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The hotel is beautiful, very well kept, excellente and friendly staff.
The restaurant needs more attention to it’s food and chef.
I’ve been to other Sofitels and they all had excellent restaurants.
One of the nicest places I've stayed with all the amenities and high quality service for the cost, making it an amazing value. Rooms were very clean and comfy. Quality is 4.5/5. Hotel is on the east fringes of BH, so its more West Hollywood busy streets and closed up buildings. Walking score is a zero and parking is expensive at 65/night. There is no view to the south...its the wall of a shopping mall. Still very central and convenient for nice tourist stay. Overall, I would definitely stay again and highly recommend.
Joe
Stayed 4 nights in May 2024
Response from The Sofitel LA team on 21 May 2024
Thank you for your rating! We can't wait to welcome you back for another wonderful stay with us!
Sofitel is conveniently located in the middle of Beverly Hills, clean, and safe area. Check in was fast and helpful, rooms are clean, a little outdated design. But service, concierge, restaurant at the property, spa was excellent. Will recommend the hotel, restaurant, and spa.
My room was very noisy and upon my request they changed my room to an upper floor. That room was comfortable and quiet which I greatly appreciated. The new room was not comparable to the first room but sleep trumped that. The staff was kind and accommodating. I would stay again in a room on a higher floor.
I'm a repeat visitor because the helpful staff is -for me- the highlight of this hotel. They work hard to make you feel comfortable and are there in a flash to assist in any way.
My only recommendation is to add bar stools to the hotel bar! There are literally 3 chairs. It's nice to have a welcoming, lively hotel bar, and that issue definitely hinders both and, undoubtedly, business.
Thank you for your recent rating. We look forward to welcoming you back!
2/10 Terrible
Rosa, Buena Park
Travelled with partner
28 Apr 2024
Liked: Cleanliness
Second time coming. Not sure I’m coming back.
Rosa
Stayed 1 night in Apr 2024
Response from The Sofitel LA team on 30 Apr 2024
Thank you for your feedback. We're sorry to hear your recent experience didn't meet your expectations. We'd love the opportunity to improve your next stay. Please reach out to us directly to discuss your concerns.
8/10 Good
Nursuna, scarsdale
27 Apr 2024
Liked: Cleanliness, staff & service
Nursuna
Stayed 2 nights in Apr 2024
Response from The Sofitel LA team on 21 May 2024
Thank you for your rating! We can't wait to welcome you back for another wonderful stay with us!
Claudia, our room attendant was very thorough. She even left a birthday card and treat tray in the room.
Will definitely go back for another stay!
Jennifer
Stayed 3 nights in Apr 2024
Response from The Sofitel LA team on 23 Apr 2024
We're thrilled to hear about your positive experience during your stay with us! It's wonderful to know that Claudia provided you with such thoughtful service and made your stay special with a birthday card and treat tray.We're delighted that you plan to stay with us again. We can't wait to welcome you back and provide you with another exceptional experience!
Excellent, reliable, warm service is what sets this stay apart from the rest. I would not say this is a "luxury" hotel, but they make it feel that way. From Jennifer at the front desk check-in to Adonis the bellman at check out, everyone went above and beyond to make my experience a good one. Highly recommend.
jennifer
Stayed 4 nights in Apr 2024
Response from The Sofitel LA team on 23 Apr 2024
We're so glad you had such a wonderful stay with us! It's fantastic to hear that our team members, from Jennifer at check-in to Adonis the bellman at check-out, made your experience exceptional.We look forward to welcoming you back for another memorable stay.
Thank you for sharing your feedback. We're glad you found us a good option in Beverly Hills.If you have any suggestions for improvement, please let us know. We look forward to welcoming you back!
The staff were very nice, but there was noise during the day from a preschool close by
Salima
Stayed 4 nights in Apr 2024
Response from The Sofitel LA team on 17 Apr 2024
Salima,We're glad to hear that you found our staff to be very nice. We apologize for any inconvenience caused by the noise from the nearby preschool during the day. Your feedback is valuable to us, and we'll do our best to address this issue to ensure a more peaceful experience for our guests in the future.Best Regards,The Sofitel LA Team
I love this place but not sure if I had VIP?
I have yet to be upgraded when I say here but hopefully next time. I love the staff and spa is nice. I will go back for sure!
Candice
Stayed 1 night in Mar 2024
Response from The Sofitel LA team on 17 Apr 2024
We're thrilled to hear that you love our hotel and that you enjoyed your stay, including our staff and spa amenities. We appreciate your loyalty and hope to have the opportunity to welcome you back soon. Best Regards,The Sofitel LA Team
10/10 Excellent
aret
15 Apr 2024
aret
Stayed 5 nights in Apr 2024
6/10 Okay
Kevin
12 Apr 2024
Liked: Staff & service
My room leaked during the rain the wall was bubbled out had been for a while had to be mold I couldn’t breathe after the first night moved to another room problem solved
Kevin
Stayed 3 nights in Mar 2024
Response from The Sofitel LA team on 17 Apr 2024
We're deeply sorry to hear about the inconvenience you experienced with your room during the rain. Your comfort and safety are our top priorities, and we sincerely apologize for any discomfort caused. We're glad to hear that the issue was resolved promptly by moving you to another room. Your feedback is invaluable to us, and we'll take immediate steps to address the situation to prevent any recurrence in the future.Best Regards,The Sofitel LA Team
Would’ve been nice to know that their kitchen and room service was shut down during our duration
Adriana
Stayed 1 night in Apr 2024
Response from The Sofitel LA team on 17 Apr 2024
We apologize for any inconvenience, please contact us directly so we can discuss this issue further.Best Regards,The Sofitel LA Team
2/10 Terrible
Asiyat
10 Apr 2024
Asiyat
Stayed 1 night in Apr 2024
Response from The Sofitel LA team on 30 Apr 2024
Thank you for your feedback. We're sorry to hear your recent experience didn't meet your expectations. We'd love the opportunity to improve your next stay. Please reach out to us directly to discuss your concerns
10/10 Excellent
Dean
9 Apr 2024
Dean
Stayed 1 night in Apr 2024
Response from The Sofitel LA team on 30 Apr 2024
Thank you for your recent rating. We look forward to welcoming you back!
We're sorry to learn that noise disrupted your ability to relax and nap during the day. Providing a peaceful environment for our guests is a top priority for us, and we regret any inconvenience caused. Had we known about the issue during your stay, we would have been more than happy to address it promptly. Our team is always available to assist with any concerns or requests to ensure our guests' comfort.Please feel free to reach out to us directly if you have any further feedback or if there's anything we can do to enhance your future stays with us. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more serene experience.
10/10 Excellent
David, Melville
7 Apr 2024
Liked: Cleanliness, amenities
Great time. Great service.
David
Stayed 1 night in Mar 2024
Response from The Sofitel LA team on 9 Apr 2024
Thank you for your rating! We look forward to having you at the Sofitel Los Angeles at Beverly Hills in the near future.