Exterior

Reviews of Sheraton Milwaukee Brookfield Hotel

3.5 out of 5
Sheraton Milwaukee Brookfield Hotel
375 S Moorland Rd, Brookfield, WI

Reviews

8.0

Very good

Rating 10 - Excellent. 461 out of 1001 reviews" "
Rating 8 - Good. 240 out of 1001 reviews" "
Rating 6 - Okay. 138 out of 1001 reviews" "
Rating 4 - Poor. 75 out of 1001 reviews" "
Rating 2 - Terrible. 87 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Diane

Travelled with family
Great location right off the interstate- close to the zoo and Miller park. Could be a bit cleaner
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Diane, we appreciate your feedback. It's wonderful to hear you found our location convenient and suitable for your needs. However, we acknowledge your concerns regarding cleanliness. Our team is dedicated to maintaining a high standard of cleanliness and we're committed to improving continually based on valuable guest feedback such as yours. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay.
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Mary, it's wonderful to know you enjoyed your stay at Sheraton Milwaukee Brookfield Hotel. We're always here to provide a delightful experience. Thank you for your positive feedback, and we look forward to welcoming you back in the future.

10/10 Excellent

Mike

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Thank you for the 5 out of 5 rating, Mike!We're thrilled to see how much you enjoyed staying at Sheraton Milwaukee Brookfield Hotel. We look forward to hosting you again in the near future! Thank you again for sharing.

6/10 Okay

Jli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was charged for an extra person fee for a 2 queen bedroom which is meant for 4 people. We had 4 people and was still charged for an extra person. That does not make sense. Very unfair.
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Jli, we regret to hear about your disappointment relating to the extra person charge despite using a two-queen bedroom. It's important that our pricing structure is clear to all guests, and we have taken note of your feedback to ensure this. Rest assured, we are committed to delivering a more satisfactory experience on your next stay. Thank you for sharing your review.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, close to the I-94 and areas we wanted to visit.
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Bob, thank you for your feedback. We're thrilled to hear that the location of Sheraton Milwaukee Brookfield Hotel met your needs perfectly, providing you with convenience and ease of access to your favorite spots. Looking forward to welcoming you back on your next visit to the area.

6/10 Okay

Jasmine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was very clean and updated, however, the staff was dismissive. Housekeeping did not bring towels and they put a used roll of tissue in our room as well as an open bottle of water.
Stayed 4 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Jasmine, it's good to know that you appreciated our hotel's cleanliness and contemporary design. However, we regret to hear that you found our team members less attentive than expected. We strive to provide timely room services, and your feedback helps us identify areas of improvement. Ensuring the comfort and satisfaction of our guests is our highest priority, and we hope to have the chance to exceed your expectations in the future.

8/10 Good

Amy

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Amy, thank you for your rating of Sheraton Milwaukee Brookfield Hotel. We're delighted to have met your expectations and we look forward to your next stay with us. Safe travels until we meet again.

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was extremely dirty, the front desk staff was rude, just overall not a good experience.
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Rachel, we regret to hear your experience didn't meet expectations. It's unfortunate that cleanliness and our service didn't live up to our usual standards. Please know we aim for cordial interactions and pristine conditions for our guests. We appreciate your feedback and will use it to improve. We hope to have another opportunity to create a better experience for you in the future.

8/10 Good

Angela

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Angela, thank you for the rating you gave Sheraton Milwaukee Brookfield Hotel. We appreciate you taking the time to provide us with feedback and are glad you found your stay enjoyable. Our goal is to keep improving and providing exceptional service. We look forward to hosting you again in the future.

10/10 Excellent

Gerardo Urbina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I gotta say everything about this hotel was great. Checking in was easy the room was clean and very easy to find. I will say that the outlets on the right side of the bed did not work but it wasn’t a huge deal to me with all the other outlets available nor did the outlets in the bathroom but that also wasn’t a huge deal. But besides that I really enjoyed my stay, especially loved that I could just sign into my own Netflix on the tv in the room and watch anything I liked. I also LOVED how close the hotel was to the mall and a bunch of food options. Next time I’m in the Milwaukee area I’m for sure staying here 10/10
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 Apr 2024
Gerardo, we're thrilled to learn you had such a fantastic stay at the Sheraton Milwaukee Brookfield Hotel. We appreciate your understanding regarding the minor inconvenience with the power outlets in your room, and we're glad that it did not negatively impact your experience. It's wonderful to hear that you appreciated the ability to sign into your Netflix account on the room's TV, and that our close proximity to numerous shopping and dining options was beneficial. We eagerly anticipate your return during your next visit to Milwaukee.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall pretty good
Stayed 1 night in Apr 2024
Response from Customer Service on 3 Apr 2024
Melissa, it sounds like you had an overall satisfactory stay at the Sheraton Milwaukee Brookfield Hotel. We constantly strive to exceed guest expectations and we hope to welcome you back for an even better experience in the future.

8/10 Good

Nancee

It was very convenient
Stayed 4 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Nancee, we're pleased to hear that the Sheraton Milwaukee Brookfield Hotel provided you with a convenient experience. We strive to offer the highest level of convenience to all of our guests and we're glad we delivered. We hope to welcome you again in the future. Thank you for your review.

10/10 Excellent

Erin

Stayed 3 nights in Mar 2024
Response from Customer Service on 14 Apr 2024
Thanks for the fantastic rating, Erin!It's outstanding we could exceed your expectations during your stay at Sheraton Milwaukee Brookfield Hotel. We're all looking forward to your next stay with us.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Ashley, thank you for your high rating of Sheraton Milwaukee Brookfield Hotel. We're thrilled to see that your experience with us was memorable. We hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Thank you for the 4-star rating, Ashley!We are delighted to see that you had a wonderful time at Sheraton Milwaukee Brookfield Hotel. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Jeffry, Madison

Stayed 1 night in Mar 2024
Response from Customer Service on 8 Apr 2024
Thank you for the perfect rating, Jeffry!We are very pleased to hear that you had a wonderful stay at Sheraton Milwaukee Brookfield Hotel. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Trequeal

Stayed 1 night in Mar 2024
Response from Customer Service on 6 Apr 2024
Trequeal, your high rating for Sheraton Milwaukee Brookfield Hotel is sincerely appreciated. We're thrilled to know that your stay with us met your expectations. Please consider us for your future visits to the area. Your satisfaction is our achievement.

4/10 Poor

Rhonda

Travelled with family
Disliked: Staff & service, amenities
It was very hard to get any room service. Due to the fact that no one was able to fully speak english. But a few people and I had to have a translator to get the darn room cleaned and it was horrible, if you said yes, I want this. They gave you nothing if you said no I don't want this. Then you got it, so it was very inconvenient. Therefore I rate the service very poor
Stayed 14 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Rhonda, we appreciate your feedback and are sincerely sorry to learn about the challenges you faced with room service and communication. It's important to us to deliver a seamless experience and we apologize for this inconvenience. We are aware of the situation and are working diligently to improve our language proficiency and misunderstanding concerns. We hope for the opportunity to serve you better in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
Thanks for the outstanding rating, Sarah!We're delighted your time at Sheraton Milwaukee Brookfield Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Theres so much surrounding the hotel! A mall, movie theater, good restaurants
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Leslie, it's fantastic to hear how much you appreciated the convenient locale of Sheraton Milwaukee Brookfield Hotel. We're glad that the nearby amenities, including a mall, movie theater, and exceptional dining options, added to your stay. Thank you for sharing your appreciation, and we look forward to welcoming you back in the future.

10/10 Excellent

Randolph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great minus the remodel.
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Randolph, it's wonderful to hear that your stay at the Sheraton Milwaukee Brookfield Hotel was a pleasant one. We understand the current renovations may have caused slight inconveniences and we appreciate your patience during this time. We strive to improve and provide an even better experience for our guests. Thank you for your review and we hope to host you again soon.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel.
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Tammy, it's delightful to hear you enjoyed your stay at the Sheraton Milwaukee Brookfield Hotel. Our aim is to provide a pleasing and spotless environment for our guests. We're glad we succeeded in your case. Thank you for choosing to stay with us. We hope to see you again in the future!

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar 2024
David, we're thrilled to know that you had an outstanding experience at Sheraton Milwaukee Brookfield Hotel. We're proud to serve as a great place for our guests and appreciate your kind feedback. Looking forward to welcoming you back in the future!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my time here, would definitely go back
Stayed 2 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
Angela, it's wonderful to hear that you enjoyed your stay at Sheraton Milwaukee Brookfield Hotel. We're thrilled you're considering returning, and we eagerly anticipate the opportunity to welcome you back.

10/10 Excellent

Victoria

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Victoria, we're thrilled to see you had an excellent stay at Sheraton Milwaukee Brookfield Hotel. Your high rating speaks volumes about your experience and we're pleased we could contribute to it. Thanks for opting to stay with us and we eagerly anticipate your return visit for another great stay.

2/10 Terrible

W

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The toilet came away from the wall in my room and when I tried to get the continental breakfast they told me it was for the elite guest and it was an extra $5 which I feel should have been comped due to the fact that I had issues with the toilet in my room that I could’ve gotten hurt…. So they rather save $5 than lose $100 cause after that I left a day earlier
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
It's disheartening to hear about your recent experience. Issues with bathroom fixtures are certainly not part of the standard we strive for and we deeply regret your breakfast concerns. The availability of amenities is designated as per various guest categories, though it's never our intention to make guests feel less valued. We appreciate your feedback as it helps us work on these areas, and we hope you will reconsider returning for a more efficient stay next time.

10/10 Excellent

Kathryn

Liked: Property conditions & facilities
Nice and clean hotel has recently been updated
Stayed 2 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Kathryn, we're delighted to hear you found the Sheraton Milwaukee Brookfield Hotel to your liking, particularly noting its cleanliness and recent updates. We strive to provide an exceptional experience and it's wonderful to know we succeeded. Thank you, and we anticipate your return in the near future.

10/10 Excellent

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, early check in was available. Would definitely stay here again!
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb 2024
Shanna, we're thrilled to know that you appreciated the welcoming nature of our team members at Sheraton Milwaukee Brookfield Hotel and the convenience of an early check-in. Your positive feedback is greatly motivating and we're eagerly looking forward to your next stay with us.

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet rooms with great internet access! Keep up the good work. God Bless
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
Bradley, it's wonderful to know that your stay at the Sheraton Milwaukee Brookfield Hotel met your expectations regarding cleanliness and quietness of our rooms along with the excellent internet access. We appreciate your encouraging words and are driven to keep up the good work. We look forward to serving you again in the future. Blessings to you too!

10/10 Excellent

Harrison

Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Thank you for the fantastic rating, Harrison!We strive to make all of our guests feel welcome and relaxed during their time at Sheraton Milwaukee Brookfield Hotel! We can't wait to see you again soon.

10/10 Excellent

Lavon

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Jan 2024
Response from Customer Service on 12 Feb 2024
Lavon, we're thrilled to hear about your pleasant experience at Sheraton Milwaukee Brookfield Hotel. It's wonderful to know that you had a good stay with us. We truly appreciate your feedback and hope to welcome you back in the near future. Thank you for choosing our hotel for your stay.

10/10 Excellent

Larry

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Larry, thank you for your stellar rating of Sheraton Milwaukee Brookfield Hotel. We're thrilled to know we met your expectations and hope to welcome you back for another great experience soon.

10/10 Excellent

Ben

Travelled with family
Liked: Amenities
Updated clean property. Pool is nice and not all damp and nasty like some other properties.
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb 2024
Ben, it's lovely to hear you enjoyed your stay at Sheraton Milwaukee Brookfield Hotel. We're glad you appreciated our well-kept premises and pleasant pool area. Your positive feedback motivates us to continue prioritizing the cleanliness and comfort of our guests. We look forward to welcoming you back for another refreshing stay in the future.

10/10 Excellent

Brian

Liked: Cleanliness, amenities
Clean facility, great value, spacious room and friendly staff
Stayed 2 nights in Feb 2024
Response from Customer Service on 10 Feb 2024
Brian, it's tremendous to know you appreciated the cleanliness and vastness of your room at Sheraton Milwaukee Brookfield Hotel. We're delighted that you found our pricing fair and felt welcomed by our dedicated team members. Thank you for choosing us; we're eagerly awaiting your next visit.

10/10 Excellent

Rachel

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I loved this property and they cleaned the room daily and left fresh water bottles. This was one of my Best hotels in the last 6 months
Stayed 3 nights in Feb 2024
Response from Customer Service on 10 Feb 2024
Rachel, thank you for such a glowing review of your stay at Sheraton Milwaukee Brookfield Hotel. We're thrilled that you enjoyed our daily room service and the little extras like fresh water bottles. It's an honor to be considered one of your top hotel experiences in the recent months. We look forward to hosting you again soon.

10/10 Excellent

Dillon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Sheraton Brookfield was clean and convenient. My room was modern and very very affordable. I would definitely recommend this hotel to other.
Stayed 5 nights in Jan 2024
Response from Customer Service on 3 Feb 2024
Dillon, we're delighted to hear that your experience at Sheraton Milwaukee Brookfield Hotel lived up to your expectations, especially with regard to our modern rooms and affordability. We strive to make every stay as convenient and enjoyable as possible. It means a lot that you'd recommend us to others. We hope to see you again soon.

10/10 Excellent

Brittany

Stayed 7 nights in Jan 2024
Response from Customer Service on 21 Mar 2024
Brittany, thank you for the perfect score that you left for Sheraton Milwaukee Brookfield Hotel! We're thrilled to know that you had a positive experience with us. Looking forward to welcoming you back in the near future.

8/10 Good

Anuksha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 3 Feb 2024
Thank you for this lovely rating, Anuksha!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Sheraton Milwaukee Brookfield Hotel. We'd like to share an even better experience with you soon.

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price Everyone was more than kind.
Stayed 1 night in Jan 2024
Response from Customer Service on 1 Feb 2024
David, it's wonderful to hear that you found our team members at Sheraton Milwaukee Brookfield Hotel exceptionally kind. We take pride in delivering excellent value for our guests and it would be our pleasure to welcome you back on your next trip.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 2 Feb 2024
Donald, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Sheraton Milwaukee Brookfield Hotel!

4/10 Poor

Lashana

Disliked: Staff & service, property conditions & facilities
The room was clean and nice and they had some nice staff.
Stayed 2 nights in Aug 2023
Response from Customer Service on 2 Feb 2024
Lashana, thank you for your comments. We're pleased to hear that you found our accommodations to be well-maintained. Your positive remarks about the friendliness of our colleagues are also greatly appreciated. Providing a satisfactory experience for our guest is our primary concern, and we're committed to improving based on your feedback. We hope to welcome you back in the future for a more pleasing stay.

10/10 Excellent

Melvin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend staying here if visiting the Greater Milwaukee area!
Stayed 3 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Melvin, it's wonderful to hear your strong recommendation for Sheraton Milwaukee Brookfield Hotel. We couldn't be happier to hear you enjoyed your stay when visiting the Greater Milwaukee area. We're thrilled to welcome you back any time in the future.

10/10 Excellent

Kiera

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing! The staff was great and very helpful.
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan 2024
Kiera, it's fantastic to hear that everything was amazing during your stay at Sheraton Milwaukee Brookfield Hotel! We're delighted that our helpful team members contributed to your excellent experience. We eagerly await your next visit.

10/10 Excellent

Angela

Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar 2024
Angela, it's delightful to see your 5-star rating for Sheraton Milwaukee Brookfield Hotel. As always, our team members strive to provide a remarkable stay for our valued guests like you. We hope for the opportunity to host you again soon.

10/10 Excellent

Surendra

Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar 2024
Surendra, it's always inspiring to know when guests enjoy their stay the way you did. Your positive rating reflects the exceptional experience we strive to provide at Sheraton Milwaukee Brookfield Hotel. We're truly thankful for your support and look forward to the opportunity to welcome you back.

8/10 Good

Terry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, looks recently remodeled. Very nice rooms and amenities.
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Terry, thank you for sharing your positive experiences at Sheraton Milwaukee Brookfield Hotel. We're thrilled to read that you appreciated the refreshed appearance of our property and found our rooms and amenities to your liking. We look forward to welcoming you back in the future.

8/10 Good

O

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great service and the stay was pleasant
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Jan 2024
O, we're thrilled to hear that you found the service at Sheraton Milwaukee Brookfield Hotel exceptional and your stay delightful. We strive to provide such experiences for all our guests. Looking forward to welcoming you back for another remarkable visit.

6/10 Okay

LaTeisha

Liked: Staff & service
The room was extremely hot and the heater was very noisy. A loud, shrill noise made it impossible to sleep. Heater also very old and rusty. I asked twice to have it fixed and nothing happened. I ended up leaving around 0400 the second night I hadn’t slept for two nights. Guests had their animals playing in the corridor. Not everyone likes animals. Halls smelled like marijuana. And while the housekeeper was cleaning she was having a very personal conversation on her phone. But the front desk staff were very professional and friendly and the lobby is very welcoming.
Stayed 2 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
LaTeisha, thank you for your feedback. It's regrettable to hear about the temperature and noise disruptions leading to your discomfort. It's our goal to promptly handle such concerns. Moreover, hallway disturbances are certainly something we try to minimize. We are glad that you found the front desk team members professional and the lobby welcoming. We're serious about ensuring a more comfortable, enjoyable experience for your future stay.

2/10 Terrible

Antwan

Stayed 1 night in Jan 2024
Response from Customer Service on 10 Feb 2024
We appreciate the feedback, Antwan.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

George, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Friendly and helpful staff
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Thank you for sharing this wonderful review, George!We are very pleased to hear that you had an enjoyable experience at Sheraton Milwaukee Brookfield Hotel! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!