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Reviews of Hampton Inn & Suites Lynchburg

2.5 out of 5
Hampton Inn & Suites Lynchburg
3600 Liberty Mountain Drive, Lynchburg, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 449 out of 634 reviews" "
Rating 8 - Good. 129 out of 634 reviews" "
Rating 6 - Okay. 31 out of 634 reviews" "
Rating 4 - Poor. 13 out of 634 reviews" "
Rating 2 - Terrible. 12 out of 634 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
We were only there for less than 24 hours, which was perfect. My only suggestion, there should be someone at the front at all times. We had to wait for someone to walk by to ask for assistance. Front staff was also the cook.
Stayed 1 night in May 2024
Response from Nate on 26 May 2024
Thankyou for your high rating! On busy mornings, our front desk attendant will help out our breakfast attendants as well, but we will make sure to have everyone keep a closer eye on the desk

8/10 Good

JANET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and upgraded. The hallway carpet smelled very clean and freshly done. Upon entering our room, the cleanliness was eminent. Still don't think it was worth $600/night. That may have been because of the supply and demand of hotel rooms due to the graduation ceremonies that weekend. Dinner should have been included for that price. But I would recommend it to anyone who is looking to stay in that area.
Stayed 3 nights in May 2024
Response from Nate on 13 May 2024
Thank you for the nice review!

10/10 Excellent

Joseph and Eloise

Liked: Cleanliness, staff & service, property conditions & facilities
Always love Hampton Inns. From check in to beds and breakfast.
Stayed 2 nights in May 2024
Response from Nate on 12 May 2024
Than you so much for the nice review!

8/10 Good

Craig

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lobby area looks dated. Room was clean. Outside and inside noise was a nuisance.
Stayed 2 nights in May 2024

10/10 Excellent

KATHLEEN, Warrington

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Nate on 17 Apr 2024
Thank you for the kind compliment!

8/10 Good

Cassandra

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Nate on 7 Apr 2024
Thank you for the nice rating!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, updated, and the environment was safe.
Stayed 1 night in Mar 2024
Response from Nate on 1 Apr 2024
Thank you for the positive review! Always happy to hear good things about the property!

10/10 Excellent

Leigh

Liked: Staff & service, property conditions & facilities
Our room was very neat and clean. The beds were very comfortable. The staff were kind and friendly. The buffet breakfast was plentiful and delicious!
Stayed 1 night in Mar 2024
Response from Nate on 31 Mar 2024
Thank-you for the great reviews! We hope to see you again next time!

10/10 Excellent

carmen, delmar

Stayed 2 nights in Mar 2024
Response from Nate on 17 Apr 2024
Thank you for the high rating!

10/10 Excellent

Km

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Nate on 22 Mar 2024
Thank you for the high rating!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walls were a little thin.
Stayed 1 night in Mar 2024
Response from Nate on 22 Mar 2024
Thank you for the high rating!

10/10 Excellent

Halee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk who checked me in, Mary, was so nice, she had great customer service. She made sure to tell me all the details about the hotel. My room was a lot bigger than I had expected and very clean. I am definitely please with this stay so far.
Stayed 1 night in Feb 2024
Response from Nate on 22 Mar 2024
Thank you for your kind words about Mary, our GM. Glad to hear your stay went well!

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laundry was a plus!
Excellent service and commercial grade laundry. Heated indoor pool. We’ll be back.
Stayed 3 nights in Feb 2024
Response from Nate on 23 Mar 2024
Thank-you for your nice review on some of our amenities! We look forward to having you stay again!

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Daniel AGM on 6 Feb 2024
Thank you so much for the 10 out of 10! We're glad that you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

KeyBank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Daniel AGM on 6 Feb 2024
Thank you for the stellar review! We're glad you had an awesome stay and look forward to serving you next time you're in Lynchburg!

4/10 Poor

Syieda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The hotel is in a convenient location. When we checked in our keys didn’t work, so we he to travel back to the front desk. The front desk agent was kind enough to ride the elevator with us to the room to make sure we were able to get in on the 2nd try. The beds are comfortable and the room size is great. The only thing that disappointed me was the condition of the bathroom. The bathtub had stains in it, there was hair on the floor, stains on the toilet seat and toilet handle. I was very uncomfortable in the bathroom, because it looked like it wasn’t cleaned at all.
Stayed 1 night in Nov 2023

8/10 Good

Stephanie

Stayed 1 night in Nov 2023

10/10 Excellent

Shannon

Stayed 3 nights in Nov 2023

4/10 Poor

Cindy

Travelled with partner
Disliked: Cleanliness
Carpet had not been vacuumed. When we pulled the curtain closed at night it revealed a bandaid stuck on the wall. Totally grossed me out. The sheets were pilly and therefore itchy. The bed was worn out and we could not get comfortable. Didn’t sleep a wink! Will not return. The staff upon arrival were so nice and I had high hopes until we got into the bed and then saw the bandaid. The employee at checkout was awful. She didn’t care about our experience and simply just said I will tell housekeeping. Had no customer service skills or empathy to our experience.
Stayed 1 night in Nov 2023
Response from Daniel AGM on 14 Nov 2023
I'm sorry to hear that your experience at our property wasn't enjoyable and that the employee at checkout didn't leave a good impression, that is certaintly not what we want any guest to deal with. I have the Hilton honors profile attached to that reservation and will be adding some points to your account as an apology for your experience.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding breakfast buffet. Food was freshly prepared. Great accommodations
Stayed 1 night in Nov 2023
Response from Mary, GM on 9 Nov 2023
Thank you for the great compliment. We look forward to having you in the future!

10/10 Excellent

john

Liked: Property conditions & facilities
The property was clean. It was in close driving proximity to restaurants and stores. There was some echoing from the halls but over all a nice clean location.
Stayed 1 night in Nov 2023
Response from Daniel-AGM on 9 Nov 2023
Thank you so much for the 5 star review! We're glad you had such a great experience at our property!

10/10 Excellent

Vicki

Stayed 1 night in Oct 2023
Response from Daniel-AGM on 31 Oct 2023
Thank you so much for the 10/10 review, we're glad we could exceed all your expectations and look forward to having you back!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desk staff friendly Bed comfortable Room and Bathroom good sized and clean
Stayed 2 nights in Oct 2023
Response from Daniel-AGM on 31 Oct 2023
We appreciate your 10/10 review and are so glad you loved your stay! We look forward to seeing you again next time you visit the area!

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Daniel-AGM on 31 Oct 2023
I apologize that we fell short in any area during your stay. I hope next time you stay with us we can hit all the marks we missed.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Daniel-AGM on 31 Oct 2023
Thank you so much for the 10/10 review! We're glad you enjoyed your stay so much and look forward to seeing you again!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Daniel-AGM on 31 Oct 2023
Thank you so much for the wonderful review! We're glad we could create a positive experience while you were and travelling and look forward to seeing you again when you come back to the area!

10/10 Excellent

Kashif

Stayed 1 night in Oct 2023
Response from Mary, GM on 9 Nov 2023
Thanks for the 5 out of 5!

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and professional. Room was quiet, clean, and well stocked with toiletry items. Breakfast was good. Highly recommend!
Stayed 1 night in Oct 2023
Response from Daniel-AGM on 31 Oct 2023
Thank you so much for the wonderful review, I'm glad our staff and cleanliness managed to make such an impression. We look forward to seeing you again when you're back in the area!

2/10 Terrible

Helen

Stayed 1 night in Sep 2023
Response from Daniel-AGM on 31 Oct 2023
I apologize that your stay was less than stellar, if you have any specific feedback regarding your stay, please feel free to reach out to us directly at 434-608-1224 so we can attempt to remedy the situation.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Daniel-AGM on 31 Oct 2023
Thank you so much for the 5/5! We're glad you had a wonderful stay and look forward to seeing you again!

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The staff at the front desk were awesome! The rooms were very clean and quiet. Continental breakfast was great! It was an absolute joy to stay there.
Stayed 2 nights in Sep 2023
Response from Daniel-AGM on 31 Oct 2023
Thank you so much for the 10/10, I'm glad the staff made such a great impression. I'll be sure to pass your compliments along to them.

10/10 Excellent

KATHLEEN, Warrington

Travelled with family
Very friendly staff
Stayed 2 nights in Sep 2023
Response from Daniel-AGM on 31 Oct 2023
Thank you so much for the wonderful review, we're glad you had such an awesome experience and look forward to seeing you again next time!

10/10 Excellent

David

Travelled with family
Liked: Amenities
Very personal staff and very clean.
Stayed 2 nights in Sep 2023
Response from Daniel-AGM on 31 Oct 2023
Thank you so much for the wonderful review! We're looking forward to seeing you next time you're in the area!

10/10 Excellent

leidy

Travelled with family
Clean and comfortable
Stayed 2 nights in Sep 2023
Response from Daniel-AGM on 31 Oct 2023
Thank you so much for the 10/10 review! We're so glad that you enjoyed your experience so much! We look forward to seeing you again when you return to the area!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Starbucks of Hotels
Our stay was a stopover on our way home. Hampton is our go to hotel. You know for the most part that’s it going to be clean, comfortable, and consistent!
Stayed 1 night in Sep 2023
Response from Daniel-AGM on 31 Oct 2023
I'm so glad we lived up to the brand name and created an awesome experience for you! We look forward to seeing you next time you're in the area!

8/10 Good

Denise

The night manage was a great help with an issue I had at another Hampton/Hilton hotel in Nashville. Much appreciated for the info
Stayed 1 night in Aug 2023

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the big shower, the large shampoo, conditioner, body wash bottles, comfortable king bed, bathroom night light (i always forget to bring one) quiet air conditioner. Nice breakfast spread. This hotel had all the things we needed for a comfortable overnight stay and easy departure.
Stayed 1 night in Aug 2023

2/10 Terrible

Jennifer

Stayed 3 nights in Aug 2023

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here on a trip to Lynchburg to move my daughter into Liberty University. The hotel is very conveniently located near the university. It is very clean and the room was comfortable. The staff was friendly. I also enjoyed the breakfast which is included in the room price and the pool was a fun way to cool off and relax.
Stayed 1 night in Aug 2023

10/10 Excellent

Robert, altamont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the room and entire property to be petty clean. I will probably come back again
Stayed 2 nights in Aug 2023

10/10 Excellent

Charles

Stayed 1 night in Aug 2023

10/10 Excellent

Anne

Stayed 1 night in Aug 2023

8/10 Good

Graham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and 24 hour coffee, excellent staff, comfortable bed. Continuos Fan in bathroom sounded like train pulling into a station
Stayed 2 nights in Jul 2023

8/10 Good

Taralyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay-except the pool
Our stay was very comfortable at this location. I stayed with my three young children and my dog, so having the complementary breakfast was very helpful. There was enough variety each day for everyone to be able to eat something they enjoyed. The rooms were plenty spacious, for the reason for our visit and the hotel was conveniently located within a short drive to shopping, restaurants, activities and grocery stores. The pool area was very small and VERY hot. It felt more like a sauna than an indoor pool area, and since we were staying in the middle of the summer, this was disappointing. There were not any pet waste stations located on the property, so make sure that you bring your own bags when taking your pets out. Overall, I would stay at this location again, if traveling in the area, minus the pool situation. If you area looking for a more enjoyable pool environment, I would look elsewhere. Aside from that, we had a very positive experience.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Easy
Stayed 1 night in Jul 2023

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Thomasina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice stay and the free breakfast was great!
Stayed 3 nights in Jul 2023

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and most helpful. Clean hotel.
Stayed 4 nights in Jun 2023