Shower, free toiletries, towels
Check availability

Reviews of Koox Naluum Eco Hotel

3 out of 5
Koox Naluum Eco Hotel
Carr Merida Chetumal Km 22 9, Tecoh, YUC

Reviews

6.4
Rating 10 - Excellent. 7 out of 26 reviews" "
Rating 8 - Good. 9 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 8 out of 26 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

7.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Darryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not pay for this place or use Expedia. This hotel is closed and has been for quite some time even though they continue to collect through Expedia.
Stayed 1 night in Jan 2022

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is closed. We paid for this over Expedia, rented a car, only to find that the property is closed. We had to scramble to find another place to stay for the night. If you call the phone number in the property description, you’ll get a message that the number doesn’t exist.
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
It was not open It was closed Out of buiuness Nobody was there
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was closed when I came Sunday at noon. It’s been closed for months!
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked the quietness and calm of the property. I did not like that i had to carry my heavy luggage to the room. The trails to the room are gravel and I cannot "drag" or "wheel" my luggage.
Stayed 1 night in Nov 2018
Response from Koox Naluum on 4 Dec 2018
THANKS FOR YOUR COMMENTS

10/10 Excellent

Verified traveller

Mayapan Paradise
Beautiful place with a gorgeous sunset
Stayed 1 night in Aug 2018
Response from Koox Naluum on 27 Aug 2018
Thank You for your comment

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and extremely friendly staff ready to make your stay as the best experience in yucatan
Stayed 1 night in May 2018
Response from Koox Naluum on 14 May 2018
Gracias por sus comentarios, esperamos que regreso pronto! Saludos

8/10 Good

Jean claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay

8/10 Good

maria, Orlando, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for relaxing
we loved the hotel the rooms were spacious and very clean and loved that there was no TV just nature.

8/10 Good

Albert, Miami

Liked: Cleanliness, staff & service
Interesting place
The property is beautifully landscaped with pools and a sweat lodge. This hotel is really a set of mud and straw casitas with thatched roofs. While that sounds a bit rustic, the rooms were comfortable except there was no air conditioning. That was fine in December, but I imagine it would be quite uncomfortable in summer.

2/10 Terrible

Rodrigo

Stayed 1 night in Dec 2022

2/10 Terrible

JENARO GUILLERMO

Stayed 1 night in Oct 2022

2/10 Terrible

Ángel Francisco

Stayed 1 night in Aug 2022

2/10 Terrible

Claudia E

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Muy agradable y tranquilo para descansar, para hacerlo un punto para salir a los diferentes lugares, cerca de aquí varios cenotes muy bonitos, recomendable
Stayed 1 night in Aug 2018
Response from Koox Naluum on 16 Aug 2018
Muchas gracias por sus comentarios. Esperemos regreso pronto. Saludos

8/10 Good

Saúl

Liked: Cleanliness, staff & service
Disliked: Room comfort
Buena atención del personal
La atención del personal fue muy buena, el inconveniente es que no hay botellas de agua en la habitación, y además está muy cerca de la carretera donde hay mucho tránsito de vehículos, mucho ruido. El menú es muy reducido en los alimentos. En la habitación sobre la cama cayeron del techo un alacrán de color negro y una lagartija chiquita.
Stayed 9 nights in Dec 2017
Response from Koox Naluum on 9 Jan 2018
Muchas Gracias por sus comentarios, tomaremos en cuenta todo lo que nos comenta. Saludos

8/10 Good

Ilka

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wir waren die einzigen Gäste. Restaurant um 19.30 Uhr geschlossen obwohl bis 20.30 Uhr offen dran stand. Frühstück war auch erst gegen 8.30 Uhr möglich. Keine Versorgung in der näheren Umgebung möglich.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Beautiful Hotel
Nice location to access cenotes. The hotel is peaceful and beautiful. The rooms can do with an upgrade and perhaps a more flexible restaurant schedule would be nice since there are no other options for breakfast and dinner nearby.

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöne Basis für die Besichtigung von Mayapan
Wir fanden es sehr entspannend als Zwischenstopp von Izamal kommend. Die sehenswerten Ruinen von Mayapan liegen sehr nahe.

4/10 Poor

MARIA

Disliked: Staff & service, property conditions & facilities
CERO ATENCION
Tuvimos una muy mala experiencia, ya que el hotel no cuenta con comunicacion al exterior, los taxistas no ubican el hotel, no tienen telefono de taxis, alguna emergencia y no cuantan con NADA

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mauricio, ciudad del carmen

Liked: Staff & service, property conditions & facilities
Puede Mejorar
Instalaciones bonitas, necesitan controlar insectos dentro de habitaciones, camas y almohadas muy duras. Por lo demás el hotel vale mucho la pena.

10/10 Excellent

Elizabeth, cdmx

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
me fue bien solamente que encontre una tarantula en la habitación por la noche, y en la entrada del hotel tambien habia una

10/10 Excellent

Miguel Angel, Cancun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente

10/10 Excellent

Susana Haide, Merida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gustó todo
Todo muy bien y felicitaciones en el servicio del personal.

6/10 Okay

Luipac, México DF

Liked: Cleanliness, property conditions & facilities
Agradable estancia
Falta más señalización y visibilidad al anuncio del hotel sobre la carretera, especialmente si se llega de noche. Es sensacional que las habitaciones tengan hamacas dentro, sin embargo podrían colocarla en otra ubicación de la habitación que permita mecerse y principalmente que le de la curvatura correcta a la hamaca para que resulte cómoda. Sin duda falta una zona de hamacas también en el exterior para poder disfrutar el sol en hamaca al exterior de la habitación. Por lo demás recomendable el hotel. Si considero que es un poco elevado el precio de las habitaciones (a diferencia del restaurante que es rico y de precio conveniente), pero agradable en general.