"This was a very disappointing hotel experience.
We had no hot water in the morning on consecutive days, which made it difficult for my family to get ready. Hot water is a basic hotel amenity, especially during normal morning hours.
I tried contacting the front desk multiple times, but no one answered. I also went downstairs and could not find anyone available at the desk. After waiting for an extended period, I still was not able to speak with anyone.
When I raised the issue later, I was told the lack of hot water may have been because many guests were showering at the same time, and I was advised to shower at night instead. Guests should not have to change their shower schedule because a hotel cannot provide reliable hot water.
Our room was also not serviced, even though we did not display a “Do Not Disturb” sign. When I brought up these concerns, the response I received did not resolve the issue. I was told to speak with management later, but no clear availability or follow-up was provided.
I also contacted IHG guest relations and was told the matter had been reported, but I did not receive any follow-up or resolution from hotel management.
Overall, the lack of hot water, unavailable front desk support, missed room service, and absence of follow-up made this a poor stay. I would not stay here again or recommend this hotel."
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