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Reviews of Best Western Inn Of Nacogdoches

2.5 out of 5
Best Western Inn Of Nacogdoches
3428 South Street, Nacogdoches, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 578 out of 1006 reviews" "
Rating 8 - Good. 287 out of 1006 reviews" "
Rating 6 - Okay. 74 out of 1006 reviews" "
Rating 4 - Poor. 40 out of 1006 reviews" "
Rating 2 - Terrible. 27 out of 1006 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service! Receptionist was very helpful and friendly.
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Charles,Thank you for acknowledging our outstanding service! We are pleased to hear that the receptionist made your stay enjoyable. Your positive feedback motivates our team to continue providing top-notch service to all our guests.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quiet and clean room.. enjoyed my stay. The staff was lovely. No complaints at all..
Stayed 2 nights in May 2024
Response from Manager on 24 May 2024
Hello Tara,We are thrilled to hear that you had a pleasant and peaceful stay with us. Our team prides itself on providing exceptional service, and we are delighted that you found them to be lovely. Your contentment is our priority, and we appreciate your positive feedback.

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Manager on 23 May 2024
Hello Jessica, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Daniel

Liked: Amenities, property conditions & facilities
It was very nice and clean
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Daniel,We are pleased to hear that you found our hotel nice and clean. We strive to maintain high standards of cleanliness for all our guests to enjoy their stay to the fullest. If you have any other feedback or questions, please feel free to reach out to us.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Room was well furnished and comfortable furnishings.
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Lawrence,We are glad to hear that you found your room well furnished with comfortable amenities during your stay. Your satisfaction is important to us. Feel free to reach out to our management team for further assistance or feedback on your experience.

8/10 Good

Tameka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great for the price, clean and comfortable.
Stayed 1 night in Feb 2024
Response from Manager on 14 May 2024
Hello Tameka,We are pleased to hear that you found our hotel to be a good value with a clean and comfortable stay. We appreciate your positive feedback and hope to welcome you back in the future.

6/10 Okay

Marcia, Leander

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Breakfast was outstanding
Stayed 3 nights in May 2024
Response from Manager on 14 May 2024
Hello Marcia, We are thrilled to hear that you enjoyed our outstanding breakfast during your stay with us. It is always rewarding to know that our guests appreciate the dining experience we provide. If you have any more feedback or would like to share your positive experience further, please feel free to contact us at any time.

10/10 Excellent

Jackie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Jackie,We are delighted to hear that you had a wonderful stay with us! It was a pleasure to have you as our guest and we hope to welcome you back soon.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very nice. Staff were all nice, our room was clean, bed was comfy, quiet. No complaints!
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Eric,We are delighted to hear that you enjoyed your stay with us! Thank you for highlighting our friendly staff, clean rooms, and comfortable beds. Your comfort and satisfaction are our top priorities. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Dianna

Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Dianna,We are thrilled to hear that you had a wonderful stay at our hotel! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Karen

Staff was wonderful. Great place to stay
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Karen,We are thrilled to hear that you found our staff wonderful during your stay. We appreciate your positive feedback and hope to welcome you back in the future for another great experience.

6/10 Okay

Dlayne

Travelled with family
The property was dated
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Dlayne,Thank you for sharing your feedback with us. We continually strive to enhance our guests' experience. Your comments have been noted for future improvements.

8/10 Good

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Only minor complaint was the sink backed up and I decided to remove the trap underneath and clean it out. It wa packed full of gunk I would recommend someone doing this to all the units so it don’t happen again. Otherwise nice place thank you.
Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Allen, Thank you for your feedback. We appreciate you bringing this to our attention and will pass it along to the appropriate team for further review and improvement. We're glad to hear you otherwise enjoyed your stay with us.

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the room was great. We would stay again.
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Shelley,We are delighted to hear that you found our staff friendly and enjoyed your room during your stay. It's wonderful to know that you would consider staying with us again in the future. Thank you for sharing your positive experience, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Roslyn

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Roslyn,We are amped to hear that you enjoyed your stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back in the future!

8/10 Good

Sandy

Travelled with family
Loved the staff, both shifts.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Sandy,We are delighted to hear that you enjoyed the service provided by our staff during your stay. Your kind words will be shared with our team members as positive feedback is always appreciated. Should you have any further comments or suggestions, please don't hesitate to reach out to us.

8/10 Good

frank

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 28 Apr 2024
Hello frank,We're delighted to hear you had a pleasant stay with us! Please don't hesitate to contact us directly if you have any further comments or suggestions to share. We hope to welcome you back soon for another enjoyable experience!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is beautiful and very clean.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Julie,We are delighted to hear that you found the room to be beautiful and well-maintained during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

6/10 Okay

Melissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Melissa, We are delighted to hear that you found our staff wonderful during your stay. Your kind words will be shared with our team to inspire them further in providing exceptional service to all our guests. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I didn't realize that this property was a true 'motel' vice hotel, so was mildly surprised when there was no elevator nor exercise room. That being said, the staff was top drawer, moving us to a first floor room to save a cumbersome bag drag. Nice folks!
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Don,We're glad to hear you had positive interactions with our staff during your stay. While we may not offer certain amenities like an elevator or exercise room, we always aim to assist our guests in any way we can. Your feedback is valuable to us, and we hope you enjoyed your time here despite any surprises.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Jenny,We are thrilled to hear that you had an excellent stay with us! We look forward to welcoming you back soon.

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front office staff were excellent. We approached them several times during our two day stay and they were extremely knowledgeable and responsive. The provided breakfast was standard but well refreshed and clean. The road noise from highway 59 was very loud. The room was clean but clearly needed updating.
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Cynthia,We appreciate your kind words about our front office staff's service and the cleanliness of our breakfast area. We take all guest feedback seriously and will share your comments with our team for future improvements. Your feedback about the road noise and room condition will be considered for future enhancements. Thank you for choosing to stay with us.

8/10 Good

Garry

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Garry, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, comfortable beds, good breakfast, excellent accommodating staff
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Linda,We are delighted to hear that you enjoyed our comfortable rooms, beds, and breakfast, as well as the excellent service provided by our staff. Your feedback is truly appreciated. Should you have any further comments or concerns, feel free to contact our management directly.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Janet,We are pleased to hear that our staff left a positive impression on you during your stay. Your feedback is greatly appreciated as we strive to provide exceptional service to all our guests. Thank you for sharing your experience with us.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Andrew,We are glad to hear that you enjoyed your stay with us! Our team looks forward to welcoming you back soon for another wonderful experience.

8/10 Good

oren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello oren,We are thrilled to hear you had a pleasant stay with us! We hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility & good breakfast
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Jon,We are delighted to hear you enjoyed our clean facility and breakfast offerings. Your feedback is greatly appreciated as we strive to provide a comfortable stay for all our guests. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team.

10/10 Excellent

Nancy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was very accommodating in giving us rooms next to one another and the rooms were clean, fresh and functional. A great value for the money.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Nancy,We are delighted to hear that you enjoyed your stay with us and found our rooms clean, fresh, and accommodating. Our team strives to provide great value for our guests, and we appreciate your positive feedback. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Jay

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot needs repairs. Otherwise, no problems.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Jay,Thank you for sharing your feedback with us. We appreciate your comments and will forward them to our management team for further review. We hope to welcome you back in the future for an improved experience.

10/10 Excellent

Lea Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms for a night on the way.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Lea Ann,We're delighted you enjoyed our clean rooms during your stay. Your comfort is important to us, and we strive to provide a comfortable environment for all our guests. Should you have any further feedback, we encourage you to share it with our management team.

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Style!
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Larry,Thank you for sharing your feedback with us. We're pleased to hear you enjoyed the style of our hotel. Your comments are valuable to us as we continue to enhance the guest experience. We hope to welcome you back in the future for another stylish stay.

6/10 Okay

Sean

Liked: Cleanliness, staff & service
More motel than hotel. The rooms are clean and comfortable, reasonably large, and quiet. The free breakfast was about what you would expect at this price. Don't drink the coffee. Overall, it's good enough for a place to sleep.
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Sean,We appreciate your feedback and are glad to hear you found our rooms clean, comfortable, and quiet. We take note of your comments regarding the breakfast and coffee. Understanding our guests' experiences helps us to improve our services. Thank you for choosing to stay with us.

10/10 Excellent

Suzanne M.

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean comfortable room.
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Suzanne M.,Thank you for recognizing our standout team and our commitment to cleanliness and comfort during your stay. Your feedback is much appreciated.

10/10 Excellent

Shelly

Travelled with family
Nice
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Shelly, We are glad to hear you enjoyed your stay with us! If there is anything we can do to enhance your future visits, please let us know. Thank you for choosing to stay with us!

8/10 Good

Julia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My door had peeling paint on the outside, and the area is next to a vacant property and lot which I understand can't be helped. However, it was the ideal room for what I needed: something clean, comfortable, and convenient. I wasn't spending a lot of time in the room and didn't need a lot of frills. Plus, it had the basics: comfortable bed, TV, fridge, microwave, hair dryer and coffee pot. The staff was excellent & housekeeping very concerned with doing it right. Had the front desk call me to verify that I wanted room service because I had changed my mind mid-day.
Stayed 3 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Julia,We appreciate your detailed feedback and are glad you found our room convenient for your needs. It's great to hear you enjoyed our amenities and found our staff to be excellent. We strive to provide a comfortable and clean environment for all our guests. Your comments will be shared with the team to continue delivering exceptional service.

10/10 Excellent

Melvin

Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Melvin,We are thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Mindy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fresh and check in was quick. The check in lady was very friendly and helpful!!
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Mindy,We are delighted to hear that you found our hotel to be clean and fresh, and that you appreciated our friendly and efficient check-in service. Your positive feedback is greatly appreciated, and we hope to welcome you back again in the future.

8/10 Good

Katherine

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on 4 Mar 2024
Hello Katherine,We are thrilled to hear you had a pleasant stay with us! Please feel free to contact us directly if you have any further comments or suggestions so we can continue to improve our services. We hope to welcome you back soon!

10/10 Excellent

John, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello John,We are thrilled to hear that you had a fantastic stay at our hotel! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Stephanie,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. I didn’t realize that it was a motel and typically stay at hotels but it was great. Very quiet
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Melanie,We're delighted to hear you enjoyed our friendly staff and the peaceful ambiance during your stay. We appreciate your feedback and are pleased you had a positive experience at our establishment. If you have any further comments or would like to share more about your stay, please feel free to contact our management team.

6/10 Okay

Gina

Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Gina,We appreciate you choosing to stay with us and hope you had an enjoyable visit. If there are any specific details you'd like to share about your stay, please don't hesitate to contact us directly so we can address any concerns you may have.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and front desk was very pleasant to deal with.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Steve,We are thrilled to hear that you found our hotel to be clean and enjoyed interacting with our front desk staff. Your positive feedback is greatly appreciated as we strive to provide excellent service to all our guests. If you have any more comments or suggestions, please feel free to share them with us.

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great, lot of road construction going on. Not hotels fault, just something to consider depending on reason for stay.
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Sheldon,Thank you for sharing your feedback with us. We appreciate your understanding regarding the road construction in the area and hope it did not significantly impact your experience. Please feel free to reach out to our management team if you have any further concerns.

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here. I will return
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Dan,We appreciate your positive feedback and look forward to welcoming you back in the future for another fabulous stay. Thank you for choosing to stay with us and for loving everthing in our hotel.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Jennifer,We are delighted to hear that you had a fantastic stay with us! We look forward to welcoming you back soon.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet location. Best kept secret in Nacogdoches.
Stayed 2 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Mark,We are delighted to hear that you found our hotel to be clean and quiet. It's wonderful to know that you enjoyed your stay and considered us a hidden gem in Nacogdoches. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Richard,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Paul

Stayed 3 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Paul,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.