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Rating 10 - Excellent. 253 out of 337 reviews" "
10 - Excellent
253
Rating 8 - Good. 65 out of 337 reviews" "
8 - Good
65
Rating 6 - Okay. 12 out of 337 reviews" "
6 - Okay
12
Rating 4 - Poor. 4 out of 337 reviews" "
4 - Poor
4
Rating 2 - Terrible. 3 out of 337 reviews" "
2 - Terrible
3
9.6/10
Cleanliness
9.4/10
Staff & service
8.6/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Daniel
Business traveller, Travelled with group
12 May 2024
Liked: Cleanliness, staff & service
The staff were exceptional!!! So friendly and sooooo helpful.
I think this is a good deal for Manhattan. It's expensive, but so is everything else, and if you can paying a bit more for this is totally worth it. The drop in quality when choosing the somewhat cheaper but ok options. like Hampton Inn etc. etc. is significant. This is a very nice hotel with excellent staff.
We had a great stay at this very nice hotel. It was two blocks south of Central Park and two blocks from the train station where we met our kids who live in NYC. We were able to navigate around NYC very easily from this location. Much quieter than staying in Times Square. We would definately stay here again in the future!
A real gem! The rooms are very spacious and well appointed. The staff is super friendly and helpul. The rooms are quiet and the location is very central to Manhattan.
My favourite place to stay. Great sized rooms, elegant modern style and scrupulously well kept and clean. The best of all was the friendliest and kindest staff in NYC.
The staff was friendly, welcoming, helpful and treated us like family. The location was convenient and walkable to the subway with many restaurants and shops around.
For the price, it’s hard to complain about this property and you are getting maybe more than you pay for. While there is no restaurant or bar or real lobby to speak of, the rooms are large, clean, and it is in a great location on my opinion.
Super amazing until the end. Loved the hotel, staff and spacious rooms. Recommended it to others I know in NY but keep in mind they have an extremely rare check out policy. 10 AM check out time which is something I’ve never heard of and they were calling my room at 10:04 and knocking on my door at 10:14. They should mention this when you check in and seemed excessive considering I was there for 7 nights. Then when I came back to get my bags the guys let me carry them outside to the car. Sad when an incredible stay ends on a not so positive note.
This hotel is in a great location. A couple minutes walk to Central Park. Walkable to Guggenheim Museum, Broadway, Empire State, USS Intrepid, MoMA, The Met. Great food options near the hotel. The room we had was quiet and nicely decorated, and immaculately clean. I recommend this hotel.
Room was excellent, clean and hospitable. Staff was friendly, felt very welcomed. All needs were attended to in a friendly manner. Was first time in New York, yet one of our best hotel stays.
The hotel was in a great location, walking distance to everything we wanted to do. Staff were friendly and helpful, our room was fantastic! We loved every minute of our stay. Thank you!
Anthony greeted me with a smile and quickly checked me in and he even recommended me speaking to Bruno for dining recommendations. Everyone during my stay was friendly and courteous.
Prime location, large room sizes.
I also left some clothes in the room and the staff are kind enough to arrange shipping to return them to me in the UK.
Great staff.
Excellent advice from staff on how to get about NYC - they really took time to help us out.
Hotel is well situated and our room was very comfortable. Housekeeping staff very helpful and friendly.