 nights in Jan 2024
Response from Hetal on 15 Feb 2024
DearThank you for staying with us.. Sorry about your inconvenience. unfortunately, we did not charge you any deposit..... Thank you

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A look like the one that is good
Stayed 1 night in Jan 2024
Response from Manager on 8 Feb 2024
Hello Richard,Thank you for sharing your positive feedback! We're glad to hear that you had a pleasant stay with us. It's always our aim to provide our guests with a great experience. We appreciate your kind words and hope to welcome you back in the future.

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Bruce,We're sorry to hear that your experience at our hotel didn't meet your expectations. We value feedback from our guests and encourage you to reach out to us directly so we can address any specific concerns you may have had during your stay. We appreciate your time and hope to have another opportunity to provide you with a more enjoyable visit in the future.

10/10 Excellent

Tyrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place when you need to get away.Lots of places to eat at also
Stayed 7 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Tyrell,Thank you for choosing our hotel for your recent getaway! We're glad to hear that you enjoyed your stay and found our location convenient for dining. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Armonie

Liked: Staff & service
Disliked: Cleanliness, room comfort
I say it’s a 1 out of 10
It had roaches and nun of the sockets work
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello Armonie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Donald

Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Donald,Thank you for choosing our hotel for your stay! We're delighted to hear that you had an excellent experience with us. We strive to provide exceptional service and ensure that every guest has a memorable stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back in the future!

6/10 Okay

Melissa

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Melissa, We appreciate you choosing our hotel for your stay. If you have any feedback to share, please don't hesitate to reach out to us so we can address any concerns. We hope to welcome you back in the future for an improved experience.

10/10 Excellent

Paul, Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities
You're much better off here than at the motel 6 next door!
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Paul,Thank you for choosing our hotel for your stay. We strive to provide a pleasant and superior experience for our guests. We are glad to hear that you had a positive experience and found our hotel to be a better option. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Tomerrial

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Being as this is my 3rd booking, it's become familiar and almost like home.
Stayed 7 nights in Jan 2024
Response from Manager on 30 Jan 2024
Hello Tomerrial,Thank you for being a repeat guest and for considering our hotel as your home away from home. We truly appreciate your loyalty and are thrilled to know that you find comfort in our accommodations. We look forward to welcoming you back for your 4th booking and providing you with another pleasant stay.

10/10 Excellent

Reshardane

Stayed 2 nights in Dec 2023
Response from Manager on 27 Jan 2024
Hello Reshardane,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another fantastic stay.

10/10 Excellent

Glenford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Glenford,Thank you for choosing our hotel for your stay! We are thrilled to know that you had an exceptional experience during your time with us. Our team takes great pride in providing excellent service, and we are glad that we met your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Tomerrial

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Tomerrial,We are delighted to hear that you had a fantastic experience during your stay with us. We strive to provide exceptional service to our guests, and we are thrilled that we met your expectations. Please feel free to reach out to us if you have any further feedback to share. We look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Tomerrial

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Tomerrial,Thank you for rating our hotel with a perfect score! We're thrilled to hear that you had such a wonderful experience during your stay. We look forward to welcoming you back in the future for another fantastic stay.

10/10 Excellent

Tomerrial

Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Tomerrial,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with us. Please let us know if there is anything else we can do to make your future stays even more enjoyable. We look forward to welcoming you back soon.

8/10 Good

Antonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager lady was very nice and friendly very professional. But some of the housekeeper on my floor wasn't..
Stayed 4 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Antonia, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our manager. We apologize if you encountered any issues with some of our housekeepers. We strive to provide exceptional service, and we will share your feedback with the appropriate team members to ensure that we continue to improve. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 Poor

Alexandra

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello Alexandra, We regret to hear about your recent experience at our hotel. We value guest feedback and encourage you to reach out to us directly so we can address any specific concerns you may have had during your stay. We strive to provide excellent service and would appreciate the opportunity to make it right.

10/10 Excellent

Carmella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my stay
I traveled to this hotel from richmond two weekends in a row and I stayed here with my boyfriend...Management was super polite, and they were eager to help when needing assistance...I overslept this morning and forgot to set my alarm and the management gave.me some extra time to get ready...I also found it. Cheaper to book online but taxes was an extra $10 when I got there it was a minor inconvience
Stayed 2 nights in Dec 2023
Response from Manager on 7 Dec 2023
Hello Carmella,Thank you for sharing your recent experiences at our hotel. We're delighted to hear that our management team provided you with exceptional service and was helpful during your stay. We apologize for any inconvenience you experienced regarding the taxes. We strive to provide transparency in our pricing and will look into minimizing any future confusion for our guests. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

shavon

Travelled with family
Disliked: Room comfort
Best sleep ever!
The rooms were clean and the best were very very soft and comfortable that probably was the best part of the stay the bed and pillows! I was a little disappointed that there wasnt breakfast or coffee like it says online but overall it was a good stay
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello shavon,Thank you for your feedback on your recent stay with us. We're delighted to hear that you found the rooms clean and enjoyed the comfort of the bed and pillows. We apologize for any confusion regarding breakfast and coffee availability, and we appreciate your overall positive experience. We value your comments and hope to welcome you back in the future.

8/10 Good

Will

Stayed 1 night in Nov 2023
Response from Manager on 17 Dec 2023
Hello Will,Thank you for choosing our hotel for your recent stay. We are delighted to learn that you had a positive experience with us. Should you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to have the pleasure of welcoming you back in the near future.

2/10 Terrible

adis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Should be shut down.
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello adis, We're sorry to hear that you feel this way. We appreciate your feedback and encourage you to reach out to our management team directly to discuss your concerns further.

2/10 Terrible

adis

Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe environment
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello adis, We apologize if you felt unsafe during your stay. Guest safety is our top priority, and we have comprehensive security measures in place. We appreciate your feedback and will address any concerns raised. Please don't hesitate to contact our management directly to discuss your experience further.

6/10 Okay

Lorenza

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on 22 Nov 2023
Hello Lorenza,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 Terrible

Stephon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I check out same day only was in room for 2 hours
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Stephon, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you may have experienced during your brief visit. We appreciate your comments and will take them into consideration for future improvements.

2/10 Terrible

Phillip

Stayed 3 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello Phillip, Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent experience at our hotel did not meet your expectations. We strive to provide excellent service and we apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will be sure to address these concerns with our team to ensure improved guest experiences in the future.

6/10 Okay

Yolanda

Stayed 2 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello Yolanda,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

2/10 Terrible

Shwwn

Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Shwwn,We're sorry to hear that your experience at our hotel did not meet your expectations. We strive to provide a satisfactory stay for all our guests and it's disappointing to hear that we fell short. We appreciate your valuable feedback and will use it to improve our services. If you have any other concerns, please feel free to reach out to our management team directly.

10/10 Excellent

Robert

Liked: Staff & service
Was ok but better closer.
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Robert,Thank you for sharing your feedback with us. We appreciate your comment about the location and will take it into consideration for future improvements.

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 7 Nov 2023
Hello Xavier,Thank you for taking the time to leave us a review. We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service and amenities for our guests. We would love to have you as our guest again in the future.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elaine and her staff were very helpful and look forward to staying there again!!
Stayed 4 nights in Oct 2023
Response from Manager on 2 Nov 2023
Hello William,Thank you for sharing your positive experience and kind words about Elaine and our staff. We strive to provide helpful and attentive service to all our guests. We can't wait to welcome you back for another enjoyable stay in the future!

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The assistant manager was very nice and polite. This was my first time staying in a motel with my family. The rooms was very clean. Would stay again.
Stayed 2 nights in Oct 2023
Response from Manager on 1 Nov 2023
Hello Danielle,Thank you for taking the time to share your positive experience with us! It's wonderful to hear that our assistant manager was attentive to your needs and that you found the rooms to be clean. We look forward to welcoming you and your family back for another great stay in the future.

10/10 Excellent

Chevelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel
It very clean , friendly
Stayed 7 nights in Oct 2023
Response from Manager on 1 Nov 2023
Hello Chevelle,Thank you for your positive feedback regarding the cleanliness and friendliness of our hotel. We strive to maintain a high level of cleanliness and create a friendly atmosphere for all our guests. We're delighted to hear that you had a pleasant stay with us. If you have any more feedback or require further assistance, please feel free to let us know.

10/10 Excellent

Quentin, Chesapeake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect property stay
Stayed 7 nights in Oct 2023
Response from Manager on 31 Oct 2023
Hello Quentin,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

shavon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Elaine on 30 Oct 2023
Dear guestThank you for staying with us

6/10 Okay

Devante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Devante,Thank you so much for such an outstanding rating! We are thrilled to know that you had a beyond exceptional experience during your stay with us. We can't wait to welcome you back again soon!

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience and affordable
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Tara,Thank you for your rating! We are glad to hear that you had an exceptional experience at our hotel. We look forward to welcoming you back in the future!