6/10 Okay
MARLENE
Travelled with partner
25 May 2024
Disliked: Staff & service
As soon as you walk in the door, you can definitely tell the difference of how they treat people based on...well, you know.
We never got offered assistance with our luggage, we weren't explained how to turn on the lights in our room. Yes, we know now you have to insert your key card. But still, it would have been nice to be explained to avoid confusion. We would ask a question, and everyone seemed bothered. There was a point where the security even thought we weren't staying there. I guess we looked like we didn't belong. Its really unfortunate, the hotel is beautiful, i booked it month's in a advance thinking it was going to be a great experience and it was really disappointing. My husband and i worked really hard in planning this trip and its trully unfortunate that staff forget that patrons work hard to enjoy vacations, and something so small, like a smile and a simple hello can make people happy.
We will only be returning to the ROOF bar.
MARLENE
Stayed 2 nights in May 2024