Balcony

Reviews of Bristol Hotel

2 out of 5
Bristol Hotel
Plaza Necaxa 17, Esq. Panuco y Sena, Mexico City, CDMX

Reviews

8.6

Excellent

Rating 10 - Excellent. 504 out of 1014 reviews" "
Rating 8 - Good. 318 out of 1014 reviews" "
Rating 6 - Okay. 121 out of 1014 reviews" "
Rating 4 - Poor. 40 out of 1014 reviews" "
Rating 2 - Terrible. 31 out of 1014 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe and inexpensive... Can't ask for anything more...
Stayed 1 night in Mar 2024

8/10 Good

Jose guadalupe, Westhampton

Stayed 4 nights in Mar 2024

10/10 Excellent

Adrian

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2024

6/10 Okay

Abby

Disliked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is nice and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Harry

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
International visitors might want to avoid this hotel - not only the staffs have problems communicating in English, one of the receptionist was actually looks annoyed that I can't speak Spanish. The AC / air conditioning only have on/off & fan speed button - you can't set the temperature. Quite useless. The bathtub is clogged, tried to unclog it, but it won't open No kettle, so no hot water for your coffee/tea No slipper/sandal, so bring your own. There's no lock on the toilet door, so always be mindful before you open the toilet door. The hotel & room looks old, but I actually like this, it feels familiar & comfy.
Stayed 1 night in Dec 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, room comfort
Stayed 14 nights in Dec 2023

6/10 Okay

Roger

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

6/10 Okay

Christopher

Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Nazaret Evelia

Stayed 2 nights in Nov 2023

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a disaster, old hotel and don’t worth the money. Never return.
Stayed 3 nights in Nov 2023

6/10 Okay

Carlos Adrian

Stayed 4 nights in Nov 2023

2/10 Terrible

jose

Stayed 2 nights in Nov 2023

8/10 Good

Víctor

Travelled with partner
Liked: Cleanliness
Good but old Need re-newal asap, bathroom furniture!!! And beds
Stayed 2 nights in Oct 2023

10/10 Excellent

Mario

Stayed 1 night in Oct 2023

6/10 Okay

Guilherme

Business traveller
Liked: Amenities
Disliked: Staff & service
Reception SOOOO lazy and slow. Cleaning team actually pretty good.
Stayed 4 nights in Oct 2023

10/10 Excellent

Maribel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

MA. GUADALUPE

Liked: Cleanliness, staff & service, property conditions & facilities
ME GUSTÓ LA UBICACION, CAMINANDO ESTA TODO CERCA Y QUE CUENTA CON ESTACIONAMIENTO
Stayed 1 night in Sep 2023
Response from ALEX on 10 Oct 2023
Hola, buenas tardes.¡Enterado, esperamos contar con su próxima visita a esta su segunda casa, ¡muchas gracias y excelente día!!!Agradezco las atenciones prestadas Sin más por el momento quedo a tus órdenes atento a cualquier comentario. Muchas gracias.SALUDOS CORDIALES//BEST REGARDS Alejandro Tenorio Reservaciones y VentasHotel BristolPlaza Necaxa 17 esq. Rio Panuco y Rio Sena, 06500, Ciudad de MéxicoTel 55 330245reservaciones@hotelbristol.com.mx

8/10 Good

Veronica

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from ALEX on 10 Oct 2023
Hola, buenas tardes.¡Enterado, esperamos contar con su próxima visita a esta su segunda casa, ¡muchas gracias y excelente día!!!Agradezco las atenciones prestadas Sin más por el momento quedo a tus órdenes atento a cualquier comentario. Muchas gracias.SALUDOS CORDIALES//BEST REGARDS Alejandro Tenorio Reservaciones y VentasHotel BristolPlaza Necaxa 17 esq. Rio Panuco y Rio Sena, 06500, Ciudad de MéxicoTel 55 330245reservaciones@hotelbristol.com.mx

6/10 Okay

gustavo

Travelled with partner
Liked: Cleanliness, staff & service
the bristol hotel have and a good location not on a busy street but walking distance to el Angel and the mail street. the personel is very helpfull and very accessiible to taxis
Stayed 1 night in Sep 2023

8/10 Good

gustavo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Bristol is not fancy but location is great the Bristol is great just for sleeping , taxis at the door staff is very helpful
Stayed 3 nights in Sep 2023

10/10 Excellent

Jahaira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flight got delayed went back they don’t charge a arm or a leg. I highly recommend this hotel to anyone.
Stayed 1 night in Aug 2023

10/10 Excellent

Gerardo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like, is the fan is way to noise at night.
Stayed 1 night in Aug 2023

10/10 Excellent

Jahaira

Travelled with family and small children
Liked: Amenities
I am glad that i gave it the benefit of the doubt due to some negative reviews! Check in and check out was super easy, Housekeeping was on point with the cleaning of the room or just checking if we need anything. The hotel is not far at all from the statue of angel in which is more beautiful at night. Facility itself was clean elevators were working properly only thing is that they close extremely quick but other than that i was amazed by the stay you have a bunch of things around the area starbucks is a few mins away many many options. My stay was amazing i recommend it to everyone coming to mexico city this would be my first choice if coming back to mexico city.
Stayed 3 nights in Aug 2023

8/10 Good

Raul, Santa Cruz

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from ALEX on 16 Oct 2023
Hello good morning.Knowing, We look forward to your next visit to this your second home, thank you very much and have a great day!!!I appreciate the attention givenWithout further coments, for the moment I remain at your service, attentive to any comments. Thank you so much.CORDIAL GREETINGS//BEST REGARDS Alejandro Tenorio Reservations and SalesBristol HotelPlaza Necaxa 17 esq. Rio Panuco and Rio Sena, 06500, Mexico CityTel 55 330245reservations@hotelbristol.com.mx

8/10 Good

Mario

Stayed 4 nights in Aug 2023

10/10 Excellent

JESUS M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area
Stayed 5 nights in Aug 2023

10/10 Excellent

Esdras

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me he hospedado varías veces ya que es muy conveniente y sabes que esperar. Esta vez al igual que las anteriores tuve una estancia placentera y todo excelente con excepción del internet que no llegaba a la habitación pero súper contento y me volvería a quedar sin dudas
Stayed 2 nights in Aug 2023

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jul 2023

8/10 Good

Alejandra

Stayed 3 nights in Jul 2023

8/10 Good

Mary

Stayed 3 nights in Jul 2023

10/10 Excellent

Neil, boynton bch

Stayed 1 night in Jul 2023

6/10 Okay

Jorge

Liked: Staff & service
Disliked: Property conditions & facilities
Average Hotel, it's what it is. On this price range you almost know what to expect. You can tell it is an old building that has not been renovated in a while. Wifi did not work, but on the plus side the location is very good, walkable area full of restaurants and things to do.
Stayed 4 nights in Jul 2023

2/10 Terrible

Gabino

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This had to be one of the worst hotels I have ever stayed at. Out of the 2 elevators only one “worked.” From the 4th floor, only the UP button worked. We had to take the stairs and it was a horrifying experience. I have a child and an elderly father and they had no handrails. They had to hold on to the wall to walk down. Making matters worse, at each level, the floors were full of trash. Then the fire alarm on our floor kept beeping because it needed a new battery. My dad reported it, but was ignored. The walls in the room were cracking all over. Half the lights in the hallway did not work. I have photos of all this but I guess you can’t add photos to the review.
Stayed 4 nights in Jun 2023

8/10 Good

Suresh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They gave us twin bed even though We booked in for Double bed.
Stayed 6 nights in Jun 2023

10/10 Excellent

Sandra, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ive been coming here for 30 years.Its like stepping back in time when people care about their jobs, the physical space feels comfortable/at home not 'fake luxury' .From the front desk, to the restaurant to the maintenance staff...they care about their jobs and their customers. And it's in a real neighborhood. It is, thank god, the opposite of Zona Rosa.
Stayed 2 nights in Jun 2023
Response from ALEX on 27 Jun 2023
Hello, good afternoon.Informed, thank you very much and excellent day!!!I appreciate the attention paid Without further ado, for the moment I remain at your service attentive to any comments. Thanks a lot.BEST REGARDS//BEST REGARDS Alejandro Tenorio Reservations & SalesHotel BristolPlaza Necaxa 17 esq. Rio Panuco y Rio Sena, 06500, Mexico CityPhone 55 2268-4268reservaciones@hotelbristol.com.mx

6/10 Okay

Jesus Manuel

Travelled with family
Disliked: Cleanliness
There was roaches in the room, missing items like an iron. Staff threw away my shampoo bottle and body wash. Room was hot. Elevator took forever to come. The staff were really nice nonetheless.
Stayed 4 nights in Jun 2023
Response from ALEX on 20 Jun 2023
We apologize in advance for the inconvenience during your stay. We will work on our services to continue providing better service. We look forward to your next visit to this your second home.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great service.
Stayed 1 night in Jun 2023
Response from ALEX on 20 Jun 2023
We look forward to your next visit to this your second home

10/10 Excellent

Clara Vazquez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to the USA embassy in Mexico city
Stayed 2 nights in May 2023
Response from ALEX on 20 Jun 2023
We look forward to your next visit to this your second home

4/10 Poor

thomas

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great location, low price, shabby rooms.
Stayed 4 nights in May 2023
Response from ALEX on 20 Jun 2023
We look forward to your next visit to this your second home

10/10 Excellent

Micheal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and surrounding neighborhood.
Stayed 4 nights in May 2023
Response from ALEX on 20 Jun 2023
We look forward to your next visit to this your second home

8/10 Good

Yajaira

Liked: Cleanliness, staff & service, property conditions & facilities
I was there for 15 days. Didn’t like that they don’t have instant coffee maker/mini fridge inside the room. The shower clogs up when showering. They charged me 160 bucks for 2 loads of clothes to wash pretty ridiculous. Convenient hotel local spots to eat it was ok can’t complain.
Stayed 2 nights in May 2023
Response from Reservaciones on 10 May 2023
We regret that your stay with us has not been the best. We will take your criticism into account and continue to improve.

4/10 Poor

alton

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
property is worn out and needs serious cleaning and updating. dirty elevators. room and hallway carpets are worn out elevators are old and malfunctioning
Stayed 5 nights in Apr 2023
Response from ALEX on 20 Jun 2023
We apologize in advance for the inconvenience during your stay. We will work on our services to continue providing better service. We look forward to your next visit to this your second home

10/10 Excellent

john

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here multiple times (maybe 6) and the fact I have stayed so many times is the best review. Staff is always friendly, location is relatively quiet, and the area is real nice.
Response from ALEX on 20 Jun 2023
We look forward to your next visit to this your second home

10/10 Excellent

Rene Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to a major street and easily accessible. There are great restaurants within walking distance.
Stayed 5 nights in Apr 2023
Response from ALEX on 20 Jun 2023
We look forward to your next visit to this your second home

10/10 Excellent

Maureen

Stayed 5 nights in Apr 2023
Response from ALEX on 20 Jun 2023
Esperamos en su próxima visita a esta su segunda casa.

10/10 Excellent

Les

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Apr 2023
Response from ALEX on 20 Jun 2023
Esperamos en su próxima visita a esta su segunda casa.

8/10 Good

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from ALEX on 20 Jun 2023
Esperamos en su próxima visita a esta su segunda casa.

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023