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Reviews of Homewood Suites by Hilton Lubbock

3 out of 5
Homewood Suites by Hilton Lubbock
5320 W Loop 289, Lubbock, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 387 out of 712 reviews" "
Rating 8 - Good. 155 out of 712 reviews" "
Rating 6 - Okay. 75 out of 712 reviews" "
Rating 4 - Poor. 55 out of 712 reviews" "
Rating 2 - Terrible. 40 out of 712 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Stayed 1 night in May 2024
Response from DOS on 21 May 2024
Thank you for the review, we hope to see you again real soon.

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in May 2024
Response from DOS on 21 May 2024
Thank you for t6he review we hope to see you gain real soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value
Stayed 2 nights in May 2024
Response from Glenna Wagley on 16 May 2024
Thank you so much for the kind words. If you need anything further, please let me know.

10/10 Excellent

Pauleth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in May 2024
Response from DOS on 14 May 2024
Thank you for the great review, we hope to see you again real soon

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk personnel were friendly, welcoming and helpful. I have to mention that I left my tablet behind and was totally unaware of it. I got a call from the hotel when I was 2 hours down the road that housekeeping had turned it in to the desk. It is so refreshing to find honest people in the world! However in Lubbock Texas that’s just the way it is! Thanks for a wonderfully and relaxing overnight stay. I will always stay at this hotel when I’m back there
Stayed 1 night in Apr 2024
Response from Glenna Wagley on 12 May 2024
Thank you so much for the kind words. Greatly appreciated

8/10 Good

Yvonne

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was nice, clean and so are the rooms. I was very disappointed with the selection of the drinks and snacks in the lobby. Very little to select from. The front desk staff wasnt very personable. Very direct. No receipts were available for the purchase made in the lobby. In fact i was overcharged for the item i purchased.
Stayed 1 night in May 2024
Response from Glenna Wagley on 11 May 2024
Thank You so much for the kind words. I will gladly take care of the overcharge if you would send me an email to glenna.wagley@hilton.com

10/10 Excellent

William

Liked: Property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from DOS on 8 May 2024
Thank you for the 5 out of 5 review, we hope to see you again real soon.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are everything you need
Stayed 2 nights in May 2024
Response from DOS on 6 May 2024
Thank you for the review, we hope to see you again real soon.

4/10 Poor

Felicia

Disliked: Cleanliness, property conditions & facilities
Decent stay for 1 night but not as clean as we would have liked to feel comfortable.
Stayed 1 night in May 2024
Response from Glenna Wagley on 5 May 2024
I apologize for the cleanliness issues that you experienced. I want you to know that I will be reaching out to the Housekeeping team and making sure that we get this taken care of. Please let me know if there is anything else I can do for you.

10/10 Excellent

Zia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. No issues
Stayed 1 night in Apr 2024

6/10 Okay

nicar

Liked: Cleanliness
Disliked: Staff & service
A cleaner came at 12:30 and yelled at me to get out
Stayed 1 night in Apr 2024
Response from DOS on 22 Apr 2024
Thank you for the feedback we will address your concern immediately, I do apologize for the inconvenience.

10/10 Excellent

Mirna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean
Stayed 2 nights in Apr 2024
Response from DOS on 22 Apr 2024
Thank you for the great review, we look forward to seeing you again real soon.

10/10 Excellent

Kaden

Stayed 1 night in Apr 2024
Response from DOS on 29 Apr 2024
Thank you for the 5 out 5 review we hope to see you again real soon.

10/10 Excellent

luis

Stayed 2 nights in Apr 2024
Response from Glenna Wagley on 28 Apr 2024
Thank You

2/10 Terrible

Roberto A

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from DOS on 9 Apr 2024
Thank you for your feedback

6/10 Okay

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean, well located, good staff, decent breakfast. But I hate this policy: if you stay for 2 nights, they will not clean your room for the 2nd night. They will give you clean towels IF you ask at the desk. IMHO, if you pay full price for two nights, you should get a clean room BOTH nights. I don't care if they use the same sheets, but they should come in, make up the beds, replenish the coffee/tea, and give you clean towels and take the dirty ones away. If not, they must tell you they will not clean the 2nd night.
Stayed 2 nights in Apr 2024
Response from DOS on 8 Apr 2024
Thank you for the feedback, you can always request everyday cleaning at check in. If you do not then the every other day policy is a Hilton Standard.

8/10 Good

Elizabeth, Bolingbrook

Travelled with partner
Liked: Staff & service
Disliked: Amenities
it was fine for our needs. a few issues that got resolved
Stayed 4 nights in Mar 2024
Response from DOS on 1 Apr 2024
Thank you for the review, we hope to see you again real soon.

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Mar 2024
Response from Glenna Wagley on 24 Mar 2024
I am so glad that you enjoyed your stay. I hope you have a wonderful day.

4/10 Poor

Jeany

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The cleanliness factor was very low. The rooms were dirty. The walls were disgusting, vents were nasty, and the overall condition of our room was run down. We will not be staying here again.
Stayed 2 nights in Mar 2024
Response from DOS on 18 Mar 2024
Thank you for your feedback, we will address all of your concerns.

10/10 Excellent

Nana

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean & the staff were extremely nice & helpful. I highly recommend staying here if you’re visiting Lubbock.
Stayed 2 nights in Mar 2024
Response from Glenna Wagley on 15 Mar 2024
Thank You for the kind words and for staying with us. I hope we see you again in the future.

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to make a quick visit to LCU for sports. Living room area allowed for visitors to spend time without being in the bedroom. Staff was super nice and room was standard but met expectations with cleanliness and amenities.
Stayed 1 night in Mar 2024
Response from DOS on 14 Mar 2024
Thank you for the great review, we hope to see you again real soon.

10/10 Excellent

Chasity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to check-in. Clean room. Great staff!
Stayed 1 night in Mar 2024
Response from DOS on 12 Mar 2024
Thank you for the 5 out of 5 review, we look forward to seeing you again real soon.

10/10 Excellent

Marisela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very spacious. Stay was wonderful!
Stayed 1 night in Mar 2024
Response from DOS on 15 Mar 2024
Thank you for the review, we hope to see you again real soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was awesome and helpful. Breakfast was good. Rooms are nice, bathrooms need updates.
Stayed 2 nights in Feb 2024
Response from GM - L. Love on 19 Feb 2024
Thank you for providing your feedback! Our team is thrilled to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

William

Liked: Staff & service, amenities, property conditions & facilities
Very clean room. Excellent. Bed and staff was very friendly. Good place to stay
Stayed 1 night in Feb 2024
Response from DOS on 15 Feb 2024
Thank you so much for the great review, we hope to see you again real soon.

10/10 Excellent

Frank, Tulsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Glenna on 12 Feb 2024
Thank you so much for sharing your experience with us. I hope you will come and see us again soon. Have a wonderful day

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facilities for a quick night stop
One of their older facilities and rooms are a bit dark. Beds were comfortable and front desk was very accommodating. Breakfast was OK.
Stayed 1 night in Dec 2023
Response from DOS on 27 Jan 2024
Thank you for the feedback we truly appreciate you taking the time, we do hope you stay with us next time you are in the Lubbock area.

8/10 Good

Cameron

Stayed 1 night in Dec 2023
Response from DOS on 27 Jan 2024
Thank you for the review please stay with us again.

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great price and good breakfast
The hotel is older - but the staff was amazing and the breakfast was awesome too
Stayed 1 night in Dec 2023
Response from DOS on 11 Dec 2023
Thank you for the good review, we look forward to seeing you again real soon.

2/10 Terrible

Micah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Response from Glenna on 12 Feb 2024
I am so sorry about the dissatisfaction. What happened with the stay that we could have done to improve the experience? I hope you have a wonderful day.

4/10 Poor

MARIA, EL PASO

Travelled with family
Disliked: Staff & service, property conditions & facilities
I had requested 2 queen beds. Gave me a king and sofa bed. Ask why at the front desk. She said because I booked with Travelocity. I get whatever they have. I do not think is right. It took about 15 minutes to check in because the system was not working
Stayed 1 night in Nov 2023
Response from DOS on 20 Nov 2023
I apologize for the inconvenience's you experienced, we will hard to correct the issues mentioned.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from DOS on 20 Nov 2023
Thank you for the review, we hope you stay with us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from DOS on 13 Nov 2023
Thank you for the 10 star review, we hope to see you again real soon.

2/10 Terrible

Blanca

Travelled with family
Liked: Amenities, property conditions & facilities
We have never experienced a weekend like this one! We couldn’t sleep with Al the noise in the parking lot, people drinking & singing like it was a bar. Other people were smoking weed with their children around on top of all of that we had to evacuate the building because someone left a pan on the stove and I guess it caught on fire. We didn’t even get to eat breakfast, I don’t know if it was because of the time change or because we got up late, so we had to go out and eat else where. Like I said “I have never had a weekend like this one!”
Stayed 2 nights in Nov 2023
Response from DOS on 6 Nov 2023
We truly apologize for the several inconveniences you experienced this last weekend, this is not our normal clientele. I do promise we are correcting the situation immediately.

6/10 Okay

Luis

Business traveller
It was ok stay
Stayed 2 nights in Sep 2023
Response from DOS on 1 Nov 2023
Thank you for the feedback

8/10 Good

Collyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and clean, but needs some updating,
Great staff, clean property. My only complaint would be that it isn’t updated and furnishings seem old. Everything else was wonderful!
Stayed 2 nights in Oct 2023
Response from DOS on 30 Oct 2023
Thank you for the great feedback, we hope to see you again real soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from DOS on 13 Oct 2023
Thank you for the 5 star review, we hope to see you again real soon.

10/10 Excellent

Terry Curry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 2 days, and enjoyed everything about this hotel. They didn't have my requested room, so they upgraded me to a 2 room suite! It was beautiful, and quiet. Also, they did daily housekeeping, something you don't get anymore anywhere else. Very great staff, good breakfast, easy to get to and close to everything in Lubbock.
Stayed 2 nights in Oct 2023
Response from DOS on 11 Oct 2023
Thank you so much for the great review, we hope to see you again real soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Especially liked the breakfast and breakfast area. Very well laid out, pleasing to the eye and comfortable. Food and service was very good.
Stayed 1 night in Oct 2023
Response from DOS on 3 Oct 2023
Thank you for the great review, we hope to see you again real soon.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
disappointing
everyone working at the hotel was friendly and welcoming but the room was really gross and the tub wouldn't empty. We requested maintenance on the window shades as well as the tub but even after 3 days they did not work on anything. there was stuff on the walls and it was uncomfortable to be in the room because it was so gross.
Stayed 3 nights in Sep 2023
Response from DOS on 3 Oct 2023
Thank you for the feedback we are addressing all of your concerns.

8/10 Good

Danielle

Stayed 1 night in Sep 2023
Response from DOS on 3 Oct 2023
Thank you for the review.

6/10 Okay

Chris

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the mornings, the hot water was in and out. Also, one night they left the parking lot lights on all night which made it seem like daytime when the light was shining through the window. Other than that, great hotel. Nice staff. Good breakfast. Would stay here again.
Stayed 2 nights in Sep 2023
Response from DOS on 5 Sept 2023
Thank you for your feedback we will address your concerns, and we look forward to seeing you again real soon.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from DOS on 5 Sept 2023
Thank you for the review, we hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from DOS on 1 Sept 2023
Thank you for the 10 star review, we hope to see you again real soon.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Softball stay
Hotel stay overall was great. Staff was friendly, my kids love the breakfast. Comfy beds but the pillows were not very comfortable. It is an older building but very clean.
Stayed 2 nights in Aug 2023
Response from DOS on 29 Aug 2023
Thank you for the great review, please stay with us again next time you are in the Lubbock area.

6/10 Okay

Deborah

Stayed 1 night in Aug 2023
Response from DOS on 14 Aug 2023
Thank you for the review

4/10 Poor

Dawn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very dated, not kept up and dirty. We had several rooms in our party and each room was dirty and half the amenities, like TV/phones, were broken. Staff was friendly enough, but not enough to compensate for the condition of the rooms, especially for the extremely high rate we all paid. I would never rebook at this property.
Stayed 1 night in Aug 2023
Response from DOS on 7 Aug 2023
Thank you for the feedback, we apologize for the inconveniences you experienced. We are working hard to address all of your concerns

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from DOS on 4 Aug 2023
Thank you for the review, we appreciate you taking the time to post the review.

10/10 Excellent

Cynthia

Stayed 1 night in Jul 2023
Response from DOS on 21 Aug 2023
Thank you for the 5 out of 5 review, we hope to see you again real soon.

10/10 Excellent

Victoria, Magnolia, TX 77355

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in. Room was clean. Breakfast was good.
Stayed 1 night in Jul 2023
Response from DOS on 7 Aug 2023
Thank you for the great review, we hope to see you again real soon.