Reception

Reviews of URH Ciutat de Mataró

4 out of 5
URH Ciutat de Mataró
Cami Ral, 648, Mataro

Reviews

7.4

Good

Rating 10 - Excellent. 183 out of 727 reviews" "
Rating 8 - Good. 295 out of 727 reviews" "
Rating 6 - Okay. 137 out of 727 reviews" "
Rating 4 - Poor. 71 out of 727 reviews" "
Rating 2 - Terrible. 41 out of 727 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything good except the rooms temperature
Stayed 3 nights in Oct 2023
Response from Iñaki on 6 Nov 2023
Dear Luis,Thank you for taking your time rating us and sharing your experience with us.We look forward to welcoming you again very soon.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice.
Stayed 1 night in Oct 2023
Response from Iñaki on 24 Oct 2023
Thanks for your review.Happy to see you enjoyed your stay with us.We look forward to welcoming you again very soon.Best regards

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place after all.
Stayed 4 nights in Aug 2023
Response from Iñaki on 13 Sept 2023
Thank you Sandra for your review.Happy to see you enjoyed your stay.We look forward to welcoming you in a near future

6/10 Okay

Alfred

Liked: Staff & service
Overall we had an OK stay, the staff was really helpful and nice. Air conditioning was very weak. The lift made weird noises while moving. The room could use a renovation, the wallpaper was peeling in some places and the room looked a bit tired. The pictures were a bit different than reality... The breakfast was not very good. Parking was nice but with a lower car than Audi RS4 I think the entrance is too steep.
Stayed 1 night in Aug 2023
Response from Iñaki on 13 Sept 2023
Thank you Alfred for your review.Happy to inform you that the hotel renovation will take place at the end of 2023 beggining of 2024 so next time you come back everything will be fine.Best regards

10/10 Excellent

Alagi Pa Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in May 2023

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice stay - a bus ride away from Barcelona without crowds and the expense. Mataro beach was peaceful.
Stayed 3 nights in Apr 2023

10/10 Excellent

Angela

Stayed 5 nights in Mar 2023

4/10 Poor

Ohigher

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Early check in , ok breakfast offer.
Stayed 7 nights in Feb 2023

8/10 Good

Santhosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022
Response from Iñaki Atxurra - GM on 2 Nov 2022
Gracias por comentar su estancia con nosotros.Nos alegra saber que estuvo a gusto con nosotros.Le esperamos en su próxima visita a la ciudad.Cordialmente

10/10 Excellent

TerryLynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
From desk staff very helpful and accommodating. Super friendly!
Stayed 14 nights in Jul 2022
Response from Iñaki Atxurra - GM on 26 Aug 2022
Thank you Terry Happy to see you enjoyed your stay with us.We look forward to welcoming you very soon again.Best regards

4/10 Poor

alessia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
AC was broken and they didn’t do anything to find a solution.
Stayed 7 nights in Jul 2022
Response from Iñaki Atxurra - GM on 2 Aug 2022
Dear Alessia, thank you for taking your time in order to score our hotel. I am sorry if we didin't exceed your expectacions. Above all with the air conditioning. We work hard in order to improve the hotel and I hope next time you come back everything will be perfect. Best regards

10/10 Excellent

Asaf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel in very good area , 10 min from train station a lot of buses to the area , a little bit far from barcelona 40 min by train
Stayed 4 nights in Jul 2022
Response from Iñaki Atxurra - GM on 26 Aug 2022
Thank you Asaf for scoring us.Happy to see youo enjoyed your stay with us.We look forwad to welcoming you again very soon.Best regards

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022
Response from Iñaki on 9 Jun 2022
Gracias por comentar su estancia con nosotros. Nos alegra saber que ha estado a gusto. le esperamos en su próxima visita a Mataró. Cordialmente

6/10 Okay

Leen, Den Haag

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The staff is absolutely the best, kind, always cordial and aims at making one's stay a great stay. The conditions of the hotel show maintenance is not a top priority. The shower gave intermittent warm and cold water for example.
Stayed 24 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good hotel. Clean and in good condition. I always can find on street parking on the same street.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, friendly staff, clean and spacious room, quiet area, good restaurants nearby.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 12 nights in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Apr 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Héctor, San Juan PR

Liked: Cleanliness, staff & service
Didn't like a smell I the room at first sight , but them it was ok
Stayed 1 night in Mar 2020

8/10 Good

C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
Stayed 4 nights in Feb 2020

8/10 Good

C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Disliked: Room comfort
Not at all as described
The room looks absolutely nothing like the pictures. The lobby is modern, clean and pretty but the room is dated and grubby with age. They also allow dogs and can be heard barking constantly. The bed was 2 single beds (on wheels) pushed together which separate every time you move. The receptionist was alittle rude. The ‘spa’ is an e tea 10euros per day and it’s just a small dirty pool you can see dirt and scum along the edges of the pool. They did allow us to check in a little early and that’s the only good thing about this hotel.
Stayed 4 nights in Dec 2019
Response from Òscar Portela on 6 Jan 2020
Dear guest, We’d like to first take this opportunity to apologise for the inconvenience. We have communicated what happened to the quality department and continue to work tirelessly to make your experience at URH HOTELS perfect. Should anything similar happen again, please don’t hesitate to contact hotel reception and we’ll take care of the problem as quickly as possible. Thank you. :) Òscar Portela GM

10/10 Excellent

Alpha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Òscar Portela on 25 Nov 2019
Gracias por tu evaluación :)

6/10 Okay

Stephen, Ogden

Travelled with partner
Liked: Cleanliness, staff & service
The rooms did not have Air conditioning. Was told they turn it off at this time of year. The room was so hot during the day you cold not say in the room
Stayed 13 nights in Oct 2019
Response from Òscar Portela on 18 Nov 2019
Dear Stephen, We’d like to first take this opportunity to apologise for the inconvenience. We work tirelessly to improve our facilities and are currently undergoing a renovation to help improve your experience at URH HOTELS. Thank you. :)

8/10 Good

Verified traveller

Stayed 7 nights in Oct 2019
Response from Òscar Portela on 18 Nov 2019
Gracias por tu evaluación

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 3 nights in Oct 2019
Response from Òscar Portela on 18 Nov 2019
Muchas gracias!

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Oct 2019
Response from Òscar Portela on 18 Nov 2019
Gracias!

2/10 Terrible

Rathesh

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Worst stay ever!! Pls do yoursefl favour by not staying here when you are in Mataro!
Stayed 4 nights in Sep 2019
Response from La Dirección on 8 Oct 2019
Dear Rathesh, First of all apologize if your experience in our establishment did not meet your expectations. We proceed to communicate to our quality department your comments to be reviewed and improve your experience at URH Hotels.

8/10 Good

MikeO, Dallas Texas

Travelled with family
Liked: Cleanliness, staff & service
Pretty far away but Barcelona was swamped and we were pleasantly surprised with this little hotel...the emerald of Matteo! (I won’t say diamond, but still a great setup!
Stayed 1 night in Sep 2019
Response from La Dirección on 8 Oct 2019
We appreciate the comments of your stay in our establishment. We will make your satisfaction known to the whole team, as it is always a motivation that our customers are satisfied. We hope to see you soon

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was too far I couldn’t go because I was trying to stay in Barcelona not in a different city.
Stayed 1 night in Sep 2019
Response from Òscar Portela on 25 Nov 2019
Dear user, as you can see, we are not in Barcelona, we are in Mataró, so we don't understand your review

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from La Dirección on 8 Oct 2019
Dear Andrew, We would like to thank you about your score of your stay. We will inform to our team about your positives comments. Thank you very much and we hope see you soon in URH HOTELS.

6/10 Okay

maxime

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Hôtel bien placé Parking gratuit à proximité Petit déjeuner très bien Léger manque d’hygiène (déchets trouvés derrière les meubles) Pas de couette à disposition Mais le reste rien à redire spa dans l’hôtel, salle de sport
Stayed 1 night in Aug 2019

2/10 Terrible

MrsB, Kent

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely not a 4 star property! The staff are rude, the rooms are tired, the showers leak in all the rooms, you have to pay a deposit of 25 Euros for an ironing board, there is no concierge and the reception staff are clueless if you ask them how to get to places!!! There is no water in the rooms and the cleaners don’t clean the rooms properly. The walls are thin so you can hear your neighbours breathe and move and flush the toilet etc - the air conditioning is totally pathetic and the rooms are dark and dingy. There were six of us in three rooms and all of us feel the same and it totally ruined our holiday. Avoid this place and go elsewhere.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff peoples so nice and helpful 24/7 ability on service
Stayed 8 nights in Jul 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. The position of the hotel is around 15 minutes from the beach and the train station. The breakfast in the hotel is excellent and the hotel is very clean. Tea making facilities in the room would be a helpful addition
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THEY WERE VERY NICE AND THE ROOMS VERY CLEAN..... My husband I really enjoyed the spa. The clerks in the front spoke both English and Spanish and they were very informative about the different places to go and tour. Overall very nice.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was top class, staff were very helpful, area was clean, rooms were excellent - clean and fresh.
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Just ok
Clean but very noisy rooms - the walls must be made out of cardboards... 10€ extra for using spa - give it a miss, it’s not worth these money. I do travel a lot on daily basis and I wouldn’t stay in this hotel again. Really soulless place.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Stayed there three nights had to ask three times for a room service very unhappy
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
to far away from barcelona city 45min train journey
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but limited menu in restaurant. Although food for breakfast served till 11am on Saturday was cold at 10.30. Also no bar service after 11pm not even on room service. To use the spa you have to pay 10euros to use. Was nice but pool could have been a bit warmer and only one end of the pool was working with bubbles.
Stayed 3 nights in Jun 2019

6/10 Okay

Karen

Travelled with family
Disliked: Staff & service
I found the rooms and general areas to be clean. On the reception desk they were generally helpful. The people in the restaurant were not helpful or friendly. The hot food was cold at breakfast. They had run out of most things and this was early into the buffet. Everything you asked for in the restaurant seems like too much trouble or an inconvenience. Might stay at the hotel again wouldn’t use the restaurant or book breakfast
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019