Waterslide

Reviews of The Kartrite Resort & Indoor Waterpark

4 out of 5
The Kartrite Resort & Indoor Waterpark
555 Resorts World Drive, Monticello, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 473 out of 1006 reviews" "
Rating 8 - Good. 229 out of 1006 reviews" "
Rating 6 - Okay. 144 out of 1006 reviews" "
Rating 4 - Poor. 72 out of 1006 reviews" "
Rating 2 - Terrible. 88 out of 1006 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a couple days of Memorial Weekend, chose the Kartrite because reviews seemed good and it didn’t look to be as chaotic as other waterpark resorts we’ve been to. Overall, we would come again but here are the pros/cons. Pros: Clean: like really clean which was lovely having a toddler, I didn’t leave worried we were going to be getting sick any second. TBD though, as of course it’s still a waterpark but everything felt newer and kept up. Water park: Toddler/Older Kid and Adult friendly. Bars with cabana rentals up top, slides, pools, food down below. Wave pool, toddler areas and heated indoor/outdoor pool were a favorite of ours. Convenience: A couple eateries inside the resort albeit expensive but convenient. Groceries/outside food are 8min away. ShopRite to get groceries. We also ate at a local Italian restaurant called Colosseo. It was delicious and easy. Drive-ability: only an hour from our house which is awesome. Cons: Cost: While I found it to be a bit cheaper then some other water park resorts, really you’re paying for the room and a water park pass upfront which is built into the cost of a very standard room. Some other resorts factor in fun activities for kids etc that you don’t “feel” like you’re paying for. Kartrite felt expensive once you’re there as you’re nickel and dimed for every activity. Also, let’s be honest $18 for a Margarita is crazy ridiculous. And the food isn’t amazing for a $16 quesadilla.
Stayed 2 nights in May 2024

4/10 Poor

David

Travelled with family
Disliked: Cleanliness
The room was dirty, with crumbs on the furniture.
Stayed 1 night in May 2024

10/10 Excellent

YENEYSI, Bx

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved will be back soon
Stayed 1 night in May 2024

10/10 Excellent

Yenery

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place
Stayed 1 night in May 2024

4/10 Poor

Darmasi

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Marcus

Stayed 1 night in May 2024

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s kid friendly!
Stayed 1 night in May 2024

10/10 Excellent

Kea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like a beautiful community.
Stayed 1 night in May 2024
Response from Property Management on 20 May 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Markeha

Travelled with family and small children
I've been here 2 times already and the experience was great I even loved the manager I believe her name was Tameeka she gave Great customer service
Stayed 1 night in May 2024
Response from Property Management on 20 May 2024
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Latesha

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Property Management on 20 May 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

8/10 Good

VERUSKA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience - Staff was kind
Stayed 1 night in May 2024
Response from Property Management on 20 May 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is awesome and a quick little getaway from the city for a weekend the water park is neat. And the staff is great and very respectful, they actually care and very alert to the children around in keeping them safe. Very clean hotel room n water park the lobby they have movies after dark it’s awesome, there is something today from opening to close. The arcade is WoW and amazing n endless and will kill ur pockets bc it’s so addictive to winning. But 10/10 for a nice little get away. The food is good also I just wish there was more choices to pick from.
Stayed 1 night in May 2024
Response from Property Management on 20 May 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

6/10 Okay

Amy

Travelled with family
Disliked: Property conditions & facilities
Tried to express my concerns with the property and no replies
Stayed 1 night in May 2024
Response from Property Management on 17 May 2024
Thank you for your review, Amy. We are extremely disappointed to learn that our service response fell below your expectations and our standards. We hope to have the opportunity to serve you in the future and make up for this experience.

2/10 Terrible

shilleen, Peekskill

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family loved it until a women attacked my son and they would not get me help before I lost it and went off on the women who scratched and slapped my son. Then they told me I had to go after paying for the whole weekend cause some 38 year old women who I don’t know abused my 10 year old son and no one want to give me back my money when my family was abused
Stayed 2 nights in May 2024
Response from Property Management on 16 May 2024
Thank you for sharing your concerns with us. The behavior you have described is unacceptable and strictly prohibited at our resort. This situation is currently under investigation with our team, and we will continue to take the necessary steps to ensure the well-being of our guests and staff.

10/10 Excellent

Danielle

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Property Management on 15 May 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Sonja

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and courteous. They responded quickly to requests. The only thing me and my family did not like was the breakfast at Eat Eat Eat. The staff were not attentive. We had to ask for the food to be refilled. It was around 10:45 am and breakfast ended at 11. However, the food should have been fully stocked since patrons were still coming in and they were accepting patrons until 11.
Stayed 2 nights in May 2024
Response from Property Management on 13 May 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

RAUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My grandkids were having a blast in the Indoor Water Park!
Stayed 1 night in May 2024
Response from Property Management on 13 May 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Malene

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely visit again
Stayed 1 night in May 2024
Response from Property Management on 13 May 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

stefan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical water park, lots of little kids. Family place
Stayed 1 night in May 2024
Response from Property Management on 13 May 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Lauren

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is expensive , but fast food is right down the road. Everything else is perfect.
Stayed 1 night in May 2024
Response from Property Management on 13 May 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

6/10 Okay

Tiffany

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Terrible food and bandaids all over the water park.
Stayed 1 night in May 2024
Response from Property Management on 13 May 2024
Thank you for your review, and please accept my apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We’re extremely disappointed to hear that you felt cleanliness wasn’t up to par. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Brenna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that everything is set for all ages and the staff is super
Stayed 1 night in May 2024
Response from Property Management on 13 May 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Viannoris, Newburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Property Management on 13 May 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Iliana, FRESH MEADOWS

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The place is fantastic. Staff at the zip lining in the arcade could be nicer and more attentive. Shower curtains have a bad smell.
Stayed 1 night in Feb 2024
Response from Property Management on 13 May 2024
Thank you for sharing your feedback with us. While we're happy that you enjoyed your overall visit, we apologize for falling short in other areas. We truly appreciate your comments as we're always looking for opportunities to improve our guest experience. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.

10/10 Excellent

Julissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very nice and clean always have programs for kids
Stayed 1 night in May 2024
Response from Property Management on 13 May 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

2/10 Terrible

yosef m

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Bad
Stayed 1 night in May 2024
Response from Property Management on 13 May 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Digna

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from Property Management on 13 May 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

6/10 Okay

Arta

Travelled with family
Liked: Property conditions & facilities
Everything is very limited Space , food , activities
Stayed 1 night in Apr 2024
Response from Property Management on 13 May 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

6/10 Okay

Douglas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Felt new and clean Children racing in hallway till 3AM with no response from staff at facility to suppres. Most areas of resort seemed understaffed and slow to respond
Stayed 2 nights in May 2024
Response from Property Management on 13 May 2024
Thank you for your review. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service
They need to upgrade bathrooms in rooms, also need to lower there prices on food since the food isn’t good also need to be a little cleaner when it comes to plates and dishes that food is being served on
Stayed 2 nights in Apr 2024
Response from Property Management on 13 May 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Chantay

Liked: Amenities
.
Stayed 1 night in May 2024
Response from Property Management on 3 May 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

sushma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Property Management on 13 May 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Rafaelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family loves the hotel and enjoy the stay will come back for sure here
Stayed 1 night in Apr 2024
Response from Property Management on 2 May 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Manny

Stayed 1 night in Apr 2024
Response from Property Management on 2 May 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

6/10 Okay

Jessica

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Property Management on 2 May 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Araine

Stayed 2 nights in Apr 2024
Response from Property Management on 20 May 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Daniela

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Property Management on 2 May 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Shanquel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family getaway. The Kartrite is vibrant, very clean and the staff is professional and pleasant. The waterpark was an enjoyable experience and I look forward to returning in the summer.
Stayed 1 night in Apr 2024
Response from Property Management on 2 May 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

2/10 Terrible

Jai

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Sheet rock in the bathroom touched up for the kids
Stayed 2 nights in Apr 2024
Response from Property Management on 2 May 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

8/10 Good

Matt

Stayed 1 night in Apr 2024
Response from Property Management on 2 May 2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Yolonda

Travelled with family and small children
This resort has a lot of activities for children. Very clean and great facility overall .
Stayed 1 night in Apr 2024
Response from Property Management on 29 Apr 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Anjanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 2 May 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 2 May 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

david

Stayed 1 night in Apr 2024
Response from Property Management on 20 May 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

6/10 Okay

Amir

Stayed 1 night in Apr 2024
Response from Property Management on 29 Apr 2024
Thank you for your review, Amir. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Dalila

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
bathroom are dirty beds are stained walls are stain in the bathroom also room amd hallway smell terrible
Stayed 1 night in Apr 2024
Response from Property Management on 29 Apr 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excellent

Deivi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 29 Apr 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved everything about this place ! Will definitely go back again
Stayed 1 night in Apr 2024
Response from Property Management on 26 Apr 2024
Thank you for your feedback! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!