Exterior

Reviews of Holiday Inn Express Hotel and Suites Nacogdoches, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 356 out of 708 reviews" "
Rating 8 - Good. 205 out of 708 reviews" "
Rating 6 - Okay. 81 out of 708 reviews" "
Rating 4 - Poor. 37 out of 708 reviews" "
Rating 2 - Terrible. 29 out of 708 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, staff & service
Shower was kinda of funky, whole set up for handi cap but tiled floor let water get everywhere
Stayed 1 night in May 2024
Response from Manager on 23 May 2024
Hello Aaron, We appreciate your feedback regarding the shower and the accessibility features. Your comments will help us improve the overall guest experience. We apologize for any inconvenience caused and thank you for bringing this to our attention.

6/10 Okay

Anna

Travelled with family, Travelled with family and small children
Liked: Staff & service
Difficult entrance. Musty smell of the room. Very bright outside night lighting without ability to completely close blinds. Front office staff was courteous. Breakfast was fair.
Stayed 2 nights in May 2024
Response from Manager on 21 May 2024
Hello Anna, We appreciate your feedback and apologize for any inconvenience you may have experienced. It's great to hear that you found our front office staff courteous and enjoyed the breakfast. Your comments regarding the entrance, room smell, and lighting will be shared with our team for future improvements.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello Kim,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon.

10/10 Excellent

Trellis

Stayed 2 nights in Apr 2024
Response from Manager on 22 May 2024
Hello Trellis,We're delighted you had a fantastic stay with us! Our team looks forward to welcoming you back soon for another wonderful experience.

6/10 Okay

Carol

Travelled with partner
Liked: Staff & service
The bed was very comfortable and the breakfast was good. But the bathroom was fairly outdated (floor tiles cracked with dirty grout, thin towels, etc.). I think the $203 charge for one night even with a senior discount is an overcharge -- we've often stayed in the pricey Seattle area at an IHG hotel with a kitchenette, sofa sitting area, hot breakfast and more for less than $175. Was surprised this room was so expensive.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Carol, We appreciate your positive feedback regarding the comfortable bed and good breakfast. We take note of your comments about the bathroom and pricing for the room, as we continually strive to enhance guest experiences. Your feedback will be shared with the respective departments for review.

6/10 Okay

Robert

Travelled with family
Disliked: Amenities, property conditions & facilities
Disappointed not my usual Holiday Inn Express experience. We had a whirlpool tub that we didn’t request. We tried it and the jets wouldn’t come on. The shower had two temperatures, scalding or cold, it wouldn’t mix. The sink didn’t have an aerator meaning water splashed everywhere. And the room had a musty smell.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Robert, We apologize for the inconvenience you experienced during your stay. Your feedback has been noted to ensure we meet our guests' expectations in the future. We recommend contacting management directly to address any further concerns.

6/10 Okay

Terry

Travelled with family
An older HIE and not at the highest standards for Holiday Inn Express.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Terry, We appreciate your feedback on your recent stay with us. We are always looking for ways to improve our guests' experience. If you have any further comments or concerns, please don't hesitate to reach out to our management team directly. Your input is valuable in helping us enhance our services.

10/10 Excellent

Phillip, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Phillip,We appreciate your feedback and are glad to hear that you had a positive experience with us. Our team strives to provide excellent service to all our guests. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Tina

Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Tina, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us directly so we can address any concerns you may have. We value your experience and would appreciate the opportunity to make it right for you.

10/10 Excellent

Breanna

Liked: Cleanliness, amenities
Great experience
Stayed 1 night in Mar 2024
Response from Manager on 7 Mar 2024
Hello Breanna,We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Quick overnight stay. Tricia was a sweetheart at check in. Room was fine-bed was great/pillows too!
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Dear Guest,We are delighted you had a pleasant experience with Tricia during check-in and enjoyed the comfortable bed and pillows in your room. Your kind words will be shared with our team. Thank you for choosing to stay with us.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Susan,We are thrilled to hear that you had a wonderful stay with us! If you have any more feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon for another fantastic experience!

10/10 Excellent

Jodi

Travelled with family, Business traveller, Travelled with pets
Liked: Amenities
👍
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Jodi,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

Jon

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
As we settled in we learned that our shower did not turn on. The faucet was broken. *wouldn’t the cleaning crew realize that had they actually cleaned the shower after the last tenants?? The staff was night and got us a new room. However when we were in that room the toilet did not flush. Upon investigation, the inside mechanism was broken. So furthest of the night we flushed by pulling on the chain. Ver disappointed in our stay overall
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Jon,Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the shower and toilet. Our housekeeping team diligently cleans the rooms; however, occasional issues may occur. We're glad our staff could promptly assist by providing you with a new room. We appreciate your understanding regarding the temporary solution for the toilet. Your comments will be shared with our maintenance team to ensure similar instances are minimized in the future.

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
From the moment we got there, the staff was rude, and not helpful at all. they checked us in, gave me the room key and said thank you. i had to ask where the room was, and they acted like it was a problem. total rudeness all the way around at the front desk. even when we checked out, the guy was rude, and acted like i was bothering him. the room stunk when we got there, but we didnt say anything cause they made us upset. we had to kill a couple bugs crawling in the room over the weekend. Total dissatisfaction. The only positive, was the breakfast, and the ladies in the breakfast area. we were totally disappointed in our stay. we will never be staying at that location, nor will we be staying with any Holiday Inn anywhere!!. A credit back to us for our stay would be the right thing for you all to do. we hope you are not as rude as the staff there. we will be awaiting your response back.
Stayed 3 nights in Jan 2024
Response from Manager on 1 Feb 2024
Hello Robert, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Susan

Stayed 2 nights in Jan 2024
Response from Manager on 22 Mar 2024
Hello Susan,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Our team looks forward to welcoming you back in the future for another excellent stay.

10/10 Excellent

Franklin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Franklin,Thank you so much for choosing to stay with us and for your perfect rating! We're thrilled to hear that you had a wonderful experience at our hotel. We strive to provide exceptional service and we're delighted to know that we met your expectations. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great service and clean rooms. The breakfast was great!
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Jason,Thank you for your positive feedback! We are delighted to hear that you enjoyed our excellent service and clean rooms. We take pride in providing a comfortable and enjoyable stay for our guests. We hope to welcome you back soon for another great experience at our hotel.

8/10 Good

Ada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Ada, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Bj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 13 Jan 2024
Hello Bj,Thank you for choosing our hotel for your stay! We strive to provide a great experience for our guests. If you have any specific feedback or concerns, please don't hesitate to reach out to us directly. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Warren

Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Warren, We apologize for any inconvenience you may have experienced during your stay. Please reach out to our hotel directly so we can address your concerns. We value your feedback and hope to have the opportunity to improve your experience in the future.

4/10 Poor

Heath

Travelled with family
Disliked: Cleanliness
The first room they sent us to was had not even been cleaned. Both beds a mess food, cups and trash everywhere.
Stayed 1 night in Dec 2023

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfy bed, good hot breakfast, staff was very friendly, helpful.
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Dorothy,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our room to be clean and comfortable, and enjoyed our hot breakfast. Our staff takes great pride in providing friendly and helpful service to our guests. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Kelly,We are delighted to hear that you had a wonderful stay with us! We strive to provide exceptional experiences for all our guests and your positive feedback is greatly appreciated. Should you have any additional comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for another fantastic stay.

10/10 Excellent

Bj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello Bj,We're thrilled to hear that your experience with us was excellent! We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Yannel

Stayed 1 night in Dec 2023
Response from Manager on 12 Dec 2023
Hello Yannel,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. Our team strives to provide exceptional service to all of our guests. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us.

4/10 Poor

Alicia

Stayed 1 night in Nov 2023
Response from Manager on 16 Dec 2023
Hello Alicia,We apologize if your stay did not meet your expectations. We value guest feedback and would appreciate it if you could reach out to us directly to discuss your experience in more detail. We hope to have the opportunity to better serve you in the future.

6/10 Okay

Helen

Travelled with family
Disliked: Amenities, property conditions & facilities
Toilet never worked correctly
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Helen, We apologize for any inconvenience you experienced with the toilet during your stay. Our maintenance team has been notified to address the issue. Thank you for bringing this to our attention.

10/10 Excellent

Becky

Stayed 2 nights in Sep 2023
Response from Manager on 5 Dec 2023
Hello Becky,Thank you for choosing our hotel for your stay! We hope you had a wonderful time with us. If you have any further feedback or if there's anything we can assist you with, please feel free to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great, helpful, friendly staff
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Lisa,Thank you for taking the time to share your positive feedback about our staff. We are thrilled to hear that they were able to make your stay enjoyable. We strive to provide outstanding service to all our guests and we appreciate your kind words. If you have any other comments or concerns, please don't hesitate to reach out to us directly.

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Comfortable bed, clean. The only issue was there was no water in the morning.
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Michael,Thank you for choosing our hotel for your stay. We're glad to hear you found the bed comfortable and the room clean. We apologize for any inconvenience caused by the water issue in the morning. We appreciate your feedback and will look into this matter to ensure a better experience for future guests.

6/10 Okay

Autumn

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
11/8/2023 Visit
Room is not clean. It smells very musky and the condition of the bathroom is poor. The toilet is not working properly. I will not stay here again.
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Autumn,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the cleanliness of your room and the condition of the bathroom. We appreciate your comments and will address these concerns with our housekeeping team to ensure a more pleasant experience for our future guests. We value your input and we're committed to improving our services.

10/10 Excellent

Deanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was good except toilet seat was not the correct size we stayed in room #317. You should sebd management to check it out. Lucky there were 2 ladies stay but if there was a guuy that had to lift the seat it would have been gross. Go check it out so you understand what i am talk about
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Hello Deanna,Thank you for sharing your feedback regarding your recent stay in room #317. We apologize for any inconvenience caused by the toilet seat size. We appreciate you bringing this matter to our attention, and rest assured, it will be addressed by our management team. Your comments are valuable to us as we continuously strive to improve our guests' experience.

4/10 Poor

Russell

Liked: Cleanliness
Disliked: Staff & service
TERRIBLE
Whole trip was awful. First, on arrival clerk changed our room. First night people kept trying to get in our door. Clerk had tried to give them room we were already in. Next morning keys wouldn’t work on door when came back from breakfast. Had them changed. Left for the day and when we got back to the room the keys worked, but all our stuff was gone. Even though we had reservations for 2 nights the clerk thought we were checking out. When we tried to get all this straightened out the manager would not even come out of her office and made clerk on duty handle it. Then on last day, even though site said checkout was noon we were called to see if we were leaving before 11am. And housekeeping knocked on our door every morning twice before 10 am even though we had do not disturb sign out. Will not go back to this hotel. And since we booked through third party they couldn’t discount our room.
Stayed 2 nights in Oct 2023
Response from Manager on 28 Oct 2023
Hello Russell, We apologize for the inconveniences you experienced during your stay. Please know that we take guest feedback seriously and will address these issues with our staff immediately. We hope you will reconsider staying with us in the future.

2/10 Terrible

Glenn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrived after booking through Expedia only to be told that there was no reservation. We provided the confirmation number and were told that we had already checked in under a different name. We eventually got our room, but at no time was any remorse expressed by the desk clerk. The room provided had only one bed, so back we went to the desk. The room change seemed to be an inconvenience. After 3 nights in another Holiday Inn property with neither event nor concern, this stay was a disappointment to say the least.
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello Glenn, We apologize for the inconvenience you experienced during your stay. We will address this issue with our staff to ensure it does not happen again in the future. Thank you for bringing this to our attention.

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk personnel was terrific and the stay was clean and comfortable.
Stayed 2 nights in Oct 2023
Response from Manager on 25 Oct 2023
Hello Damon,Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our desk personnel and found your stay to be clean and comfortable. We hope to welcome you back in the future!

8/10 Good

Lora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Oct 2023
Response from Manager on 24 Oct 2023
Hello Lora,Thank you for your rating! If you could please provide more specific feedback about your experience we can work to make imporvements

2/10 Terrible

Julie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Huge Disappointment
Mold in room - musty smell coming from the a/c unit. Dirty curtains, mold in bathroom. Basically not a 8.5 room and definitely not worth $200 for the stay.
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Julie ,I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Renovations Needed!!!
Check in went smoothly; front office staff was pleasant. The room was ok. Bathroom tiles were broken, grout was dirty-looking, poor ventilation on bathroom. Appreciated them having dove products for use! The refrigerator cabinet was moldy and the wood in the cabinet was rotting, also refrigerator was leaking pretty bad. The room smelled weird, like a chlorine smell. Beds were comfortable. We only stayed one night so it was tolerable. Location is next to restaurants, very convenient. Breakfast was good.
Stayed 1 night in Sep 2023
Response from Manager on 5 Oct 2023
Hello ,Dear Guest, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

paula

Business traveller
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello paula,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Nach trip
The hallway floors feel like they are going to collapse on the second floor. Shower would not drain properly, the AC sounds like it was about to go out in my room. Overpriced for $200.
Stayed 1 night in Sep 2023
Response from Manager on 28 Sept 2023
Hello Joseph ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Monica

Stayed 1 night in Sep 2023
Response from Manager on 15 Oct 2023
Hello Monica,Thank you for the excellent rating! We're glad you enjoyed your stay at our hotel. We hope to welcome you back soon.

8/10 Good

ROBERT

Travelled with family
Liked: Cleanliness, amenities
We walked in at 2:30ish and was told that check in wasn’t til 4pm. Showed them the check in time on my Expedia app and they gave us the room early. Ended up being a nice stay.
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hello ROBERT ,I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice King Suite. Soaps, conditioner and shampoo all in abundance. Plenty of towels and there's plenty of light in the room.
Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Hello Gary,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our towels as well as our room. Guest comments such as yours help us to continuously improve. Thank you for your business.

6/10 Okay

Christine

Business traveller
Liked: Staff & service
Room was very hot and smelled like mildew/urine. Had to request some cleaning spray to spray down the whole room. Finally got tolerable after spraying and when the room wasn't so hot and humid but took a long time to cool off the room. Setting on AC doesn't allow for "high" vs. low.
Stayed 1 night in Sep 2023
Response from Manager on 19 Sept 2023
Hello Christine ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Neal

Stayed 1 night in Sep 2023
Response from Manager on 7 Sept 2023
Hello Neal,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Poor

Sandra

Travelled with family
Liked: Cleanliness, staff & service
Food was good, shower did not work, the manager came but could not get it to work.
Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hi Sandra,Your review is highly appreciated, and I would like to apologize for not exceeding your expectations with the condition of our shower, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

8/10 Good

Judy

Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hello Judy,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Stanley, Harker Heights

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hello Stanley,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

Shala

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is oil and outdated. The second floor did not have AC nor did the ice machine work on the second floor. Our first room on the second floor smelt of dirty laundry and feet, the sheets had stains on them. The tub was dirty and peeling. Although, the hotel itself was not okay the staff were very friendly and helpful. Staff moved use to the third floor which was a lot better but the hallway just felt moist and dirty. The room was better, the sheets were clean. The tub was old an with rust stains and toilet was not clean. I would highly suggest they remodel the entire hotel.
Stayed 1 night in Jul 2023
Response from Manager on 26 Aug 2023
Hello Shala, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.