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Reviews of Hilton Garden Inn New York Times Square North

4 out of 5
Hilton Garden Inn New York Times Square North
30 W 46th St, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 1093 out of 1990 reviews" "
Rating 8 - Good. 531 out of 1990 reviews" "
Rating 6 - Okay. 200 out of 1990 reviews" "
Rating 4 - Poor. 76 out of 1990 reviews" "
Rating 2 - Terrible. 90 out of 1990 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent!! And great walk to theater district!!
Stayed 2 nights in May 2024

2/10 Terrible

Shovon, Toronto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel cancelled our reservation without any communication because we are pate for our check in and went after 12am. They did not provide another room as well as they charged a penalty for not showing up. The receptionist behaviour was extremely rude and he was not helpful at all. I would suggest travellers to avoid this hotel. I have stayed at Hilton in multiple cities and locations, but this particular branch is not up to the Hilton standard.
Stayed 3 nights in May 2024

4/10 Poor

Mehrdad

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Camie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very convenient to anywhere we wanted to go. The area around the property was dirty and noisy, but it looked like everywhere else in NYC. The facility and staff were excellent, though.
Stayed 5 nights in May 2024

10/10 Excellent

DENISE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay
Stayed 3 nights in May 2024

8/10 Good

Nha Rae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient but quite noisy at night because it’s near timesquare
Stayed 4 nights in May 2024

10/10 Excellent

Molli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! Each day our bed was made and we had fresh towels when we came back to the hotel from our outings.
Stayed 2 nights in May 2024

6/10 Okay

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
I was out all day and didn’t clean my room and then told me they were short staffed. NMP
Stayed 3 nights in May 2024

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I paid $500 for a room as big as a postage stamp. They were supposed to have room service. They did not have room service. I had to order the stuff myself and go downstairs and get it. It was very overpriced and I wouldn’t recommend it.
Stayed 1 night in May 2024

10/10 Excellent

Larry

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remote control of the tv need new batteries
Stayed 1 night in May 2024

10/10 Excellent

Roger Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in very good condition, the service quality from the staff is great, the water pressure of the shower is refreshingly strong and the location is convenient — two blocks from Times Square and a block from the subway station. Also, the pizza place across the street serves great pizza.
Stayed 3 nights in May 2024

8/10 Good

Lindsay

Liked: Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect location to get to Times Square and the theatre.
Stayed 1 night in May 2024

10/10 Excellent

Sylvain

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Apr 2024

6/10 Okay

Madison

Stayed 2 nights in Mar 2024

8/10 Good

Alexandria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient location, friendly and professional staff.
Stayed 3 nights in May 2024

8/10 Good

Mickael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to numerous sights and plenty dining options. Staff was accommodatng and our request was handled immediately. Rooms are clean with amemities as coffee maker, moni fridge and microwave. Alsp complementary coffee offered in the lobby in the morning. I would definitely stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in May 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Alexey

Stayed 2 nights in May 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great!
Stayed 4 nights in May 2024

8/10 Good

Susan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a parking garage right next store. They allowed dogs in the hotel. All was great!
Stayed 2 nights in May 2024

10/10 Excellent

Kenneth R

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, no complaints!
Stayed 2 nights in May 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Will become my go-to hotel when I'm in New York City!
Stayed 3 nights in Feb 2024

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very kind and helpful.
Stayed 2 nights in Apr 2024

8/10 Good

Ying-Ji

Liked: Cleanliness, staff & service
The location is good in Time Square, close to Broadway and public transportation. It offers free coffee and hot cocoa which are great in early May. The hotel is outdated, the rooms are small and the restroom fan not working.
Stayed 2 nights in May 2024

10/10 Excellent

Ariel

Travelled with family
Liked: Staff & service, amenities
The balcony room will not be ready on time ever so don’t hold your breath.
Stayed 1 night in Apr 2024

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good location
Stayed 3 nights in May 2024

10/10 Excellent

Ana Celicia

Liked: Staff & service, amenities, property conditions & facilities
Location is great . Safe and clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel
Stayed 1 night in Feb 2024

6/10 Okay

Josefa, Foxboro

Travelled with family and small children
Space was tight for a two double-bed room. There was old food left in the fridge from previous guest. I had to call the front desk twice for towels. There was not enough soap and no toothpaste and toothbrush provided.
Stayed 1 night in Apr 2024

10/10 Excellent

Vanessa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to get around and just walk to all the touristy areas. Very clean and nice staff.
Stayed 1 night in Apr 2024

10/10 Excellent

GLORIA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for families, nice and quiet area near time square
Stayed 1 night in Apr 2024

10/10 Excellent

Tunay, Istanbul

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Apr 2024

6/10 Okay

marquita

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
We had a room that was adjoining to someone else’s room and they kept us up all night with noise of sexual activity all night. They sounded as if they were in our room and opening and closing the doors sounded as if they were coming into our room. It was very disruptive.
Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

JENNIFER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location. Will be staying here again!
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, plus clean, fresh, and updated rooms with style.
Stayed 1 night in Apr 2024

10/10 Excellent

Wanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The size of my room was spacious compared to other NY hotels I've stayed in. The bathroom was updated and spacious as well. The bed was very comfortable.
Stayed 2 nights in Apr 2024

6/10 Okay

Treadwell

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The staff were excellent; however, the service for cleaning was poor. We were out all day only to return to an uncleaned room. Maid came after 6:00 p.m. on both nights to ask if we wanted the room cleaned. I found that unacceptable. I live on an Island and maid service is finished just after 3:00 p.m.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared to other hotels in the area, the room was much bigger. The room was also very clean. The only "complaint" is that there was not enough staff at check-in and we had to wait a while before being able to get to our room.
Stayed 1 night in Apr 2024

8/10 Good

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again at this location!
Stayed 2 nights in Apr 2024

8/10 Good

QUN, San Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You could hear all background noises from surrounding area, better window and wall soundproofing could make my experience much much better, esp. when there was couples next door fighting at 3-4am ! I was waked up and scared, called front desk twice, and not able to back in sleep for 3 hours.
Stayed 3 nights in Apr 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and closeness to shopping entertainment & dinning
Stayed 1 night in Apr 2024

10/10 Excellent

Carol, Elbridge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were very happy with every aspect of this hotel. Excellent value for the location, super clean, updated modern and comfortable room, staff at check-in was exceptional!
Stayed 2 nights in Apr 2024