When we checked in I gave my last name and the lady said my first name then handed me my key card. I was confused cause I didnt have to show my ID, give payment info, sign anything. I asked, that's its and she said yep I checked you in. She didnt tell me where my room was at or when breakfast was. It wasn't welcoming at all. When I checked out I requested a receipt because the check in process was shady and was told that Expeida would email me one. Breakfast wasnt good at all! I was very disappointed! My family and I travel a lot and this is the first time we experienced this kind of service very disappointing!