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Reviews of The Standard High Line

4 out of 5
The Standard High Line
848 Washington St, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 601 out of 1014 reviews" "
Rating 8 - Good. 191 out of 1014 reviews" "
Rating 6 - Okay. 114 out of 1014 reviews" "
Rating 4 - Poor. 62 out of 1014 reviews" "
Rating 2 - Terrible. 46 out of 1014 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Eden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My standard was nice enough. Very convenient to where I needed to be for my stay and to that cool new park on the water. It was clean, quiet and spacious which you don’t always get in Manhattan. The one strange thing was that the wall between the shower and the bedroom was glass so I was kind of on display while in there.
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and discreet
Stayed 1 night in May 2024

6/10 Okay

Theodore

Travelled with partner
Liked: Staff & service
Just felt a bit outdated in the technology and appliances. The staff was very nice and accommodating however the room itself was feeling like it could use a modern update.
Stayed 1 night in May 2024

6/10 Okay

sara

Travelled with partner
Liked: Cleanliness, staff & service
Limited room service. Restaurant and lobby closed at 10pm. Dripping tap in first room, bedside lamps not working in the room we moved to. All in all felt like the hotel had seen better days.
Stayed 1 night in May 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the Hudson from bed or the deep soaking tub can’t be beat! Comfortable and clean, interesting art and decor surrounds you, even in the elevator, highly recommend! Perfect to explore Chelsea Market, Little Island, and the Highline walking path to name a few. On site restaurants & bars with well decorated outdoor seating and delicious food & drinks. Not your typical hotel, you definitely feel treated special here.
Stayed 1 night in May 2024

8/10 Good

Zainab

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice but a bit overrated. A couple of incidents with front office staff and guest services which indicate they need some training. The high scores are due to its fantastic location and amenities, such as the grill restaurant and rooftop bar. Definitely worth a stay for these. It’s a shame staying at the hotel doesn’t gain you entry into the club. The queues were ridiculous both nights we tried to get in and we eventually gave up both times. Finally the tvs did not have the ability to cast or logon to streaming apps - it’s 2024!
Stayed 3 nights in May 2024

10/10 Excellent

Brent

Very nice. Party Noise around the building/apart didn’t bother us
Stayed 3 nights in May 2024

10/10 Excellent

adrian

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the city!
Stayed 1 night in May 2024

6/10 Okay

Tyler

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel itself is very nice, rooms are quite small but nice. We didn't have the right expectations for the area. There are several night clubs on the same small block including the roof of this hotel. We wanted the hotel to rest after a busy day but it was incredibly loud and difficult to sleep. If you are going to Chelsea for night life then this would be a great hotel.
Stayed 3 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Christian on 25 May 2024
Hi John, Thank you for the 5-star rating! We are delighted you enjoyed your stay with us and hope to welcome you back soon.Cheers,The Standard, High Line Team

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

veronika

Travelled with partner
Liked: Cleanliness, staff & service
Overall loved the view from the property and the flow of the hotel. However I paid premium to have a high level and good view only to be kept awake majority of the night due to the club upstairs. What was the point. I was not told before hand this hotel has this issue and wish I was told and not paid so much more
Stayed 2 nights in May 2024

10/10 Excellent

DANIELLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed the night here because we found the property at such a great price! Beautiful area, lots of options for food, so many things to do The hotel is beautiful! And the staff was so friendly My fiancé hates being in city and he loved our stay here Parking was easy to find! Hope to stay again, soon
Stayed 1 night in May 2024

2/10 Terrible

Melanie

Stayed 2 nights in May 2024

10/10 Excellent

Timothee, Lompret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view, the room was perfect, modern and convenient

10/10 Excellent

Takashi, Inagi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No1 hotel in NYC.
Stayed 1 night in May 2024
Response from Christian on 20 May 2024
Hi Takashi, I am glad to know that we hit the mark with our service and with your experience overall. We will be sure to share your kind words with the team. Thank you for choosing Standard and for taking the time to review your stay. We hope to welcome you back soon!

6/10 Okay

John

Travelled with group
My review is a bit positive and a bit negative. Positive things. There were some amazing things such as gorgeous bed and pillows, the view, and the staff at the restaurant. But we were disappointed by the check in staff. They didn't realize there were two rooms attached to the reservation. Also, the rooms are now bit dated and run down. This was disappointing given the price of the rooms. The rooms need work. But the staff was also great in trying to find a better room for me too. So that was much appreciated.
Stayed 3 nights in May 2024
Response from Christian on 20 May 2024
Hi John, Thank you for taking the time to review your stay and I am sorry for any confusion that you were met with while checking into your reservation. I am delighted to know that our team was able to work with you to locate the associated reservation and assist with your room assignment. Our hotel has been open since 2008 and we arein the process of updating the amenities within each room. This process is ongoing and can be challenging considering that we have been consistently sold out this season. We do hope you will return to see and enjoy the improvements and amusements that we have in store.Thank you for being our guest and we hope to have you back again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Ching

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Christian on 20 May 2024
Hi Ching, Thank you for the 5-star rating! We are delighted that you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Marcus, Conshohocken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the standard. One of my favorite in ny on the high line. Staff is always perfect.
Stayed 1 night in May 2024

10/10 Excellent

Analiya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views!
Stayed 1 night in Mar 2024

8/10 Good

Shane

Liked: Cleanliness, property conditions & facilities
Love
Stayed 1 night in Apr 2024

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic views, great location, comfy beds
Stayed 1 night in May 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I needed I could walk to. Access To the high line made it possible to do all the art galleries in the area of Chelsea
Stayed 2 nights in May 2024

10/10 Excellent

Brian

Stayed 1 night in Apr 2024

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loves the location right off the west side highway with great views from our room. Highly recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rita

Stayed 4 nights in Apr 2024

10/10 Excellent

Monica, Miami

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Amazing Property! The Stuff was amazing !
Stayed 5 nights in Apr 2024

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a corner room with a view of the river…it was amazing! The hotel was trendy, clean, beautiful room & walkable to many great shops & restaurants! Would definitely stay again!
Stayed 4 nights in Apr 2024
Response from Christian on 25 Apr 2024
Hi Alison, It's always a delight to know that our guests are fully immersing themselves in The Standard culture and our neighborhood. Thank you for staying with us and for taking the time to review your experience. We hope to see you again soon!

6/10 Okay

Melissa

Disliked: Staff & service
Not as great as I thought it would be.
Stayed 6 nights in Mar 2024
Response from Christian on 25 Apr 2024
Hi MelissaThank you for taking the time to write a review and I am sorry that your experience did not meet your expectations. If possible, I would like to learn more. We consider feedback to be valuable and the more details you are able to provide will help us to know where to target our efforts towards meaningful improvement. Feel free to reach out to us and ask for me. I would be happy to jump on a phone call to learn more. Warm RegardsChristian MorelDirector, Guest ExperienceThe Standard, High Line

10/10 Excellent

Marina

Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at The Standard. It’s a great property in a very good location with easy access to the High Line and River parks. Due to this, however, it is fairly expensive. We stayed on the 9th floor and had a great view of the Hudson. Music could be heard from the Brass Monkey bar below but it wasn’t terribly loud where we were. The room was small but we didn’t need much space and the bed was comfortable. Only odd thing was the shower would spray water all over the bathroom floor, meaning you’d be standing in a puddle to brush your teeth. Overall a great experience!
Stayed 1 night in Apr 2024
Response from Christian on 22 Apr 2024
Hi Sarah, Thank you for taking the time to review your stay at The Standard, High Line! Indeed our neighborhood and room layouts are a bit alternative when compared to other hotels; but, we like to consider it to be part of all the fun. Some of our rooms come with the layout that you have described but we do have other categories, such as our Deluxe King ADA which features a private restroom that is separate from the bathing area. This is one my favorite room categories as it feels more spacious and provides more privacy than our other room types. Thank you for choosing Standard for your New York visit and we hope to have you back again soon!

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from rooms to elevators so nicely decorated
Stayed 1 night in Apr 2024
Response from Christian on 22 Apr 2024
Hi Eric, Thank you for taking the time to review your experience at The Standard, High Line! it is always a delight to know that our guests appreciate our design as it cohesively contributes to the fun. Thank you for choosing Standard and we hope to have you back again soon for another great stay.

10/10 Excellent

Jeremiah

Stayed 5 nights in Apr 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes
Stayed 1 night in Mar 2024
Response from Christian on 22 Apr 2024
Hi Jasmine, Thank you for the 5-star rating! We are delighted that you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Carolyn

Stayed 2 nights in Apr 2024

10/10 Excellent

Kerry

Stayed 2 nights in Apr 2024

2/10 Terrible

Ethan

Disliked: Cleanliness, amenities, property conditions & facilities
The room was absolutely filthy and in need of a refurbishment. There was hair in the tub and the prior guests underwear under my bed. The carpet was covered in stains
Stayed 2 nights in Apr 2024
Response from Christian on 18 Apr 2024
Hi Kohn T, I am sorry for the issues that you have described in your review! If possible, I would love to connect with you to learn more as a means to investigate this matter further. Our Housekeeping team works diligently to ensure that our rooms are fresh and ready for our arriving guests and I am sorry that this was not the case with your stay. Please reach out to me as I would like to get to the bottom of this and hopefully entice you to give us another try. I would love nothing more than to have you back and show you what the Standard Hotel is really about. Cheers, Christian MorelDirector, Guest ExperienceThe Standard, High Line

10/10 Excellent

Antwan

Nice stay highly recommended
Stayed 1 night in Apr 2024
Response from Christian on 18 Apr 2024
Hi Antwan, I am glad to know that we hit the mark with our service and with your experience overall. We will be sure to share your kind words with the team. Thank you for choosing Standard and for taking the time to review your stay. We hope to welcome you back soon!

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very comfortable and well designed and had an amazing view in 3 directions. Other than the potty, there are no doors separating the living space from the bathroom, so make sure you're okay being intimate with your roomie. The gym is good, the location is fantastic and we liked the restaurants. There's a nightclub on the top floor and we could hear the music at night, but it wasn't that loud and we were fine with it.
Stayed 3 nights in Apr 2024
Response from Christian on 18 Apr 2024
Hi Marjorie, Thank you for your review! It is always a delight to learn that our guests are fully immersing themselves in our culture and taking full advantage of everything we offer. We hope you will return soon for some more fun at our lovely boutique hotel.

10/10 Excellent

Deverell

Liked: Cleanliness, staff & service
This area of NYC is extremely accessible for those in need. Wide streets, vehicle traffic, but moderate in comparison to other areas. Sidewalk ramps and most stores, restaurants have door buttons or auto open. Cabs and ubers of all types. As far as the hotel, its as they describe and for the congruence between the description, photos, and in person...i rate them excellent, because they deliver what they advertise. The room was clean. Seriously, i checked for dust on the light fixtures...neglible. A deciding factor for me was a room with a view, and ultimately why I chose to stay here. My room overlooked the meatpacking district and the river, floor to ceiling windows, amazing sunrise, sunset and skyline views. The showers seem to be a thing in reviews. Most quibbling about how the water goes all over the floor and room. Its not horrible, if even concerning. The rooms come well stocked with towels, oversized to mini. The staff was great. The qater pressure was great. Wash your butts while looking out the windows.
Stayed 5 nights in Apr 2024
Response from Christian on 18 Apr 2024
Hi Deverell, I am pleased to know that we were able to go beyond your expectations. As you have described, our team members are diligent in their efforts to provide our guests with great rooms and memorable experiences. It is truly a delight to know that we hit the mark with your stay. We hope to have you back again soon for another great stay at The Standard, High Line!

2/10 Terrible

david

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Team, I am writing to formally express my profound dissatisfaction with the shocking and unacceptable service I received during my recent stay at Landmark Hotel, an experience that was marred by egregious levels of disrespect and unprofessionalism exhibited by your staff. This letter serves as a formal complaint, and I am compelled to detail the disturbing incidents that occurred. I arrived at the hotel at 10:30 PM to receive my new key and check in, only to be harassed by your staff. Their disrespectful, casual demeanor and language are completely unacceptable. As a Marriot Ambassador Elite (a status anyone can qualify for, obviously), frequenting hotels for over 100 nights a year, I can assert this is the poorest service I have experienced at any high-end hotel. Your Asia Pacific division would find this level of service disgraceful. On 11 april 2024, my interactions with certain members of your staff were nothing short of harrowing. Not only was I subjected to extraordinarily discourteous behavior, but I also encountered openly hostile attitudes that one would not anticipate in any establishment, much less one of your reputed standing. Terms such as “OD” were thrown around carelessly in conversation, displaying a blatant disregard for professional decorum and sensitivity. The term “whack” was also used in reference to myself, which I found deeply offensive and unprofessional. Furthermore, the behavior escalated to a point where I felt harassed; surrounded by multiple
Stayed 1 night in Apr 2024
Response from Christian on 18 Apr 2024
Hi David, Thank you for taking the time to review your experience and I am sorry for the challenges you faced when checking into your second reservation. I see that our GM was able to reach out to you and I assure you that we are looking into this matter as we speak. Upon investigation, we discovered that you opted out of providing us with a CC to check into your second reservation with us. This a hotel policy that we expect all of our guests to adhere to when booking reservations back to back via different booking engines. I am sorry if this was not properly communicated to you and I promise you that we have spoken to the team members involved.

10/10 Excellent

Jennifer, New York

Stayed 3 nights in Apr 2024
Response from Christian on 4 May 2024
HiJennifer, Thank you for the 5-star rating! We are delighted that you enjoyed your stay with us and hope to welcome you back soon.Cheers, The Standard, High Line Team

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christian on 19 Apr 2024
Hi Keith, Thank you for the 5-star rating! We are delighted that you enjoyed your stay with us and hope to welcome you back soon.

4/10 Poor

John

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Unfortunately there was no hot water for the shower which wasn’t the end of the world until the next morning. It provided the jolt needed to get the day started but I would’ve preferred coffee instead.
Stayed 1 night in Apr 2024
Response from Christian on 20 Apr 2024
Hi John, Thank you for taking the time to review your stay and I am sorry for the issue that you experienced with the shower. Our Guests Services Team is available 24 hours a day and is always happy to coordinate a visit from a member of our Engineering Team to fix the issue that you described. We missed the opportunity to make it up to you this time but I do hope that you will give us a chance during a future stay to make this up to you. We appreciate you as our dear guest and thank you for choosing Standard for your New York stay.

10/10 Excellent

murray

Liked: Cleanliness, staff & service, property conditions & facilities
staff is great
Stayed 3 nights in Apr 2024
Response from Christian on 20 Apr 2024
Hi Murray From the vibes to the food, there will always be something spectacular to experience at The Standard, High Line. Our staff will always work to give you an unforgettable experience and I am delighted to see that we were able to do exactly that. Thank you for choosing Standard and we can't wait to welcome you back!

10/10 Excellent

Takayo

Liked: Cleanliness, staff & service
Awesome staff and location
Stayed 4 nights in Apr 2024
Response from Christian on 20 Apr 2024
Hi Takayo, Thank you for taking the time to review your stay with us. I am delighted to know that our staff made a positive impact on your experience Thank you for choosing Standard and we hope to have you back again soon for another great stay!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Convenient location. I'll be back.
Stayed 1 night in Mar 2024
Response from Christian on 20 Apr 2024
Hi Debra, I am glad to know that we hit the mark with our service and with your experience overall. We will be sure to share your kind words with the team. Thank you for choosing Standard and for taking the time to review your stay. We hope to welcome you back soon!

10/10 Excellent

Spencer, Newark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the standard. Just wish the gift shop was open monday or tuesday because I didn’t get a chance to go :( otherwise I had the best time though. Will be back ♡
Stayed 2 nights in Mar 2024
Response from Christian on 22 Apr 2024
Hi Spencer, Thank you for taking the time to review your stay at The Standard, High Line, and I am sorry that you did not get to experience our shop. It is an excellent place for the curious and eclectic. The items available in our shop are also available on our website if you are still interested in getting your hands on our swag or any other curated items we offer.Thank you for choosing Standard, and we hope to have you back again soon!Cheers,The Standard, High Line Team