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Reviews of Hotel Saint Ferreol

3 out of 5
Hotel Saint Ferreol
19 rue Pisançon, Marseille, Bouches-du-Rhone

Reviews

8.2

Very good

Rating 10 - Excellent. 76 out of 200 reviews" "
Rating 8 - Good. 85 out of 200 reviews" "
Rating 6 - Okay. 27 out of 200 reviews" "
Rating 4 - Poor. 7 out of 200 reviews" "
Rating 2 - Terrible. 5 out of 200 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

6/10 Okay

Riley

Stayed 1 night in Jan 2023

2/10 Terrible

Alex

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very disappointing
Great location and friendly helpful staff however the hotel is in desperate need of refurbishment. The room was poor with a terrible bed and poor soundproofing from some annoying noise. Pillows like bags of cement and a 1970's bathroom continued the theme of disappointment. Could possibly recommend unless comfort is of no importance, was cheap so guess you get what you pay for. My mistake !
Stayed 1 night in Nov 2021
Response from armando on 2 Dec 2021
Dear Guest, we would like to thank you for your advise and we are very sorry that your journey was not amazing. However we would like to inform you that our hotel will be completly reboot since 2022. Hôtel Saint Ferreol

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is above the shops so accessed but very central and close to the harbour
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness
good position. no very cleaned the room on the first day
Stayed 3 nights in Oct 2019

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base for visiting the city
Good location close to the harbour and bus and train station, but in a pedestrianised shopping street. Still some noise at night, but Marseilles is a big city. Room was reasonable size, and clean, with nice bathroom, and comfortable bed. Good quality breakfast, but there are plenty of cafes nearby if you don't want to pay the extra 11 euros. Staff friendly and helpful, and on hand 24hours.
Stayed 5 nights in Oct 2019

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in central location
Stayed 4 nights in a comfortable and clean room. Bathroom fine with good shower. Good sound-proofing and air conditioning. Kettle in room. Friendly welcome at reception which is staffed 24 hrs. Entrance is in a slightly gloomy side street off pedestrianised main shopping street but perfectly safe. Reception is on 1st floor. There’s a lift from there to bedrooms but not from street level up to reception, so do not book if stairs are are a real problem for you. Didn’t have breakfast so cannot comment on that. Would stay again without hesitation.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

2/10 Terrible

Supawan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel we have stayed in for years. No lift from street level, 18 steps up to reception, not good if you have heavy luggage,no bell boy etc. Room on 4 th floor had no air con, just a thin tall portable fan so 35c not good, also bath plug was not draining, lack of due care and attention. Also opposite a large commercial property is under going refurbishment and building works drilling etc started at 7am
Stayed 1 night in Jun 2019

8/10 Good

Ashleigh

Liked: Staff & service, property conditions & facilities, room comfort
Great Value
We were crashing for one night in between train trips. Not the most updated but we had what we needed. Great location for train station, port, restaurants, and tourism office.
Stayed 1 night in Mar 2019

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small cozy hotel in the perfect location
Very good hotel in the perfect location. Breakfast is also good. The staff super helpful and friendly. Small, clean and very quiet rooms. Wifi excellent. Recommended.
Stayed 2 nights in Sep 2018

10/10 Excellent

ODELL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marseille a great port town in the South of France
My stay at this hotel was great 👍 and the people there were fantastic. They answered all my questions and gave me good recommendations for restaurants/other places.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for the money, but not if you have heavy luggag
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of pickpockets
Overall the stay at the hotel was very good. The reception staff were very friendly and helpful. The only big problem was that my cousin had her purse stolen whilst travelling on a bus even though she always tries to be very careful about security. We spent around 3 hours in a police station getting a report for the insurance claim, which should repay the money taken. Her cards were reported and cancelled but it was still a very unpleasant and traumatic experience for her especially.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The middle of everywhere
Nice hotel near to shops galore and the centre of Marseille port great location make sure you have money because you will want to spend it on all the designer things around. Failing that a nice location to walk to the port and take in the view of boats and water
Stayed 2 nights in Feb 2018

10/10 Excellent

Nicole, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Darling hotel right downtown
Staff is super friendly and the rooms are spacious and nicely decorated! Would recommend this hotel and will definitely stay here again when I come to Marseille.
Stayed 2 nights in Nov 2017

4/10 Poor

Sue, Sydney Australia

Disliked: Staff & service, property conditions & facilities, room comfort
Cramped rooms unfortunately all painted grey
This hotel has tiny rooms and its twin rooms have two beds and two towels but little else to make two people comfortable in one room. The staff were friendly enough but basically disinterested. And whoever suggested the grey colour scheme was seriously misguided. Spending time relaxing in the hotel room was impossible.
Stayed 5 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Marseilles
The staff is very friendly & speaks English & is very helpful. The location is great for sightseeing, restaurants, shopping & transportation. Breakfast is good but seems overpriced.
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good aircon in the room, if you only need a room to stay because you'll be out all the time this is a good spot, really close to everything in town. Friendly staff. Bed was a little bit saggy in the middle but other than that I have no complaints
Stayed 3 nights in Aug 2017

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marseille
We spent 2 days in Marseille and the vieux port was excellent with plenty to see and good bars and restaurants
Stayed 1 night in Jul 2017

6/10 Okay

wendy

Liked: Cleanliness
Disliked: Staff & service
desk was very anti american. refused to let us keep our key when we went to dinner felt unsafe leaving bags in room safe didnt work charged for a cup of coffee in morning.

6/10 Okay

N

Disliked: Property conditions & facilities
Magical Marseille
My girlfriend and I stayed for 3 nights at St Ferreol, the staff were pleasant and the location with regard proximity to local attractions ideal. It served well as a central hub. The room was big and tidy. Space was a little tight but storage for clothes was ample. The room itself was painted in a bold red which worked rather well. There was no fridge though and the shower didn't have a guard or curtain to stop water getting on the floor. Breakfast was disappointing and we decided to have ours at one of the nearby brasseries which worked out cheaper any much tastier! The hotel is worth considering for its location as I'm sure there's a lot worse places to stay at.
Response from pascal on 10 Sept 2016
Pour information , ces clients n'ont jamais pris leur petit dejeuner à l'hotel .Cordialement

8/10 Good

Anne, london uk

Liked: Cleanliness, staff & service, room comfort
perfect for our 2 night stay
Central location could walk to many places wanted to visit eg museum cantini, opera,old port area. Lots of clothes shops. hotel gave us quiet room as requested. Friendly and Helpful staperfecff. Good breakfast 9 euros pp . We liked Cafe Lulli in square rue de lulli - efficient service and enjoyed salad sitting outside in sunshine with no traffic .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel, great location
quiet location just off a pedestrian shopping street. Rooms are small, so if they have them, it would be worth asking for a larger one. Very helpful staff.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
do not go
the picture you see at the web site is falls , the hotel is in turible condition , do not go to this hotel

6/10 Okay

Susanne, Australian

Liked: Cleanliness
Excellent location
I found Hotel Ferreol to be a pleasant, middle of the road hotel, very quiet, and ideally located. It is off a pedestrian shopping mall which runs into the main street, the Canabiere. It is quite close to the Old Port, in walking distance of the old town, MUCEM, the Canabiere and more, and with plenty of restaurants nearby.

10/10 Excellent

lahsin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel in a great central location
The location of this cute little hotel is unbeatable, right on the main shopping street and opposite the Galerie Lafayette. The whole area is rather small but they have managed to build something that works. As a result, the rooms are also small but you quickly forget about it because everything looks so cosy and it just feels right! Despite the location on a busy shopping street it's not noisy at night, there are few people on the street and you don't hear anything. Well priced too...

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Weekend getaway
Great location and surprised by how nice it was. Very friendly owners.

8/10 Good

Laura, australia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff!
Hotel St Ferreol is in a good location to explore Vieux Port. The staff were very friendly and helpful, breakfast was great, and the room was comfortable. The one issue I had was it was soooo noisy at night. It was located on one of the main shopping streets, which I guess is a main thoroughfare even when shops are closed. Saying that, we had ear plugs, so I recommend you come prepared! Apart from that I would recommend this hotel to people visiting Marseille.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
beware ...breakfast not included in room fee.
I got a surprise when I got a bill for breakfast when I was checking out. I never saw anything in my booking about breakfast not included. so watch out. another thing is my friends sandals went missing on the last day. Hotel porter had to ring cleaning ladies to ask about them. they said they picked them up wrapped in towels and they were in the dirty laundry room but couldn't figure out who owned them. So then why didn't they leave them down in reception? or give notice to those in charge that they picked up the sandals by mistake?...very fishy behaviour. We got the sandals back in the end though.Other than those two issues, I couldn't really knock the hotel. great location. cheap,clean interior. breakfast was very average. Its hard to do better at that price for a hotel this central.

8/10 Good

Verified traveller

Liked: Staff & service
Great Location, friendly service
Good hotel in a great location, quite small rooms and a little untidy but overall the service was excellent and the hotel convienient for us!

10/10 Excellent

John, Wellington, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel in the heart of Marseille.
Very pleasant hotel in the centre of Marseille; the things to see start just outside the front door. The Old Port is no more than a hundred metres away. The breakfast was great too.

4/10 Poor

Doug and Pat, Charlotte, NC, USA

Disliked: Property conditions & facilities, room comfort
Not a great selection.
Hotel was old. To access it, one has to climb a flight of stairs with luggage and all; the elevator doesn't extend to the ground floor. Then two people plus luggage won't fit in the elevator from the lobby floor to the rooms. While the hotel is rated three stars, it is another example of "star creep;" we have had better two star hotels on this trip. When I asked about a coin laundry in the neighborhood, the clerk responded categorically that there were no coin laundries in Marseille, and we would have to use a "pressing," at hotel laundry prices. Finding that incredible, I checked with the local tourist office, and got the address of two within easy walking distance of the hotel. The larger problem is that Marseille is not a tourist-friendly city. If I had the trip to plan again, I would stay in Arles, or Aix-en-Provence, or Avignon, any of which would have been better than Marseille. The hotel is theoretically located in a pedestrian-only zone. That is true, however, only between about 9:00 AM and about 7:00 PM. The rest of the time, cars, trucks and motorscooters zip around without regard to pedestrians, who are prevented from using the sidewalks because they are full of parked cars. Marseille rolls up its streets about 6:00 PM; it is hard to find a decent bar or restaurant open in the port district after that time. In consequence, the streets empty out early, which gave us concern for personal security.

6/10 Okay

Verified traveller

Great location, but rooms could use a renovation
Super location right on the pedestrian mall. Staff was extremely friendly and helpful. Room size was average, and the room was clean, but it felt old and in need of renovation (e.g., new sheets, blankets, and pillows, new carpets--even the in-room safe felt like a really old model).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great staff
Tis is good value for money, especially given its location close to the Old Port and the Opera. As a single female traveler I wouldn't walk around the small alleyways late at night, but I never felt uncomfortable coming back to the hotel after dinner. The rooms are small (this is Europe!) but clean and the front desk staff were particularly nice and helpful. (They can tell you the nearest laundries!)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very helpful staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Karen & Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of the Old Port area
Hotel Saint Ferreol is walking distance to the Old Port area, the Galleries Lafayette, late night restaurants and areas steeped in the ancient history of Marseille. The service is non-stop, 24 hours, including access to morning breakfast, late-night drinks, friendly and helpful staff. The rooms are tiny but comfortable, with large bathrooms. The air conditioning does its best to combat the heat, with upper floors taking a bit of time to do so. Marseille is a grungy city, but there was no grunge in the hotel, itself, and it is very conveniently located for walking to all the sites.

8/10 Good

Bjoern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good central location
Friendly and helpful englishspeaking personell

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Saint Ferreol, Marseille
Very friendly staff & excellent location that is convenient to all the sites in the Vieux Port area.

8/10 Good

Julian, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Saint Ferreol
Hotel was pleasant, our room was clean and tidy and the staff polite and helpful, and the location was convenient for shopping and access to the port. We had a nice stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, Clean, Pleasant Staff
Our stay at the Hotel St Ferreol was brief and slightly business like, but still in a bit of a "vacation" mode. Thanks to other visitors' reviews, I was prepared for the side street location, the walk-up first floor reception area, and the tiny elevator. The room was small and basic, but had everything necessary for our one night stay. The hotel was clean, the staff was very pleasant, and the location was perfect for our needs. It was close to good shopping as well as the Vieux Port and our favorite restaurant, the Cafe de la Paix. We had a pleasant night in Marseille and the Hotel St Ferreol was an integral part of it. Would recommend for a stay of one or two nights, maybe three, and to travelers who want a clean, well-located "home base." You won't be pampered in any way, but your needs will be met with a smile.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
hoel saint ferrol in center
good place,near old town,in center but quite.very friendly stuaf.