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Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
Good experience with this property food also very good
DINESH
Stayed 3 nights in Apr 2024
Response from Taniska on 12 Apr 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
Bonjour Mr. Gurpreet,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
Bonjour Valued Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Good
Mitulkumar
26 Feb 2024
Mitulkumar
Stayed 2 nights in Feb 2024
Response from Taniska on 21 Mar 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Jasvir
26 Feb 2024
Excellent
Jasvir
Stayed 1 night in Feb 2024
Response from Taniska on 26 Feb 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Swarn
Travelled with family
16 Feb 2024
Swarn
Stayed 2 nights in Feb 2024
Response from Taniska on 17 Feb 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
Bonjour Mr. Kanti,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Rajiv Ramesh
10 Feb 2024
Rajiv Ramesh
Stayed 1 night in Feb 2024
Response from Taniska on 13 Feb 2024
Bonjour Mr. Ramesh,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 Okay
Haripriya
Business traveller
9 Feb 2024
Liked: Cleanliness, staff & service, amenities
It takes too long to access the property by car. The wait is too long.
Haripriya
Stayed 1 night in Feb 2024
Response from Taniska on 13 Feb 2024
Bonjour Guests,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
Bonjour Mr. Andrew,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
2/10 Terrible
Harjit, Owensboro
6 Feb 2024
Harjit
Stayed 2 nights in Feb 2024
Response from Taniska on 7 Feb 2024
Bonjour Mr. Harjit,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
Bonjour Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
Bonjour Mr. Ramesh,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 Okay
Pradeep
Travelled with family
28 Jan 2024
Liked: Staff & service
Property seems dated; the rooms are corridors are dark. Surprised why it is a 5 star
Pradeep
Stayed 1 night in Jan 2024
Response from Taniska on 4 Feb 2024
Bonjour Mr. Pradeep,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 Okay
Faisal
Travelled with group
27 Jan 2024
Under expectations
The staff was not so friendly
Faisal
Stayed 3 nights in Jan 2024
Response from Taniska on 28 Jan 2024
Bonjour Guests,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 Okay
DANNY, Los Angeles
23 Jan 2024
DANNY
Stayed 2 nights in Jan 2024
Response from Taniska on 25 Jan 2024
Bonjour Guest,Thank you for leaving us your valuable review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
Bonjour Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
Breakfast Good, lunch below average, dinner excellent. Angled Rooms not a good idea. Service average. Outside food not allowed.if you are 3 persons in one room, you get 2 beds, third person sleeps in a couch.
Not yet fully 5 star.
Suneet
Stayed 2 nights in Jan 2024
Response from Taniska on 22 Jan 2024
Bonsoir Mr. Suneet,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Samina
Travelled with family
19 Jan 2024
Most wonderful staff at the property you’ll ever come to. I would definitely recommend this place to anyone who is coming to Mumbai, even the housekeeping staff, Surti and Manoj was extra ordinary,
Khushboo, the manager went out of her way to made sure we were comfortable and saw to all our needs, hats off to everyone as Sophia tell
Samina
Stayed 4 nights in Jan 2024
Response from Taniska on 22 Jan 2024
Bonsoir Ms. Samina,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Radhika
11 Jan 2024
Radhika
Stayed 3 nights in Jan 2024
Response from Taniska on 4 Feb 2024
Bonjour Ms. Radhika,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Good
Bhakti
Travelled with family
9 Jan 2024
Liked: Cleanliness, amenities
It was an enjoyable stay but felt the standards could have been raised easily but having more staff able during meal service and also the cleanliness of the rooms increased.
Great range of food being offered, but the prices for drinks were exceptionally high!
Bhakti
Stayed 2 nights in Dec 2023
Response from Taniska on 10 Jan 2024
Bonsoir Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Good
Bhakti
9 Jan 2024
Liked: Property conditions & facilities
Bhakti
Response from Taniska on 10 Jan 2024
Bonsoir Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
Bonjour Valued Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
Thoroughly enjoyed our stay at Sofitel- BKC; great location, ease of checking/checkout; no noise issue issue, friendly staff, rooms were clean, nice ambiance, lavish and delicious breakfast options, overall fantastic experience and for sure going back again
Sanjay
Stayed 2 nights in Jan 2024
Response from Taniska on 9 Jan 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
Very nice hotel! The staff was very friendly and accommodating to my requests. I didn’t even realize a meal was included in my package so that was a nice bonus. The rooms were spacious and the bed was comfortable. They gave us plenty of water. Would stay here again!
Christal
Stayed 2 nights in Dec 2023
Response from Taniska on 8 Jan 2024
Bonsoir Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
Bonjour Ms. Prakritee,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
Contemporary in the heart of a clean commercial area
Saurin
Stayed 2 nights in Dec 2023
Response from Taniska on 26 Dec 2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
The location was perfect nd breakfast was delicious nd had a great variety of options.
Sukhneer
Stayed 4 nights in Dec 2023
Response from Taniska on 26 Dec 2023
Bonjour Guest,Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Rajnish
21 Dec 2023
Rajnish
Stayed 2 nights in Dec 2023
Response from Taniska on 26 Dec 2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Good
John e
20 Dec 2023
John e
Stayed 2 nights in Dec 2023
Response from Taniska on 22 Dec 2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could meet your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
Denise
20 Dec 2023
Denise
Stayed 1 night in Dec 2023
Response from Taniska on 22 Dec 2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 Good
Zehera
17 Dec 2023
Beautiful hotel. Very clean property. Spa / Pool was nice. Room service was slow. Had to ask for napkins and condiments. Room was missing a hair dryer.
Zehera
Stayed 2 nights in Dec 2023
Response from Taniska on 18 Dec 2023
Bonjour Guest,Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words, and we are glad to note your appreciation of the hospitality offered at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
Bonjour Valued Guest,Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAsst. Guest Experience Manager Sofitel Mumbai BKC!
6/10 Okay
Vimal kumar
Business traveller
11 Dec 2023
Service in the breakfast not good no one comes to ask you for 10-15 min
Vimal kumar
Stayed 5 nights in Dec 2023
Response from Taniska on 11 Dec 2023
Bonjour Guest,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Sincerement,Team Sofitel Mumbai BKC!
Very clean hotel in a corporate area not much to do in walking distance! We arrived a bit early but we’re helped only after 2 pm.
Lingaraj
Stayed 2 nights in Dec 2023
Response from Taniska on 11 Dec 2023
Bonjour,Thank you very much for sharing your most valuable feedback. Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you.We are delighted to welcome you back with us. Sincerement,Team Sofitel Mumbai BKC!
6/10 Okay
Kavya
3 Dec 2023
Kavya
Stayed 1 night in Dec 2023
Response from Taniska on 11 Dec 2023
Bonjour,Thank you so much for your rating. Hope to see you soon.Sincèrement,Team Sofitel Mumbai BKC!
Bonjour Guests,Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your Experience.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 Excellent
JINIT
Travelled with family and small children, Travelled with partner
It was memorable time to stay at sofitel. Thoughtful food options and excellent service. Will visit again
JINIT
Stayed 3 nights in Nov 2023
Response from Taniska on 11 Dec 2023
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Sincèrement,Team Sofitel Mumbai BKC!
Bonjour Guest, Thank you very much for sharing your most valuable feedback. Your feedback helps us in delivering better guest experience. Sincerement,Team Sofitel Mumbai BKC!
Bonjour Guests, Thank you very much for sharing your most valuable feedback. Your feedback helps us in delivering better guest experience. Sincerement,Team Sofitel Mumbai BKC!
Bonjour Guests, Thank you very much for sharing your most valuable feedback. Your feedback helps us in delivering better guest experience. Sincerement,Team Sofitel Mumbai BKC!
4/10 Poor
HISATOSHI
4 Nov 2023
HISATOSHI
Stayed 1 night in Nov 2023
Response from Gaurav Batra on 8 Nov 2023
Bonjour Guests,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Sincèrement,Gaurav Batra
Front girls was very helpful and professional. Thank you guys.
Jassi
Stayed 1 night in Oct 2023
Response from Taniska on 11 Dec 2023
Bonjour!We would like to thank you for your kind words and review for our service!Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.Merci beaucoup!Team Sofitel Mumbai BKC!
Bonjour Guest,Thank you for taking time out to share feedback of your experience with us.Behind success of any organization are the prestigious guests like you. It has been a privilege to have you as our valued guests.We believe that it is the minute details which help us curate such enriching experiences for you and we sincerely hope to welcome you back.Sincerement,Gaurav BatraFront Office Manager
10/10 Excellent
Neil
27 Oct 2023
Neil
Stayed 5 nights in Oct 2023
Response from Gaurav Batra on 29 Oct 2023
Bonjour Guests,At the onset, thank you for giving us another opportunity to serve you and for taking the time to share your kind words.I am delighted to know that our Ambassadors were able to make your experience with us a memorable one and have relayed your compliments to the team.At Sofitel Mumbai BKC, we are committed towards curating exceptional experiences that exceed expectations and positive feedback such as yours drives us further towards this promise.Thank you once again and we do hope to welcome you back soon.Regards,Gaurav BatraFront Office Manager
Bonjour Guest,Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel.We look forward to welcoming you back with us.Sincerement,Gaurav BatraFront Office Manager