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Reviews of Toledo Hotel

3 out of 5
Toledo Hotel
Via Montecalvario 15, Naples, NA

Reviews

8.2

Very good

Rating 10 - Excellent. 112 out of 299 reviews" "
Rating 8 - Good. 119 out of 299 reviews" "
Rating 6 - Okay. 47 out of 299 reviews" "
Rating 4 - Poor. 14 out of 299 reviews" "
Rating 2 - Terrible. 7 out of 299 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Catherine, Bellaire

Liked: Staff & service
Stayed 1 night in May 2024

4/10 Poor

Martin

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is a run-down and dated hotel in a very noisy area with loud music outside the window on a Friday night until 3 am in the morning. There was a kettle in the room but no cups or teabags, the air conditioning didn't work, the shower sprayed water everywhere but down, the shower cubicle was stained. All in all, I would only stay here as an absolute last resort. How it obtained a 3-star rating is completely beyond me.
Stayed 1 night in May 2024

8/10 Good

Jarrod

Travelled with family
Liked: Staff & service
Great staff!
Stayed 2 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from pino on 21 Mar 2024
Thanks so much.SalutiPino

8/10 Good

Abdelwahab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien situé. Personnel sympathique et à votre écoute. Établissement propre. Pettit déjeuné compris mais un peu simple.
Stayed 4 nights in Mar 2024
Response from pino on 3 Apr 2024
thank you

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was friendly staff and clean.
Stayed 3 nights in Jan 2024
Response from pino on 4 Feb 2024
Thank you so much

8/10 Good

Rita

Travelled with family
Liked: Staff & service
The staff was amazing, knowledgeable of their surroundings, and very helpful, the room was clean but it was very outdated, the paint was peeling off the walls, the sink was placed on a old piece of wood and when you use the shower it felt like you were going to fall on the floor below.
Stayed 1 night in Nov 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great!
Stayed 1 night in Oct 2023
Response from pino on 21 Oct 2023
Thank's so much.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go elsewhere
Old and dirty. Very noisy neighbourhood up to 3 A.M.
Stayed 1 night in Jul 2023

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quaint hotel in the midst of the spagnoli quarter….within distance of everything Great roof patio
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Very friendly staff, centrally located in the middle of everything: food, public transportation, shopping, laundry facilities. Room was cramped and very noisy from ally below until around 4 am each nite we were there. But we got to experience the real area.
Stayed 3 nights in May 2023

6/10 Okay

Ivana

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023

4/10 Poor

Lynn

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Naples short stay
Good location near the metro. Climate control was not working even though there was a ductless unit in the room. The room was clean, but dated. The stay was tolerable because the outdoor temperature was cool. I would not stay here when the weather is warmer.
Stayed 2 nights in Apr 2023

2/10 Terrible

Anthont

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

6/10 Okay

Derrick

Liked: Cleanliness
Stayed 3 nights in Sep 2022

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Staff was extremely friendly and location is unbeatable. We walked around and got to many great sights and tours.
Stayed 1 night in Sep 2022

4/10 Poor

Samuel

Stayed 1 night in Aug 2022

8/10 Good

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel on the whole was very good. Room was spacious lovely hot water and bed was clean and comfortable. However, I had to ask each day for tea bags and a cup. There was no water in the fridge and had to ask each night. There was only 1 plug point. The street outside was extremely noisy every night, shouting and singing until at least 2 am. The reception offered ear plugs which was thoughtful. Breakfast was help yourself continental but lovely hot croissants and plenty of choice of yoghurts cheese and ham. Coffee was great but unfortunately only 1 cup each, no refills offered. I would recommend Hotel Toledo for a short stay and the staff were friendly and helpful.
Stayed 5 nights in Feb 2022

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here!!!
This is a old dump that is filthy and not sanitized sheets were gross and the housekeeping through mu purse with mu wallet and passport. We had to go through their trash cans they wouldn't. Very Bad Place!!
Stayed 3 nights in Dec 2021

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
The hotel was pretty basic/no frills. The included breakfast was nice.
Stayed 1 night in Nov 2021
Response from Ciro on 3 Dec 2021
Thank you for your feedback. See you soon for the next trip to Naples! Best regards, Ciro

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from pino on 8 Jul 2021
Grazie

10/10 Excellent

Ann D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full of character - I’d stay again
Service was good and friendly. I arrived early and was able to check in, which was a bonus. The room was small but had a comfortable bed, a nice hot shower, decent air conditioning and good WiFi. The hotel looks tiny from outside but inside it’s like a labyrinth with lots of different rooms and lots of different floors and an outside terrace/restaurant area. It’s full of character. As a female solo traveller I was a little concerned if I would feel safe at night as this hotel is up a sidestreet but I need not have worried as it was very busy at all times It was a little noisy but not enough to prevent me from sleeping. I’d stay here again.
Stayed 1 night in Sep 2020
Response from Ciro, Reception on 1 Nov 2020
Thank you for the feedback! See you soon! Best regards, Ciro

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvelous little place. Not the fanciest but great staff with excellent advice on restaurants and Naples city center. Hotel was just meters from Metro and many great sites
Stayed 2 nights in Oct 2019
Response from Ciro, Reception on 13 Oct 2019
Thank you for the feedback, See you the next time as soon as possible! Best regards, Ciro

6/10 Okay

Victor

Travelled with family
Liked: Staff & service
Stayed 3 nights in Sep 2019
Response from pino on 2 Oct 2019
Merci pour votre avis

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. .
Stayed 2 nights in Sep 2019
Response from Ciro, Reception on 26 Sept 2019
Thank you for the feedback, we hope to see you soon one more time! Best regards, Ciro

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Excellent management and staff. Good location, convenient for travel to all parts.
Stayed 7 nights in Sep 2019
Response from pino on 21 Sept 2019
Thank you for your review. We need it to do better. Saluti Pino

4/10 Poor

Augie, Southington CT

Travelled with partner
Disliked: Amenities, property conditions & facilities
The ads and the reality where not the same. There was a bar but it hadn't operated in years, like no bartender, no glasses. The rooms needed a good cleaning, the floors in the room gritty. There was a bar out side the hotel that had a party every night. The streets are very small, the yelling went on until 12:00 midnight every night, about 80 people. Then the clean up until 1:30am. This hotel should have a 2 rating
Stayed 3 nights in Sep 2019
Response from Ciro, Reception on 18 Sept 2019
Thank you for the feedback, we will improve our service. Best regards, Ciro

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
10 min walk to the port , 10 min walking to the heart of the old town with markets an 1 min walk to the main shopping street , with excellent restaurants 1 min away would definitely stay heee again , oh and a welcome bottle of beer on arrival
Stayed 2 nights in Aug 2019
Response from Pino on 25 Aug 2019
Thanks.

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd Family
This Hotel is the epitome of Naples. This was my 1st visit to Naples and I could not have found a better place to stay. They made me feel like family right away and was readily available for any recommendations I was in need of. Can't beat location!! An excellent roof top patio to have breakfast as well as come back and unwind after a day of exploring. Reliable wi-fi....comfortable bed - great plumbing/water pressure. Will definitely stay here again!
Stayed 2 nights in Jul 2019
Response from pino on 28 Jul 2019
Thanks so much for the excellent review. We are expecting you for a next stay.

6/10 Okay

Noel

Liked: Cleanliness, staff & service, room comfort
Very central
Well situated hotel can be noisy at night room was short a few things but was soon rectified, staff very helpful with local knowledge overall cheap and cheery.
Stayed 4 nights in Jul 2019
Response from Ciro, Reception on 7 Aug 2019
Thank you for the feedback! See you the next time, Best regards, Ciro

10/10 Excellent

Declan

Stayed 1 night in Jul 2019
Response from Ciro, Reception on 28 Aug 2019
Thank you for the feedback! See you the next time, best regards. Ciro

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
The hotel was only few steps away from Toledo metro station. Very convenient as Toledo is right in the heart of Naples. The staff were friendly and accommodating. Special thanks to Pepe and Pino as they allowed my late check out on the day for a late flight. The room was clean and in reasonable size. I felt safe as a solo female traveller in the area.
Stayed 3 nights in Jul 2019
Response from Ciro, Reception on 10 Jul 2019
Thank you for the feedback! See you the next time, best regards. Ciro

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in great location. Staff very friendly. Hotel is a bit dated but is typical of Italian city.
Stayed 2 nights in Jul 2019
Response from Ciro, Reception on 9 Jul 2019
Thank you for the feedback! See you the next time! Best regards, Ciro

8/10 Good

Pat

Stayed 2 nights in Jun 2019
Response from Ciro, Reception on 23 Jul 2019
Thank you for the feedback! See you the next time, Best regards, Ciro

4/10 Poor

Kelly

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Ciro, Reception on 19 Jun 2019
Thank you for the feedback! See you the next time, we are improving our services. Best regards, Ciro

10/10 Excellent

Louis Philip

Liked: Cleanliness, staff & service, room comfort
Toledo Hotel
This small hotel is tucked away in a little via three short blocks from Via Toledo and its subway station. Via Toledo is a beautiful stroll with shops, cafes, and eateries down past the Galleria, the Palazzo Reale, Piazza Pebliscito, to Chiaia overlooking the Bay of Naples. The hotel is near to many restaurants. The staff is friendly and accommodating. A rooftop terrace is a perfect place to start the day with an Italian breakfast. Bed and bedding are comfortable. My room was perfect for a solo traveler with other more substantial rooms available. One drawback is the street noise. Happy hour and into the evening the nearby clubs attract a young crowd who, despite the muffling of substantial windows, are raucous. After all, Neapolitans are vivacious, a quality that you have to love. I was happy with my six-day stay.
Stayed 5 nights in Apr 2019
Response from Ciro, Reception on 14 May 2019
Thank you for the feedback! See you the next time! Best regards, Ciro

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Ciro, Reception on 14 May 2019
Thank you for the feedback! See you the next time! Best regards, Ciro

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location - right in the heart of the 'old' city! You do get a true feel for Naples night life - narrow vicos and cobbled roads.
Stayed 5 nights in Apr 2019
Response from Ciro, Reception on 15 Apr 2019
Thank you for your feedback! See you soon for the next time in Naples! Best regards, Ciro

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Ciro, Reception on 28 Mar 2019
Thank you for the feedback! We hope to see you again one more time, we will be happy to see you here! Best regards, Ciro

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was right in the middle of historic old town and steps from high end shopping. Staff was awesome.
Stayed 2 nights in Feb 2019
Response from Ciro, Reception on 3 Mar 2019
Thank you for your feedback, see you the next time! Best regards, Ciro

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great location with friendly and welcoming staff. The breakfast service is convenient and rich. There is a small problem related to noise from night parties in surrounding neighborhood.
Stayed 3 nights in Dec 2018
Response from pino on 1 Jan 2019
Thanks

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Beautiful outdoor terrace for breakfast and relaxation. Great location within walking distance to all major attractions. Would recommend
Stayed 1 night in Sep 2018
Response from Pino on 2 Oct 2018
Thank you

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Our favorite hotel on our Italy trip. Super nice and helpful staff. Great breakfast and rooftop seating. Best A/C we had all trip, super cold!
Stayed 2 nights in Aug 2018
Response from pino on 4 Sept 2018
thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very kind and helpful, and the roof top terrace was wonderful.
Stayed 5 nights in Aug 2018
Response from Ciro, Reception on 14 Aug 2018
Thank you for the review! See you soon and have you a nice evening! Best regards, Ciro

10/10 Excellent

MayteFellove, Tampa, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was perfect, breakfast was delicious. The host was amazing.
Stayed 2 nights in Jul 2018
Response from Ciro, Reception on 13 Aug 2018
Thank you for the review! See you soon! Best regards, Ciro

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
My second time here and it's just as quirky and wonderful as ever. Definitely the place to stay when you're in Naples. I wouldn't stay anywhere else. Superb location, love the breakfasts (and resident turtle) staff are great and the room is comfortable. Also has air con which is a bonus in the Europen summer. Thanks for another great stay Hotel Toledo!
Stayed 3 nights in Jul 2018
Response from Ciro, Reception on 28 Jul 2018
Thank you for the review! We hope to see you soon again one more time. Best regards from all team of Hotel Toledo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Heart of Naples
The family that runs this hotel is incredibly friendly and willing to help you with anything you need. The neighborhood is loud, lively, and has everything you need. From your window you can watch real everyday life in the heart of Naples.
Stayed 4 nights in Jul 2018
Response from Ciro, Reception on 24 Jul 2018
Thank you for the review, we hope to see you soon, and see you again one more time. Best regards, Ciro

6/10 Okay

Verified traveller

Liked: Staff & service
The room wasn't the cleanest and the wifi was spotty but the breakfast was great and the garden cafe upstairs where we ate was nice. The staff was very friendly and helpful and gave good recommendations for pizza. The location is right next to an underground M stop which made it easy to get to and from the hotel.
Stayed 2 nights in May 2018
Response from Ciro, Reception on 8 Jun 2018
Thank you for your review, we hope to see you soon and try again to stay here and check if we are improving our services. Best regards, Hotel Toledo Team