The property is in good location, i got value for my money interms of convinience and cleaniness, but the reception staff, which should be the initial contact are terrible, with an exception of one of them, they behaved like Dons, ready to bully a guest with cancellation. Zero British customer service value. A guest that has travelled over hundreds of mile that need a comfortable place to rest, finds himself in the hands of capoons, who have zero tolerant to customer complaints. very bad customer relations, but apart from that, every other things are good. But less i forget, there was one of their security man, who is down to the earth, highly trained, and knows his job, he was able to mediate and avoid escallation. kudos to him.