Lobby lounge

Reviews of Comfort Suites Miami Airport North

2.5 out of 5
Comfort Suites Miami Airport North
657 Minola Dr, Miami Springs, FL

Reviews

7.8

Good

Rating 10 - Excellent. 936 out of 2122 reviews" "
Rating 8 - Good. 575 out of 2122 reviews" "
Rating 6 - Okay. 245 out of 2122 reviews" "
Rating 4 - Poor. 167 out of 2122 reviews" "
Rating 2 - Terrible. 199 out of 2122 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katarzyna, South Elgin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and breakfast spacious rooms and shadows to the airport and cruises
Stayed 1 night in Mar 2024

10/10 Excellent

Season

Travelled with family
Liked: Cleanliness, staff & service
The young lady at check in was efficient and nice even though it was busy when we arrived at 2am.
Stayed 1 night in Mar 2024
Response from front desk on 28 Mar 2024
Thank you for choosing Comfort Suites Miami Airport North. we hope to see you soon!

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness and staff!
Stayed 1 night in Mar 2024
Response from front desk agent on 28 Mar 2024
Thank you for choosing Comfort Suites Miami Airport North.

8/10 Good

Diane

Travelled with family
Liked: Amenities
Great service, friendly staff
Stayed 1 night in Mar 2024
Response from front desk agent on 28 Mar 2024
Thank you for choosing Comfort Suites Miami Airport North.

8/10 Good

izaak mardoqueo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from front desk agent on 28 Mar 2024
Thank you for choosing Comfort Suites Miami Airport North.

10/10 Excellent

Ilona

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and conveniently located
Stayed 1 night in Mar 2024
Response from AC on 26 Mar 2024
Thank you for choosing Comfort Suites Miami Airport North.

8/10 Good

angelica

Travelled with group
Very convenient and comfy room..Staff was very polite and helpful
Stayed 1 night in Mar 2024

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service
Room was nice, but the bar was closed for renovation and the hotel did not have a restaurant.
Stayed 1 night in Mar 2024
Response from Front Desk on 26 Mar 2024
Thank you for your feedback. We're glad to hear that you enjoyed your room. We apologize for any inconvenience caused by the renovation of our bar. We're constantly working to enhance our facilities and offerings to better serve our guests, and we appreciate your understanding during this process. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Dalvin

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Comfy beds nice staff but no where close to get food if you arrive in the evening except subway.
Stayed 1 night in Mar 2024
Response from Front desk on 26 Mar 2024
Thank you for your feedback. We appreciate your kind words about our cleanliness, comfortable beds, and friendly staff. We understand your concern about the limited food options in the area, especially in the evenings. We apologize for any inconvenience this may have caused.While Subway is the closest option, we would like to inform you that there are several other restaurants within walking distance, such as Old Tom's Sports Bar and Airport Cafe, which offer a variety of dining choices. Our staff is always available to provide recommendations or assist with any questions you may have to ensure you have a pleasant stay. We hope this information helps, and we look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

4/10 Poor

Lucy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Front desk on 27 Mar 2024
Thanks so much for the honest review. Any concerns you can contact us directly!

4/10 Poor

Dana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean, bedskirts had stain marks. Carpet was unclean
Stayed 1 night in Mar 2024
Response from front desk agent on 28 Mar 2024
Thanks so much for the honest review. Any concerns you can contact us directly!

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The hotel includes as an amenity described on their website of "Complimentary one way shuttle service from our hotel to the Port of Miami each morning. Register at the Front Desk during check-in to reserve your seat.". However, upon check out we were told that there was no remaining availability for the shuttle. So, we were forced to pay an additional $30 for a ride to the port. I did call a couple weeks before arriving to ask how the shuttle worked and the person I talked to said we just need to say when checking in that we want the shuttle - no mention of it being a limited service.
Stayed 1 night in Mar 2024
Response from Front Desk on 26 Mar 2024
We apologize for the inconvenience regarding the shuttle service. As stated, seats are limited and allocated on a first-come, first-served basis. Guests are encouraged to sign up during check-in to secure their spot. We regret any miscommunication and will review our procedures to improve clarity. Your feedback is important to us, and we appreciate your understanding. If you have any further concerns, please feel free to reach out.

10/10 Excellent

Dawn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean It was a comfortable stay. If we're in Miami in that area will stay again. The shuttle was very convenient and nice to have.
Stayed 1 night in Mar 2024
Response from Front Desk on 23 Mar 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our property to be nice, clean, and comfortable during your stay. It's wonderful to know that you enjoyed the convenience of our shuttle service as well. We look forward to welcoming you back whenever you're in the Miami area. Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable. Safe travels!

8/10 Good

Shirley A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a convenient location.
Stayed 1 night in Mar 2024
Response from Front Desk on 22 Mar 2024
Thanks so much for the review! Hope to see you guys again !

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 23 Mar 2024
Thank you so much for the rating!

8/10 Good

ATIBA

Stayed 3 nights in Mar 2024
Response from Front desk on 22 Mar 2024
Thanks so much for the rating!

2/10 Terrible

Jeanne

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This room was $350. When we arrived at 3:00 am - there were TWO Comfort Inns separated by a single building in between. Of course we unloaded 7 large bags and several small for our family at the WRONG one first. When we went to check in the girl was so rude and looked at us like we were crazy. I’m sure this happens there constantly. There were no special signs or numbers to let us know there were two of the same hotel right next to each other. We took everything back down stairs to the parking level, loaded back up and headed to the other location only to be greeted by another rude person. No carts, so we dragged everything upstairs again. I am not a Karen and never write reviews. The real problem was that the room was disgusting. My son slept on the pull out couch. The mattress was dirty and falling apart. There was food and crumbs and it looked like it was eaten by mice. We killed TWO roaches. It was incredibly old and dirty. If this had been a low budget motel I’d expect better. $350 is an outrageous price for a couple hours in a nasty flea bag hotel.
Stayed 1 night in Mar 2024
Response from front desk on 21 Mar 2024
We apologize for the inconvenience you experienced. The hotel next door is "comfort inn&suites" and this is "comfort suites Miami airport north" and we have a different address as well. We're actively addressing the issues you've raised and will reach out if we need more information. Please feel free to contact us with any further questions.Thank you for your understanding.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was just a quick overnight stay before our cruise. Would stay again the bed was comfy and the room was clean. Didn’t eat the breakfast
Stayed 1 night in Mar 2024
Response from FRONT DESK AGENT on 21 Mar 2024
Thank you for your stellar review; we hope to see you again soon!

10/10 Excellent

ebony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff super clean good breakfast loved the area same free shuttle to and from the airport also free shuttle to the port cruise
Stayed 1 night in Mar 2024
Response from front desk agent on 21 Mar 2024
Thank you for your stellar review; we hope to see you again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I love how the staff help my son and I with the hop on off bus through Miami upon check out and stored our luggage!!
Stayed 1 night in Mar 2024
Response from Front desk on 19 Mar 2024
We are delighted to help out any way we can. Please come back and visit us again.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Let us check out a little late waiting for cruise shuttle.
Stayed 1 night in Mar 2024
Response from Front desk on 18 Mar 2024
Thanks so much for your review.

10/10 Excellent

robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got at 10 after a cruise. Took about an hour for the to be available, but stored our luggage and used the pool. Walked to Old Tom's tavern and watched basketball games and had great hamburgers. The shuttle to the airport was really convenient.
Stayed 1 night in Mar 2024
Response from Front desk on 19 Mar 2024
Thanks so much for the kind words. We hope you enjoyed your stay and remember to visit us again.

10/10 Excellent

Dee Dee, basehor

Travelled with partner
Liked: Staff & service, property conditions & facilities
Our room was very spacious and clean. Hotel was quiet and the staff was excellent.
Stayed 1 night in Mar 2024
Response from Front desk on 18 Mar 2024
Thank you so much for your kind words.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Mar 2024
Response from Front desk on 18 Mar 2024
Thank you so much for the review.

6/10 Okay

steve

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Lot of things not working correctly.
Stayed 2 nights in Feb 2024
Response from Front Desk on 19 Mar 2024
We apologize for the inconvenience you experienced. We're actively addressing the issues you've raised and will reach out if we need more information. Please feel free to contact us with any further questions.Thank you for your understanding.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay before cruise.
Stayed 1 night in Mar 2024
Response from front desk agent on 16 Mar 2024
Thank you for your stellar review; we hope to see you again soon!

10/10 Excellent

ebony

Travelled with family, Travelled with group
Check in was easy and I didn’t get charged a deposit
Stayed 1 night in Mar 2024
Response from front desk on 15 Mar 2024
Thanks so much for your kind words and for choosing Comfort suites! Hope to see you again!

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Mar 2024
Response from front desk on 14 Mar 2024
thanks for your amazing review! we hope to see you again

10/10 Excellent

Alan

Perfecto
Stayed 1 night in Mar 2024
Response from front desk on 14 Mar 2024
gracias por tu excelente review! esperamos verte pronto

8/10 Good

Sarah

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from front desk agent on 14 Mar 2024
thank you for the positive review!

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems. Good shuttle service.
Stayed 1 night in Mar 2024
Response from Front Desk on 13 Mar 2024
Thanks so much for the review.

10/10 Excellent

Sweets

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and exhibited great character while having great customer service skills. I pick the hotel by mistake. It was the best mistake I’ve ever made. I will now stay there every time I visit Miami.
Stayed 1 night in Mar 2024
Response from front desk agent on 13 Mar 2024
Thanks so much for your kind words and choosing Comfort suites! Hope to see you again!

8/10 Good

Clifford

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The free cruise ship terminal transportation is a little misleading. They do have that service however it has to be scheduled. We couldn’t schedule it ahead of time and had to schedule it the day we arrived. When we arrived the only booking they had available was 9 and 1:30 and we were boarding at 11. It’s about $45 for an Uber for 4 people for this location.
Stayed 1 night in Mar 2024
Response from front desk agent on 13 Mar 2024
Im sorry for the inconvenience you experienced with our shuttle services. I understand your concerns. Please note that our shuttle service is a courtesy provided to our guests, and while we strive to accommodate everyone, seating is limited. We appreciate your understanding and feedback as we continually work to improve our services.Best regards,

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing! So helpful and accommodating. We didn't know that you had to sign up for the cruise shuttle and she checked and was able to secure us a spot. We are so grateful!
Stayed 1 night in Mar 2024
Response from AC on 11 Mar 2024
Thank you for your kind words! We're delighted to hear that our team was able to assist you with securing a spot on the cruise shuttle. We're here to make sure your experience is as smooth and enjoyable as possible. Have a fantastic time on your cruise

6/10 Okay

Andrea

Travelled with family
Disliked: Amenities
Terrifying location ripped off on cab rides
Stayed 1 night in Jan 2024
Response from Front desk on 13 Mar 2024
We sincerely apologize for any inconvenience you experienced regarding taxi prices during your stay. While we regret that we cannot control the pricing set by taxi services, we want to assure you that the safety of our guests is our utmost priority. Our area boasts a significant police presence, contributing to its reputation as a safe environment. We appreciate your feedback and will continue striving to improve our guests' experiences.

8/10 Good

Scott

Travelled with family
Liked: Staff & service
The only reason we chose this Comfort Suites property over others in the area was because of the airport AND Cruise port shuttle that they offer free of charge. When trying to research these options, the info on the complimentary shuttle services was very vague! Airport shuttle apparently only picks up on the hour & only until 12:00 am. From what we were told, It is a shared shuttle service that stops at multiple hotels in the area so it can take 30 - 45 minutes or more to arrive at your hotel. As for the morning cruise shuttle, apparently they start signups at 11:00 am the day before (in person only) you are needing it so any guests arriving later than 3:00 or 4:00 pm is out of luck unless you are okay not getting to the ship until after 2:00 pm. I understand that it was a busy time in the Miami area (Spring Break) but for the $365.00 per night that we paid, all aspects of the stay should have been much better. The one positive was Gabriel at the front desk that checked us in at 11:30 pm after the cab dropped up off (additional $25 in cab fare). He was very personable & dealing with all of the issues in a very professional & caring way! We will be looking for other options in the future as there are lots of higher end hotels that offer a much more enjoyable stay for the same price!
Stayed 1 night in Mar 2024
Response from Alexis C. on 9 Mar 2024
Im sorry for the inconvenience you experienced with our shuttle services. I understand your concerns. Please note that our shuttle service is a courtesy provided to our guests, and while we strive to accommodate everyone, seating is limited. We appreciate your understanding and feedback as we continually work to improve our services.Best regards,

10/10 Excellent

Milton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alexis C. on 10 Mar 2024
Thank You Milton for giving us A review!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very accomodating place loved it there ...pool was pretty cold
Stayed 1 night in Jan 2024
Response from Front desk on 8 Mar 2024
Thanks so much for the review!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alexis c on 9 Mar 2024
Thank you for choosing Miami Comfort Suites Airport North.

8/10 Good

Roland

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from front desk agent on 9 Mar 2024
Thanks so much for the review!

10/10 Excellent

Mario angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front desk on 8 Mar 2024
Thanks so much for your kind words.

10/10 Excellent

Latonya

Stayed 1 night in Mar 2024
Response from front desk agent on 28 Mar 2024
thanks for your stellar review! we hope to see you soon

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 7 Mar 2024
We appreciate your rating and choosing Comfort Suites.

4/10 Poor

marcelo d da cruz

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful
Stayed 1 night in Feb 2024
Response from Front Desk on 5 Mar 2024
I'm sorry to hear that your recent stay with us didn't meet your expectations. Your feedback is invaluable, and we're committed to addressing the issues you've raised. We strive to provide the best experience possible for all our guests and will take immediate action to improve. We sincerely hope you'll give us another chance to exceed your expectations in the future.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Offered airport transfer and cruise transfer. Good breakfast included which is a must for my family of 5. Restaurants in walkable distance. Would stay here again.
Stayed 2 nights in Feb 2024
Response from Front desk on 5 Mar 2024
We are so glad you enjoyed your stay with us.

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Reachable from airport and close enough to the ship port
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Mar 2024
Thank you for the review!

8/10 Good

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely perfect for our cruise! It has free shuttle from the airport and to the cruise port in the morning. The only thing I would improve is that I wish the instructions were more clear. The website says to call the hotel and when you do they just tell you to go find the airport shuttles. I felt like that could have just been stated on the website with the 2 pick up locations and it would save a lot of people's time especially the hotel staff from having to answer everyones question. Would definitely stay here again
Stayed 2 nights in Feb 2024
Response from YC on 3 Mar 2024
Thank you for your stellar review; we hope to see you again soon!

2/10 Terrible

Kim

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was extremely rude. Lights in room didn’t work or fan in bathroom. There was so many people complaining.
Stayed 1 night in Mar 2024
Response from YC on 3 Mar 2024
Lights in the room are activated once you place your key in the door; we are on energy saver mode; we apologize that your request for late check-out was not fulfilled as we are swamped. I am sure you witnessed the chaos upon boarding our shuttle to the Port of Miami. You also mentioned other issues, but let's focus on yours; thank you!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 4 Mar 2024
Thank you so much for your rating!

10/10 Excellent

Sherri

Liked: Amenities
It was very easy check in
Stayed 1 night in Mar 2024
Response from Front Desk on 2 Mar 2024
Thanks so much for your review!