Studio, 2 Queen Beds, Non Smoking
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Reviews of Homewood Suites New York/Midtown Manhattan Times Square

3.5 out of 5
Homewood Suites New York/Midtown Manhattan Times Square
312 West 37th Street, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 650 out of 1168 reviews" "
Rating 8 - Good. 347 out of 1168 reviews" "
Rating 6 - Okay. 103 out of 1168 reviews" "
Rating 4 - Poor. 42 out of 1168 reviews" "
Rating 2 - Terrible. 26 out of 1168 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Luoxi

Business traveller
The price is good. Everything else is just average. I didn't use the kitchen. It is right next to the bed. There is no bathtub.
Stayed 1 night in May 2024

10/10 Excellent

Charlene, Bloomington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was super friendly and the hotel felt very welcoming and safe. Would definitely recommend.
Stayed 4 nights in May 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint about the room itself was our bathtub drain was broken, and limited us to showers only. While the room did a good job of blocking out the outside city noise, our neighboring room had a kid that screamed till well past midnight. The room was spacious for NYC, had a ceiling fan, and was centrally located.
Stayed 3 nights in May 2024

4/10 Poor

Ayca

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was clean, staff was friendly. Bathroom fixtures, tub drain was broken and gross looking. The tub area was in disrepair. The fire alarm kept going off in the adjacent room and causing ours to buzz loudly at random times through the night. Bed was hard and hurt our backs. Breakfast area was nice, but the food was horrible.
Stayed 1 night in May 2024

8/10 Good

Mirtha, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! By far my favorite in the city.
Stayed 1 night in May 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 3 nights in Jan 2024

10/10 Excellent

See

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. This location was close to everything. The staff was friendly and the hotel was clean.
Stayed 4 nights in May 2024

10/10 Excellent

EHUD

Liked: Cleanliness, staff & service
.
Stayed 4 nights in Apr 2024

10/10 Excellent

IOANNIS, AIGALEO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice. Breakfast was good and had a variety and changed it up each day. Housekeeping attention to the kitchen was lacking. The block the hotel is on is dirty and lined with homeless drunk/high people. No matter which direction you come from you have to walk by them.

8/10 Good

adriana

Liked: Staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

10/10 Excellent

Maria, Framingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024

10/10 Excellent

Sota

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There ware so clean and good environment to stay. Free(included?) breakfast helped me to ready for my work. And, location is perfect.
Stayed 3 nights in Apr 2024

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Apr 2024

8/10 Good

Angela Kay

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good weekend trip in New York. Room & spaces were clean & nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean. The staff is very friendly and helpful. Many stores nearby.
Stayed 2 nights in Apr 2024

10/10 Excellent

BIVIANA

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to a lot of attractions.
Stayed 1 night in Apr 2024

8/10 Good

Daviela

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and inviting. This area always has so many people living on the street (so sad), although not the fault of the hotel. Check in is at 4pm and not a minute sooner, I totally get this but would suggest that they stagger the check ins, as there were so many people waiting in the lobby for their rooms. The provided breakfast was quite good, staff was efficient and pleasant.
Stayed 1 night in Apr 2024

8/10 Good

Maksym

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice, modern, and clean, rooms are quiet and comfy. The area is located in close proximity to public transportation and within walking distance of many attractions. It comes with the disadvantage of seeing homeless people not far from its entrance, but I suppose it's typical for New York. The people are neither noisy nor aggressive, but you will definitely see them. Speaking about breakfast, it's better than in many other hotels I have visited. If you stay for 4 days, you will notice a lack of variations, which is also typical. The WiFi is decent. What I liked about the hotel is that they have a baggage room. So, if you want to do some sightseeing without bags before your check-in or after your check-out, it's an easy thing to do with Homewood, and I was grateful to them for that.
Stayed 7 nights in Apr 2024

8/10 Good

Nikkia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and fit the 5 of us comfortably. It’s noisy but it’s also NYC so it was expected. The food options were limited and the elevator takes forever and was always crowded. Also, there was a homeless person sleeping on the floor outside of our room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Carolyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room, especially the wood floors. Lobby area and 24 hour coffee were also really nice. The only issue was waiting for the elevators. There are only three, and even though we only needed to take it one floor (we had a stroller), we had to wait several minutes, sometimes longer, each time.
Stayed 2 nights in Apr 2024

8/10 Good

Mathew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable,average breakfast
Stayed 10 nights in Apr 2024

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Mar 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location. Will stay here again!
Stayed 1 night in Mar 2024

6/10 Okay

Rie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The sheet on the pull-out bed had a stain on it. Yuck!

10/10 Excellent

Leismy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to know the city
Stayed 7 nights in Mar 2024

10/10 Excellent

shirisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights..would stay again...
Stayed 3 nights in Mar 2024

10/10 Excellent

Laura

Travelled with family
Great stay! Would definitely stay here again!
Stayed 2 nights in Mar 2024

8/10 Good

shalom, thornhill

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was cooperative. Breakfast buffet was beyond expectations. Lobby had lots of space to sit around and liked the 24 hr coffeee bar
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good-sized rooms for Manhattan. About 5 minutes to Times Square. Great obs deck on 22. Very clean. Very convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

Yesenia

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Nice stay
Stayed 2 nights in Mar 2024

8/10 Good

Saman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Hilary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from Penn Station and all of the NYC attractions. Nice to have refreshments provided in the evening and breakfast was good in the morning.
Stayed 2 nights in Mar 2024

10/10 Excellent

clark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & helpful staff. Modern room. Very spacious for NYC
Stayed 1 night in Jan 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Geoff

Travelled with partner
We were unable to check In until around 500pm having arrived at the hotel around 200pm
Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast included, nice sized renovated room and friendly staff. Close to several attractions and subway
Stayed 3 nights in Mar 2024

10/10 Excellent

Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food. And clean
Stayed 1 night in Mar 2024

8/10 Good

Meagan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was a nice add on
Stayed 2 nights in Mar 2024

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Claudia, Miamif

Stayed 3 nights in Feb 2024

10/10 Excellent

Karim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, efficient staff, great breakfast, clean rooms and bathrooms, fast elevators, parking guarage close by, a lot of restaurant nearby, close to penn station if coming by train, and close to the bus terminals if coming by bus !
Stayed 1 night in Mar 2024

10/10 Excellent

Chantelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. They were very helpful. It isn't brand new but has been kept in good condition. Our room was very comfortable and perfect for our stay. It is close to mid town, theatres, subway locations and plenty of dining options nearby.
Stayed 7 nights in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location that was within walking distance to train station and Times Square.
Stayed 2 nights in Feb 2024

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is walking distance for times square
Stayed 4 nights in Feb 2024

6/10 Okay

carmela

Travelled with partner
Liked: Staff & service
The room was nice an spacious. I think the rooms need some love. The pillows are terrible and the mattress was not comfortable and was squeaky. The TV did not work properly. Channel kept freezing. I will be back cause the location is great.
Stayed 2 nights in Feb 2024

8/10 Good

Douglas J

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Rooms good size, clean and comfortable. Breakfast was not so good . Very few tables for the amount of rooms at the hotel and was abit rushed and not enjoyable. Food was borderline
Stayed 4 nights in Feb 2024