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Rating 10 - Excellent. 1876 out of 2662 reviews" "
10 - Excellent
1,876
Rating 8 - Good. 454 out of 2662 reviews" "
8 - Good
454
Rating 6 - Okay. 183 out of 2662 reviews" "
6 - Okay
183
Rating 4 - Poor. 67 out of 2662 reviews" "
4 - Poor
67
Rating 2 - Terrible. 82 out of 2662 reviews" "
2 - Terrible
82
9.4/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.4/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Juan
Travelled with family and small children, Travelled with group
Easy to check in. The employees are very friendly and very attentive. It was a pleasure to be able to stay in that hotel. Everything is quite close to the hotel. I would return without hesitation
Response from Guest Services Coordinator on 28 May 2024
Dear Valued Guest, Thanks for the outstanding rating! We are delighted your time at the New York Marriott Marquis was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on 28 May 2024
Dear Valued Guest, We are pleased to receive your generous rating for the New York Marriott Marquis. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
We had a pleasant stay in hotel however the extra charges and receipt are quite confusing. The food from hotel restaurant is expensive, you will be added taxes and sevice charges. Wifi did not seem to work well either for us.
Response from Guest Services Coordinator on 28 May 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis during your visit to Times Square! We appreciate you sharing how much you enjoyed your stay and our great location with close proximity to Central Park, Broadway's theaters, Madison Square Garden, and much more. Thank you for the kind remarks, and we hope you will stay with us again soon!Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on 27 May 2024
Dear Valued Guest, Thank you for being our guest at New York Marriott Marquis and for your wonderful comment. We are pleased to know that we exceeded all of your expectations and that you loved our beautiful property. We are also glad that our central location was perfect for your needs during your recent stay. It was our pleasure accommodating you, and we look forward to seeing you again whenever your travels bring you back to New York City.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Lily at concierge desk is an asset to your Marquise company. Lily is very kind, knowledgeable and loves her job. Excellent customer service is her gift. Many guest trying to check in and Lily made us felt we were the only 2 guest at the resort. Lily shares a wonderful personality and we look forward meeting her again.
Marcia Adair
marcia_23663@yahoo.com
Thank you for your hospitality !!
Everything was really nice however I think the TV viewing could be a little bit updated. The Netflix app did not work while we were there. Not that we need to watch a lot of TV however, in the evenings after our eventful days it’s nice to relax to.
I have stayed several times in every time we visit New York
Maricela
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on 26 May 2024
Dear Valued Guest, Thank you for being our loyal guest at New York Marriott Marquis and for your wonderful comments. We are pleased to know that we exceeded all of your expectations every time you visit us. We appreciate your feedback, and we look forward to seeing you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on 26 May 2024
Dear Valued Guest, Thank you for the wonderful rating for New York Marriott Marquis! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on 26 May 2024
Dear Valued Guest, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on 25 May 2024
Dear Valued Guest, It was a pleasure to read your fantastic review of the New York Marriott Marquis. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on 25 May 2024
Dear Valued Guest, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on 25 May 2024
Dear Valued Guest, We are thrilled you had an excellent stay at New York Marriott Marquis, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Perfect place to stay if Broadway is your destination. Marquis Theater where we saw The Wiz was on the third floor. Excellent service all around, surprisingly good restaurant, really comfortable bed. Huge room.
Response from Guest Services Coordinator on 23 May 2024
Dear Valued Guest, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at New York Marriott Marquis. We look forward to your return and wish you all the best with your future travels.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
6/10 Okay
Perla
22 May 2024
Liked: Cleanliness, staff & service
Perla
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on 24 May 2024
Dear Valued Guest, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on 22 May 2024
Dear Valued Guest, It was a pleasure to read your fantastic review of the New York Marriott Marquis. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for choosing us, and we hope to be your hotel of choice every time you visit New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Marriott Marquis is like a small village in cosmopolitan Manhattan only the traffic was crazy but had an excellent driver, a must have thank you
Maria
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on 22 May 2024
Dear Valued Guest, Thank you for choosing New York Marriott Marquis and for your wonderful feedback. We are pleased to know that we exceeded all of your expectations and that you loved our beautiful property. It was our pleasure accommodating you, and we look forward to seeing you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on 23 May 2024
Dear Valued Guest, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at New York Marriott Marquis. We look forward to welcoming you back on your next visit!Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Best location in Times Square! Close to all the Broadway theaters, Times Square eateries and shops. Plush comfortable rooms, very spacious, extensive breakfast buffet, very good security. Polite and efficient staff. My second stay here and I will stay again!
Maria Angela
Stayed 4 nights in Mar 2024
Response from Guest Services Coordinator on 22 May 2024
Dear Valued Guest, Thank you for choosing New York Marriott Marquis again for your recent visit to New York. We are pleased to know that we exceeded all of your expectations and that you loved our central location. We are also glad that you enjoyed our delicious breakfast buffet as well as our relaxing accommodations and excellent service provided by our devoted staff. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Quite literally in the middle of everything Time Square! You can't beat this property... from the great restaurant, the location, the VIEWS! Stellar. We traveled with our children and this was the perfect location for us. We will be back.
The Marriott Marquis was in the heart of Times Square. Everyone was so friendly and willing to assist us with all of our questions. I will stay there again on our next trip!
Kathleen Michelle
Stayed 4 nights in May 2024
Response from Guest Services Coordinator on 21 May 2024
Dear Valued Guest, Thank you for choosing New York Marriott Marquis and for your generous comments. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous compliments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We are also glad that you enjoyed our proximity to Times Square. It was our pleasure accommodating you, and we look forward to welcoming you again whenever your travels bring you back to New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
The main reason we loved the Marriott Marquis hotel is the main reason we booked it: the rooms are big. Other hotels are charging $500 for 200 sqft. Our room was almost 400 sqft and the bathroom was roomy and included a tub, which I preferred. Other pluses were the Broadway Lounge restaurant, gift shop, free tour tix, and the elevator system. We will definitely come back.
Ayana
Stayed 3 nights in May 2024
6/10 Okay
mag
Travelled with family
19 May 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Dirt
mag
Stayed 4 nights in May 2024
Response from Guest Services Coordinator on 20 May 2024
Dear Valued Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Warm Regards,Sharifa AlphonsoGuest Services Coordinator
The hotel location is perfect! Room is pretty spacious and clean! The only downside is it takes a long time for room service to show up when we ask for things (such as water).
Hong
Stayed 6 nights in May 2024
Response from Guest Services Coordinator on 20 May 2024
Dear Valued Guest, Thank you for taking the time to review your stay at the New York Marriott Marquis. We are pleased to know that your overall experience was satisfying and that you loved our central location. We are also glad that you enjoyed our fresh and comfortable accommodations. However, we are sorry for the delayed in-room service, and we will share your comments appropriately. We appreciate your feedback, and we hope you will revisit us again whenever your travels bring you back to New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Great location and huge community with great options in the area.
Charles Francis T
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on 20 May 2024
Dear Valued Guest, Thank you for choosing the New York Marriott Marquis and for your kind comments. We are pleased to know that our location was perfect for your needs during your recent visit to New York. It was our pleasure accommodating you, and we look forward to seeing you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Every minute of our stay for 7 nights at this property was excellent. The service was outstanding from check in to check out. We loved the servers in the restaurants, the staff who cleaned our room and the concierge staff. This location was incredible because we were steps from a dozen theaters. We felt safe every minute in this hotel. We will stay again!!
Darrin
Stayed 7 nights in May 2024
10/10 Excellent
SAFA
17 May 2024
SAFA
Stayed 3 nights in May 2024
Response from Guest Services Coordinator on 19 May 2024
Dear Valued Guest, We are thrilled you had an excellent stay at the New York Marriott Marquis, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on 18 May 2024
Dear Valued Guest, Thank you for your gracious review of the New York Marriott Marquis. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Overall very good stay. The staff and service is good, room large and clean. Location is super good, convenient for going out and having food. The only thing is it’s a little bit noisy during the weekend night.
Response from Guest Services Coordinator on 16 May 2024
Dear Valued Guest, Thank you for being our guest at the New York Marriott Marquis. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous compliments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We are also glad that enjoyed the fantastic views of our exciting city. We hope you will choose us again whenever your travels bring you to New York City!Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on 16 May 2024
Dear Valued Guest, It was a pleasure to read your fantastic review of the New York Marriott Marquis. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for choosing us, and we hope to be your hotel of choice every time you visit New York.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Response from Guest Services Coordinator on 17 May 2024
Dear Valued Guest, Thank you for choosing our hotel and for your candid rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm Regards,Sharifa Alphonso,Guest Services Coordinator
Everyone was pleasant, friendly, and helpful. My room was exactly as expected. Clean and roomy with the view of Times Square I expected for a higher rate. I will definitely be staying there again!
Amazing stay! The property is very clean. The staff is friendly, helpful and professional.
We had a great visit!
Donna
Stayed 1 night in May 2024
Response from Guest Services Coordinator on 15 May 2024
Dear Valued Guest, Thank you for the positive review and for taking the time to recognize New York Marriott Marquis. We are glad that we exceeded all of your expectations during your recent stay. We are also delighted to know how much you enjoyed our refreshing property and the excellent service provided by our staff. It was our pleasure accommodating you, and we look forward to welcoming you again soon.Warm Regards,Sharifa AlphonsoGuest Services Coordinator
Close to all amenities. There’s a small fridge and coffee maker en-suite. Very good value for money.
Rosario
Stayed 2 nights in May 2024
Response from Guest Services Coordinator on 14 May 2024
Dear Valued Guest, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at New York Marriott Marquis. It is our goal to deliver an excellent value at a great price so it is wonderful to know this was your experience. We believe that fresh and comfortable accommodations, excellent customer service, and our central location make us an excellent choice. We appreciate your business and hope to welcome you again the next time you're in the area.Warm Regards,Sharifa AlphonsoGuest Services Coordinator