Bar (on property)

Reviews of voco Melbourne Central, an IHG Hotel

4 out of 5
voco Melbourne Central, an IHG Hotel
18 Timothy lane, Melbourne, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 92 out of 146 reviews" "
Rating 8 - Good. 31 out of 146 reviews" "
Rating 6 - Okay. 14 out of 146 reviews" "
Rating 4 - Poor. 4 out of 146 reviews" "
Rating 2 - Terrible. 5 out of 146 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing motel!! From the moment we pulled up for valet parking, to the moment we left, we received 5 star service and especially appreciated the kind and unexpected gift for our anniversary. The motel is the epitome of class. High ceilings, beautiful decor, state of the art facilities. We treated ourself to the high floor room with seperate bath and oh my goodness was it way more than we expected! So spacious, clean & modern, but again, full of class and luxury finishes. The bath overlooking the city, with floor to ceiling windows was just next level amazing! Super comfortable bed, and a well soundproofed room that you wouldn’t know you were right in the CBD! We will definitely be coming back here again
Stayed 1 night in May 2024

10/10 Excellent

Leon Leslie

Travelled with partner
Liked: Amenities
Loved every minute.
Stayed 5 nights in Apr 2024
Response from FO on 1 May 2024
Hi Leon, Thank you for review and we are glad that you've enjoyed your stay with us. We look forward to welcoming you in near futureKind regards, Front Office

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at in the CBD. Close to everything and easy to find. Amazing facilities and staff were accomodating.
Stayed 2 nights in Apr 2024
Response from Irene on 26 Apr 2024
Dear Michael,Thank you for your feedback and we hope to see you again in the future.

10/10 Excellent

Monica

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from voco Melbourne Central on 22 Apr 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a wonderful experience at voco Melbourne Central. Your kind words about our service and facilities are greatly appreciated by our team.We strive to provide all our guests with memorable stays, and we are thrilled to know that we were able to exceed your expectations. Your feedback motivates us to continue delivering exceptional hospitality to all our guests.We look forward to welcoming you back to voco Melbourne Central in the future. If there is anything else we can assist you with, please do not hesitate to contact us.

10/10 Excellent

Shazrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and good rooms! Loved the view of the city from the rooms
Stayed 1 night in Apr 2024
Response from voco Melbourne Central on 22 Apr 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a wonderful experience at voco Melbourne Central. Your kind words about our service and facilities are greatly appreciated by our team.We strive to provide all our guests with memorable stays, and we are thrilled to know that we were able to exceed your expectations. Your feedback motivates us to continue delivering exceptional hospitality to all our guests.We look forward to welcoming you back to voco Melbourne Central in the future. If there is anything else we can assist you with, please do not hesitate to contact us.

10/10 Excellent

Jayden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view and a really well done and beautifully finished hotel. A little slice of luxury right in the heart of Melbourne city.
Stayed 1 night in Apr 2024
Response from Melbourne Central Central on 12 Apr 2024
Thank you for choosing to stay with us at the voco Melbourne Central and for taking the time to complete this review. We are so happy to hear that you had such a pleasurable stay with us. We look forward to welcoming you back to the hotel in the future for another reliably different stay.

10/10 Excellent

Swarnim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location for the property. The staff and the facilities were awesome, although it would be nice to have the good old robe, slippers, shower cap etc in the room and not have to ask these amenities which kind of add to the luxury of a 4 star property. Everything else was fantastic!
Stayed 2 nights in Mar 2024
Response from Melbourne Central Central on 12 Apr 2024
Thank you for choosing to stay with us at the voco Melbourne Central and for taking the time to complete this review. We are so happy to hear that you had such a pleasurable stay with us. We look forward to welcoming you back to the hotel in the future for another reliably different stay.

10/10 Excellent

Tristan

Stayed 6 nights in Feb 2024
Response from Melbourne Central Central on 12 Apr 2024
Thank you for choosing to stay with us at the voco Melbourne Central and for taking the time to complete this review. We are so happy to hear that you had such a pleasurable stay with us. We look forward to welcoming you back to the hotel in the future for another reliably different stay.

10/10 Excellent

Ai Mei

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quite a new hotel, right in the heart of city. Opposite Melbourne Central. Tram in front of main street. Everything is splendid in the room. Customer Service is wonderful. Staff are friendly and helpful
Stayed 1 night in Feb 2024
Response from Melbourne Central Central on 12 Apr 2024
Thank you for choosing to stay with us at the voco Melbourne Central and for taking the time to complete this review. We are so happy to hear that you had such a pleasurable stay with us. We look forward to welcoming you back to the hotel in the future for another reliably different stay.

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant friendly staff and quiet and clean rooms
Stayed 1 night in Feb 2024
Response from Melbourne Central Central on 12 Apr 2024
Thank you for choosing to stay with us at the voco Melbourne Central and for taking the time to complete this review. We are so happy to hear that you had such a pleasurable stay with us. We look forward to welcoming you back to the hotel in the future for another reliably different stay.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Team voco Melbourne Central on 29 Jan 2024
Dear Sophia,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your experience. Your kind words mean a lot to us, and we truly appreciate your support.We look forward to the opportunity to welcome you back soon. If there's anything else we can do to enhance your future visits, please don't hesitate to let us knowWarm Regards,

10/10 Excellent

Steve

Travelled with partner
A well located hotel. Wonderful interiors and extremely friendly and helpful staff. We will return.
Stayed 1 night in Jan 2024
Response from Team voco Melbourne Central on 29 Jan 2024
Dear Steve,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your experience. Your kind words mean a lot to us, and we truly appreciate your support.We look forward to the opportunity to welcome you back soon. If there's anything else we can do to enhance your future visits, please don't hesitate to let us knowWarm Regards,

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very stylish place to stay and no complaints except the pool size is tiny
Stayed 4 nights in Jan 2024
Response from Team voco Melbourne Central on 22 Jan 2024
Dear Guest,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your experience. Your kind words mean a lot to us, and we truly appreciate your support.We look forward to the opportunity to welcome you back soon. If there's anything else we can do to enhance your future visits, please don't hesitate to let us knowWarm Regards,

10/10 Excellent

Maria del Carmen, KATY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Team voco Melbourne Central on 22 Jan 2024
Dear Guest,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your experience. Your kind words mean a lot to us, and we truly appreciate your support.We look forward to the opportunity to welcome you back soon. If there's anything else we can do to enhance your future visits, please don't hesitate to let us knowWarm Regards,

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome stay. Perfect location to experience all Melbourne has to offer!
Stayed 3 nights in Jan 2024
Response from Team voco Melbourne Central on 29 Jan 2024
Dear Angela,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your experience. Your kind words mean a lot to us, and we truly appreciate your support.We look forward to the opportunity to welcome you back soon. If there's anything else we can do to enhance your future visits, please don't hesitate to let us knowWarm Regards,

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team voco Melbourne Central on 29 Jan 2024
Dear Shannon,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your experience. Your kind words mean a lot to us, and we truly appreciate your support.We look forward to the opportunity to welcome you back soon. If there's anything else we can do to enhance your future visits, please don't hesitate to let us knowWarm Regards,

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Team voco Melbourne Central on 29 Jan 2024
Dear Sam,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your experience. Your kind words mean a lot to us, and we truly appreciate your support.We look forward to the opportunity to welcome you back soon. If there's anything else we can do to enhance your future visits, please don't hesitate to let us knowWarm Regards,

8/10 Good

Sarah

Travelled with partner
Liked: Staff & service, property conditions & facilities
Shower floor was not really cleaned and no bathrobes or toothbrushes
Stayed 2 nights in Jan 2024
Response from Team voco Melbourne Central on 29 Jan 2024
Dear Guest,Thank you for sharing your positive feedback with us! We're thrilled to hear that you enjoyed your experience, and we truly appreciate your kind words.Your feedback about the cleanliness is invaluable, and we're grateful for your input. We'll be sure to pass on your feedback to our Housekeeping Team for further improvements and please accept deepest apologies for the inconvenience. Your insights help us enhance our offerings and create an even better experience for our guests.We look forward to the pleasure of hosting you again soon. If there's anything else you'd like to share or if we can assist you further, please feel free to reach out.Warm Regards,

8/10 Good

Nikolett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team voco Melbourne Central on 29 Dec 2023
Dear Nikolett,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your experience. Your kind words mean a lot to us, and we truly appreciate your support.We look forward to the opportunity to welcome you back soon. If there's anything else we can do to enhance your future visits, please don't hesitate to let us knowWarm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team voco Melbourne Central on 29 Dec 2023
Dear Guest,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your experience. Your kind words mean a lot to us, and we truly appreciate your support.We look forward to the opportunity to welcome you back soon. If there's anything else we can do to enhance your future visits, please don't hesitate to let us knowWarm Regards,

10/10 Excellent

Jasper

Stayed 1 night in Dec 2023
Response from voco Melbourne Central Team on 28 Dec 2023
Dear Jasper, Thank you for choosing voco Melbourne for your stay in the city! We are thrilled to hear you enjoyed your stay and hope to see you again soon.Kind Regards,voco Melbourne Team

10/10 Excellent

Rhea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from voco Melbourne Central Team on 23 Dec 2023
Dear Rhea,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your experience. Your kind 10/10 review mean a lot to us, and we truly appreciate your support.We look forward to the opportunity to welcome you back soon. If there's anything else we can do to enhance your future visits, please don't hesitate to let us knowWarm Regards,

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel, Food was awesome Bit weird no mini bar but we got around it, Lots of eateries within walking distance, A lot !
Stayed 1 night in Dec 2023
Response from Melbourne Central Central on 18 Dec 2023
Hi Chris,Thank you for your feedback and love the little hotel with food that we serve. We only place milk inside mini bar at this moment. As we at central there are more than your expectation for food and drinks. Come back again next time, our hotel staff are knowledgeable nearby activity and could make your activity pack from day to night.

8/10 Good

Reza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and modern hotel.
Very nice and clean hotel. Great location. The beds were just OK, but then again, I am precious with my bed comfort. Probably the sheets could have been fitted tighter to give a better feel.
Stayed 1 night in Dec 2023
Response from voco Melbourne Central on 23 Dec 2023
Hello Reza,Thank you for sharing your positive feedback with us! We're thrilled to hear that you enjoyed your experience, and we truly appreciate your kind words.Your suggestion about the bedding is invaluable, and we're grateful for your input. We'll be sure to pass on your feedback to our higher management for review. Your insights help us enhance our offerings and create an even better experience for our guests.We look forward to the pleasure of hosting you again soon. If there's anything else you'd like to share or if we can assist you further, please feel free to reach out.Warm Regards,

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities
The accomodation was for my daughter as she’s having a touch emotional time right now, she felt like a princess in your beautiful King room, I can’t thank you enough, kind regards and care Marie
Stayed 1 night in Nov 2023
Response from voco Melbourne Central on 28 Nov 2023
Thank you so much for taking the time to share your feedback with us! We're delighted to hear that your daughter enjoyed her day at voco. We look forward to the opportunity to welcome both of you again soon!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from voco Melbourne Central on 27 Nov 2023
Thank you Anthony for choosing voco Melbourne Centra and wish to see you again

10/10 Excellent

Yasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from voco Melbourne Central on 3 Nov 2023
Thank you Yasmine for your feedback and wish to see you again .

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the Voco. The service and room were both excellent as was the valet parking. Highly recommend for excellent location too
Stayed 1 night in Oct 2023
Response from Team voco Melbourne Central on 28 Oct 2023
Dear Calonie,Thank you for taking the time to share your wonderful experience at Voco! We're delighted to hear that you loved your stay and that both the service and room exceeded your expectations. We also appreciate your kind words about our valet parking service and our excellent location.Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay in the future. If there's anything specific you enjoyed or any other feedback you'd like to provide, please feel free to let us know. We're here to make your next visit just as memorable as the last one!Warm Regards,

2/10 Terrible

Kellie

Stayed 4 nights in Oct 2023
Response from voco Melbourne Central on 17 Oct 2023
Dear Kellie,Thank you for sharing your feedback with us. We have sent you an email to delve into your concerns and experiences in more detail. We're committed to addressing your issues and improving our service.Please do not hesitate to reach out to us should you require any further assistance. Thank You.Best Regards,voco Melbourne Central

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the layout, design, space, elevators, everything. Except for the confusion of the entrance. It was easy to enter the wrong doors with everything surrounding looking so similar. Beside that it was fantastic.
Stayed 1 night in Oct 2023
Response from voco Melbourne Central Team on 8 Oct 2023
Dear Megan,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you loved the layout, design, and all the amenities we have to offer at our establishment, including the spacious rooms and efficient elevators.We apologize for any confusion you experienced with the entrance. We understand that it can be a bit tricky with the surroundings looking similar, and we appreciate your patience and understanding. Your feedback is valuable to us, and we will certainly take it into consideration to improve the clarity of our entrance area to ensure a seamless experience for our guests in the future.We hope that this minor inconvenience did not overshadow your overall fantastic experience with us, and we look forward to welcoming you back for another enjoyable stay in the near future. If there's anything else you'd like to share or any specific suggestions you have for improvement, please feel free to let us know. Your input is essential in helping us provide the best possible experience for all our guests.Regards,

10/10 Excellent

Kriti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous decore and very friendly staff. Love the stay cation.
Stayed 2 nights in Sep 2023
Response from voco Melbourne Central on 7 Oct 2023
Hi Kriti,Thank you for your feedback and stayed at voco Melbourne Central.

10/10 Excellent

Sarah Michele, Whangarei

Travelled with partner
Liked: Amenities
This hotel is lovely… has a boutique feel about it in the heart of cbd. Friendly staff and service and stunning decor throughout the hotel. Accommodation is extremely comfortable with gorgeous views of city - especially at night! Breakfast is scrumptious with a good variety of selection. Couldn’t fault this hotel. Easy check in and nothing was too much trouble… thanks Sam and team on reception and rest of hotel - you made our stay very enjoyable!
Stayed 3 nights in Sep 2023
Response from voco Melbourne Central on 7 Oct 2023
Dear Sarah,Thank you for your feedback and stayed at voco Melbourne Central.

10/10 Excellent

Demi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from voco Melbourne Central on 7 Oct 2023
Thank you Demi for your feedback and love to see you next time.

10/10 Excellent

Chun Yeung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel , I booked two rooms and they put lot next together even I didn’t request it
Stayed 2 nights in Sep 2023
Response from voco Melbourne Central on 7 Oct 2023
Thank you Chun Yeung for your feedback, we always try to do our best to impress our guest by a small touch.

6/10 Okay

Anthony

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Aug 2023
Response from voco Melbourne Central on 28 Aug 2023
Hi Anthony,Thank you for your stayed at Voco Melbourne Central and hope to see you again.

10/10 Excellent

LING JY, KUALA LUMPUR

Stayed 5 nights in Aug 2023
Response from voco Melbourne Central on 7 Oct 2023
Thank you Ling for your feedback.

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from voco Melbourne Central on 20 Aug 2023
Hi Louise ,Thank you for your stayed with us and wish to see you again.

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was so lovely and the staff were fantastic! Note the only parking available attached to the hotel was valet, if you are looking for pre paid parking that is affordable look online to avoid using the $70 per night valet service.
Stayed 1 night in Aug 2023
Response from voco Melbourne Central on 16 Aug 2023
Dear Phoebe,Thank you for your lovely review and for choosing voco Melbourne for your stay! We hope to see you again soon. Kind Regards,voco Melbourne Team

10/10 Excellent

Justin

Stayed 1 night in Aug 2023
Response from voco Melbourne Central on 3 Sept 2023
Dear Justin, Thank you for choosing voco Melbourne for your stay! We are thrilled to hear you enjoyed your stay and hope to see you again soon. Kind Regards,Voco Melbourne Team

4/10 Poor

Lexi Kate

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Beautiful hotel Customer service doesn’t reflect pricing
Stayed 4 nights in Jul 2023
Response from voco Melbourne Central on 8 Aug 2023
Hi Lexi,We are sorry to hear your experience, our hotel Duty Manager trying to contact with you and love to hear more detailed about your feedback. You may drop our Duty Manager an email at dutymanagers@melbourne.vocohotels.com.

10/10 Excellent

Jessie

Stayed 1 night in Jul 2023
Response from voco Melbourne Central on 3 Sept 2023
Dear Jessie,Thank you for choosing voco Melbourne for your stay in the city of Melbourne. We are happy you enjoyed your stay and wish to welcome you back shortly. Kind Regards,voco Melbourne Team

10/10 Excellent

MELISSA

Stayed 1 night in Jul 2023
Response from voco Melbourne Central on 24 Jul 2023
We hope this email finds you well. On behalf of the entire team at voco Melbourne Central, we would like to express our heartfelt gratitude for choosing to stay with us during your recent visit. Your presence at our hotel is genuinely appreciated, and we are thrilled to have had the opportunity to host you.Furthermore, we want to extend a special thank you for taking the time to provide us with your valuable feedback. We deeply value the opinions of our guests as they help us continually enhance the quality of our services and amenities.Your feedback is vital to us, as it allows us to understand our guests' experiences better and identify areas where we can make improvements. We have shared your comments with our team, and rest assured, we will be working diligently to address any areas of concern you may have highlighted.At voco Melbourne Central, we are committed to providing exceptional hospitality and ensuring our guests' utmost comfort throughout their stay. Your feedback helps us align our services with the needs and preferences of our esteemed guests like yourself.We sincerely hope that your overall experience was positive and that you were able to make the most of our hotel facilities and services. Should you plan to visit Melbourne again, we would be absolutely delighted to have the pleasure of hosting you once more.Once again, thank you for choosing voco Melbourne Central for your stay, and for sharing your valuable feedback with us. Should you have any further comments or questions, please do not hesitate to contact us; our team is always here to assist in any way we can.

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, simple lovely rooms. Loved the quirky touches!
Stayed 1 night in Jul 2023
Response from voco Melbourne Central on 24 Jul 2023
We hope this email finds you well. On behalf of the entire team at voco Melbourne Central, we would like to express our heartfelt gratitude for choosing to stay with us during your recent visit. Your presence at our hotel is genuinely appreciated, and we are thrilled to have had the opportunity to host you.Furthermore, we want to extend a special thank you for taking the time to provide us with your valuable feedback. We deeply value the opinions of our guests as they help us continually enhance the quality of our services and amenities.Your feedback is vital to us, as it allows us to understand our guests' experiences better and identify areas where we can make improvements. We have shared your comments with our team, and rest assured, we will be working diligently to address any areas of concern you may have highlighted.At voco Melbourne Central, we are committed to providing exceptional hospitality and ensuring our guests' utmost comfort throughout their stay. Your feedback helps us align our services with the needs and preferences of our esteemed guests like yourself.We sincerely hope that your overall experience was positive and that you were able to make the most of our hotel facilities and services. Should you plan to visit Melbourne again, we would be absolutely delighted to have the pleasure of hosting you once more.Once again, thank you for choosing voco Melbourne Central for your stay, and for sharing your valuable feedback with us. Should you have any further comments or questions, please do not hesitate to contact us; our team is always here to assist in any way we can.

10/10 Excellent

Dylan

Stayed 2 nights in Jun 2023
Response from voco Melbourne Central on 7 Aug 2023
Thank you Dylan for your feedback.

8/10 Good

Lucy

Stayed 1 night in Jul 2023
Response from voco Melbourne Central on 24 Jul 2023
We hope this email finds you well. On behalf of the entire team at voco Melbourne Central, we would like to express our heartfelt gratitude for choosing to stay with us during your recent visit. Your presence at our hotel is genuinely appreciated, and we are thrilled to have had the opportunity to host you.Furthermore, we want to extend a special thank you for taking the time to provide us with your valuable feedback. We deeply value the opinions of our guests as they help us continually enhance the quality of our services and amenities.Your feedback is vital to us, as it allows us to understand our guests' experiences better and identify areas where we can make improvements. We have shared your comments with our team, and rest assured, we will be working diligently to address any areas of concern you may have highlighted.At voco Melbourne Central, we are committed to providing exceptional hospitality and ensuring our guests' utmost comfort throughout their stay. Your feedback helps us align our services with the needs and preferences of our esteemed guests like yourself.We sincerely hope that your overall experience was positive and that you were able to make the most of our hotel facilities and services. Should you plan to visit Melbourne again, we would be absolutely delighted to have the pleasure of hosting you once more.Once again, thank you for choosing voco Melbourne Central for your stay, and for sharing your valuable feedback with us. Should you have any further comments or questions, please do not hesitate to contact us; our team is always here to assist in any way we can.

2/10 Terrible

Jessica

Travelled with group
Disliked: Staff & service, property conditions & facilities
Did not mention anywhere that had to pay for parking. They sting you at the end to pay $70 valet parking. Need to advertise and communicate this. Not impressed as there is parking across the street that I would have preferred.
Stayed 1 night in Jul 2023
Response from voco Melbourne Central on 2 Jul 2023
Hi Jessica,Thank you for your feedback and your stay experience, our hotel management had drop you a voice message for your valet issue.

10/10 Excellent

Balaji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and delightful stay at Voco
Amazing stay. I'm returning to Voco and will continue to return to Voco on my next trips. They have super friendly staff and the breakfast spread is just amazing.
Stayed 4 nights in Jun 2023
Response from voco Melbourne Central on 22 Jun 2023
Thank you Balaji and hope to see you again.

10/10 Excellent

MUHAMMAD KHAIRUL NAIM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and aesthetically pleasing. Room was quite comfortable and amenities are great. Room was ready even before published check in time. Staff was friendly especially Sophie who did check in for us. She even did explain all the amenities and facilities that the hotel offered clearly. Breakfast was also excellent with choice of pastries, hot items and few other items. Lastly, location was quite good- near a lot of eateries, tram stops and shops. Really enjoyed my stay in Melbourne!
Stayed 4 nights in Jun 2023
Response from voco Melbourne Central on 18 Jun 2023
Hi Khairul,Thank you for your feedback and wish you see you again.We had share your feedback to the team and Sophie were being compliment by you.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Amazing Hotel,3rd visit Staff always so friendly Decor superb
Stayed 2 nights in Jun 2023
Response from voco Melbourne Central on 11 Jun 2023
Dear John,Thank you for choosing to stay at voco Melbourne Central. We appreciate having you as our guest and are delighted to hear that you had a pleasant experience during your recent visit.Your satisfaction is our top priority, and we are thrilled to know that you enjoyed your stay with us. It would be our utmost pleasure to welcome you back to our hotel in the future.If there is anything else we can assist you with or if you have any specific preferences for your next stay, please do not hesitate to reach out to us. We are here to ensure that your future visits are just as enjoyable as the previous one.Once again, thank you for your patronage. We sincerely look forward to seeing you again at voco Melbourne Central.

10/10 Excellent

Brian

Stayed 1 night in Jun 2023
Response from voco Melbourne Central on 6 Jun 2023
Hi Brian,Thank you for your positive feedback and we hope to see you again.