Breakfast, lunch, dinner served; American cuisine, golf course views

Reviews of The Lodge at Kiln Creek Resort

3.5 out of 5
The Lodge at Kiln Creek Resort
1003 Brick Kiln Blvd, Newport News, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 84 out of 133 reviews" "
Rating 8 - Good. 30 out of 133 reviews" "
Rating 6 - Okay. 13 out of 133 reviews" "
Rating 4 - Poor. 3 out of 133 reviews" "
Rating 2 - Terrible. 3 out of 133 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had beautiful rooms. Bed was extremely comfortable. Nice view of the golf course. Staff was friendly.
Stayed 2 nights in Mar 2024
Response from Ivey on 4 Mar 2024
THANK YOU FOR THE AH-MAZING REVIEW AND FOR CHOOSING OUR BOUTIQUE HOTEL AND RESORT! We pride ourselves on our hospitality and the team thanks you for this glowing review.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Room was spacious and quiet even with an event happening in the ball room. The furnishings and linens were of a very high quality. We will be staying there agaun when the opportunity presents itself.
Stayed 2 nights in Feb 2024
Response from Ivey on 12 Feb 2024
THANK YOU We value this revoew and your choice to stay with us! We work hard at this boutique hotel and resort! So glad you relaxed and enjoyed the hospitality from Kiln Creek! Come back soon!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. Very quiet and peaceful surroundings. The staff is amazing, very help, professional, and friendly.
Stayed 2 nights in Oct 2023
Response from Ivey on 23 Oct 2023
Thank You Pamela for your 5-star review! Our hospitality staff values your feedback and will continue to make certain that everyone's experience is like yours! Come stay with us again.

6/10 Okay

Jacqueline

Liked: Cleanliness
I booked this hotel expecting a true resort stay. There was an event that shut down the restaurant, and there was no advanced notice of that when booking. The heat lamp and fan in the bathroom were broken, and the room smelled a little musty from what appeared to be a small leak from the AC unit or patio door. They advertise room service on their website, but it’s not true room service, just the restaurant sending up take out orders or you going to get them. The hotel was overall pleasant and clean, but disappointing for what I had been expecting.
Stayed 1 night in Sep 2023
Response from Ivey on 23 Oct 2023
Thank you Jacqueline for your honesty and positive review of the overall stay. There are moments when our events overlap and we close. I do apologize for the disturbance.We look forward to elevating our experience at NEST for our hotel guests outside of NEST TOGO. Thank you again for sharing all your concerns so we can continue to make the Kiln Creek experience the BEST for all.

8/10 Good

Clarence

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Ivey on 6 Jul 2023
THANK YOU for your stay and time with us at our boutique resort hotel! Take care!

6/10 Okay

LouAnn

Travelled with partner
Liked: Cleanliness, staff & service
Super Friendly Staff ... however; there were teenage kids hanging out in room next to ours until 2am and a barking dog in the other ... this is the only reason why my rating / review isn't higher
Stayed 1 night in May 2023
Response from Ivey on 15 May 2023
Hi LouAnn! This weekend was full of celebrations from prom - to graduation and Mother's Day. The hotel was a little loud, we're usually a laid back hotel - we would lobe to try this again.. in the near future. Book direct and ask for the manager!Thank you for choosing our boutique hotel and resort Next visit we'll get the 5

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ivey on 14 May 2023
Thanks John for the lovely 10 out of 10! This has been a GREAT holiday weekend and so glad you chose our boutique hotel and resort!

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect time out for me and my husband. We just loss our mom and needed a weekend to reset
Stayed 1 night in Feb 2023
Response from Ivey on 26 Apr 2023
We were honored to host you during your time of bereavement, we understand the toll on the soul and hope our hospitality staff, accommodations, and time at the resort were the true relaxation reset you needed. Feel free to come back ANYTIME.

10/10 Excellent

Omar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2023
Response from Ivey on 5 Feb 2023
Thank you for your 5 star review!

10/10 Excellent

brian

Stayed 1 night in Jan 2023
Response from Ivey on 24 Jan 2023
Thanks for the 10 out of 10! We would love to host you at our boutique hotel and resort in the near future!

10/10 Excellent

Sharon

Liked: Staff & service, amenities, property conditions & facilities
Lovely
Response from Ivey on 6 Jan 2023
Thank you for your ALL STAR review of our boutique hotel and resort! We hope to host you again! Happy 2023!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except I thought that free breakfast was included, turned out to be a ten dollar credit coupon...
Response from Ivey on 6 Jan 2023
Thank you Don for enjoying our boutique hotel and resort . Glad you were able to NEST with us for Brunch. Our resort offers Food & Beverage credit instead of Breakfast so you can "NEST Your Way!"Some of our guests have utilized this option to NEST by the pool, Brunch all day, Dinner the day of check-in instead of Breakfast the next morning, or headed straight to the NEST Bar. NEST Your Way & Enjoy Your Stay!

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 3 nights in Sep 2022
Response from Ivey on 15 Sept 2022
Thank you for your all star review of our boutique hotel and resort! We look forward to hosting you again in the future and ypur continued enjoyment of the Kiln Creek experience!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous….
Loved everything about it!
Stayed 1 night in Aug 2022
Response from Ivey on 16 Aug 2022
Thank you for choosing our boutique hotel and resort. We greatly appreciate this all-star review! We truly believe in great hospitality and quality in not only service but YOUR experience! You're gorgeous!

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

8/10 Good

Kristofer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Ivey on 25 Jul 2022
Thank you for choosing our boutique hotel and resort! Come back anytime!

10/10 Excellent

Bert

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The rooms were quiet, clean, and well equipped.
Stayed 1 night in Jul 2022
Response from Ivey on 25 Jul 2022
Thank you for choosing our boutique resort hotel. I love the 5-star review and look forward to hosting you in the future!

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was beautiful and the staff were excellent!
Stayed 2 nights in May 2022
Response from Ivey on 27 Jun 2022
THANK YOU! for this rave review! Our staff cherishes equality and service in hospitality. Thank you for choosing our boutique hotel and resort!

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Lashawn

Stayed 1 night in Mar 2022

10/10 Excellent

Christopher

Stayed 1 night in Aug 2021

10/10 Excellent

Brandon

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ivey and the whole team at Kiln Creek always make it a comfortable and enjoyable stay when I'm in tonw for business.... it's become my go-to place with it's great on-site restaurant and excellent /comfortable rooms and great staff.
Stayed 2 nights in Jun 2021
Response from Ivey on 14 Jun 2021
TEAMWORK makes the DREAM WORK! Thank you for always choosing our boutique hotel and resort for your accommodations! We enjoy these reviews! They only fuel us for more greatness!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2021
Response from Ivey on 26 May 2021
Thank you for choosing our boutique hotel and resort!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and always accommodating. The NEST restaurant food is probably some of the best in the area—best to make a reservation as they get busy!
Stayed 2 nights in Mar 2021
Response from Ivey on 24 Mar 2021
Thank you for choosing our boutique hotel and resort again. We love this review because we have made it our mission to be the premier destination for hospitality in all areas of the resort. Thank you for the rave review of NEST Kitchen & Taphouse! and for the tip to future guests... RESERVE on Optentable OR order to your room and NEST in Bed!

8/10 Good

Sara B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2021
Response from Ivey on 29 Jan 2021
Thank you for choosing our boutique hotel and resort accommodation. We look forward to your next visit with us soon.

6/10 Okay

SteveM, Fairfax, Virginia

Liked: Cleanliness
Disliked: Amenities
I got a great rate off-season but the restaurant was closed (so free breakfast wasn't available...and no food on the property). I paid for golf there and they charged me full rate despite staying with them...and course was really too wet to play. Room shower was also very low pressure with luke warm water...not a resort experience even with the discounted rate.
Stayed 1 night in Jan 2021
Response from Ivey on 3 Jan 2021
Thank you for choosing our boutique hotel and resort Steve. This year has had its challenges but our resort and restaurant were able to pivot and adapt until recently in this pandemic. While I know you would have enjoyed your time with the resort's full amenities and gorgeous weather in our favor - I must simply say I hope you can experience our amenities in the near future as we plan to continue to provide the best all-inclusive resort experience to our guests.

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2020
Response from Ivey on 21 Dec 2020
Thank you for your FIVE-star review of our resort! It means the world to our hospitality team to see that you enjoyed your stay at our boutique hotel and resort! In these times this gives us purpose and drive to keep the honor in hospitality. Blessings

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2020
Response from Ivey on 1 Dec 2020
Thank you for choosing our boutique hotel and resort ❤ and for the 5 star review!

10/10 Excellent

Erich, houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here as it's tucked away ( even nicer these days...) and has a food on-site and the staff is excellent.... great comfortable rooms and excellent linen and supplies.
Stayed 3 nights in Nov 2020
Response from Ivey on 24 Nov 2020
Oh this warms our heart and gives us the drive we need in these times. We love our boutique hotel and resort ❤ 😍 🙌 So blessed and honored to have you stay with us! Thank you for choosing us and for your time in this review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from IVEY on 21 Sept 2020
Thank you for choosing our boutique hotel and resort!

10/10 Excellent

Jamette, Hampton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive resort. NEST Kitchen and Taphouse with breakfast till 4pm - my momma relaxation staycation hotel.
Stayed 2 nights in Feb 2020
Response from Ivey on 17 Sept 2020
From one mommie to another in this year of 2020... YOU ARE DOING A GREAT JOB! Whenever you need us we're here! Stay-at-home with us and rejuvenate yourself to be the best you can be for your family. Sleep is so important 🥰

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
overnight
The facilities were wonderful. The service was superb. My only complaint was the furniture. Although beautiful, the raised table in the room was not comfortable and the desk chair was uncomfortable. The mattress was fine, very firm. The height of the bed was extreme.
Stayed 1 night in Sep 2020
Response from Ivey on 15 Sept 2020
Thank you for choosing our boutique hotel and resort for your accommodations. We're elated to receive your positive review and feedback on our furniture. Our pub tables and oversized desk are a different design not seen in many hotels. We are looking into offering different seating options for the future. Thank you for enjoying your time with us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice hotel . the Bathroom is VERY SMALL but nice with nice toiletries . located right on gulf course. Very clean and sanitized. Took forever to find food delivery, the restaraunt aas closed due to power outage
Stayed 1 night in Aug 2020
Response from Ivey on 6 Aug 2020
Thank you for choosing our boutique hotel and resort ❤ We're very PROUD of the attention given by our Beautification Specialists! We can't wait to share your praises with the TEAM. We wish your stay wasn't interrupted by Mother Nature so you could enjoy our amazing restaurant NEST as well! We would love to have you again in the future!

10/10 Excellent

E, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this tucked away place- off the beaten path but great service and an excellent restaurant and setting....
Stayed 3 nights in Jun 2020
Response from Ivey on 30 Jun 2020
E, my friend you've gotten this life thing down! Thank you for your continued support of our boutique resort hotel! We pride ourselves on the service... the great atmosphere, dining, golf, and location well that's just a standard!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We liked the property and general facilities. In particular, Jan at the bar was terrific. The floor in the restaurant area needs cleaning or replacing. Our room (102) was nice BUT bathroom was 1) a bit tight, and 2) the toilet was not secured to the floor, and 3) the shower was not well finished.
Stayed 1 night in Mar 2020
Response from Ivey on 18 Mar 2020
Thank you for your review and time at our resort! I have taken your feedback to our team to encourage continued customer service and the areas for improvements. The best part of being a boutique hotel is that we can swiftly and accurately correct any discomforts. We thank you again for your stay with us and look forward to your return. Take Care and Stay Safe!

10/10 Excellent

lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Ivey on 2 Mar 2020
THANK YOU for the ALL-STAR review! We greatly appreciate it and we look forward to your next stay with us!

10/10 Excellent

Claudia, Maryland

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The area and property was beautiful. The restaurant food was fantastic and the staff was very nice. Highly recommend.
Stayed 1 night in Feb 2020
Response from Ivey on 10 Feb 2020
Thank you Claudia for choosing our boutique hotel and resort! We appreciate your time and sharing your experience with us. We love what we do and are elated that you experienced the Kiln Creek difference! Blessings to you and yours.

10/10 Excellent

Sam, Los Angeles

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing clean welcoming will definitely stay here again
Stayed 1 night in Jan 2020
Response from Ivey on 22 Jan 2020
THANK YOU Sam for your wonderful all-star review of our boutique hotel and resort! We look forward to your next stay with us and wish you a Happy New Year!

10/10 Excellent

Morenike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not disappointed!
I love this property! The staff was attentive and did an excellent job accommodating any request. The rooms were adorable and thankfully very clean. The food and view of the gold course from the veranda was nice each morning. I’d definitely stay again!
Stayed 1 night in Oct 2019
Response from Ivey on 7 Nov 2019
AND we LOVE this review! Thank you for taking the time to share your experience at our boutique hotel! I greatly appreciate you choosing us for your accommodations at the resort! I hope to see you back with us soon! You were a pleasure and are welcomed home ANYTIME!

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2019
Response from Ivey on 4 Nov 2019
Hi, thanks for taking the time to review our property. We would love to know more about your experience. Please reach out to management whenever you are available. While we are accustomed to all-star reviews... If there are ANY areas of improvements to are eager to oblige. Blessings to you.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place! Would stay here again. Our only complaint would be that the air conditioner and air humidifier in the room were very loud at night.
Stayed 2 nights in Oct 2019
Response from Ivey on 22 Oct 2019
Thank you for choosing our Boutique Hotel and Resort! Thank you for your review and the care that goes into leaving reviews like this. I greatly appreciate this opportunity to improve the customer experience. I will look into the rooms units and how they are operating and make adjustments.

8/10 Good

KIM M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Ivey on 19 Oct 2019
Thank you for your review of our boutique hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from Ivey on 15 Oct 2019
Thank you for choosing our boutique hotel. We greatly appreciate your all-star review and invite you home with us anytime! Take care :-)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Ivey on 8 Oct 2019
Thank YOU for choosing our boutique hotel! We loved the review :-) Come see us again!

6/10 Okay

GLORIA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
lovely location, poor service
The resort is pretty. The hotel and rooms are clean. I really thought it was a little bit outrageous that they made us pay for early check in when we arrived at 1.30pm and had to pay $20. I also asked for a late check out(12 instead of 11 am) and they wanted to charge me other $20 for a late check out. Usually even 5 stars hotels allow you to stay until noon with no extra charge.
Stayed 2 nights in Aug 2019
Response from Ivey on 3 Sept 2019
Thank you Gloria for your review of our resort and boutique hotel. We appreciate you choosing our boutique hotel and compliments on our rooms as well :-) As we are a small property we have limited quotas on early arrivals or late departures. We try to acknowledge everyone's request and honor them all. However, we have a strict window to facilitate all the needs of our guests in a timely manner. We look forward to you enjoying another night at THE LODGE at Kiln Creek in the near future.

4/10 Poor

david

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bad value for room.
Property overall nice. Staff nice. Food was good. BUT, Rooms old and hotel part of property is way outdated and a bad value for what is. Way overpriced.
Stayed 1 night in Aug 2019
Response from Ivey on 12 Aug 2019
Good afternoon David. Thank you for leaving a review and choosing our boutique hotel and resort. As you mentioned to staff on the property and in this review, you highlighted some areas where we have an opportunity to improve our service to you. I appreciate the feedback as it allows us the opportunity to improve the overall experience. Our resort has undergone recent renovations and we look forward to the future as we will continue to grow and include more technology like our mobile key. We welcome you again in the near future with a positive start to your day and all hotel stays with or without us.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Ivey on 14 Jun 2019
Thank you Joanne for this Ah-Mazing all 5-star review of our resort and unique property! We welcome you to relax with us again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was beautiful, the staff was very friendly and helpful and the breakfast was delicious. I regret that I went through Expedia and I will never use this sight again. Poor service.
Stayed 2 nights in May 2019
Response from Ivey on 21 May 2019
Why thank you for choosing our boutique hotel and resort to enjoy your weekend! NEST Kitchen and Taphouse serves the BEST brunch on the peninsula. Our staff is amazingly talented and dedicated to giving the true Kiln Creek experience to every guest. Thank you for leaving a review of our property and we look forward to hosting you in the future!