Lunch and dinner served, American cuisine

Reviews of The Westin New York at Times Square

4.5 out of 5
The Westin New York at Times Square
270 W 43rd Street, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 2530 out of 4189 reviews" "
Rating 8 - Good. 980 out of 4189 reviews" "
Rating 6 - Okay. 366 out of 4189 reviews" "
Rating 4 - Poor. 165 out of 4189 reviews" "
Rating 2 - Terrible. 148 out of 4189 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hevila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place we will return
Stayed 4 nights in May 2024

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in NYC. Close to the Times Square and all the great places to go see. We would go back to that hotel if we return.
Stayed 4 nights in May 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 3 nights in Apr 2024

10/10 Excellent

Thomas, Strongsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location very nice rooms.
Stayed 2 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend the Westin (Times Square).
Stayed 3 nights in May 2024

10/10 Excellent

Michael, Jonesboroe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. We were a block from the actual “Times Square” and 1/2 a block from a subway entrance. This was a double convenience. Close enough to enjoy and just far enough away from the noise (other than sirens) for rest. Will stay again.
Stayed 4 nights in May 2024
Response from Director of Operations on 27 May 2024
Dear Michael, Thank you for your gracious review of The Westin New York at Times Square and for choosing us. We are thrilled to learn our intuitive associates exceeded your expectations and that you enjoyed our quiet accommodations. We are also glad our dynamic location perfectly suited to your needs. It was our pleasure hosting you, and we love knowing you plan to return; we look forward to it.Best Regards, David Weishar,Director of Operations

10/10 Excellent

GINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin was in the perfect location to everything we wanted to see in NYC. It was clean, safe and the staff was friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing shower and the most comfortable bed I've ever slept on.
Stayed 1 night in May 2024
Response from Director of Operations on 27 May 2024
Dear Jessica, It was our pleasure to welcome you to The Westin New York at Times Square. As you discovered, our luxury guestrooms with our signature Westin Heavenly Bed and Heavenly Bath rainforest shower are meant to relax and rejuvenate you, all while our team seamlessly takes care of all the details. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
So quite yet so close to Times Squqre!
Stayed 3 nights in May 2024
Response from Director of Operations on 27 May 2024
Dear Hope, Thank you for being our guest and for sharing your generous review. It was a pleasure to know you had a great stay and that you especially loved our quiet retreat and proximity to Times Square. We appreciate your feedback, and we hope you will make The Westin New York at Times Square your home whenever your travels bring you to the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Rupinder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Mar 2024
Response from Director of Operations on 26 May 2024
Dear Rupinder, Thank you for choosing The Westin New York at Times Square and for your high rating. We are thrilled to know you enjoyed your time with us and that our thoughtfully crafted property helped elevate and optimize your stay. We loved accommodating you, and we look forward to exceeding your expectations again.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Cristina

Liked: Cleanliness
Stayed 4 nights in May 2024

10/10 Excellent

Takela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service, great location and beautiful hotel
Stayed 2 nights in May 2024
Response from Director of Operations on 25 May 2024
Dear Takela, Thank you for the generous review of The Westin New York at Times Square. We are thrilled to read about your enriching stay and how much you enjoyed our well-maintained property and excellent location, as well as our thoughtful hospitality. We work hard to deliver a revitalizing experience for all of our guests, so we celebrate reviews such as yours. It was a pleasure hosting your visit, and we hope to welcome you back soon. Best Regards, David Weishar,Director of Operations

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room did not have the power supply/ports to support our electronic devices for charging and a refrigerator would have been a very convenient amenity we assumed would be there.
Stayed 2 nights in May 2024

8/10 Good

Luis Fernando

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Director of Operations on 24 May 2024
Dear Mr. Fernando, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to The Westin New York at Times Square.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Damon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
VERY professional staff!! Received a surprise with courtesy perks that were provided (i.e. food per diem and liberty boat cruise)! My guest and I felt like we were at home everyday we came in for the evening while staying in Times Square = the Mecca of New York!! Highly recommended and hope to stay there again !! (One minor gripe = would have been nice to have a mini-fridge available in our room). Thank you !! Damon.
Stayed 3 nights in May 2024

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spent 4 nights celebrating our son’s graduation. The hotel was a 5 minute walk away from Times Square. Times Square Eatery, Chik-Fil-A, Little Italy Pizza, Cinnabon/Auntie Annie’s, and a 7-Eleven were all conveniently just outside the doors. The hotel was mostly quiet with the exception of 1 night with noisy neighbors but a call to the front desk helped to stop it. The only negatives would be the lack of outlets in the room and the fact that our room was not ready at the 4pm check-in. Most of the outlets are covered by the beds or mirror, leaving just one easily accessible on in which we could only plug in 2 items. The desk clerk tried offering a lesser room that was “ready now” which I thought was an odd offer. Why would I opt for a room with smaller beds than the room that I paid more for just because it was ready? The room we paid for should have been ready. We were not checking in early either. We were told that we’d get a call when our room was ready but after waiting almost 40 minutes, went back up to the desk and it was ready. Not sure why we didn’t receive a call.
Stayed 4 nights in May 2024
Response from Director of Operations on 24 May 2024
Dear Michelle, Thank you for taking the time to share your detailed review. We were disappointed to read about not meeting some of your expectations and that your guestroom was not ready upon your arrival. We can understand your frustrations, and we will use your feedback to help us better our guest experience and services. Furthermore, we are sorry for the issue you mentioned in the guestroom assigned to you. We continually work to improve our accommodations, and we appreciate you sharing your comments. On a positive note, we are glad to know our location worked out perfectly for you. We hope you will consider us again so we can provide you with the seamless hospitality and stay you should always expect from us. Best Regards, David Weishar,Director of Operations

10/10 Excellent

Shamu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Director of Operations on 25 May 2024
Dear Shamu, Thank you for rating your stay at The Westin New York at Times Square. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Kiminyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Director of Operations on 24 May 2024
Dear Kiminyana, Thank you for choosing The Westin New York at Times Square and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, David Weishar,Director of Operations

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service
Always a nice stay here great location. Property was under construction so a little inconvenient to get to the room
Stayed 2 nights in Mar 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Mar 2024
Response from Director of Operations on 23 May 2024
Dear Kevin, Thank you for choosing to stay at The Westin New York at Times Square. We are glad our location was convenient for your visit to all the many attractions of our thriving city. We look forward to being your home the next time you are in our area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Yadira, HIALEAH

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Apr 2024
Response from Director of Operations on 22 May 2024
Dear Yadira, Thank you for choosing us and for the high rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin New York at Times Square, and we hope to see you again soon. Best Regards, David Weishar,Director of Operations

10/10 Excellent

Erica, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the upper floors was amazing. It was near time square and the theatre area. Everything was accessible.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 22 May 2024
Dear Joan, Thank you for being our guest and for sharing your gracious review of The Westin New York at Times Square. We are thrilled to know you loved our energizing views and that our proximity to Times Square and Broadway theatres perfectly suited to your needs. We hope you will choose us every time your travels bring you to our area.Best Regards, David Weishar,Director of Operations

8/10 Good

Rhapsody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Director of Operations on 23 May 2024
Dear Rhapsody, Thank you for sharing the nice rating about your experience at The Westin New York at Times Square. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Jada

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel overall. No microwave or fridge in the room tho. Have to pay for it
Stayed 2 nights in May 2024

10/10 Excellent

Shandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time here and there will be a third! I love this place!!
Stayed 2 nights in May 2024
Response from Director of Operations on 21 May 2024
Dear Shandi, Thank you for choosing The Westin New York at Times Square again and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we love knowing you plan to return; we look forward to it.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Charlisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so accommodating, professional and helpful. The convenience of having the shipping and receiving services on the property was helpful as well. The receptionist that consoled me affer arriving from botched business event really meant a lot to me. The housekeeping staff Belinda was the sweetest. The concierge staff were all amazing. I’ll definitely be back and highly recommend.
Stayed 3 nights in May 2024

8/10 Good

Shona Marie Michelle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luis at checkout was lovely!
Stayed 4 nights in May 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!!
Stayed 3 nights in May 2024
Response from Director of Operations on 21 May 2024
Dear Sandy, Thank you for choosing us and for taking the time to share your experience at The Westin New York at Times Square. Everything we do is designed to provide a revitalizing stay for our guests, and we are pleased that our thoughtful hospitality exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the area. Best Regards, David Weishar,Director of Operations

10/10 Excellent

Orelvis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Director of Operations on 21 May 2024
Dear Orelvis, Thank you for the outstanding rating and for being our guest. We are pleased that from check-in through check-out, we were able to provide you with a great stay at The Westin New York at Times Square. We look forward to your return and wish you all the best with your future travels.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty to eat all around the area. Close to Broadway shows able to walk to either also shopping. Only downside was traffic if you get in a car to go anywhere. Hotel was very nice, staff was extremely helpful and knowledgeable with everything around.
Stayed 3 nights in May 2024
Response from Director of Operations on 20 May 2024
Dear Anthony, Thank you for being our guest and for your generous review of The Westin New York at Times Square. We are glad you enjoyed your time with us and that you loved our intuitively designed property and attentive associates. It was also a pleasure reading our dynamic location worked well for your plans. We appreciate all of your feedback, and we hope you will choose us every time your travels bring you to our area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Jeremy, Selmer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, alot of dining options right there, staff was excellent , hop on and hop off bus has a stop out front
Stayed 3 nights in May 2024

8/10 Good

Elke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walkable to Broadway shows and good restaurants and circle line cruises.
Stayed 6 nights in May 2024
Response from Director of Operations on 20 May 2024
Dear Elke, Thank you for being our guest at The Westin New York at Times Square and for your positive rating. We are glad you had a pleasant time with us and that our location in proximity to Broadway theatres, restaurants, and dozens of famed attractions perfectly suited to your needs. We loved hosting you, and we look forward to welcoming you back very soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Ruvimbo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in May 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with a touch of class. The bedding and beds super comfortable.
Stayed 5 nights in May 2024
Response from Director of Operations on 20 May 2024
Dear Judy, Thank you for your high rating of The Westin New York at Times Square and for choosing us. We are pleased to know you had a great stay and that you especially loved our thoughtfully crafted property and signature Westin Heavenly Bed. It was our pleasure accommodating you, and we look forward to exceeding your expectations again.Best Regards, David Weishar,Director of Operations

8/10 Good

Javalyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes
Stayed 2 nights in May 2024

10/10 Excellent

Reese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Director of Operations on 25 May 2024
Dear Reese, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The Westin New York at Times Square, and we look forward to welcoming you again soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Mark Bradley Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, restaurants are pricey, but lots of food options around.
Stayed 4 nights in May 2024

8/10 Good

Twyla M

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great staff and location! It's a very clean hotel. It's walkable to great spots in Times Square. A few issues, they need to start remodeling the bathrooms. The tiles were starting to crack and fade. Also the wallpaper started peeling. I requested car service from concierge and paid $175 from JFK, one way. I expected black car service, but received basic Uber.
Stayed 3 nights in May 2024
Response from Director of Operations on 17 May 2024
Dear Twyla, Thank you for being a guest and relaying your review. We are pleased that you enjoyed your stay at The Westin New York at Times Square and that our attentive associates and dynamic location helped to elevate your visit. That said, we regret your disappointment with the guest room assigned to you and the additional concern outlined. We continue to receive high marks for our attentive hospitality and cleanliness, and we appreciate feedback that helps us improve moving forward. We hope to have the opportunity to host you again.Best Regards,David Weishar,Director of Operations

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Director of Operations on 18 May 2024
Dear Michael, Thank you for choosing us and for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin New York at Times Square. We look forward to your return and wish you all the best with your future travels.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and pretty much in the center of everything. Once you enter the hotel you dont hear the city. The staff was very friendly and it was overall a great trip.
Stayed 3 nights in Mar 2024

8/10 Good

Robert

Travelled with family
Liked: Amenities, property conditions & facilities
Close to everywhere
Stayed 2 nights in May 2024

10/10 Excellent

Melinda, Smyrna

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about it!
Stayed 2 nights in May 2024
Response from Director of Operations on 18 May 2024
Dear Melinda, Thank you for choosing us and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin New York at Times Square your home whenever your travels bring you to the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

John D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Director of Operations on 16 May 2024
Dear John, We are delighted we exceeded your expectations for an enriching stay at The Westin New York at Times Square, and we thank you for your generous rating. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Best Regards,David Weishar,Director of Operations

10/10 Excellent

Jocelyn, Sarnia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable staff!
Stayed 4 nights in May 2024

10/10 Excellent

Marleine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in May 2024
Response from Director of Operations on 15 May 2024
Dear Marleine, Thank you for being our guest and for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at The Westin New York at Times Square, and we hope to see you again soon.Best Regards,David Weishar,Director of Operations

6/10 Okay

Fernando

Travelled with family
Disliked: Property conditions & facilities
Construction going on made getting in and out confusing and inconvenient. Restaurants not very big so waiting for table was long. Dusty.
Stayed 2 nights in Mar 2024
Response from Director of Operations on 18 May 2024
Dear Fernando, Thank you for being our guest and for your review. We offer our apologies for the concerns you had during your time with us; we will share this appropriately as we continually strive to enhance our guest services. We are also sorry for the inconvenience you experienced while dining with us; we will convey this to our team, and we appreciate your feedback. Thank you again for your patience, and we hope to welcome you back for the seamless stay you deserve.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must stay!! Beautiful hotel in the heart of Times Square. Walking distance to so many food options and attractions
Stayed 4 nights in May 2024
Response from Director of Operations on 14 May 2024
Dear Cheryl, Thank you for taking the time to share your gracious review and for choosing us. We are glad you enjoyed your time with us and that our intuitively designed property and location in proximity to Times Square, dozens of famed attractions, and several restaurants perfectly suited to your needs. It was our pleasure accommodating you at The Westin New York at Times Square, and we look forward to exceeding your expectations again.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Stefanie, Rockville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was spacious and comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Pedro

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the proximity to Times Square, yet the room was quiet at night despite all the activity nearby
Stayed 3 nights in May 2024