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Great location
Basic in terms of room set up but you are not in your room much - so much to do in Melbourne
I would stay again given the location was so good
Paula
Stayed 3 nights in Apr 2024
Response from Martina on 6 May 2024
Dear Paula, Thank you for sharing your feedback with us!We're delighted that you found our location great and recognized the abundance of activities Melbourne has to offer. While our room setup may be minimalist, we're glad you found it suitable for your needs, especially considering the exciting attractions outside.We appreciate your positive review and would love to welcome you back for another enjoyable stay in the future.Warm regards,Martina & the Team at DoubleTree by Hilton Melbourne- Flinders Street
Madisyn at reception was brilliant. She was so welcoming, smiled and made us feel so relaxed before our stay started. With staff like Madisyn you are on a winner. The room was clean and comfortable. Very happy. Thank you
Rod
Stayed 1 night in Apr 2024
Response from Brittany on 26 Apr 2024
Dear Rod,Thank you for taking the time to share such kind words about your stay with us. We are glad to hear your positive remarks about Madisyn and how she was brilliant and welcoming. It's also lovely to hear that you found the room to be clean and comfortable.We hope to welcome you back again in the future.Warm Regards,Brittany & the Team at DoubleTree by Hilton Melbourne - Flinders Street
Dear Lucan,Thank you for your nice review. We're delighted to hear that you enjoyed the great view and found the bed comfortable during your stay with us. We hope to welcome you back for another enjoyable experience soon!Warm regards,Martina & the Team at DoubleTree by Hilton Melbourne- Flinders Street
Dear Jeffrey, Thank you for taking the time to write us a review. We are very happy to hear that you had a great stay with us and that you found the room clean and quiet. We look forward to having you back at the Hotel soon.Warm regards,Martina & the Team at DoubleTree by Hilton Melbourne- Flinders Street
10/10 Excellent
Abhay
11 Apr 2024
Abhay
Stayed 7 nights in Mar 2024
Response from Martina on 6 May 2024
Dear Abhay,Thank you for your nice review.We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Martina & the team at DoubleTree by Hilton Melbourne- Flinders street
Dear Sophie, Thank you for writing us a nice review. We are very happy to hear that you found the location to be great, the Hotel nice and the rooms spacious. We look forward to welcoming you back to the Hotel soon. Warm regards, Martina & the Team at DoubleTree by Hilton Melbourne- Flinders Street
4/10 Poor
Judy
5 Mar 2024
Liked: Cleanliness, staff & service, amenities
I stayed 4 nights, only managed to have a good sleep once because of the noice coming from outside the hotel and from other guests. It was so disruptive!!
The bathroom door creaks so loudly. There is no space for a woman and her makeup in the bathroom - at all!!
Judy
Stayed 4 nights in Feb 2024
Response from Martina on 12 Mar 2024
Dear Judy,Thank you for taking the time to write us about your experience, it is disappointing to hear that you did not have a peaceful stay. We extend our apologies for the inconvenience of noise and the shortage of space for your toiletries. Our Team hopes to have another opportunity to show our quality of service in one of the Hotel's quieter rooms. If you would like to address this further, please contact us.Warm regards,Martina & The Team at DoubleTree by Hilton Melbourne- Flinders Street
Dear Suzanne,Thank you very much for taking the time to share your nice review with us! We are delighted that you had a positive experience at the Hotel and enjoyed the convenient location. We hope to welcome you back again soon.Warm regards,Martina & the Team at DoubleTree by Hilton Melbourne - Flinders Street
Really good customer service and very central to all modes of transportation and cultural / entertainment precincts, an easy walk to the major ones nearby.
Simon
Stayed 2 nights in Feb 2024
Response from Brittany on 26 Feb 2024
Dear Simon,Thank you for taking the time to share your experience staying with us. We're delighted to hear that you enjoyed our close proximity to all modes of transport and entertainment hubs. The Team will be pleased to hear your appreciation for their good customer service and hope to welcome you back to the Hotel again soon for another great stay.Warm Regards,Brittany & the Team at DoubleTree by Hilton Melbourne
10/10 Excellent
Sam
22 Feb 2024
Sam
Stayed 1 night in Feb 2024
Response from Brittany on 21 Mar 2024
Dear Sam,Thank you for taking the time to share your experience staying with us. We're delighted to see you had a 5 out of 5 experience and look forward to welcoming you back again in the future.Warm Regards,Brittany & the Team at DoubleTree by Hilton Melbourne - Flinders Street
Friendly staff and excellent facilities the location is brilliant next to the train station
MELANIE
Stayed 1 night in Feb 2024
Response from Brittany on 19 Feb 2024
Dear Melanie,Thank you for sharing feedback about your stay with us! It's lovely to hear that you appreciated the friendly staff, excellent facilities and brilliant location. We hope to welcome you back again soon for another stay.Warm Regards,Brittany & the Team at DoubleTree by Hilton Melbourne
Dear Kaz,Thank you for taking the time to share your experience with us and we hope to welcome you back again to the Hotel in the near future.Warm Regards,Brittany & the Team at DoubleTree by Hilton Melbourne
Beds were comfortable. Bathroom lovely and clean. Breakfast had lots of choice. Staff were friendly. Location was very convenient to shopping, trams, trains etc. Would stay again!
Joanna
Stayed 2 nights in Feb 2024
Response from Brittany on 19 Feb 2024
Dear Joanna,Thank you for taking the time to share such lovely feedback about your stay with us. We're delighted to hear that you enjoyed the comfortable beds, lovely bathroom, breakfast options and friendly staff. Looking forward to welcoming you back again soon to make use of our convenient location!Warm Regards,Brittany & the Team at DoubleTree by Hilton Melbourne
8/10 Good
Robyn
12 Feb 2024
Robyn
Stayed 1 night in Feb 2024
Response from Brittany on 21 Mar 2024
Dear Robyn,Thank you for taking the time to share your experience staying with us. It's lovely to see you had a 4 out of 5 stay and we look forward to welcoming you back again in the future. Dear Sam,Thank you for taking the time to share your experience staying with us. We're delighted to see you had a 5 out of 5 experience and look forward to welcoming you back again in the future.Warm Regards,Brittany & the Team at DoubleTree by Hilton Melbourne - Flinders Street
Service was amazing. There was a delay with our room not being ready for us to check in and while we waited we were treated to a few complimentary drinks at the hotel bar.
Rebecca
Stayed 1 night in Feb 2024
Response from Martina on 14 Feb 2024
Dear Rebecca,Thank you for sharing your experience staying with us. We’re glad to hear that our Team were able to rectify the delay in checking-in and that you valued the complimentary drinks. We look forward to welcoming you back again in the future.Warm regards,Martina & Doubletree By Hilton Melbourne- Flinders Street
DoubleTree staff were very helpful and friendly. They arranged my late check-out with a smile. It was by far the cleanest hotel room I've stayed in in years. Centrally located in the CBD and walking distance to lots of great restaurants. The beside light globe was too bright and no real outside light but otherwise a great hotel and I'd stay here again.
Avril
Stayed 1 night in Feb 2024
Response from Martina on 14 Feb 2024
Dear Avril,Thank you for taking the time to share such glowing feedback with us! We’re delighted to read through your kind words about the helpful and friendly Team, calling out how they accommodated your late check-out with a smile. It’s also lovely to hear you appreciation for the central location and how clean the rooms were. We look forward to welcoming you back to the Hotel in the future.Warm regards,Martina & Doubletree By Hilton Melbourne- Flinders Street
Dear Nadine,Thank you for your wonderful five-star review! We're delighted to hear that you always enjoy your stay at the DoubleTree. Your continued support means a lot to us, and we look forward to welcoming you back for many more memorable stays.Warm regards,Martina & Doubletree By Hilton Melbourne- Flinders Street
Dear RichardThank you so much for taking the time to share your nice review with us! We are delighted that you had a positive experience at the hotel. Our team works hard to ensure every guest has a memorable stay, and it's incredibly rewarding to know that we succeeded in making your visit special. Our team will be notified about the noise to ensure it is fixed, thank you for letting us know. We look forward to welcoming you back in the near future.Warm regards,Martina & the Doubletree by Hilton Melbourne - Flinders Street
Dear DavidWe appreciate the time you took to share your wonderful review with us, calling out the staff and restaurant. Our team works hard to ensure every guest has a memorable stay, and it's incredibly rewarding to know that we succeeded in making your visit special. Warm regards,Martina & the Doubletree by Hilton Melbourne - Flinders Street
Dear David,We wanted to express our gratitude for sharing your positive review with us. It's reassuring to learn that your experience at the hotel was enjoyable during your business trip. Our team values your feedback, and we look forward to the possibility of hosting you again in the near future.Warm regards,Martina & the DoubleTree by Hilton Melbourne - Flinders Street
6/10 Okay
Steve
28 Jan 2024
Liked: Staff & service
Central location
Steve
Stayed 2 nights in Jan 2024
Response from Martina on 4 Feb 2024
Dear Steve,Thank you for sharing your feedback on your recent stay. We're delighted that you appreciated the central location of our hotel and hope to welcome you back for an even more enjoyable experience in the future.Warm regards,Martina & the DoubleTree by Hilton Melbourne - Flinders Street
Dear Kara,We appreciate the time that you took to share your stay at our Hotel. It's lovely to see that you had a 10/10 experience and hope to welcome you back again soon.Warm Regards,Brittany & the team at DoubleTree by Hilton Melbourne
Excellent place to stay. Friendly staff are always approachable. Central location to Rod Laver Arena, Southbank and shopping precincts.
Paul
Stayed 5 nights in Jan 2024
Response from Martina on 23 Jan 2024
Dear Paul,We hope you are well.Thank you for taking the time to leave us a nice review about your stay. It’s lovely to hear that you had an excellent experience, calling out the approachable staff and central location to some of Melbourne’s iconic attractions.We’re looking forward to welcoming you back in the future.
Dear Matt,We hope you are well.Thank you very much for taking the time to leave us a review. We are glad that you have enjoyed your stay with us and hope to see you again in the future.Warm regards,Martina & Doubletree By Hilton Melbourne- Flinders Street
Awesome place to stay. Great Location. Walking distance to so many places
Rodney
Stayed 1 night in Jan 2024
Response from Martina on 15 Jan 2024
Dear Rodney,We hope you are well.Thank you very much for taking the time to write us feedback on your stay. It makes us very happy to hear that you thought the Hotel was an awesome place to stay and loved the central location of our hotel.We hope to welcome you back again soon.Warm regards,Martina & Doubletree By Hilton Hotel Melbourne- Flinders Street
Dear Roopen,We hope you are well.Our sincere thanks for taking the time to write us a positive review. We are glad you had a lovely time at our hotel and look forward to welcoming you again in the future. Warm regards,Martina & Doubletree By Hilton Hotel Melbourne- Flinders Street
Dear Mark,We appreciate you sharing that you have a very good experience and thank you for taking the time to write a review on your stay.We hope to welcome you back again in the future.Warm Regards,Brittany & the team at DoubleTree by Hilton Melbourne - Flinders Street
Dear Karen,Thank you for taking the time to share your experience staying with us. It's lovely to hear you had a great time and rated it 10/10.We hope to welcome you back again soon.Warm Regards,Brittany & the team at DoubleTree by Hilton Melbourne - Flinders Street
Dear Shavita,Thank you for taking the time to review your stay with us.We're glad to see that you had a 5 out of 5 experience and hope to welcome you back again soon.Warm Regards,Brittany & the team at DoubleTree by Hilton Melbourne - Flinders Street
Dear Susan,Thank you for taking the time to share your experience with us.We're glad to hear that you enjoyed your stay and had one of the best Breakfast's you've ever had in a hotel.We hope to welcome you back again soon.Warm Regards,Brittany & the team at DoubleTree by Hilton Melbourne - Flinders Street
8/10 Good
Catherine
3 Jan 2024
Catherine
Stayed 1 night in Nov 2023
Response from Brittany on 25 Jan 2024
Dear Catherine,Thank you for taking the time to share your experience at the Hotel. We are pleased to see you enjoyed your stay and hope to welcome you back again in the future.Warm Regards,Brittany & the team at DoubleTree by Hilton Melbourne
Dear Nervat,Thank you for taking the time to share your experience staying with us. We're glad to hear you had a 5 out of 5 experience and hope to welcome you back again soon.Warm Regards,Brittany & the team at DoubleTree by Hilton Melbourne - Flinders Street
Dear Beth,We appreciate you sharing your stay with us and are glad to hear you had a 5 out of 5 experience. Hopefully we will see you again in the future for another great stay.Warm Regards,Brittany & the team at DoubleTree by Hilton Melbourne - Flinders Street
10/10 Excellent
Stella
Travelled with family
17 Dec 2023
Liked: Amenities
Close to the train and tram. Cute little lanes for eating and close to Brunetti’s iconic Italian Restaurant.
Stella
Stayed 2 nights in Dec 2023
Response from Veerle on 18 Dec 2023
Dear Stella,Thank you for taking the time to leave us this positive review! We are all very happy to see that you enjoyed your stay with us and all Melbourne has to offer around it. Our team hopes to welcome you back in the future.Kind regards.Veerle & DoubleTree by Hilton Melbourne
The check in staff were fantastic, very accommodating with storing our luggage, organising a late check out, providing cookies - exceptional service.
Angelina
Stayed 1 night in Dec 2023
Response from Veerle on 13 Dec 2023
Dear Angelina,Thank you very much for your positive review. We are all very happy to see that you enjoyed your stay and our services. Our entire team hopes to welcome you back in the future!Kind regards,Veerle & DoubleTree by Hilton Melbourne
8/10 Good
Gabrielle
Travelled with partner
5 Dec 2023
Liked: Staff & service, amenities
Great location. had a room on 2nd floor, no windows at all. Room was comfortable but very dark
Gabrielle
Stayed 1 night in Dec 2023
Response from Veerle on 13 Dec 2023
Dear Gabrielle,Thank you for taking the time to leave us a review. We appreciate your feedback so we can keep improving. Please ask our staff for possible room upgrades during your next stay. Our team hopes to welcome you back in the future.Kind regards,Veerle & DoubleTree by Hilton Melbourne
Dear Jonathan,Thank you for taking the time to leave us a review! We appreciate you taking to time do leave us feedback and are happy to see that you enjoyed your stay with us. Our team hopes to welcome you back in the future.Kind regards,DoubleTree by Hilton Melbourne
8/10 Good
Li-Fu
19 Nov 2023
Li-Fu
Stayed 2 nights in Nov 2023
Response from Veerle on 13 Dec 2023
Dear Li-Fu,Thank you for taking the time to leave us feedback. We appreciate it so we can keep improving. Our team hopes to welcome you back in the future.Kind regards,Veerle & DoubleTree by Hilton Melbourne
8/10 Good
Tony
Business traveller
15 Nov 2023
Liked: Cleanliness, staff & service
nothing special
Tony
Stayed 2 nights in Nov 2023
Response from Brittany on 10 Jan 2024
Dear Tony,Thank you for taking the time to share your experience staying with us. We're disappointed to read that you believe it was 'nothing special' and hope to welcome you back in the future for a more positive experience.Warm Regards,Brittany & the team at DoubleTree by Hilton Melbourne - Flinders Street
6/10 Okay
Melissa
11 Nov 2023
Melissa
Stayed 1 night in Nov 2023
Response from Brittany on 10 Jan 2024
Dear Melissa,Thank you for taking the time to share your experience staying with us. We're disappointed to see your lower rating and hope to welcome you back again in the future for a more positive experience.Warm Regards,Brittany & the team at DoubleTree by Hilton Melbourne - Flinders Street
Dear Diane,We are very happy with your 5-star review! Our team is glad to see that you enjoyed your stay with us, and we all hope to welcome you back in the future.Kind regards,DoubleTree by Hilton Melbourne
10/10 Excellent
Alan
5 Nov 2023
Alan
Stayed 1 night in Nov 2023
Response from Veerle on 9 Nov 2023
Dear Alan,Thank you for leaving us this positive review! Our team is excited to see that you enjoyed your stay with us, and we hope to welcome you back in the future.Kind regards,DoubleTree by Hilton Melbourne
Dear Anrew,Thank you for leaving us this 10 out of 10 reviews! We are very happy to see that you enjoyed your stay. Our team hopes to welcome you back in the future.Kind regards,DoubleTree by Hilton Melbourne
Dear Marlene,We appreciate your positive feedback! Our team is very happy to hear that you enjoyed your stay with us, and we all hope to welcome you back in the future.Kind Regards,DoubleTree by Hilton Melbourne
Dear Steve,Thank you for taking the time to leave us this positive review! We are happy to hear that you enjoyed your stay with us. Our team hopes to welcome you back in the future.Kind Regards,DoubleTree by Hilton Melbourne
Dear Jennifer,We appreciate you taking the time to leave us this positive review! Our team is happy to hear that you enjoyed your stay with us and hope to welcome you back in the future.Kind regards,DoubleTree by Hilton Melbourne
Very friendly and efficient staff. Rooms are fresh and modern, quiet and comfortable. Breakfast buffet was compact but adequate, with made to order poached, fried eggs or omeletes available.
Ashley
Stayed 1 night in Oct 2023
Response from Veerle on 16 Oct 2023
Dear Ashley,Thank you for taking the time to leave us this positive review! We are always very glad to receive feedback so we can keep improving. Our team is happy to hear that you enjoyed your stay, and we hope to welcome you back in the future!Kind regards,DoubleTree by Hilton Melbourne
Dear Jamie,Thank you so much for leaving us this positive review! We are very happy to hear that you enjoyed your stay and the views with us. Our team hopes to welcome you back in the future!Kind regards,DoubleTree by Hilton Melbourne