The only reason we chose this Comfort Suites property over others in the area was because of the airport AND Cruise port shuttle that they offer free of charge.
When trying to research these options, the info on the complimentary shuttle services was very vague!
Airport shuttle apparently only picks up on the hour & only until 12:00 am.
From what we were told, It is a shared shuttle service that stops at multiple hotels in the area so it can take 30 - 45 minutes or more to arrive at your hotel.
As for the morning cruise shuttle, apparently they start signups at 11:00 am the day before (in person only) you are needing it so any guests arriving later than 3:00 or 4:00 pm is out of luck unless you are okay not getting to the ship until after 2:00 pm.
I understand that it was a busy time in the Miami area (Spring Break) but for the $365.00 per night that we paid, all aspects of the stay should have been much better.
The one positive was Gabriel at the front desk that checked us in at 11:30 pm after the cab dropped up off (additional $25 in cab fare).
He was very personable & dealing with all of the issues in a very professional & caring way!
We will be looking for other options in the future as there are lots of higher end hotels that offer a much more enjoyable stay for the same price!