Reception

Reviews of Courtyard by Marriott New York Manhattan/Times Square

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 530 out of 1006 reviews" "
Rating 8 - Good. 310 out of 1006 reviews" "
Rating 6 - Okay. 94 out of 1006 reviews" "
Rating 4 - Poor. 47 out of 1006 reviews" "
Rating 2 - Terrible. 25 out of 1006 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very helpful.
Stayed 3 nights in Apr 2024
Response from Senior Operations Manager on 29 Apr 2024
Dear Brooke, Thank you for sharing your wonderful experience at the Courtyard New York Manhattan/Times Square during your recent stay. We take pride in the genuine hospitality and level of service provided by our associates. It always brings us joy to see their efforts recognized and when guests share how welcome they felt during their stay. Reviews like yours reinforce the high standards we aim to meet for every guest. We appreciate you visiting our hotel and hope to welcome you again the next time that you are in New York. Sincerely,Jessenia Rodriguez Senior Operations Manager

6/10 Okay

Christina

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Small rooms
Stayed 1 night in Apr 2024
Response from Senior Operations Manager on 29 Apr 2024
Dear Christina, Thank you for taking the time to share your feedback with us. We always aim to provide every guest with the excellent experience expected of us; however, we are sorry for not meeting your expectations regarding the size of the room. Apart from this, we hope the rest of your stay was pleasant, and we hope to welcome you back.Sincerely,Jessenia Rodriguez Senior Operations Manager

6/10 Okay

Lilian

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Senior Operations Manager on 26 Apr 2024
Dear Lilian, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Dolores

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was phenomenal.
Stayed 1 night in Apr 2024
Response from Senior Operations Manager on 25 Apr 2024
Dear Dolores, We are flattered by your generous review. It is very kind of you to recognize our devoted staff for their hospitable service. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. Thank you for choosing Courtyard New York Manhattan/Times Square; we look forward to your next visit.Sincerely,Jessenia Rodriguez Senior Operations Manager

6/10 Okay

Saiid

Travelled with family
Disliked: Amenities
i expected the parking expense to be born by the hotel. needs to make it clear at check ins that there is a parking fee
Stayed 1 night in Apr 2024
Response from Senior Operations Manager on 21 Apr 2024
Dear Saiid, Thank you for staying with us and reviewing your experience. We never intend to disappoint; therefore, we regret not meeting your expectations regarding our parking fees. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Lorne

Stayed 2 nights in Apr 2024
Response from Senior Operations Manager on 18 Apr 2024
Dear Lorne, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Courtyard New York Manhattan/Times Square. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a short stay
Stayed 1 night in Apr 2024
Response from Senior Operations Manager on 11 Apr 2024
Dear Isaac, Thank you for choosing Courtyard New York Manhattan/Times Square and for your excellent review. We are glad to know that our hotel was suitable for your short stay. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Jessenia Rodriguez Senior Operations Manager

4/10 Poor

Eric

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff un poco rudo a la hora de presentarle una oportunidad.
Stayed 1 night in Apr 2024
Response from Senior Operations Manager on 9 Apr 2024
Dear Eric, Thank you for sharing your review regarding your recent stay at our hotel. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 Good

Dyana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms weren't great, but who goes to NY to be in their room. The staff was amazing and location was perfect.
Stayed 5 nights in Mar 2024
Response from Senior Operations Manager on 3 Apr 2024
Dear Dyana, Thank you for writing such a kind review about your time at Courtyard New York Manhattan/Times Square. We are thrilled to read that our staff made your stay enjoyable and that you appreciated our hotel's prime location. We understand the importance of a comfortable room, and we apologize for any inconvenience you experienced. Your feedback is valuable, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 Good

Juan, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Close metro station. Quiet although close to Time Square. Standard size room. Comfortable bed.
Stayed 5 nights in Mar 2024
Response from Senior Operations Manager on 3 Apr 2024
Dear Juan, Thank you for the terrific review and for sharing it with others. We are delighted to read that you enjoyed your stay with us and loved our close proximity to the metro station, as well as the comfort of our beds. It's our goal to provide a welcoming and relaxing environment for our guests, and we're glad we could make that happen for you. Thank you for choosing Courtyard New York Manhattan/Times Square. We hope to have the opportunity to welcome you again for a future stay. Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Senior Operations Manager on 1 Apr 2024
Dear Mary, We are delighted you enjoyed your stay at Courtyard New York Manhattan/Times Square. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to our area.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly, welcoming staff. Always wished us a great day or a friendly “welcome back” at the end of the day. Hotel was spotless. Our room was cleaned every day. Very convenient location - steps away from Times Square and Broadway. Would totally stay again!
Stayed 4 nights in Mar 2024
Response from Senior Operations Manager on 31 Mar 2024
Dear Lorraine, Thank you for choosing to stay with us and for taking the time to write such a glowing review. We're delighted that our friendly and welcoming staff made your stay memorable and that you found our hotel spotless and conveniently located near Times Square and Broadway. Providing exceptional service and ensuring a clean and comfortable environment for our guests are our top priorities, and we're glad our efforts paid off. It was a pleasure having you as our guest, and we hope to see you again soon at Courtyard New York Manhattan/Times Square.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is clean, convenient, and walkable to time square
Stayed 2 nights in Mar 2024
Response from Senior Operations Manager on 29 Mar 2024
Dear Steven, Thank you for your kind words about our hotel. We are thrilled to read that you enjoyed your stay with us and appreciate you for highlighting our clean accommodation and the convenience of being close to Times Square. We strive to provide a comfortable and enjoyable experience for all our guests, and we're delighted that this was your experience. We hope to welcome you back to Courtyard New York Manhattan/Times Square again soon for another wonderful stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in midtown!
Stayed 8 nights in Mar 2024
Response from Senior Operations Manager on 25 Mar 2024
Dear David, Thank you for choosing Courtyard New York Manhattan/Times Square and for highlighting our convenient location in your review. We are delighted to know that your stay with us was pleasurable, and we look forward to welcoming you back for another exceptional experience.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Rahul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff, walking distance to all popular spots
Stayed 4 nights in Mar 2024
Response from Senior Operations Manager on 19 Mar 2024
Dear Rahul, Thank you for your feedback! We're delighted that you found our staff hospitable and enjoyed the convenient location within walking distance of popular spots. We take pride in guests' satisfaction and are thrilled you had a pleasant stay. It was a pleasure having you as our guest, and we look forward to welcoming you back to Courtyard New York Manhattan/Times Square again soon for another enjoyable stay!Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 Good

Devon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location near Time Square. Rooms are decent sized and the rates are good. The breakfast is not worth upgrading to pay for.
Stayed 1 night in Mar 2024
Response from Senior Operations Manager on 15 Mar 2024
Dear Devon, Thank you for sharing your experience with us! We're thrilled you enjoyed our prime location near Times Square and found our room rates to be reasonable. Your feedback regarding breakfast is valuable, and we apologize if it did not meet your expectations. We'll share this with the appropriate individuals to improve our offerings. We hope to have the pleasure of welcoming you back to Courtyard New York Manhattan/Times Square for another enjoyable stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Margit, San Diego

Travelled with family
Liked: Cleanliness, staff & service
You have incredible staff!! All were so polite and full of hospitality. Your property though is tired and needs some love. A FFE spruce up would go a long ways.
Stayed 1 night in Mar 2024
Response from Senior Operations Manager on 12 Mar 2024
Dear Margit, Thank you for staying at Courtyard New York Manhattan/Times Square and for posting this wonderful review. We're thrilled to read that our team's politeness and hospitality left a positive impression on you. Your feedback regarding the property is valuable, and we will work on enhancing the overall experience for our guests. We loved having you as our guest, and we hope to see you in the near future.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Miste

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of Empire State Building from our 21st floor room. Only complaint would be that we could not adjust the thermostat in our room. It was a little warm so staff supplied us with a fan which helped a little.
Stayed 4 nights in Mar 2024
Response from Senior Operations Manager on 11 Mar 2024
Dear Miste, Thank you for reviewing your stay at Courtyard New York Manhattan/Times Square. We are pleased to read that you enjoyed your overall stay, and the incredible view of the Empire State Building from your room added to your enjoyment. However, we regret your issues with the thermostat in our room. We have taken note of your observations and will share this feedback with the appropriate individuals so we can improve going forward. We appreciate you being our guest and hope to have another opportunity to welcome you back soon. Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Senior Operations Manager on 10 Mar 2024
Dear Roberto, We appreciate you leaving your excellent rating of your stay at Courtyard New York Manhattan/Times Square. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Amanda, Columbus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so welcoming and helpful! The bartender went above and beyond when I asked for a couple things for the room. Beds were comfy. Would absolutely stay here again.
Stayed 3 nights in Feb 2024
Response from Senior Operations Manager on 8 Mar 2024
Dear Amanda, Thank you for choosing Courtyard New York Manhattan/Times Square and sharing your positive experience. We're thrilled to read that our staff's welcoming and helpful demeanor and the excellent service from our bartender contributed to a positive experience. It's also great to know you found the beds comfortable and that you would consider staying with us again. We look forward to welcoming you back for another enjoyable stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Dawn

Liked: Property conditions & facilities
Staff was very friendly and informative. Great Location to most things zi was here to do.
Stayed 3 nights in Mar 2024
Response from Senior Operations Manager on 8 Mar 2024
Dear Dawn, Thank you for being our guest and for your kind words! We're delighted to read that our friendly and informative staff made your stay enjoyable. It's also great to know that our location was convenient for your planned activities. We look forward to welcoming you back to Courtyard New York Manhattan/Times Square for another great experience.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

RENE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location from the property was very convenient since it was blocks away from several touristic places. Service from all the staff was very pleasant and very helpful when asking for directions and other things that asked for. the room was always clean from top to bottom. Felt very secure going to the area located.
Stayed 5 nights in Jan 2024
Response from Senior Operations Manager on 7 Mar 2024
Dear RENE, Thank you for your fantastic review about your stay at Courtyard New York Manhattan/Times Square. We are delighted to read that you had such a wonderful experience, from our convenient location to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest. It's also great to know that your room was consistently clean and that you felt secure. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 Good

TOMASZ

Stayed 3 nights in Mar 2024
Response from Senior Operations Manager on 27 Mar 2024
Dear TOMASZ, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to know that you had an enjoyable stay at Courtyard New York Manhattan/Times Square. We'd love to host you again someday for another great visit.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 Good

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an excellent location and is very walkable to area attractions. It is totally acceptable and our stay here was good. Our room was adequate. We did find someone else’s dirty socks in our room and our air conditioning didn’t work. It got really stuffy in our room so we had to open our window for some fresh air. Also, the shower configuration is a little weird and we got water on the floor. The shower head points straight at the glass door. Anyway, it was not a bad stay at all. Just a few little things. We felt safe here and it was a perfect location for us. The price was also reasonable for the location.
Stayed 4 nights in Mar 2024
Response from Senior Operations Manager on 7 Mar 2024
Dear Rose, Thank you for being our guest and for sharing your experience with fellow travelers. We're pleased to read that you had a great stay overall and found our hotel's location convenient. However, we apologize for the cleanliness and maintenance concerns with the room. Your comments are important to us, and we will address these matters to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 Good

Jennifer

Travelled with family, Travelled with group
Liked: Staff & service, amenities
The hotel was what we needed it to be, a safe and clean place to sleep. The rooms are rather run down, you can tell just from alot of use, however they were updating other parts of the hotel and some like the lobby area already seemed done so I would guess the rooms will get a refresh at some point too.
Stayed 4 nights in Mar 2024
Response from Senior Operations Manager on 6 Mar 2024
Dear Jennifer, Thank you for choosing Courtyard New York Manhattan/Times Square and sharing your feedback. We're thrilled to read that we served our purpose as a safe and clean place to sleep. Your understanding of our ongoing updates is appreciated, and we value your insights. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Jessenia Rodriguez Senior Operations Manager

2/10 Terrible

Connie

Stayed 3 nights in Mar 2024
Response from Senior Operations Manager on 25 Mar 2024
Dear Connie, Thank you for leaving a rating regarding your stay with us. Our staff strives to ensure an exceptional experience for each guest; therefore, we want to extend our sincerest apologies for not meeting these expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Leidy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for the weekend with my two kids. The room was very clean even though the hotel is being remodeled. Every staff me member that we encounter was very polite and helpful. Check in and out was super easy. Our room was supposed to be ready by 3pm but we were able to check in early at 1pm so that was great. The hotel is in a great area down the street from Bryant park and around the corner from Times Square. Sub stop also at the corner of the street. Just overall very convenient location.
Stayed 2 nights in Feb 2024
Response from Senior Operations Manager on 2 Mar 2024
Dear Leidy, It was a pleasure having you as our guest at Courtyard New York Manhattan/Times Square for your recent weekend getaway. It's great to hear you and your kids enjoyed your stay and that our excellent location to Bryant Park and around the corner from Times Square, clean rooms, and friendly service met all your expectations! We are glad you enjoyed the early check-in. It will be a pleasure to share your lovely feedback with our team. We look forward to welcoming you again the next time you are in the area. Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Marcos Roger Santos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Response from Senior Operations Manager on 1 Mar 2024
Dear Marcos Roger Santos, Thank you for choosing Courtyard New York Manhattan/Times Square and sharing your review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

James, Bainbridge Islande

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was friendly and so helpful. Especially Mr.Miguel at front was awesome!! Thank you
Stayed 3 nights in Feb 2024
Response from Senior Operations Manager on 1 Mar 2024
Dear James, Thank you for choosing Courtyard New York Manhattan/Times Square and taking the time to share your review. It's so nice to know we meet your expectations. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our associates, especially Miguel. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with the team to let them know their efforts are appreciated. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was exceptional. The location is perfect with easy access to Times Square.
Stayed 2 nights in Feb 2024
Response from Senior Operations Manager on 1 Mar 2024
Dear Wanda, Thank you for writing such a lovely review about your recent stay at the Courtyard New York Manhattan/Times Square. We're thrilled to read that you found our staff exceptional and enjoyed the convenience of our location with easy access to Times Square. It is always gratifying to receive praise for exceeding expectations, and we are glad you had a pleasant stay. Thank you again for your review. We look forward to your next visit!   Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Response from Senior Operations Manager on 28 Feb 2024
Dear Alicia, We are happy you chose Courtyard New York Manhattan/Times Square for your recent visit to New York City. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check on was fast. The receptionist Anna was very polite. She saw that my birthday was the following day and arranged to have a birthday cake sent to my room. That was going above and beyond. Thank you Anna for making my day extra special. The location was close to everything. House keeping staff was courteous. The only downside was that my view was obscured by the building next door. Every thing else was great.
Stayed 3 nights in Feb 2024
Response from Senior Operations Manager on 27 Feb 2024
Dear Janette, We're thrilled to read about your positive experience with us! It's heartening to know that our staff made your stay enjoyable and that you appreciated how Anna went above and beyond to make your birthday special with a surprise cake. We're also delighted you found our location convenient and could provide a smooth check-in. We regret that you could not enjoy the view during this stay, and we will look into ways to enhance the guest experience in that aspect. We loved having you as our guest, and we can't wait to welcome you back to Courtyard New York Manhattan/Times Square for another memorable stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Ahmed, MIAMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of scaffolding and construction going on
Stayed 6 nights in Feb 2024
Response from Senior Operations Manager on 26 Feb 2024
Dear Ahmed, Thank you for being our guest at Courtyard New York Manhattan/Times Square. We're pleased to know that you enjoyed your overall experience with us. However, we apologize for any inconvenience caused by the ongoing construction and scaffolding. Your understanding is valued, and we're glad it didn't significantly impact your experience. We look forward to welcoming you back for an even more delightful experience once our enhancements are complete. Sincerely,Jessenia Rodriguez Senior Operations Manager

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property conditions were ok. They are remodeling so entrance is set back. Beds are very uncomfortable but space is clean. Good location for all the fun.
Stayed 2 nights in Feb 2024
Response from Senior Operations Manager on 26 Feb 2024
Dear Jessica, Thank you for sharing your experience with us. We appreciate your positive remarks about our property's cleanliness and convenient location. However, we apologize for any inconvenience caused by the ongoing remodeling and the discomfort with the beds. Your feedback is invaluable, and we will address these issues promptly to improve our overall guest experience and minimize the impact of our current situation on our valued guests. We hope to welcome you back in the future, providing an even more enjoyable stay as we continue to enhance our facilities. Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love it!
Stayed 1 night in Feb 2024
Response from Senior Operations Manager on 26 Feb 2024
Dear Barbara, Thank you for choosing Courtyard New York Manhattan/Times Square and for your excellent review. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to welcoming you back for another exceptional stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Marie-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Senior Operations Manager on 26 Feb 2024
Dear Marie-Lynn, Thank you for the generous rating for Courtyard New York Manhattan/Times Square! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location
Stayed 2 nights in Feb 2024
Response from Senior Operations Manager on 25 Feb 2024
Dear Gloria, Thank you for choosing Courtyard New York Manhattan/Times Square and taking the time to share your review. We're thrilled to have provided you with an exceptional experience and glad that you enjoyed the convenience of our location. It was a pleasure to host you, and we hope to be your hotel of choice when your plans bring you back to New York City.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 Good

Brynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
easy and close to everything
Stayed 1 night in Feb 2024
Response from Senior Operations Manager on 25 Feb 2024
Dear Brynn, Thank you for choosing Courtyard New York Manhattan/Times Square and for your review! We're thrilled to read that you had an enjoyable stay and found our location convenient. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another fantastic experience. Safe travels!Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Senior Operations Manager on 25 Feb 2024
Dear Robert, We are happy you chose Courtyard New York Manhattan/Times Square for your recent visit to New York City. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Senior Operations Manager on 25 Feb 2024
Dear Ellie, We are delighted you enjoyed your stay at Courtyard New York Manhattan/Times Square. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to New York City.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Sandra, Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to times square. Very walkable, lots of dining options availabe. We will definitely come again next time.
Stayed 1 night in Feb 2024
Response from Jessenia Rodriguez Senior Operations Manager on 23 Feb 2024
Dear Sandra, Thank you for your recent review of your stay at the Courtyard New York Manhattan/Times Square. We are thrilled that you had such a pleasant visit and love knowing you will return. We appreciate your comments about our excellent location. We are within minutes of the subway station, less than a five-minute walk from Times Square, and only two blocks from Bryant Park. As you mentioned, there are many excellent restaurant choices outside our door! Thank you again for taking the time to share your wonderful experience.We look forward to your next visit!Sincerely,Jessenia RodriguezSenior Operations Manager

10/10 Excellent

Toby

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay right near Times Square. Rooms are perfect to rest or sleep but if you’re in NYC you probably don’t plan to spend a ton of time in the hotel. Staff was great!
Stayed 6 nights in Feb 2024
Response from Jessenia Rodriguez Senior Operations Manager on 23 Feb 2024
Dear Toby, Thank you for selecting the Courtyard New York Manhattan/Times Square for your recent visit and sharing your comments online. Our team was delighted to learn that you enjoyed our comfortable accommodations, excellent location, and friendly hospitality.Thank you for being our guest, and we look forward to seeing you in the future!Sincerely,Jessenia RodriguezSenior Operations Manager

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
The shower door was permanently half open, and could not be adjusted. The hotel should replace these doors.
Stayed 3 nights in Feb 2024
Response from Senior Operations Manager on 21 Feb 2024
Dear Damian, Thank you for choosing the Courtyard New York Manhattan/Times Square for your recent visit to New York City. We are sorry for the difficulties you faced with the shower door. Your concern will be shared with the appropriate individuals to ensure a more comfortable experience for our guests. Apart from this instance, we hope the rest of your stay was pleasant. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that this is in the theatre district of Manhattan and close to Bryant Park !
Stayed 2 nights in Feb 2024
Response from Jessenia Rodriguez Senior Operations Manager on 20 Feb 2024
Dear Tamara, Thank you for your recent review of your stay at the Courtyard New York Manhattan/Times Square. We are thrilled that you had such a pleasant visit. We appreciate your comments about our excellent location within a five-minute walk from Times Square and only two blocks from Bryant Park. Thank you again for taking the time to share your wonderful experience.We look forward to your next visit!Sincerely,Jessenia RodriguezSenior Operations Manager

6/10 Okay

Garret

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Some mold in the shower.
Stayed 1 night in Feb 2024
Response from Jessenia Rodriguez Senior Operations Manager on 12 Feb 2024
Dear Garret, Thank you for choosing us for your recent stay and also for sharing your concerns. We are sorry to learn about the cleanliness issues you encountered in the bathroom. We will certainly follow up with our respective team to address this concern. We value your comments and hope to welcome you back soon.Sincerely,Jessenia RodriguezSenior Operations Manager

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, great location and the staff was amazing! I would highly recommend for travelers going to times Square
Stayed 2 nights in Feb 2024
Response from Jessenia Rodriguez Senior Operations Manager on 12 Feb 2024
Dear Julie, Thank you for writing such a lovely review about your recent Courtyard New York Manhattan/Times Square stay. We are pleased that you enjoyed our clean property, fantastic location, and our staff's exceptional service. We will share your wonderful comments with our team, and we are grateful to you for recommending us to fellow travelers!We appreciate you choosing our hotel for your visit to New York City and look forward to welcoming you back soon.Sincerely,Jessenia RodriguezSenior Operations Manager

10/10 Excellent

Caitlin

Stayed 1 night in Feb 2024
Response from Senior Operations Manager on 21 Mar 2024
Dear Caitlin, We are pleased you had a pleasant stay at Courtyard New York Manhattan/Times Square, and we appreciate the kind rating. It was a pleasure having you as our guest, and we hope to see you again on your next visit to New York City.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 Excellent

Blanca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great 4 minutes walk to Times Square, the staff was friendly but specially Gabriel, what a wonderful breath of fresh air, friendly, professional, charismatic Gabriel made our stay 100 times better
Stayed 1 night in Feb 2024
Response from Jessenia Rodriguez Senior Operations Manager on 8 Feb 2024
Dear Blanca, Thank you for your remarks regarding your stay at the Courtyard New York Manhattan/Times Square. We are thrilled that you had such a pleasant visit and appreciate your comments about our excellent location less than a five-minute walk from Times Square. We are happy that we exceeded your expectations and that Gabriel went over and above your expectations. Please be assured that we will pass along your compliments to them personally. We appreciate your business and look forward to seeing you on your next visit to the area.Sincerely,Jessenia RodriguezSenior Operations Manager

10/10 Excellent

Juan Santiago

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Super friendly and helpful staff. Rooms are pretty normal, kind of old school, with all things you might need. The room was clean and all areas as well. Location was excelente.
Stayed 3 nights in Feb 2024
Response from Jessenia Rodriguez Senior Operations Manager on 6 Feb 2024
Dear Juan Santiago, Thank you for writing such a lovely review about your recent Courtyard New York Manhattan/Times Square stay. We are pleased that you enjoyed our property's cleanliness and excellent location and our staff's exceptional service. Your wonderful comments will be shared with our team! We appreciate your observations regarding the condition of our accommodations, which is of utmost importance to us.Thank you again for choosing our hotel for your visit to New York City, and we look forward to welcoming you back soon.Sincerely,Jessenia RodriguezSenior Operations Manager

6/10 Okay

Arisabel

Travelled with family and small children
Liked: Cleanliness
Most of the staff was very nice, but I had a horrible experience checking out with a very rude staff member. Thankfully corporate and management helped.
Stayed 1 night in Feb 2024
Response from Senior Operations Manager on 11 Feb 2024
Dear Arisabel, Thank you for taking the time to share a review of your recent visit. We are sorry for the difficulty you had with our service during checkout. We genuinely care about each guest who comes through our doors; therefore, we apologize that this was not what you experienced. Please be assured we will address this adequately. Thank you for appreciating the positive experience with other hotel staff. We look forward to welcoming you again to provide you with the flawless stay we are known for delivering.Sincerely,Jessenia Rodriguez Senior Operations Manager