2 bars/lounges, rooftop bar, cocktail bar
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Reviews of The Knickerbocker Hotel

5 out of 5
The Knickerbocker Hotel
6 Times Square, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 687 out of 1023 reviews" "
Rating 8 - Good. 168 out of 1023 reviews" "
Rating 6 - Okay. 82 out of 1023 reviews" "
Rating 4 - Poor. 48 out of 1023 reviews" "
Rating 2 - Terrible. 38 out of 1023 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ousmane, Chestnut Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Sean M. Sibanda on 22 May 2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

10/10 Excellent

Jagpal, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Sean M. Sibanda on 22 May 2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

Harneet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here! The staff was super nice and funny. Everything was clean and ready to use.
Response from Sean M. Sibanda on 21 May 2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

James Timothy, Nepean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sean M. Sibanda on 21 May 2024
We are extremely happy that you were satisfied with your stay. Please consider us again in your future Travel Plans to NYC!

10/10 Excellent

April, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if attending Broadway shows.
Stayed 1 night in May 2024
Response from Sean M. Sibanda on 20 May 2024
We are extremely happy that you were satisfied with your stay. Please consider us again in your future Travel Plans to NYC!

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good long weekend stay!
Stayed 2 nights in May 2024
Response from Sean M. Sibanda on 20 May 2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

6/10 Okay

Amanda

Travelled with partner
View of scaffolding for all that money. Need an alternative to rooftop views for rainy weather.
Stayed 1 night in May 2024
Response from Sean M. Sibanda on 19 May 2024
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.

10/10 Excellent

Faith, Oakville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very comfortable rooms. Roof top bar is also very convenient.
Stayed 3 nights in May 2024
Response from Sean M. Sibanda on 13 May 2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

Mateusz

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely large rooms. Extra sofa was perfect. Nice design and large bathroom.
Stayed 1 night in May 2024
Response from Sean M. Sibanda on 12 May 2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great; room was very nice & clean staff was good other than front door (didn’t offer to open door or help with bags). Area is pretty gross but that’s not hotels fault
Stayed 1 night in May 2024
Response from Sean M. Sibanda on 11 May 2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

8/10 Good

Kerin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Dear Kerin,Thank you for taking the time to rate your stay at The Knickerbocker. It was a pleasure hosting you, and our team looks forward to seeing you again!Warmest Regards,Scott CaseGeneral Manager

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly & loved the bar! Room was amazing as well and very chic!
Stayed 1 night in May 2024
Response from Sean M. Sibanda on 21 May 2024
We are extremely happy that you were satisfied with your stay. Please consider us again in your future Travel Plans to NYC!

10/10 Excellent

Justina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience! Staff were all so sweet.
Stayed 2 nights in May 2024
Response from Sean M. Sibanda on 6 May 2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

10/10 Excellent

Mc Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in May 2024
Response from Sean M. Sibanda on 6 May 2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Great time!!
Stayed 1 night in May 2024
Response from Sean M. Sibanda on 5 May 2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, courteous, knowledgeable, and sweet! While checking in, I explained it was my husband's birthday, and we were here to celebrate. They gave us coaster for two free drinks at the roof-top hotel. When we returned to our room, after having a few drinks and delicious apps at St. Cloud. There was a piece of cake, with a happy birthday embellishment, plates, forks, and nakins. How SWEET is that! We had a great dinner at Charlie Palmer's restaurant with two complimentary glasses of champagne for my husband's birthday. Everything was great. We had an amazing time!
Stayed 1 night in May 2024
Response from Sean M. Sibanda on 4 May 2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

8/10 Good

Emiliano, LOS ANGELES

Liked: Cleanliness, staff & service, property conditions & facilities
Area too noisy
Stayed 1 night in Apr 2024
Response from Sean M. Sibanda on 4 May 2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and location. Rooms are spacious especially for New York. Highly recommend.
Stayed 4 nights in Apr 2024
Response from General Manager on 3 May 2024
Dear Erica,We were happy to provide you with spacious, welcoming accommodations, and I'm glad you enjoyed your visit. Thank you for the kind review and recommendation! Please come see us again soon at The Knickerbocker.Warmest Regards,Scott CaseGeneral Manager

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to theaters. Team of employees courteous and helpful.
Stayed 2 nights in Apr 2024
Response from Sean M. Sibanda on 1 May 2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

8/10 Good

Jus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sean M. Sibanda on 1 May 2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

8/10 Good

Molly Mitzi

Stayed 4 nights in Apr 2024
Response from Sean M. Sibanda on 19 May 2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

10/10 Excellent

Lyubov

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrated my 21st birthday in New York and the Knickerbocker definitely made our stay better! The location is exceptional, 2 minutes from the Heart of Times Square and incredibly easy access to the subway! Staff were very helpful, service was fast. Will definitely recommend in the future!
Stayed 3 nights in Apr 2024
Response from Sean M. Sibanda on 29 Apr 2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

8/10 Good

Devon

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sean M. Sibanda on 30 Apr 2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

10/10 Excellent

teresa, Massapequa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the heart of Times Square.
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Teresa,Thank you for your compliments on our beautiful property! We're glad our location was ideal for your trip, and we hope to see you again soon at The Knickerbocker.Warmest Regards,Scott CaseGeneral Manager

10/10 Excellent

Cari

Stayed 3 nights in Apr 2024
Response from Sean M. Sibanda on 15 May 2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean M. Sibanda on 13 May 2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

10/10 Excellent

Katelynn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel ever!
Stayed 2 nights in Apr 2024
Response from Sean M. Sibanda on 21 Apr 2024
We are extremely happy that you were satisfied with your stay. Please consider us again in your future Travel Plans to NYC!

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were great and attentive
Stayed 1 night in Apr 2024
Response from Sean M. Sibanda on 20 Apr 2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

Kelly

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sean M. Sibanda on 21 Apr 2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

Toby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, large bathroom!
Stayed 4 nights in Apr 2024
Response from Sean M. Sibanda on 15 Apr 2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

10/10 Excellent

Sandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and great food at Charlie Palmer on the 4th fl. - I would definitely stay here again. Two areas for improvement: They never pickup at the front desk. Tried 10X. - they should have a doorman to help with the heavy double doors.
Stayed 1 night in Apr 2024
Response from Sean M. Sibanda on 15 Apr 2024
We are extremely happy that you were satisfied with your stay. Please consider us again in your future Travel Plans to NYC!

8/10 Good

Gagandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location and sfaff were great. However, the elevators were down 2 of the 4 nights we stayed there. Going up to my room was a handle, after paying so much money to stay there. We had to wait to get walked to our room. Also, there is no ice machine so had to call down to get some. Called 4 times for some ice and still was never received. Location is amazing as well as the amenities. Rooms were big as well
Stayed 4 nights in Mar 2024
Response from Sean M. Sibanda on 13 Apr 2024
We are extremely happy that you were satisfied with your stay. Please consider us again in your future Travel Plans to NYC!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff couldn’t do more to help. On Times Square so great location
Stayed 4 nights in Apr 2024
Response from Sean M. Sibanda on 13 Apr 2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

Fallon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sean M. Sibanda on 4 May 2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

10/10 Excellent

franck

Stayed 3 nights in Apr 2024
Response from Sean M. Sibanda on 30 Apr 2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and big rooms at a fair price. Nice rooftop bar as well, definitely would revisit.
Stayed 2 nights in Apr 2024
Response from Sean M. Sibanda on 8 Apr 2024
We are extremely happy that you were satisfied with your stay. Please consider us again in your future Travel Plans to NYC!

8/10 Good

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was very good. Caution when being approached about transportation to the airport. ONLY licensed vehicles are permitted. Always confirm with the driver prior to departure on their rates. We were told one price by the doorman and placed in a vehicle, we were told a higher rate when we reached the airport.
Stayed 2 nights in Apr 2024
Response from Sean M. Sibanda on 8 Apr 2024
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.

2/10 Terrible

Karen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is severely in need of updating and better maintenance across the property. The elevators are slow, old and one stopped working during our stay with passengers trapped in there. The staff works hard to manage the ongoing issues. I also had no hot water for the first full day on my arrival. It’s a bit of false advertising to have the best hotel in America list so prominently displayed. The location is excellent for theatre district.
Stayed 2 nights in Apr 2024
Response from Sean M. Sibanda on 8 Apr 2024
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.

10/10 Excellent

Miguel

Travelled with family
Great location in the heart of Time Square. The rooftop bar was a nice relaxing experience place to have some drinks with a view.
Stayed 3 nights in Apr 2024
Response from Sean M. Sibanda on 7 Apr 2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

DANIELLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there was coffee fixings in the room!!
Stayed 2 nights in Apr 2024
Response from Sean M. Sibanda on 7 Apr 2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

6/10 Okay

Charice Y, Saint Peters

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Broadway, Times Square, shopping and dining.
Stayed 4 nights in Apr 2024
Response from Sean M. Sibanda on 6 Apr 2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

6/10 Okay

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great spot near Times Square, but there was no working room key for 3 days! The staff were helpful but it was far from a VIP 5* hotel.
Stayed 7 nights in Mar 2024
Response from Sean M. Sibanda on 6 Apr 2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was easily one of my best experiences ever staying in a hotel. The staff was amazing. I got an upgraded room because it was my anniversary, but the room was awesome. View of Times Square and while we were out they turned down the bed, brought us extra towels and chocolates. I highly recommend the Knickerbocker Hotel.
Stayed 1 night in Mar 2024
Response from Sean M. Sibanda on 6 Apr 2024
We are extremely happy that you were satisfied with your stay. Please consider us again in your future Travel Plans to NYC!

4/10 Poor

Ofir

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The key for the room didn’t work for 3 days. We have to call the workers at the hotel to open the door. It was so annoying.
Stayed 2 nights in Mar 2024
Response from Sean M. Sibanda on 2 Apr 2024
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.

4/10 Poor

Ryan

Stayed 3 nights in Mar 2024
Response from Sean M. Sibanda on 22 Apr 2024
Thank you for the feedback! Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments and our Front Office management team will be reaching out to you shortly.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel if you want to be in the middle of the hustle and bustle of NYC
Stayed 4 nights in Mar 2024
Response from Sean M. Sibanda on 2 Apr 2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

2/10 Terrible

Lucinda

Stayed 1 night in Mar 2024
Response from Sean M. Sibanda on 21 Apr 2024
We forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team, so that they may reach out to you at the earliest opportunity if they require additional feedback from your time at the hotel.

10/10 Excellent

Allison, West Islip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Spacious room.
Stayed 1 night in Mar 2024
Response from Sean M. Sibanda on 30 Mar 2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.

10/10 Excellent

Keyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean M. Sibanda on 31 Mar 2024
Thank you for the Wonderful feedback!, Please consider us again in your Future Travel Plans.

10/10 Excellent

Steven, Snohomish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Beautiful hotel. Immaculate service and surroundings
Stayed 5 nights in Mar 2024
Response from Sean M. Sibanda on 25 Mar 2024
We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon.