Dear Douglas,Thank you very much for your feedback on your most recent stay here at Mantra Southbank Melbourne, it's great to read that you had a great stay with us, and that our team were fantastic in all your interactions throughout.I cannot wait to share this with our fabulous Heartist (team members), and I am sure this will be delightful and encourage them to continue going above and beyond.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,William NgFront Office Manager

Dear Renee,Thank you very much for your feedback on your most recent stay, and I do sincerely apologise that we did not tick all the boxes during your stay.On a contrary, our comfy bed coupled with our amazing team members going above and beyond during your stay made a lasting impact on your stay.We sincerely looked forward to being able to welcome you back on another occasion.Kind Regards,William NgFront Office Manager

Dear Michelle, I am delighted you stayed with us at Mantra Southbank and thrilled you enjoyed the comfort of our self-contained units and our convenient location. We hope to see you again and warmly welcome you back.Best Regards, Jens Corder, GM

Dear Sandra,Thank you very much for your feedback on your most recent stay here at Mantra Southbank Melbourne, it's great to read that you had a great stay with us, and that our team were fantastic in all your interactions throughout.I cannot wait to share this with our fabulous Heartist (team members), and I am sure this will be delightful and encourage them to continue going above and beyond.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,William NgFront Office Manager

Dear Alison,Thank you very much for your feedback on your most recent stay here at Mantra Southbank Melbourne, it's great to read that you had a great stay with us, and that our team were fantastic in all your interactions throughout.I cannot wait to share this with our fabulous Heartist (team members), and I am sure this will be delightful and encourage them to continue going above and beyond.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,William NgFront Office Manager

Dear Peterina,Thank you for your feedback on your most recent stay, and I am thrilled that our team were excellent, and the location met your expectation.I will definitely pass on your feedback to our Housekeeping Manager regarding the cleanliness within your apartment, and I would like to sincerely apologise for that.I do hope that I am able to welcome you back on another occasion, and do let me know ahead of time so that I can look after you during your stay.Kind Regards,William NgFront Office Manager

Hello Maria Victoria,Thank you very much for your feedback on your most recent stay here at Mantra Southbank Melbourne, it's great to read that you had a great stay with us, and that our team were fantastic in all your interactions throughout.I cannot wait to share this with our fabulous Heartist (team members), and I am sure this will be delightful and encourage them to continue going above and beyond.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,William NgFront Office Manager

Dear Joe,Thank you very much for your 5/5 rating on your most recent stay at Mantra Southbank Melbourne.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,William NgFront Office Manager

Dear Kathy, I am delighted to read your words, "the experience was a highlight of my trip to Melbourne". I am glad you liked the apartment set-up and amenities and enjoyed our great location in the heart of Melbourne's Southbank and many precincts from arts to sports and entertainment. Thank you for your feedback, and we hope to welcome you back warmly. Best regards, Jens Corder, general manager

Dear Brenda,Thank you very much for your feedback on your most recent stay here at Mantra Southbank Melbourne, it's great to read that you had a great stay with us, and that our team were fantastic in all your interactions throughout.I cannot wait to share this with our fabulous Heartist (team members), and I am sure this will be delightful and encourage them to continue going above and beyond.Our team is available 24/7 to assist you with additional cutleries and crockeries, and I do hope that you have had the opportunity to discuss with our team when notified.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,William NgFront Office Manager

Dear Jessica,Thank you for your rating on your most recent stay.We sincerely looked forward to welcome you back again soon.Kind Regards,William NgFront Office Manager

Dear Timothy,Thank you for your feedback on your recent stay, I am thrilled that you made full use of you time of the hotel facilities especially the pool and gym after a long day out and about.I will definitely share your feedback on the restaurant opening times with the management team, and I do hope that we are able to share that when it becomes available.Looking forward to welcoming you back again on another occasion.Kind Regards,William NgFront Office Manager

Hello Cindy,Thank you for your amazing rating at our property.We sincerely looked forward to welcome you back again on another occasion soon.Kind Regards,William NgFront Office Manager

Dear David,Thank you very much for your feedback on your most recent stay here at Mantra Southbank Melbourne, it's great to read that you had a great stay with us, and that our team were fantastic in all your interactions throughout.I cannot wait to share this with our fabulous Heartist (team members), and I am sure this will be delightful and encourage them to continue going above and beyond.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,William NgFront Office Manager

Dear E,Thank you for your rating on your recent stay, and I am sorry that we did not meet expectations.We sincerely hope that you are able to elaborate further the problems that you may have so that we can work on your feedback.Kind Regards,William NgFront Office Manager

Hello Neel,Thank you very much for your great rating on your most recent stay.We sincerely look forward to welcoming you back again soon.Kind Regards,William NgFront Office Manager

Dear Rebecca,Thank you very much for your amazing feedback on your most recent stay, it's great to read that your family enjoyed your amazing stay, and that the location met your expectation as well as our amazing staff going above and beyond to ensure you had a wonderful stay.We do have additional appliances and utensils that are available on request, as apartments are set up based on the average of 2 and 4 occupants respectively in each unit.We sincerely hope that our team was able to assist you when notified.Kind Regards,William NgFront Office Manager

Dear Danielle,Thank you very much for your feedback on your most recent stay, it's great to read that our lovely helpful team, our great location, clean and great facilities sums up your entire trip with us.We sincerely looked forward to welcoming you back again soon.Kind Regards,William NgFront Office Manager

Dear Stephanie,Thank you for your amazing feedback on your recent stay, and I am glad that your overall stay was fantastic, our team members were amazing, and that you really enjoyed your overall stay here at Mantra Southbank Melbourne.I cannot wait to share this with the team, and we definitely looked forward to welcoming you back here on another occasion.Kind Regards,William NgFront Office Manager

Dear Caroline,Thank you very much for your great rating on your most recent stay.We sincerely hope to welcome you back again soon.Kind Regards,William NgFront Office Manager

Hello Karen,Thank you for your rating on your most recent stay with us.Please feel free to contact our Duty Managers or myself if you have any further comments to share with us.Kind Regards,William NgFront Office Manager

Dear Hayley,Thank you for staying with us and for all your useful feedback. We are always delighted to provide early check-in when available; it also greatly assists the team.However, in instances of high occupancy periods, we are not in a position to do so, and I do apologise for the 30-minute late check-in and glad a small gesture of complimentary car parking got given.I am delighted you liked our location and facilities. We trust you will consider us again when we hope to provide and early check-in/late checkout if available.Sincerely,Jens CorderGeneral Manager

Dear Ana Victoria,Thank you for your amazing feedback on your most recent stay, it's fantastic to see we excelled in every aspects during your stay.We sincerely looked forward to welcoming you back again soon.Kind Regards,William NgFront Office Manager

Hello Matthew,Thank you for your fair review on your most recent stay, and we sincerely looked forward to welcome you on another occasion.Kind Regards,William NgFront Office Manager

Dear Karen,Thank you very much for your amazing feedback on your most recent stay here at Mantra Southbank Melbourne, and we are glad to have hosted you and your family over the recent Christmas break.I am pleased that our fantastic team went above and beyond to ensure that you're all looked after, and that you took the time to use our lovely pool.We certainly hope to be able to host you on another staycation soon.Kind Regards,William NgFront Office Manager

Dear Pasquale,Thank you for taking the time to share your feedback on your recent stay at Mantra Southbank Melbourne. We are sorry to hear that you were not satisfied with the shower in your bathtub, and understand that this may have been an inconvenience for more mature guests.We do have limited walk-in showers apartment units available, and I do hope that you have had the opportunity to discuss this with our esteemed team of Duty Managers who will be glad to assist when notified.We value your feedback and will use it to continue improving our services in the future. Thank you once again for your review; we hope you will consider staying with us again soon!Kind Regards,William NgFront Office Manager

Dear Pasquale,Thank you for taking the time to review your stay with us at Mantra Southbank Melbourne. We're delighted to hear that you enjoyed the location, breakfasts, and two-bedroom apartment with balcony. We are sorry to hear that you were not satisfied with the shower in your bathtub, and understand that this may have been an inconvenience for guests recovering from surgery.We do have limited walk-in showers apartment units available, and I do hope that you have had the opportunity to discuss this with our esteemed team of Duty Managers who will be glad to assist when notified.We value your feedback and will use it to continue improving our services in the future. Thank you once again for your review; we hope you will consider staying with us again soon!Kind Regards,William NgFront Office Manager

Dear David,Thank you for the fantastic rating, and we do hope we will be able to host you on another occasion soon.Kind Regards,William NgFront Office Manager

Dear Amelia,Thank you for your amazing review on your most recent stay here at Mantra Southbank Melbourne, it's fantastic to read that you had a swift check-in process, and that you had a fantastic comfortable bed, breakfast, and everything that you could possibly ask for being close to Southbank with your child during this stay.We sincerely looked forward to welcoming you back on another occasion.Kind Regards,William NgFront Office Manager

Dear Darragh,Thank you for your feedback on your most recent stay, it's great that you have a clean room, and that our staff were friendly and helpful throughout.We sincerely looked forward to welcoming you again on your next stay with us.Kind Regards,William NgFront Office Manager

Dear Jacqueline,Thank you so much for taking the time to leave us a review. We are delighted to learn that your family enjoyed your stay with us at Mantra Southbank Melbourne and appreciate your kind comments on our service, location, room and facilities. Your feedback is extremely important to us and we are glad that you will be returning in the future. We take pride in providing a comfortable and enjoyable environment for our guests and we look forward to welcoming you back soon! Thank you again for your kind words.Kind Regards,William NgFront Office Manager

Dear Margaret,Thank you very much for your feedback on your most recent stay at Mantra Southbank Melbourne, and I appreciate your honest opinion that you have a great experience.At our property, the 100 bond is a bond collateral to cover any incidental charges during your stay, which in this case, we used it to offset the parking charges of 30.00 (subjected to 1.1% Credit Card surcharge).The remaining 69.67 will not be shown as a "Refund" in your bank statement but it will drop back in as your "Available Funds" depending on how your bank does it from their end.Please do no hesitate to contact myself or any of the Duty Managers if you wish to discuss this further in detail.Kind Regards,William NgFront Office Manager

Hello Paula,Thank you very much for your feedback on your most recent stay here at Mantra Southbank Melbourne, it's great to read that you had a great stay with us, and that our team were fantastic in all your interactions throughout.I cannot wait to share this with our fabulous Heartist (team members), and I am sure this will be delightful and encourage them to continue going above and beyond.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,William NgFront Office Manager

Dear Kaidyn,Thank you for your rating on your most recent stay at Mantra Southbank Melbourne.We sincerely looked forward to welcoming you back again soon on another occasion.Kind Regards,William NgFront Office Manager

Dear Sharlene,Thank you very much for your feedback on your recent stay, and I am please to read Patrick made an impact during your stay, and that he was able to turn situations around during your stay.I will most definitely be passing this on to Patrick, one of the Assistant Managers at the property.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,William NgFront Office Manager

Dear Simon,Thank you for your feedback on your most recent stay, it's great to read that you enjoyed the close proximity of the property to Soouthbank, and that you also enjoyed the indoor heated pool.We sincerely looked forward to hearing from you back soon.Kind Regards,William NgFront Office Manager

Dear Karen,Thank you for your rating on your most recent stay at Mantra Southbank Melbourne.We hope your next visit will be as pleasant as the previous one.Kind Regards,William NgFront Office Manager

Dear Renee,Thank you very much for your feedback on your most recent stay here at Mantra Southbank Melbourne, it's great to read that you had a great stay with us, and that our team were fantastic in all your interactions throughout.I cannot wait to share this with our fabulous Heartist (team members), and I am sure this will be delightful and encourage them to continue going above and beyond.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,William NgFront Office Manager

Hello Graham,Thank you very much for your feedback on your most recent stay here at Mantra Southbank Melbourne, it's great to read that you had a great stay with us, and that our team were fantastic in all your interactions throughout.I cannot wait to share this with our fabulous Heartist (team members), and I am sure this will be delightful and encourage them to continue going above and beyond.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,William NgFront Office Manager

Hello John,Thank you for your most recent rating for Mantra Southbank Melbourne.If you wish to discuss this further, please don't hesitate to get in touch with the team.Kind Regards,William NgFront Office Manager

Hello Eve,Thank you very much for your rating for Mantra Southbank Melbourne.We looked forward to welcoming you back on another occasion.Kind Regards,William NgFront Office Manager

Hello Katie,Thank you very much for your feedback on your most recent stay here at Mantra Southbank Melbourne, it's great to read that you had a great stay with us, and that our team were fantastic in all your interactions throughout.I cannot wait to share this with our fabulous Heartist (team members), and I am sure this will be delightful and encourage them to continue going above and beyond.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,William NgFront Office Manager

Dear leann, thank you for staying with us at Mantra Southbank Melbourne. We are thrilled you liked the stay, and we all hope to welcome you back soon,Best regards, Jens Corder, GM

Dear Jade, thank you for staying at Mantra Southbank and for your score. We are glad you liked your stay, and we all look forward to welcoming you back again.Best regards, Jens Corder, GM

Hello Timothy,Thank you very much for your feedback on your most recent stay here at Mantra Southbank Melbourne, it's great to read that you had a great stay with us.I cannot wait to share this with our fabulous Heartist (team members), and I am sure this will be delightful and encourage them to continue going above and beyond.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,William NgFront Office Manager

Hello Robert,Thank you very much for your feedback on your most recent stay here at Mantra Southbank Melbourne, it's great to read that you had a great stay with us, and that our team were fantastic in all your interactions throughout.I cannot wait to share this with our fabulous Heartist (team members), and I am sure this will be delightful and encourage them to continue going above and beyond.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,William NgFront Office Manager

Hello Tony,Thank you very much for your feedback on your most recent stay here at Mantra Southbank Melbourne, it's great to read that you had a great stay with us, and that our team were fantastic in all your interactions throughout.I cannot wait to share this with our fabulous Heartist (team members), and I am sure this will be delightful and encourage them to continue going above and beyond.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,William NgFront Office Manager

Dear Zoe,Thank you very much for your feedback on your most recent stay here at Mantra Southbank Melbourne, it's great to read that you had a great stay with us, and that our team were fantastic in all your interactions throughout.I cannot wait to share this with our fabulous Heartist (team members), and I am sure this will be delightful and encourage them to continue going above and beyond.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,William NgFront Office Manager

Dear Venessa, thank you for the review; I am delighted you had a lovely time and liked our pool and spa. Thank you for the feedback about the sofa bed, which we will review immediately. I note the noise; we do have other rooms facing the park side and interior, which are quiet, and we look forward to welcoming you back again.Best Regards, Jens Corder, GM

Dear Victoria, thank you for staying with us, Mantra Southbank Melbourne, and sharing this lovely photo of the dawn balloons from the property. Best Regards, Jens Corder, GM