Exterior

Reviews of Quest St Kilda Road

4 out of 5
Quest St Kilda Road
478 St Kilda Rd, Melbourne, VIC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 242 out of 347 reviews" "
Rating 8 - Good. 81 out of 347 reviews" "
Rating 6 - Okay. 12 out of 347 reviews" "
Rating 4 - Poor. 5 out of 347 reviews" "
Rating 2 - Terrible. 7 out of 347 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Liked: Staff & service, property conditions & facilities
Staff were excellent. Everything was perfect. Rooms need more clean attention. Finger marks on windows, bathroom floors, dust over phone shows hasn’t been cleaned in long time.
Stayed 3 nights in May 2024

10/10 Excellent

Mark

Travelled with group
Nice area
Stayed 2 nights in May 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and clean
Stayed 1 night in Apr 2024
Response from lauren.berry on 30 Apr 2024
Hi Aaron, thank you for your 5/5 review; we are pleased that you enjoyed your stay. Warm wishes, Lauren Berry General Manager

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for show in St Kilda.
Stayed 1 night in Feb 2024
Response from Lauren on 29 Feb 2024
Thanks for your review Terence. Glad you found our location convenient for heading to St Kilda. Warm wishes, Lauren General Manager

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lauren on 29 Feb 2024
Thanks for your rating Cathy. We hope to see you again soon. Warm wishes, Lauren General Manager

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from Lauren on 29 Feb 2024
Thanks for your 10/10 rating Julie. We look forward to welcoming you back. Warm wishes, Lauren General Manager

8/10 Good

Liv

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and property. Good location.
Stayed 2 nights in Feb 2024
Response from Lauren on 29 Feb 2024
Hi Liv, thanks for your lovely comment about the staff. I'm glad you enjoyed your stay with us. We hope to see you again soon. Warm wishes, Lauren General Manager

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and front of house staff who welcomed us to the property. We will be returning to stay in the future.
Stayed 1 night in Feb 2024
Response from Andy on 20 Feb 2024
Hi Kim,Thank you so much for taking the time to leave such a wonderful review. We are so pleased you enjoyed your stay and look forward to welcoming you back in the future.Warm RegardsAndy

10/10 Excellent

Ashleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Quest St Kilda for 2 nights to see the incredible Taylor Swift. When we arrived we discovered we had double booked - the team at Quest St Kilda went above and beyond to resolve the issue professionally and quickly so our holiday could be stress-free. I can't thank the Quest Dream Team of Rachida, Bella and Andy enough for their kindness, understanding, patience and professionalism. Anytime we are in Melbourne we will come back to Quest St Kilda :)
Stayed 2 nights in Feb 2024
Response from Andy on 20 Feb 2024
Hi Ashleigh,Im so glad you enjoyed your stay with us and i am sure the show was amazing! Thank you again for the beautiful flowers. We hope to see you again for the next concert.Best RegardsAndy and the team

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Big shout out to all the staff, Kelly, Finn and Mia, so helpful in arranging late night check-in/key access. The room was a good size, and convenient to Melbourne City…walkable..or nearby tram.
Stayed 2 nights in Feb 2024

10/10 Excellent

Halima

Stayed 1 night in Feb 2024
Response from Andy on 20 Feb 2024
Hi Halima,Thank you so much for the positive review, its very much appreciated.Best RegardsAndy

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great apartment. Great location. Staff were very friendly and welcoming. We arrived early and they let is check in early. Room was nice and quiet. Had everything we needed. And the price was great too.
Stayed 1 night in Jan 2024
Response from Andy on 20 Feb 2024
Hi Ashlee, Thank you for taking the time to leave such a lovely review. I'm so pleased you enjoyed your stay and we hope to see you again in the future.Warm RegardsAndy

10/10 Excellent

joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Andy on 20 Feb 2024
Hi Joel,Thank you so much for taking the time to Rate your stay. I am so pleased you enjoyed your stay and we look forward to welcoming you back next time.Warm RegardsAndy

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great self contained apartment with all you need and a great location
Stayed 2 nights in Jan 2024
Response from Lauren on 31 Jan 2024
Hi Alexandra, Thank you for your 5/5 review. I'm glad you enjoyed the apartment and our wonderful location. We hope to welcome you back. Best wishes, Lauren General Manager

10/10 Excellent

Beverly, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern clean and great fresh coffee.
Stayed 3 nights in Jan 2024
Response from Lauren on 31 Jan 2024
Hi Beverly, Thanks for your great review - it's fantastic that you found our rooms to be modern and clean. We love our freshly ground coffee in the guest lounge. Warm wishes, Lauren General Manager

10/10 Excellent

Jing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lauren on 31 Jan 2024
Thanks for your 5/5 rating Jing. See you soon! Warm wishes, Lauren General Manager

10/10 Excellent

Domarena

Stayed 3 nights in Jan 2024
Response from Andy on 20 Feb 2024
Thank you Domarena for the lovely feedback. We are so pleased you enjoyed your stay with us.Warm RegardsAndy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Finn on 8 Jan 2024
Thank you for your rating. We hope to welcome you again soon. Warm regards, Finn - Senior Guest Services Agent

10/10 Excellent

PETA

Stayed 4 nights in Dec 2023
Response from Lauren on 31 Jan 2024
Thanks for your 5/5 rating Peta. We hope to welcome you back. Warm wishes, Lauren General Manager

10/10 Excellent

Emma, Meadowbank

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff, dog friendly and great location! We’re obsessed with the team here!
Stayed 4 nights in Dec 2023
Response from Lauren on 1 Jan 2024
Hi Emma,Wow - this was so lovely to read - you have made my day and I am excited to share with the team. We can't wait to see you again. Warm wishes, Lauren General Manager

10/10 Excellent

Mohammad Tanzil

Stayed 3 nights in Dec 2023
Response from Lauren on 1 Jan 2024
Thanks for your 10/10 rating, Mohammad. We hope to welcome you back again. Warm wishes, Lauren General Manager

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay with Pet
Our stay was really good> The staff excellent and facilities really good. The apartment was well equipped and clean. The only reason I didn't give it 5 stars all round was the curtains in all the rooms were off the tracks at the ends and intermittently along the whole space. Let light in and made the space fell really untidy. An easy fix and don't know why they leave them like it.
Stayed 4 nights in Dec 2023
Response from Lauren on 1 Jan 2024
Hi Rhonda,Thank you for your great review and I am so pleased you enjoyed your stay. I am so sorry about the issue with the curtain, we this absolutely should have been rectified prior to you checking in and I appreciate you bringing to our attention. It's great that you found the staff to be excellent and enjoyed your stay. We hope to see you again.Warm wishes, Lauren General Manager

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lauren on 1 Jan 2024
Thanks for your 5/5 rating, Rob. We look forward to having you stay again. Warm wishes, Lauren General Manager

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never disappoints. Easy check in and wonderful facilities including good gym and great laundry. Exceptional prices for the service and facilities provided.
Stayed 3 nights in Dec 2023
Response from Lauren on 1 Jan 2024
Hi Peter, Thanks for your 5/5 review and for choosing to stay with us again; it's always a pleasure. It's so great that you find value in the gym and laundry. We look forward to having you stay again. Warm wishes, Lauren General Manager

10/10 Excellent

Jenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was bigger than i throught , very clean and nice. if i need to stay i would stay there again for sure
Stayed 1 night in Dec 2023
Response from Finn on 17 Dec 2023
Hi Jenn. thank you for the 5/5 review. We are glad to hear that you enjoyed your stay, and hope to welcome you back soon. Kind Regards, Finn - Senior Guest Services Agent

10/10 Excellent

Mary

Stayed 3 nights in Dec 2023
Response from Finn on 17 Dec 2023
Hi Mary, thank you for the 10/10 rating for Quest St Kilda Road. We're glad you enjoyed your stay. Kind Regards, Finn - Senior Guest Services Agent

10/10 Excellent

Samantha

Stayed 1 night in Dec 2023
Response from Lauren on 1 Jan 2024
Thanks for your 5/5 rating! We hope to see you again. Warm wishes, Lauren General Manager

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Lauren on 1 Jan 2024
Thanks for your rating, Mary. We hope to welcome you back again. Warm wishes, Lauren General Manager

10/10 Excellent

Symone

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating, and friendly staff. Card wouldn’t access the gym area and the issue was fixed immediately. Good price for quite a fancy place.
Stayed 2 nights in Dec 2023
Response from Lauren on 1 Jan 2024
Hi Symone,Thanks for your fantastic review, I'm thrilled you enjoyed your stay with us. We look forward to welcoming you back. Warm wishes, Lauren General Manager

10/10 Excellent

Steven

Stayed 1 night in Dec 2023
Response from Hashi on 17 Dec 2023
Hi Steven, Thank you for your 10/10 review of Quest St Kilda Road. We can't wait to welcome you back. Warm wishes, Hashi - Guest Services Agent

10/10 Excellent

Donald, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and clean hotel
Stayed 6 nights in Nov 2023
Response from Lauren on 1 Jan 2024
Hi DonaldThank you for your 5/5 review. So pleased you enjoyed your stay with us. Warm wishes, Lauren General Manager

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, close to city
Stayed 1 night in Nov 2023
Response from Lauren on 29 Nov 2023
Hi Karen, Thanks for your 5/5 rating of Quest St Kilda Road. It's lovely that the staff were friendly and you liked our clean rooms and location. Warm wishes, Lauren General Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, very comfortable room for my quick visit
Stayed 1 night in Nov 2023
Response from Lauren on 29 Nov 2023
Hi Rebecca, I'm so pleased you enjoyed your short stay with us and that our staff were friendly. See you again soon. Warm wishes, Lauren General Manager

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff was amazing! Would definitely stay here again.
Stayed 2 nights in Nov 2023
Response from Lauren on 29 Nov 2023
Hi Marcella, Thank you for your 5/5 review of Quest St Kilda Road. It's made me so happy to read that your found our staff amazing! We can't wait to welcome you back. Warm wishes, Lauren General Manager

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for us, ideal location, easy to find and park. The staff were very helpful and welcoming. Would definitely recommend and stay again
Stayed 2 nights in Nov 2023
Response from Lauren on 29 Nov 2023
Hi Jacqueline, It's fantastic to read that Quest St Kilda Road was perfect for your stay & that the staff assisted in providing an effortless experience. We so greatly appreciate your recommendation and look forward to welcoming you back. Warm wishes, Lauren General Manager

10/10 Excellent

Belinda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and comfortable. Staff were friendly and helpful. Due to extensive roadworks currently in progress, the location wasn't as conveniently located as we'd hoped, and we had difficulty getting a taxi to take us where we needed to go (the staff had booked a taxi to pick us up on our departure and it never arrived). Staff were exceptional in providing suggestions re: public transport options.
Stayed 1 night in Nov 2023
Response from Lauren on 29 Nov 2023
Hi Belinda, Thank you for your fantastic review of Quest St Kilda Road. It's great to hear that the staff were friendly and able to offer assistance, especially in relation to getting around. I am sorry that the roadworks did cause some havoc and that the taxi was unreliable, we do anticipate this will subside very soon. We hope to see you again. Warm wishes, Lauren General Manager

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean modern amenities. King bed. Reasonable price
Stayed 1 night in Nov 2023
Response from Lauren on 29 Nov 2023
Thanks for your 5/5 review Debra. Wonderful to see you enjoyed your stay and we look forward to welcoming you back. Warm wishes, Lauren General Manager

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Nov 2023
Response from Lauren on 23 Nov 2023
Thanks Greg for your 5/5 review, so glad you enjoyed your stay. Hope to see you again soon. Warm wishes, Lauren General Manager

10/10 Excellent

el fie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my family and i really enjoyed staying at St Kilda. it gave a homey feeling. try to book again on our return trip but it was fully booked.
Stayed 4 nights in Nov 2023
Response from Lauren on 15 Nov 2023
Hi el fie, We are thrilled you felt at home while staying at Quest St Kilda Road, I'm sorry we couldn't accommodate your return stay. We hope to welcome you and your family back again. Warm wishes, Lauren General Manager

10/10 Excellent

Mohamed Ali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the best Quest we have stayed at in Australia. The hotel is well located and the staff is very nice and helpful. The room is very well appointed, very clean and the kitchenette is very well equipped. The cleaning team makes the room perfect every day and doesn't miss the little details which we really liked. We would definitely recommend it and can't wait to come back!
Response from Guest service Agent at Quest St Kilda Road on 12 Nov 2023
Hi Mohamed, Thank you for your review. It was great having you as a guest at Quest St Kilda Road as well. We do look forward to welcoming you back. Thank you. Team of Quest St Kilda Road

2/10 Terrible

Michael p

Liked: Cleanliness, staff & service
Don’t stay here
Photos are misleading. Looked directly into an office building. Had to keep curtains drawn at all times. Lobby consisted of two chairs. No housekeeping over 3 days. No coffee maker. Microwave only worked on reheat. Staff friendly.
Stayed 4 nights in Oct 2023
Response from Lauren on 8 Nov 2023
Hi Michael, Thank you for sharing your review with us. The apartment type booked was a Studio apartment, which is located on the sides of the building & given our proximity to the city centre, do look into adjacent buildings. After receiving your feedback, I have reviewed the apartment-specific photos on hotels.com and believe this is accurately reflected. In regards to housekeeping, we don't service on Sundays - however you should have received housekeeping the other days, I am very sorry about this and will follow up with houskeeping. I also appreciate you bringing the microwave to our attention, I do hope you advised one of our team during your stay, as we are more than happy to replace this. I appreciate you commenting on the friendliness of the staff. I wish you well for your future travels. Best wishes, Lauren General Manager

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lauren on 31 Oct 2023
Thanks for your rating Jeff! We hope to welcome you back. Warm wishes, Lauren General Manager

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and a clean nice room
Stayed 3 nights in Oct 2023
Response from Lauren on 24 Oct 2023
Hi Craig,Wonderful to read you enjoyed your time with us. We hope to see you again.Warm wishes,Lauren General Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception staff, arrived around 1030 and was made comfortable with fast tracking my check in to my room.
Stayed 1 night in Oct 2023
Response from Lauren on 15 Oct 2023
Hi Matthew, Thanks for your 5/5 review and for choosing to stay at Quest St Kilda Road. It's wonderful that the team were helpful and could get you in quickly. We hope to see you again soon.Warm wishes, Lauren General Manager

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot. Wonderful staff. Would have loved a heads up about the construction behind our room but would definitely still choose to stay here again.
Stayed 4 nights in Oct 2023
Response from Lauren on 9 Oct 2023
Hi Joanne, Thank you for your fantastic review and your lovely comment about the team. I appreciate your feedback on the construction behind us and will be working on ways to best communicate this. We look forward to welcoming you back. Warm wishes, Lauren General Manager

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If there was a downside to this stay (really hard to thonk of one) it would be the water pressure in the shower.
Stayed 2 nights in Sep 2023
Response from Lauren on 5 Oct 2023
Hi Corey, Thanks for your 5/5 review - I'm thrilled you enjoyed your stay. I appreciate you letting us know about the water pressure; sorry about that; I will investigate. We look forward to welcoming you back. Warm wishes, Lauren General Manager

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$300 deposit slow to be returnef
Stayed 6 nights in Sep 2023
Response from Lauren on 4 Oct 2023
Hi Suzanne, Thanks for your 4-star review of Quest St Kilda Road. I am sorry to hear that the pre-authorisation was slow to release from the bank, we do release from our side on the day of departure. We will continue to pass this feedback on. We hope to see you again.Warm wishes, Lauren General Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2023
Response from Lauren on 4 Oct 2023
Thanks for your 10/10 Linda. We look forward to seeing you again. Warm wishes, Lauren General Manager

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our accommodation was lovely and quiet, which we appreciated & which can often be hard to find. Booking in was not so easy to negotiate with the amount of traffic on St Kilda Road.
Stayed 1 night in Sep 2023
Response from Lauren on 4 Oct 2023
Hi Alan,We're delighted to hear that you enjoyed a lovely and quiet stay at Quest St Kilda Road. Your feedback is valuable to us, and we'll certainly look into ways to ensure the arrival process is much easier for our guests arrival. Thank you for choosing us for your accommodation, and we look forward to welcoming you back in the future.Warm wishes, Lauren General Manager

8/10 Good

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and very clean. Bit of a walk to get any food though.
Stayed 1 night in Sep 2023
Response from Lauren on 4 Oct 2023
Hi Sean, Thanks for staying at Quest St Kilda Road and your review. Great to hear that you enjoyed the service and that the apartment was clean. Sorry you found that it was a bit of a walk for food, we do have a few lovely options close by and the tram provides quick access to many more. I will work with the team to ensure they are assisting all our guests with this. Warm wishes, Lauren General Manager