Indoor pool, pool loungers

Reviews of Mövenpick Hotel Melbourne On Spencer

4.5 out of 5
Mövenpick Hotel Melbourne On Spencer
160 Spencer Street, Melbourne, VIC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 190 out of 267 reviews" "
Rating 8 - Good. 56 out of 267 reviews" "
Rating 6 - Okay. 12 out of 267 reviews" "
Rating 4 - Poor. 5 out of 267 reviews" "
Rating 2 - Terrible. 4 out of 267 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
I have previously stayed at Mövenpick Hotel in Hobart for my birthday. And they upgraded me as a gift. I really enjoy staying at this hotel. The service is great! I look forward to staying in again! ❤️
Stayed 4 nights in May 2024

10/10 Excellent

Lesley

Travelled with family
Liked: Amenities
Excellent Hotel
Stayed 1 night in May 2024
Response from michael on 23 May 2024
Dear Lesley,Thank you for taking the time to leave us a perfect rating! We're delighted to hear that you had such a fantastic experience during your stay with us.Providing exceptional service and ensuring our guests have a wonderful stay is our top priority, and we're thrilled that we met your expectations.We appreciate your support and look forward to welcoming you back for another memorable stay in the future!Best regards,Movenpick Team

10/10 Excellent

Joshua Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I stayed here for 3 nights and the overall experience was exceptional. We got on an early morning flight and we were already exhausted by the time we got to the hotel. They catered to us and let us check in earlier to rest and refresh. And they gave an amenity for the occassion we were celebrating. The room was pretty clean and the amenities are great. The hotel is on a great location. Close to everything!
Stayed 3 nights in May 2024
Response from michael on 23 May 2024
Dear Joshua,Thank you for sharing your wonderful review! We are thrilled to hear that you and your partner had an exceptional experience during your stay with us.We understand how exhausting early morning flights can be, so we're glad we could accommodate your early check-in to help you rest and refresh. It's great to know that our efforts to make your special occasion memorable were appreciated.We're also delighted that you found the room clean, enjoyed our amenities, and took advantage of our prime location. Being close to everything is indeed one of the perks we pride ourselves on.Your kind words mean a lot to us, and we look forward to welcoming you back for another exceptional stay.Warm regards,Movenpick Team

8/10 Good

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms small but relocated to a larger room. Staff very helpful!
Stayed 2 nights in May 2024
Response from michael on 17 May 2024
Dear Mark,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our location convenient and that our staff were able to assist you during your stay.We appreciate your understanding regarding the size of the initial room and are glad we could accommodate you in a larger space to ensure your comfort. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're pleased that we could meet your expectations.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards,Movenpick Team

10/10 Excellent

Mr

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Trams right outside. Shopping outlet across the road. Perfect,
Stayed 3 nights in May 2024
Response from michael on 17 May 2024
Thank you so much for your wonderful review! We're thrilled to hear that you found our location perfect for your stay. Being conveniently situated near the trams and with a shopping outlet just across the road certainly adds to the ease and enjoyment of our guests' experience. We look forward to welcoming you back again soon!

8/10 Good

William George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 7 nights in May 2024
Response from michael on 17 May 2024
Dear William,Thank you so much for your review! We're thrilled to hear that you enjoyed our location. We're always striving to provide our guests with the best experience possible, and we're delighted that our central spot added to your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely,Movenpick Team

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
New and clean hotel. Directly across from Southern Cross Station
Stayed 1 night in May 2024
Response from michael on 17 May 2024
Dear Leanne,Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our new and clean hotel. Being directly across from Southern Cross Station certainly has its perks, doesn't it? We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Sincerely,Movenpick Team

10/10 Excellent

Vanesea

Liked: Cleanliness, staff & service, property conditions & facilities
love
Stayed 3 nights in Apr 2024
Response from michael on 17 May 2024
"Thank you so much for your kind words and the 5-star rating! We're delighted to hear that you had a fantastic experience with us. Our team works hard to ensure every guest feels welcomed and valued, and it's incredibly rewarding to know that we hit the mark with you. We look forward to welcoming you back for another exceptional stay in the future!"

10/10 Excellent

Priya Kanchan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from michael on 17 May 2024
Absolutely thrilled to receive your 5-star review! Thank you so much for taking the time to share your positive experience. We're delighted to know that you enjoyed your stay with us. If there's anything we can do to make your next visit even more exceptional, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent. Curtious and thoughtful.
Stayed 4 nights in Apr 2024
Response from michael on 17 May 2024
Thank you so much for your glowing review! We're thrilled to hear that our staff made such a positive impression on your stay. We strive to provide exceptional service, and it's wonderful to know that our team's courtesy and thoughtfulness left a lasting impression. We hope to welcome you back again soon!

10/10 Excellent

hilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all round great place to stay we will certainly return
Stayed 4 nights in Apr 2024
Response from Tim on 23 Apr 2024
Dear Hilton, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tim Bramer - Assistant Manager Mövenpick Hotel Melbourne On Spencer

8/10 Good

JEAN CLAUDE

Stayed 2 nights in Apr 2024
Response from michael on 17 May 2024
Dear Jean,Thank you for choosing to stay with us and for taking the time to leave a review. We're delighted to hear that you had a positive experience overall during your stay.Your feedback is invaluable to us as we continually strive to improve and enhance our guests' experiences. If there's anything specific you believe we could do to earn that fifth star next time, please don't hesitate to let us know. Your satisfaction is our top priority.We hope to have the pleasure of hosting you again soon for an even more exceptional stay.Best regards,Movenpick Team

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so near the Sky Bus Terminal, it was lovely to be able to just walk there. The staff were very friendly and helpful, and the breakfast staff and food was great.
Stayed 1 night in Apr 2024
Response from Tim on 17 Apr 2024
Dear Chris, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Bramer - Assistant Manager Mövenpick Hotel Melbourne On Spencer

10/10 Excellent

Geoffrey Graham

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Tim on 2 Apr 2024
Thank you so much for your 5-star review!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tim on 19 Mar 2024
Dear Edward, Thank you for taking the time to share your fantastic 5-star review with us! We are delighted to hear that you thoroughly enjoyed your recent stay at our hotel.

10/10 Excellent

Levina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean & awesome location for our stay to attend an event at Marvel Stadium. Highly recommend
Stayed 1 night in Mar 2024
Response from Tim on 16 Mar 2024
Dear Levina, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tim Bramer - Assistant ManagerMövenpick Hotel Melbourne On Spencer

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tim on 12 Mar 2024
Thank you so much for your 5-star review!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
First stay at Movenpick and it was such a nice clean tidy room and spacious and the service was wonderful! I’ll definitely be back!
Stayed 2 nights in Mar 2024
Response from Tim on 12 Mar 2024
Dear Stephanie, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Tim on 12 Mar 2024
Thank you so much for your 5-star review!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing like hot bacon in the morning
Hotel is next to the southern cross station, it’s ideal for walking to marvel stadium. It’s a nice clean and quiet hotel. We stayed for two nights. The breakfast on the first morning was nice and hot, on the Sunday, it was cold and not very pleasant. The coffee machine is self service, but terrible to use! I gave up in the end and a helpful waitress helped me out! On the whole we enjoyed our stay
Stayed 2 nights in Feb 2024
Response from Tim on 12 Mar 2024
Dear Richard, Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our convenient location near Southern Cross Station, making it easy for you to walk to Marvel Stadium.We're also glad to know that you found our hotel to be clean and quiet during your two-night stay. However, we're sorry to hear that your breakfast experience on Sunday didn't meet your expectations. Please accept our sincere apologies for the cold and unpleasant meal. Rest assured, we will address this issue with our kitchen staff to ensure that all meals are served hot and enjoyable.Overall, we're thrilled that you had a pleasant stay with us, and we hope to welcome you back for another great experience in the future.

8/10 Good

Sanjeewa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A couple of things that could be improved; the towels and linen felt old and the room doors are not soft closing meaning they slam hard making quite the noise. On the plus side; excellent coffee, great staff and the chocolate hour is always a nice bonus.
Stayed 3 nights in Feb 2024
Response from michael on 25 Feb 2024
Thank you for taking the time to share your feedback with us. We truly value your input as it helps us to continuously improve our services.We apologize for any inconvenience you experienced with the towels and linen in your room. Rest assured, we take cleanliness and comfort seriously, and we will be addressing this issue promptly to ensure a more enjoyable experience for our guests in the future.Regarding the room doors, we understand the importance of providing a peaceful environment for our guests. We will look into implementing soft-closing mechanisms to minimize noise disturbances and enhance overall tranquility throughout the property.On a brighter note, we're thrilled to hear that you enjoyed our excellent coffee and found our staff to be great. It's always our aim to provide exceptional service and create memorable experiences for our guests. We're also delighted that you appreciated our chocolate hour—it's our pleasure to offer delightful surprises to enhance your stay.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and exceed your expectations. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

carolyn

Stayed 1 night in Feb 2024
Response from michael on 19 Feb 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Delivering exceptional service and ensuring our guests have a memorable time is always our top priority, so it's incredibly rewarding to know that we hit the mark with you. We appreciate your kind words and hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Cheers to many more wonderful experiences ahead!

10/10 Excellent

Callum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay.
Stayed 1 night in Feb 2024
Response from michael on 19 Feb 2024
Dear Callum,Thank you so much for taking the time to leave such a glowing 5-star review! We're thrilled to hear that you enjoyed your experience with us. Providing exceptional service and creating memorable stays for our guests is always our top priority, and we're delighted to know that we hit the mark during your visit.Your kind words mean a lot to us, and they serve as a great motivation for our team to continue delivering outstanding hospitality. We truly appreciate your recommendation and look forward to welcoming you back for another fantastic stay in the future.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Movenpick Team

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from michael on 1 Feb 2024
Dear Michelle,Thank you so much for taking the time to share your positive experience and for awarding us a perfect 10 out of 10 rating! We are thrilled to hear that you enjoyed your stay with us.It's always our goal to provide exceptional service and create memorable experiences for our guests, and your feedback serves as a great encouragement to our team. We're delighted to know that we met your expectations.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you during your stay, or if you have any suggestions for how we can make your next visit even better, please feel free to let us know.Thank you once again for choosing to stay with us. We look forward to the opportunity of hosting you again soon!Best regards,Movenpick Team

6/10 Okay

Natalie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from The Mövenpick Team on 31 Jan 2024
Thanks Natalie for the review, we hope to be able to welcome you back again in future.Kind Regards,The Mövenpick Team

10/10 Excellent

Chun Yeung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from michael on 1 Feb 2024
Dear Chun,Thank you so much for taking the time to share your positive experience and for awarding us a perfect 5 out of 5 rating! We are thrilled to hear that you enjoyed your stay with us.It's always our goal to provide exceptional service and create memorable experiences for our guests, and your feedback serves as a great encouragement to our team. We're delighted to know that we met your expectations.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you during your stay, or if you have any suggestions for how we can make your next visit even better, please feel free to let us know.Thank you once again for choosing to stay with us. We look forward to the opportunity of hosting you again soon!Best regards,Movenpick Team

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a little dark and window set back from the street so had to have the lights on all the time. Everything else was great.
Stayed 1 night in Jan 2024
Response from michael on 1 Feb 2024
Dear Marie,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found everything else to be great during your stay.We apologize if the room felt a bit dark, and we appreciate your observation about the window placement. Your input is valuable to us, and we will certainly take it into consideration as we strive to enhance our guests' experience.On a positive note, we're glad that the other aspects of your stay met your expectations. If there's anything specific you'd like us to address or if you have any additional comments, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back and make your next stay even more enjoyable.Thank you for choosing [Hotel Name], and we appreciate your valuable feedback.Warm regards,Movenpick Melbourne

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems at all. Loved it.
Stayed 1 night in Jan 2024
Response from michael on 19 Jan 2024
Dear Nigel,Thank you so much for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is always our top priority, and we are delighted to know that we succeeded in making your visit memorable.Your kind words mean a lot to our team, and we truly appreciate your positive feedback. We strive to create a welcoming and comfortable environment for all our guests, and it's rewarding to know that our efforts have contributed to your satisfaction.If there's anything specific you loved about your stay or any suggestions you may have for us to improve even further, please feel free to share. We value your input and are always looking for ways to enhance our services.Once again, thank you for choosing Movenpick Hotel Melbourne. We hope to have the pleasure of hosting you again in the future. Safe travels!Best regards,Movenpick Hotel

6/10 Okay

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's not bad but there's better.
A beautiful hotel in a great location but underwhelming for cost vs value and appointments. Several tings that are design flaws and general irritating. As someone that spends 100+ nights a year in hotels I have simple expectations. However: -Towels were not 5 star quality -Furniture to big for a small room -Bathroom light switch outside the bathroom meaning the midnight bathroom visit wakes everyone in the room -Room doors are not soft close and slam hard, meaning every door in the hallway wakes you when it slams. -pilows are either to hard or to soft. Location is great, chocolate buffet in the afternoon is nice.
Stayed 6 nights in Jan 2024
Response from michael on 19 Jan 2024
Dear Benjamin,Thank you for taking the time to share your feedback with us. We genuinely appreciate your detailed insights, and we're sorry to hear that your experience did not meet your expectations. Your comments are invaluable to us as they guide our continuous efforts to improve our services.We sincerely apologize for any inconvenience you encountered during your stay. Your concerns have been shared with our management team, and we are actively working to address these issues to enhance the overall experience for our guests.On a positive note, we're delighted to hear that you enjoyed our hotel's beautiful location and the chocolate buffet in the afternoon. We appreciate your recognition of these aspects.We value your loyalty as a frequent traveler, and we hope you will give us another opportunity to provide you with a more satisfying experience in the future. Please feel free to reach out to our guest relations team directly if you have any further comments or if there is anything we can do to make amends.Thank you for choosing to stay with us, and we look forward to welcoming you back for an improved experience.Best Regards,Movenpick Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great location, along with a great building
Stayed 7 nights in Jan 2024
Response from michael on 19 Jan 2024
Dear Robert,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your stay and found our location and building to be to your liking.Our team strives to provide a comfortable and memorable experience for all our guests, and we are delighted that we were able to meet your expectations. Your positive comments about our location and building are truly appreciated.If there's anything specific that stood out to you or if you have any suggestions for how we can make your next stay even more enjoyable, please feel free to let us know. We value your input and are always looking for ways to enhance our guests' experience.We look forward to welcoming you back in the future and providing you with another fantastic stay.Safe travels!Best regards,Movenpick Team

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Another amazing stay
Second visit in 6 months. Arrived really early, tired and weary and the room was ready!! I could've kissed the check-in staff - amazing! Great view of the city, quiet room, comfy bed, beautiful rain shower, and awesome location. Always feels really calming and special staying there. Will be back.
Stayed 1 night in Jan 2024
Response from michael on 19 Jan 2024
Dear Rebecca,Thank you so much for taking the time to share your wonderful review! We are delighted to hear that you chose to stay with us again, and it warms our hearts to know that your second visit was just as enjoyable as the first.Our team takes great pride in providing exceptional service, and it's truly gratifying to hear that the early check-in made a positive impact on your arrival experience. We'll be sure to pass along your kind words to the check-in staff – they'll be thrilled to know they made a difference.It's fantastic to hear that you appreciated the great view of the city, the quiet room, comfy bed, beautiful rain shower, and the awesome location. Creating a calming and special atmosphere for our guests is our goal, and it's rewarding to know that we succeeded in making your stay memorable.We're honored that you consider our hotel a place worth returning to, and we can't wait to welcome you back. If there's anything specific you'd like for your next stay or if you have any special requests, please feel free to let us know. We are here to ensure your future visits are just as enjoyable.Safe travels, and we look forward to hosting you again soon!Warm regards,Movenpick Team

10/10 Excellent

oly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from michael on 11 Jan 2024
Dear Oly,Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure that our guests have a memorable and enjoyable time, and we are delighted to see that reflected in your feedback.Your kind words are truly appreciated and will serve as motivation for all of us to continue delivering excellent service. We hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved about your stay or any suggestions you have for improvement, we would love to hear more.Once again, thank you for choosing us, and we look forward to hosting you again.Warm regardsMovenpick Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from michael on 9 Jan 2024
Dear Anonymous,Thank you so much for taking the time to share your feedback with us. We greatly appreciate your honest review and are thrilled to hear that your experience with us was positive overall, earning us an 8 out of 10.We are pleased to know that you enjoyed your stay, and we value your specific comments on [mention any positive aspects the guest highlighted]. Your insights are truly valuable as they guide us in maintaining and improving the quality of our services.We also acknowledge any areas where we may have fallen short of your expectations, and we assure you that your concerns will be addressed to enhance the overall guest experience.We look forward to the opportunity of hosting you again and exceeding your expectations on your next visit. If there's anything specific you would like us to focus on or if you have any additional feedback to share, please feel free to reach out.Thank you once again for choosing us, and we hope to welcome you back in the near future.Warm regardsMovenpick Team

10/10 Excellent

Bernard

Stayed 3 nights in Jan 2024
Response from michael on 9 Jan 2024
Dear Bernard,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a fantastic experience during your stay and that we were able to meet your expectations.Receiving a perfect 10 out of 10 is truly heartening for our team, as we constantly strive to provide exceptional service and create memorable moments for our guests. It's wonderful to know that our efforts contributed to making your stay enjoyable.Your positive comments will be shared with our dedicated staff, who take pride in ensuring that our guests have a remarkable stay. We appreciate your kind words and are grateful for your recognition.We hope to have the pleasure of hosting you again in the future. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share. We value your input and always aim to enhance our guest experience.Once again, thank you for choosing [Your Hotel/Service], and we look forward to welcoming you back soon!Best Regards,Movenpick Team

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful, wonderful staff and great coffee. What else do you need!
Stayed 1 night in Jan 2024
Response from michael on 9 Jan 2024
Dear Michelle,Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you found our establishment very clean and beautiful. Our team works hard to maintain a welcoming and pristine environment for our guests.We are also delighted to hear that you had a positive experience with our staff. Providing excellent customer service is a top priority for us, and it's rewarding to know that our team made a positive impression on you.And of course, who can resist great coffee? We're glad you enjoyed it! We strive to offer a delightful and energizing coffee experience for our guests.We truly appreciate your kind words and the time you took to share your thoughts. If there's anything else you need or if you have any suggestions for improvement, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful experience in the future.Warm regards,Movenpick Team

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel will stay there again. But need to fix Fran in the bathroom, provide slades / thongs.
Stayed 1 night in Dec 2023
Response from michael on 9 Jan 2024
Dear Margaret,Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel and that you're considering coming back. Your satisfaction is our top priority, and we truly appreciate your kind words.Regarding your feedback about Fran in the bathroom and the need for slippers/thongs, we apologize for any inconvenience you may have experienced. We take your comments seriously and will address these issues promptly to ensure a more comfortable experience for our future guests. Your input is invaluable, and we appreciate you bringing it to our attention.We look forward to welcoming you back on your next visit, and please don't hesitate to reach out if there's anything else we can do to enhance your stay.Warm regards,Movenpick Team

10/10 Excellent

MARINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel. In a great spot across from Spencer st station, a tram in front to take you to the casino and restaurant area and to the Bourke st mall. Rooms are large and spacious and everything is clean. Staff are wonderful and one night we needed to have something changed and Miles from housekeeping did a wonderful job Thankyou. All in all we will certainly stay here should we come back to melb
Stayed 2 nights in Dec 2023
Response from michael on 5 Jan 2024
Dear Marina,Thank you so much for taking the time to share your fantastic review with us! We are thrilled to hear that you had a great experience during your stay at our hotel.It's wonderful to know that our convenient location across from Spencer St station, with easy access to trams leading to the casino, restaurant area, and Bourke St mall, added to the overall enjoyment of your visit. We're delighted that you found our rooms to be large, spacious, and impeccably clean, providing the comfort and relaxation you deserve.Our dedicated staff, especially Miles from housekeeping, is overjoyed to receive your kind words. We're proud to have team members who go above and beyond to ensure our guests have a memorable and enjoyable stay. We will make sure to pass on your appreciation to Miles for his excellent service.We appreciate your loyalty, and we look forward to welcoming you back to our hotel should your travels bring you to Melbourne again. Thank you for choosing us, and we hope to have the pleasure of hosting you once more.Warm regardsMovenpick Team

10/10 Excellent

Jaewon

Stayed 6 nights in Dec 2023
Response from michael on 1 Feb 2024
Dear Jaewon,Thank you so much for taking the time to share your positive experience and for awarding us a perfect 5 out of 5 rating! We are thrilled to hear that you enjoyed your stay with us.It's always our goal to provide exceptional service and create memorable experiences for our guests, and your feedback serves as a great encouragement to our team. We're delighted to know that we met your expectations.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you during your stay, or if you have any suggestions for how we can make your next visit even better, please feel free to let us know.Thank you once again for choosing to stay with us. We look forward to the opportunity of hosting you again soon!Best regards,Movenpick Team

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always helpful and pleasant staff. Great rooms and nice and quiet for CBD
Stayed 2 nights in Dec 2023
Response from michael on 1 Jan 2024
Dear Anthony,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our staff always helpful and pleasant. Providing excellent customer service is a top priority for us, and it's heartening to know that our team made a positive impact on your stay.We are also thrilled that you enjoyed our rooms and found them great, and that the peaceful atmosphere was conducive to a quiet stay in the bustling CBD. Creating a comfortable and tranquil environment is essential for us, and we're glad we could meet your expectations in this regard.Your feedback is truly appreciated, and it serves as motivation for our dedicated team. We look forward to the opportunity of welcoming you back to our hotel in the future. If there's anything specific you would like to share or suggest for further improvement, please feel free to let us know.Once again, thank you for choosing [Hotel Name], and we hope to have the pleasure of hosting you again soon.Warm regards,Movenpick Team

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s just a lovely hotel close to shopping and restaurants. Lovely pool and spa .
Stayed 1 night in Dec 2023
Response from michael on 26 Dec 2023
Dear Tracey,Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you had such a positive experience during your stay at our hotel.It's fantastic to know that you found our hotel lovely and enjoyed its proximity to shopping and restaurants. We strive to provide a comfortable and convenient experience for our guests, and we're thrilled to see that reflected in your review.We're also pleased to hear that you enjoyed our pool and spa facilities. We believe that relaxation is an essential part of any guest's experience, and we're glad you had the opportunity to take advantage of those amenities.Your perfect 10 out of 10 rating truly warms our hearts, and it serves as a great motivation for our team to continue delivering exceptional service. We appreciate your kind words and your recommendation.We look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay that you'd like to share, or if there are any areas where we can improve, please feel free to let us know. Your feedback is invaluable to us.Once again, thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon.Warm regards,Movenpick Team

6/10 Okay

Man Yung

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from michael on 26 Dec 2023
Dear Man Yung,Thank you for taking the time to share your feedback with us. We appreciate your honest review, and we're sorry to hear that your experience fell short of your expectations, resulting in a 3-star rating.We genuinely value guest feedback as it helps us identify areas for improvement. We would love to learn more about your specific concerns and any suggestions you may have to enhance our services. Your satisfaction is our top priority, and we want to ensure that every guest has a positive and enjoyable experience.If you have a moment, please reach out to us directly so that we can address your concerns in more detail. We are committed to making things right and would welcome the opportunity to turn your experience around.Thank you again for choosing to stay with us, and we hope to have the chance to exceed your expectations in the future.Best Regards,Movenpick Team

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from michael on 26 Dec 2023
Dear Darren,Thank you for taking the time to share your feedback and for choosing to stay with us. We're pleased to see that you had an overall positive experience during your time at our hotel. Your 4-star rating means a lot to us, and we appreciate your honest assessment.If there are any specific areas where we can improve and earn that extra star for your next visit, we would love to hear your suggestions. Our goal is always to provide exceptional service and make every guest's stay memorable.We hope to have the opportunity to welcome you back in the future and strive to make your next stay even more enjoyable. If there's anything you'd like to discuss further or if you have any additional comments, please feel free to reach out.Thank you again for your valuable feedback.Best regards,Movenpick Team

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool spa and sauna/ Very comfortable bedding. Surprisingly quiet being next to spencer street station . Short walk to Southbank. Would gladly stay again.
Stayed 1 night in Dec 2023
Response from michael on 26 Dec 2023
Dear Chris,Thank you so much for taking the time to share your wonderful feedback! We're delighted to hear that you enjoyed your stay with us and that the pool, spa, and sauna added to your overall experience. It's fantastic to know that our bedding provided you with the comfort you deserve.We take pride in our convenient location, and we're thrilled that you found it surprisingly quiet despite being next to Spencer Street Station. Our team works hard to create a peaceful and relaxing atmosphere for our guests.It's great to hear that you appreciated the short walk to Southbank. We strive to offer our guests easy access to nearby attractions, and we're pleased that you found it convenient.We look forward to the opportunity to welcome you back for another enjoyable stay. If there's anything specific you'd like during your next visit, please don't hesitate to let us know. Thank you once again for choosing us, and we can't wait to host you again.Warm regards,Movenpick Team

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised at the size of the room as I paid for a large room and I felt it was quite small. As we got in late I forgot how to use the lift and it would have been nice if the reception reminded us. Otherwise very nice and well kept
Stayed 1 night in Dec 2023
Response from michael on 14 Dec 2023
Dear Helen,Thank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to hear that you found our hotel to be very nice and well-kept.We sincerely apologize for any inconvenience you experienced regarding the size of the room. Our aim is to provide our guests with a comfortable and enjoyable stay, and we regret that the room did not meet your expectations. We will review our room descriptions and ensure that they accurately reflect the size of each room category.We also apologize for any confusion with the lift. We understand that arriving late can be disorienting, and we will certainly work on providing more detailed information during the check-in process to ensure a smoother experience for our guests.Your feedback is invaluable to us as it helps us identify areas for improvement, and we genuinely appreciate your honesty. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.Thank you for choosing to stay with us.Warm regards,Movenpick Team

10/10 Excellent

Beverley

Stayed 1 night in Dec 2023
Response from michael on 14 Dec 2023
Dear Beverley,Wow! Thank you for your incredible 10 out of 10 review! We are overjoyed to hear that you had such a wonderful experience with us.It's always our goal to provide the highest level of service and create memorable moments for our guests. Your perfect rating affirms that our efforts have made a positive impact on your stay, and we couldn't be happier.If there's anything specific you'd like to share about what made your experience exceptional, or if there are any suggestions you have for us, please feel free to let us know. We're here to ensure that each guest has a flawless stay.We sincerely appreciate your kind words and your decision to stay with us. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.Warmest regards,Movenpick Team

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gorgeous hotel. It smells great when you enter the lobby, is right across from major transport but not noisy. I never heard anything from outside. Pool is sexy! Love the sauna and extra showers. Gym smells brand new. Chocolate Hour - what more do you need to know? Modern, great service and the breakfast had a lot of variety. Impressive coffee bar as well.
Stayed 2 nights in Dec 2023
Response from michael on 6 Dec 2023
Dear Colleen,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you found our hotel gorgeous and enjoyed the inviting aroma in the lobby. It's fantastic to know that our proximity to major transport was convenient for you, and we're delighted that you experienced a peaceful stay without any external noise disturbances.We're especially pleased that you enjoyed our pool and found it to be a sexy retreat! The sauna and extra showers are designed for our guests' comfort, and it's rewarding to hear that you appreciated these amenities. Our team takes pride in maintaining a pristine environment, and we're delighted that the gym's brand-new ambiance left a positive impression on you.Chocolate Hour is indeed a delightful treat, and we're glad it added a sweet touch to your stay. Your recognition of our modern ambiance and great service is truly appreciated. We aim to provide a memorable experience for our guests, and it's wonderful to hear that you found our breakfast offerings diverse and enjoyed our impressive coffee bar.We sincerely appreciate your kind words and look forward to welcoming you back for another exceptional stay. If there's anything specific you'd like us to prepare for your next visit, please feel free to let us know. Safe travels until we have the pleasure of hosting you again!Warm regards,Movenpick team

8/10 Good

Chiho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from michael on 6 Dec 2023
Dear Chiho,Thank you for taking the time to share your feedback and for choosing to stay with us. We appreciate your positive rating of 4 out of 5 stars.We are delighted to hear that you enjoyed your stay, and we hope that our accommodations and services met your expectations. Your feedback is valuable to us, as it helps us understand what we're doing right and where we can make improvements.If there's anything specific you'd like to share about your experience or any suggestions for how we can enhance your future visits, please feel free to let us know. We're committed to providing excellent service, and your input is crucial in helping us achieve that goal.Once again, thank you for choosing Movenpick Hotel Melbourne, and we look forward to welcoming you back in the future.Best Regards,Movenpick Team

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from michael on 6 Dec 2023
Dear Stacey,Thank you so much for taking the time to share your wonderful 5-star review of your recent stay at Mövenpick Hotel Melbourne! We are delighted to hear that you had such a positive experience with us.It's always rewarding to receive feedback that reflects the dedication and hard work of our team in providing exceptional service. We are thrilled to learn that you enjoyed your stay and that our facilities met your expectations. Our team strives to create memorable experiences for our guests, and your kind words serve as a great encouragement.We truly appreciate your compliments and are pleased to have contributed to making your time with us enjoyable. If there's anything specific that stood out to you or any additional feedback you'd like to share, please feel free to let us know. We value your input as it helps us continually improve and enhance our services.Once again, thank you for choosing Mövenpick Hotel Melbourne. We look forward to welcoming you back for another exceptional stay in the future.Best regards,Movenpick Hotel Team

10/10 Excellent

Maddison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely my fav place to stay in Melbourne
Stayed 2 nights in Nov 2023
Response from michael on 6 Dec 2023
Dear Maddison,Thank you so much for taking the time to share your wonderful review! We are absolutely thrilled to hear that Movenpick Hotel Melbourne is your favorite place to stay in the city.Our team works hard to create a memorable and enjoyable experience for our guests, and it's incredibly rewarding to know that we have succeeded in making your stay special. We appreciate your kind words and are delighted that you chose to stay with us.We look forward to welcoming you back to Movenpick Hotel Melbourne in the future. If there is anything specific you enjoyed during your stay or any suggestions you have for us to make your next visit even better, please feel free to let us know. Your feedback is invaluable to us as we continually strive to exceed our guests' expectations.Once again, thank you for your glowing review. We are honored to be your preferred accommodation in Melbourne, and we can't wait to host you again soon!Warm regards,Movenpick Team

10/10 Excellent

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Easy to the tram. Shopping across the road.
Stayed 6 nights in Nov 2023
Response from Tim on 29 Nov 2023
Dear Susan, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer.It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tim Bramer - Assistant ManagerMövenpick Hotel Melbourne On Spencer